diff --git a/app/assets/javascripts/app/controllers/ticket_zoom.coffee b/app/assets/javascripts/app/controllers/ticket_zoom.coffee
index 45e53b83a..f465983a2 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom.coffee
@@ -319,7 +319,7 @@ class App.TicketZoom extends App.Controller
 
       @form_id = App.ControllerForm.formId()
 
-      new App.TicketZoomArticleNew(
+      @articleNew = new App.TicketZoomArticleNew(
         ticket:    @ticket
         ticket_id: @ticket.id
         el:        elLocal.find('.article-new')
@@ -495,12 +495,15 @@ class App.TicketZoom extends App.Controller
     e.stopPropagation()
     e.preventDefault()
 
+    # validate new article
+    return if !@articleNew.validate()
+
     taskAction = @$('.js-secondaryActionButtonLabel').data('type')
 
     ticketParams = @formParam( @$('.edit') )
 
     # validate ticket
-    ticket = App.Ticket.fullLocal( @ticket.id )
+    ticket = App.Ticket.fullLocal(@ticket.id)
 
     # reset article - should not be resubmited on next ticket update
     ticket.article = undefined
@@ -564,76 +567,9 @@ class App.TicketZoom extends App.Controller
 
     console.log('ticket validateion ok')
 
-    # validate article
-    articleParams = @formParam( @$('.article-add') )
-    console.log 'submit article', articleParams
-
-    # check if attachment exists but no body
-    attachmentCount = @$('.article-add .textBubble .attachments .attachment').length
-    if !articleParams['body'] && attachmentCount > 0
-      new App.ControllerModal(
-        head: 'Text missing'
-        buttonCancel: 'Cancel'
-        buttonCancelClass: 'btn--danger'
-        buttonSubmit: false
-        message: 'Please fill also some text in!'
-        shown: true
-        small: true
-        container: @el.closest('.content')
-      )
-      @formEnable(e)
-      @autosaveStart()
-      return
-
-    if articleParams['body']
-      articleParams.from         = @Session.get().displayName()
-      articleParams.ticket_id    = ticket.id
-      articleParams.form_id      = @form_id
-      articleParams.content_type = 'text/html'
-
-      if !articleParams['internal']
-        articleParams['internal'] = false
-
-      if @isRole('Customer')
-        sender                  = App.TicketArticleSender.findByAttribute( 'name', 'Customer' )
-        type                    = App.TicketArticleType.findByAttribute( 'name', 'web' )
-        articleParams.type_id   = type.id
-        articleParams.sender_id = sender.id
-      else
-        sender                  = App.TicketArticleSender.findByAttribute( 'name', 'Agent' )
-        articleParams.sender_id = sender.id
-        type                    = App.TicketArticleType.findByAttribute( 'name', articleParams['type'] )
-        articleParams.type_id   = type.id
-
+    articleParams = @articleNew.params()
+    if articleParams
       article = new App.TicketArticle
-      for key, value of articleParams
-        article[key] = value
-
-      # validate email params
-      if type.name is 'email'
-
-        # check if recipient exists
-        if !articleParams['to'] && !articleParams['cc']
-          alert( App.i18n.translateContent('Need recipient in "To" or "Cc".') )
-          @formEnable(e)
-          @autosaveStart()
-          return
-
-        # check if message exists
-        if !articleParams['body']
-          alert( App.i18n.translateContent('Text needed') )
-          @formEnable(e)
-          @autosaveStart()
-          return
-
-      # check attachment
-      if articleParams['body']
-        if App.Utils.checkAttachmentReference( articleParams['body'] ) && attachmentCount < 1
-          if !confirm( App.i18n.translateContent('You use attachment in text but no attachment is attached. Do you want to continue?') )
-            @formEnable(e)
-            @autosaveStart()
-            return
-
       article.load(articleParams)
       errors = article.validate()
       if errors
@@ -721,7 +657,7 @@ class App.TicketZoom extends App.Controller
     App.Ajax.request(
       type:  'DELETE'
       url:   App.Config.get('api_path') + '/ticket_attachment_upload'
-      data:  JSON.stringify( { form_id: @form_id } )
+      data:  JSON.stringify(form_id: @form_id)
       processData: false
     )
 
diff --git a/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee b/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee
index 203fd6565..b0c1d9133 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee
@@ -12,6 +12,8 @@ class App.TicketZoomArticleNew extends App.Controller
     '.js-cancel':                         'cancelContainer'
     '.textBubble':                        'textBubble'
     '.editControls-item':                 'editControlItem'
+    '.js-letterCount':                    'letterCount'
+    '.js-signature':                      'signature'
 
   events:
     'click .js-toggleVisibility':    'toggleVisibility'
@@ -21,6 +23,7 @@ class App.TicketZoomArticleNew extends App.Controller
     'click .js-writeArea':           'propagateOpenTextarea'
     'click .list-entry-type div':    'changeType'
     'focus .js-textarea':            'openTextarea'
+    'input .js-textarea':            'updateLetterCount'
 
   constructor: ->
     super
@@ -32,11 +35,13 @@ class App.TicketZoomArticleNew extends App.Controller
         name:       'note'
         icon:       'note'
         attributes: []
+        features:   ['attachment']
       },
       {
         name:       'email'
         icon:       'email'
-        attributes: ['to','cc']
+        attributes: ['to', 'cc']
+        features:   ['attachment']
       },
       {
         name:       'facebook'
@@ -44,21 +49,29 @@ class App.TicketZoomArticleNew extends App.Controller
         attributes: []
       },
       {
-        name:       'twitter status'
-        icon:       'twitter'
-        attributes: []
+        name:              'twitter status'
+        icon:              'twitter'
+        attributes:        []
+        features:          ['body:limit']
+        maxTextLength:     140
+        warningTextLength: 30
       },
       {
-        name:       'twitter direct-message'
-        icon:       'twitter'
-        attributes: ['to']
+        name:              'twitter direct-message'
+        icon:              'twitter'
+        attributes:        ['to']
+        features:          ['body:limit']
+        maxTextLength:     10000
+        warningTextLength: 500
       },
       {
         name:       'phone'
         icon:       'phone'
         attributes: []
+        features:   ['attachment']
       },
     ]
+
     if @isRole('Customer')
       @type = 'note'
       @articleTypes = [
@@ -66,6 +79,7 @@ class App.TicketZoomArticleNew extends App.Controller
           name:       'note'
           icon:       'note'
           attributes: []
+          features:   ['attachment']
         },
       ]
 
@@ -216,6 +230,106 @@ class App.TicketZoomArticleNew extends App.Controller
         )
       @subscribeIdTextModule = ticket.subscribe( callback )
 
+  params: =>
+    params = @formParam( @$('.article-add') )
+
+    if params.body
+      params.from         = @Session.get().displayName()
+      params.ticket_id    = @ticket_id
+      params.form_id      = @form_id
+      params.content_type = 'text/html'
+
+      if !params['internal']
+        params['internal'] = false
+
+      if @isRole('Customer')
+        sender           = App.TicketArticleSender.findByAttribute('name', 'Customer')
+        type             = App.TicketArticleType.findByAttribute('name', 'web')
+        params.type_id   = type.id
+        params.sender_id = sender.id
+      else
+        sender           = App.TicketArticleSender.findByAttribute('name', 'Agent')
+        params.sender_id = sender.id
+        type             = App.TicketArticleType.findByAttribute('name', params['type'])
+        params.type_id   = type.id
+
+    if params.type is 'twitter status'
+      App.Utils.htmlRemoveRichtext(@$('[data-name=body]'))
+      params.content_type = 'text/plain'
+      params.body = "#{App.Utils.html2text(params.body, true)}\n#{@signature.text()}"
+    if params.type is 'twitter direct-message'
+      App.Utils.htmlRemoveRichtext(@$('[data-name=body]'))
+      params.content_type = 'text/plain'
+      params.body = "#{App.Utils.html2text(params.body, true)}\n#{@signature.text()}"
+
+    params
+
+  validate: =>
+    params = @params()
+
+    # check if attachment exists but no body
+    attachmentCount = @$('.article-add .textBubble .attachments .attachment').length
+    if !params.body && attachmentCount > 0
+      new App.ControllerModal(
+        head: 'Text missing'
+        buttonCancel: 'Cancel'
+        buttonCancelClass: 'btn--danger'
+        buttonSubmit: false
+        message: 'Please fill also some text in!'
+        shown: true
+        small: true
+        container: @el.closest('.content')
+      )
+      return false
+
+    # validate email params
+    if params.type is 'email'
+
+      # check if recipient exists
+      if !params.to && !params.cc
+        new App.ControllerModal(
+          head: 'Text missing'
+          buttonCancel: 'Cancel'
+          buttonCancelClass: 'btn--danger'
+          buttonSubmit: false
+          message: 'Need recipient in "To" or "Cc".'
+          shown: true
+          small: true
+          container: @el.closest('.content')
+        )
+        return false
+
+      # check if message exists
+      if !params.body
+        new App.ControllerModal(
+          head: 'Text missing'
+          buttonCancel: 'Cancel'
+          buttonCancelClass: 'btn--danger'
+          buttonSubmit: false
+          message: 'Text needed'
+          shown: true
+          small: true
+          container: @el.closest('.content')
+        )
+        return false
+
+    # check attachment
+    if params.body
+      if App.Utils.checkAttachmentReference(params.body) && attachmentCount < 1
+        if !confirm( App.i18n.translateContent('You use attachment in text but no attachment is attached. Do you want to continue?') )
+          return false
+
+    if params.type is 'twitter status'
+      params.body
+      textLength = @maxTextLength - params.body.length
+      return false if textLength < 0
+
+    if params.type is 'twitter direct-message'
+      textLength = @maxTextLength - params.body.length
+      return false if textLength < 0
+
+    true
+
   changeType: (e) ->
     $(e.target).addClass('active').siblings('.active').removeClass('active')
 
@@ -232,7 +346,6 @@ class App.TicketZoomArticleNew extends App.Controller
         .addClass 'is-public'
         .removeClass 'is-internal'
 
-
       @$('[name=internal]').val ''
 
   showSelectableArticleType: (event) =>
@@ -243,7 +356,7 @@ class App.TicketZoomArticleNew extends App.Controller
   selectArticleType: (event) =>
     event.stopPropagation()
     articleTypeToSet = $(event.target).closest('.pop-selectable').data('value')
-    @setArticleType( articleTypeToSet )
+    @setArticleType(articleTypeToSet)
     @hideSelectableArticleType()
 
     $(window).off 'click.ticket-zoom-select-type'
@@ -251,20 +364,13 @@ class App.TicketZoomArticleNew extends App.Controller
   hideSelectableArticleType: =>
     @el.find('.js-articleTypes').addClass('is-hidden')
 
-  setArticleType: (type) ->
+  setArticleType: (type) =>
     wasScrolledToBottom = @isScrolledToBottom()
     @type = type
     @$('[name=type]').val(type)
     @articleNewEdit.attr('data-type', type)
     @$('.js-selectableTypes').addClass('hide').filter("[data-type='#{ type }']").removeClass('hide')
 
-    # show/hide attributes
-    for articleType in @articleTypes
-      if articleType.name is type
-        @$('.form-group').addClass('hide')
-        for name in articleType.attributes
-          @$("[name=#{name}]").closest('.form-group').removeClass('hide')
-
     # detect current signature (use current group_id, if not set, use ticket.group_id)
     ticketCurrent = App.Ticket.find(@ticket_id)
     group_id = ticketCurrent.group_id
@@ -299,6 +405,31 @@ class App.TicketZoomArticleNew extends App.Controller
     else
       @$('[data-name=body] [data-signature=true]').remove()
 
+    # remove richtext
+    if @type is 'twitter status'
+      App.Utils.htmlRemoveRichtext(@$('[data-name=body]'))
+    if @type is 'twitter direct-message'
+      App.Utils.htmlRemoveRichtext(@$('[data-name=body]'))
+
+    # show/hide attributes/features
+    @maxTextLength = undefined
+    @warningTextLength = undefined
+    for articleType in @articleTypes
+      if articleType.name is type
+        @$('.form-group').addClass('hide')
+        for name in articleType.attributes
+          @$("[name=#{name}]").closest('.form-group').removeClass('hide')
+        @$('.article-attachment, .attachments, .js-textSizeLimit').addClass('hide')
+        for name in articleType.features
+          if name is 'attachment'
+            @$('.article-attachment, .attachments').removeClass('hide')
+          if name is 'body:limit'
+            @maxTextLength = articleType.maxTextLength
+            @warningTextLength = articleType.warningTextLength
+            @delay(@updateLetterCount, 600)
+            @updateInitials()
+            @$('.js-textSizeLimit').removeClass('hide')
+
     @scrollToBottom() if wasScrolledToBottom
 
   isScrolledToBottom: ->
@@ -311,6 +442,26 @@ class App.TicketZoomArticleNew extends App.Controller
     event.stopPropagation()
     @textarea.focus()
 
+  updateLetterCount: =>
+    return if !@maxTextLength
+    return if !@warningTextLength
+    params = @params()
+    textLength = @maxTextLength - params.body.length
+    className = switch
+      when textLength < 0 then 'label-danger'
+      when textLength < @warningTextLength then 'label-warning'
+      else ''
+
+    @letterCount
+      .text textLength
+      .removeClass 'label-danger label-warning'
+      .addClass className
+
+  updateInitials: (value) =>
+    if value is undefined
+      value = "/#{App.User.find(@Session.get('id')).initials()}"
+    @signature.text(value)
+
   openTextarea: (event, withoutAnimation) =>
     if event
       event.stopPropagation()
@@ -450,7 +601,7 @@ class App.TicketZoomArticleNew extends App.Controller
         App.Ajax.request(
           type:  'DELETE'
           url:   App.Config.get('api_path') + '/ticket_attachment_upload'
-          data:  JSON.stringify( { store_id: store_id } )
+          data:  JSON.stringify(store_id: store_id)
           processData: false
         )
 
diff --git a/app/assets/javascripts/app/lib/app_post/utils.coffee b/app/assets/javascripts/app/lib/app_post/utils.coffee
index a31859c52..24c4c475c 100644
--- a/app/assets/javascripts/app/lib/app_post/utils.coffee
+++ b/app/assets/javascripts/app/lib/app_post/utils.coffee
@@ -17,24 +17,31 @@ class App.Utils
     ascii = '<div>' + ascii.replace(/\n/g, '</div><div>') + '</div>'
     ascii.replace(/<div><\/div>/g, '<div><br></div>')
 
-  # rawText = App.Utils.html2text(html)
-  @html2text: (html) ->
+  # rawText = App.Utils.html2text(html, no_trim)
+  @html2text: (html, no_trim) ->
+
+    if no_trim
+      html = html
+        .replace(/([A-z])\n([A-z])/gm, '$1 $2')
+        .replace(/\n|\r/g, '')
+        .replace(/<(br|hr)>/g, "\n")
+        .replace(/<(br|hr)\/>/g, "\n")
+        .replace(/<\/(div|p|blockquote|form|textarea|address|tr)>/g, "\n")
+      return $('<div>' + html + '</div>').text()
 
     # remove not needed new lines
-    html = html.replace(/>\n/g, '>')
+    html = html.replace(/([A-z])\n([A-z])/gm, '$1 $2')
+      .replace(/>\n/g, '>')
+      .replace(/\n|\r/g, '')
 
-    # insert new lines
+    # trim and cleanup
     html = html
-      .replace(/<br(|.+?)>/g, "\n")
-      .replace(/<br\/>/g, "\n")
+      .replace(/<(br|hr)>/g, "\n")
+      .replace(/<(br|hr)\/>/g, "\n")
       .replace(/<(div)(|.+?)>/g, "")
       .replace(/<(p|blockquote|form|textarea|address|tr)(|.+?)>/g, "\n")
       .replace(/<\/(div|p|blockquote|form|textarea|address|tr)>/g, "\n")
-
-    # trim and cleanup
     $('<div>' + html + '</div>').text().trim()
-      .replace(/(\r\n|\n\r)/g, "\n")  # cleanup
-      .replace(/\r/g, "\n")           # cleanup
       .replace(/\n{3,20}/g, "\n\n")   # remove multiple empty lines
 
   # htmlEscapedAndLinkified = App.Utils.linkify(rawText)
diff --git a/app/assets/javascripts/app/views/ticket_zoom/article_new.jst.eco b/app/assets/javascripts/app/views/ticket_zoom/article_new.jst.eco
index 79a1e413e..68f9607b6 100644
--- a/app/assets/javascripts/app/views/ticket_zoom/article_new.jst.eco
+++ b/app/assets/javascripts/app/views/ticket_zoom/article_new.jst.eco
@@ -52,6 +52,10 @@
         <div class="bubble-arrow"></div>
         <div class="js-textarea articleNewEdit-body" contenteditable="true" data-name="body"><%- @article.body %></div>
         <!-- .textBubble grows with textarea (and expanding clone) -->
+        <div class="textBubble-footer js-textSizeLimit">
+          <div class="textBubble-signatur"><span class="js-signature"></span></div>
+          <div class="textBubble-letterCount js-letterCount"></div>
+        </div>
         <div class="attachments"></div>
         <div class="article-attachment">
           <div class="attachmentPlaceholder">
diff --git a/app/models/observer/ticket/article/communicate_twitter.rb b/app/models/observer/ticket/article/communicate_twitter.rb
index 4171344d6..9bad020f0 100644
--- a/app/models/observer/ticket/article/communicate_twitter.rb
+++ b/app/models/observer/ticket/article/communicate_twitter.rb
@@ -25,7 +25,7 @@ class Observer::Ticket::Article::CommunicateTwitter < ActiveRecord::Observer
     tweet = channel.deliver(
       type:        type['name'],
       to:          record.to,
-      body:        record.body.html2text,
+      body:        record.body,
       in_reply_to: record.in_reply_to
     )
 
diff --git a/public/assets/tests/html-utils.js b/public/assets/tests/html-utils.js
index 2a71d2ac4..c9bd78c3e 100644
--- a/public/assets/tests/html-utils.js
+++ b/public/assets/tests/html-utils.js
@@ -113,6 +113,48 @@ test("html2text", function() {
   should = "test 123\nlalala\n--\nsome test"
   result = App.Utils.html2text(source)
   equal(result, should, source)
+
+  source = "<p><span>Was\nsoll verbessert werden:</span></p>"
+  should = "Was soll verbessert werden:"
+  result = App.Utils.html2text(source)
+  equal(result, should, source)
+
+  // in raw format, without cleanup
+  source = "<div>Some</div><div>1234</div>"
+  should = "Some\n1234\n"
+  result = App.Utils.html2text(source, true)
+  equal(result, should, source)
+
+  source = "<div>Some</div><div> 1234</div>"
+  should = "Some\n 1234\n"
+  result = App.Utils.html2text(source, true)
+  equal(result, should, source)
+
+  source = "\n\n<div>Some</div>\n<div> 1234</div>"
+  should = "Some\n 1234\n"
+  result = App.Utils.html2text(source, true)
+  equal(result, should, source)
+
+  source = "<div>Some</div><div>  1234</div>"
+  should = "Some\n  1234\n"
+  result = App.Utils.html2text(source, true)
+  equal(result, should, source)
+
+  source = "<div>Some</div>\n\n<div>  1234</div>\n"
+  should = "Some\n  1234\n"
+  result = App.Utils.html2text(source, true)
+  equal(result, should, source)
+
+  source = "<div>test<br>new line<br></div>"
+  should = "test\nnew line\n\n"
+  result = App.Utils.html2text(source, true)
+  equal(result, should, source)
+
+  source = "<p><span>Was\nsoll verbessert werden:</span></p>"
+  should = "Was soll verbessert werden:\n"
+  result = App.Utils.html2text(source, true)
+  equal(result, should, source)
+
 });
 
 // linkify