Fixes #3302 - Representation of inactive customers and orgnizations.

app/assets/javascripts/app/controllers/organization_profile.coffee

@@ -14,10 +14,15 @@ class App.OrganizationProfile extends App.Controller
 
     if App.Organization.exists(@organization_id)
       organization = App.Organization.find(@organization_id)
+      icon = organization.icon()
+
+      if organization.active is false
+        icon = 'inactive-' + icon
 
       meta.head       = organization.displayName()
       meta.title      = organization.displayName()
-      meta.iconClass  = organization.icon()
+      meta.iconClass  = icon
+      meta.active     = organization.active
     meta
 
   url: =>

app/assets/javascripts/app/controllers/user_profile.coffee

@@ -15,10 +15,15 @@ class App.UserProfile extends App.Controller
 
     if App.User.exists(@user_id)
       user = App.User.find(@user_id)
+      icon = user.icon()
+
+      if user.active is false
+        icon = 'inactive-' + icon
 
       meta.head       = user.displayName()
       meta.title      = user.displayName()
-      meta.iconClass  = user.icon()
+      meta.iconClass  = icon
+      meta.active     = user.active
     meta
 
   url: =>

app/assets/javascripts/app/lib/app_post/global_search.coffee

@@ -9,7 +9,6 @@ class App.GlobalSearch extends App.Controller
 
   search: (params) =>
     query = params.query
-
     # use cache for search result
     currentTime = new Date
     if @searchResultCache[query] && @searchResultCache[query].time > currentTime.setSeconds(currentTime.getSeconds() - 20)

app/assets/javascripts/app/lib/app_post/popover_provider/_single_object_popover_provider.coffee

@@ -20,7 +20,10 @@ class App.SingleObjectPopoverProvider extends App.PopoverProvider
 
   buildTitleFor: (elem) ->
     object = @constructor.klass.find(@objectIdFor(elem))
-    App.Utils.htmlEscape(@displayTitleUsing(object))
+    title = App.Utils.htmlEscape(@displayTitleUsing(object))
+    if object.active is false
+      title = '<span class="is-inactive">' + title + '</span>'
+    title
 
   buildContentFor: (elem) ->
     id = @objectIdFor(elem)

app/assets/javascripts/app/lib/app_post/searchable_select.coffee

@@ -240,8 +240,9 @@ class App.SearchableSelect extends Spine.Controller
     @invisiblePart.text('')
 
   selectItem: (event) ->
-    return if !event.currentTarget.textContent
+    currentText = event.currentTarget.querySelector('span.searchableSelect-option-text').textContent.trim()
-    @input.val event.currentTarget.textContent.trim()
+    return if !currentText
+    @input.val currentText
     @input.trigger('change')
     @shadowInput.val event.currentTarget.getAttribute('data-value')
     @shadowInput.trigger('change')
@@ -351,7 +352,7 @@ class App.SearchableSelect extends Spine.Controller
     event.preventDefault()
 
     if @currentItem || !@attribute.unknown
-      valueName = @currentItem.text().trim()
+      valueName = @currentItem.children('span.searchableSelect-option-text').text().trim()
       value     = @currentItem.attr('data-value')
       @input.val valueName
       @shadowInput.val value
@@ -427,7 +428,7 @@ class App.SearchableSelect extends Spine.Controller
     @currentItem.addClass 'is-active'
 
     if autocomplete
-      @autocomplete @currentItem.attr('data-value'), @currentItem.text().trim()
+      @autocomplete @currentItem.attr('data-value'), @currentItem.children('span.searchableSelect-option-text').text().trim()
 
   highlightItem: (event) =>
     @unhighlightCurrentItem()

app/assets/javascripts/app/lib/app_post/utils.coffee

@@ -1311,6 +1311,14 @@ class App.Utils
         autocomplete: {
           source: source
           minLength: 2
+          create: ->
+            $(@).data('ui-autocomplete')._renderItem = (ul, item) ->
+              option_html = App.Utils.htmlEscape(item.label)
+              additional_class = ''
+              if item.inactive
+                option_html += '<span style="float: right;">' + App.i18n.translateContent('inactive') + '</span>'
+                additional_class = 'is-inactive'
+              return $('<li>').addClass(additional_class).append(option_html).appendTo(ul)
         },
       ).on('tokenfield:createtoken', (e) ->
         if type is 'email' && !e.attrs.value.match(/@/) || e.attrs.value.match(/\s/)

app/assets/javascripts/app/lib/app_post/z_searchable_ajax_select.coffee

@@ -38,7 +38,6 @@ class App.SearchableAjaxSelect extends App.SearchableSelect
       success:     (data, status, xhr) =>
         # cache search result
         @searchResultCache[cacheKey] = data
-
         @renderResponse(data, query)
 
     # if delegate is given and provides getAjaxAttributes method, try to extend ajax call
@@ -81,7 +80,6 @@ class App.SearchableAjaxSelect extends App.SearchableSelect
     category = undefined
     if result.type is 'KnowledgeBase::Answer::Translation' && result.subtitle
       category = result.subtitle
-
     if result
       {
         category: category
@@ -103,6 +101,7 @@ class App.SearchableAjaxSelect extends App.SearchableSelect
     {
       name:  name
       value: object.id
+      inactive: object.active == false
     }
 
   showLoader: =>

app/assets/javascripts/app/models/organization.coffee

@@ -41,11 +41,18 @@ Using **Organisations** you can **group** customers. This has among others two i
     data
 
   searchResultAttributes: ->
+    classList = ['organization', 'organization-popover' ]
+    icon = 'organization'
+
+    if @active is false
+      classList.push 'is-inactive'
+      icon = 'inactive-' + icon
+
     display:    "#{@displayName()}"
     id:         @id
-    class:      'organization organization-popover'
+    class:      classList.join(' ')
     url:        @uiUrl()
-    icon:       'organization'
+    icon:       icon
 
   activityMessage: (item) ->
     return if !item

app/assets/javascripts/app/models/user.coffee

@@ -156,11 +156,18 @@ class App.User extends App.Model
     data
 
   searchResultAttributes: ->
+    classList = ['user', 'user-popover']
+    icon = 'user'
+
+    if @active is false
+      classList.push 'is-inactive'
+      icon = 'inactive-' + icon
+
     display: "#{@displayName()}"
     id:      @id
-    class:   'user user-popover'
+    class:   classList.join(' ')
     url:     @uiUrl()
-    icon:    'user'
+    icon:    icon
 
   activityMessage: (item) ->
     return if !item

app/assets/javascripts/app/views/generic/object_search/item_object.jst.eco

@@ -1,4 +1,4 @@
-<li class="recipientList-entry js-object" data-object-id="<%= @object.id %>">
+<li class="recipientList-entry js-object<% if @object.active is false: %> is-inactive<% end %>" data-object-id="<%= @object.id %>">
   <div class="recipientList-iconSpacer">
     <%- @Icon(@icon, 'recipientList-icon') %>
   </div>
@@ -9,10 +9,10 @@
       <%= @object.displayName() %>
     <% end %>
     <% if @object.organization: %>
-      <span class="recipientList-detail">- <%= @object.organization.displayName() %></span>
+      <span class="recipientList-detail<% if @object.organization.active is false: %> is-inactive<% end %>">- <%= @object.organization.displayName() %></span>
     <% end %>
   </div>
   <% if @object.active is false: %>
     <div class="recipientList-status"><%- @Ti('inactive') %></div>
   <% end %>
-</li>
+</li>

app/assets/javascripts/app/views/generic/object_search/item_organization.jst.eco

@@ -1,4 +1,4 @@
-<li class="recipientList-entry js-organization" data-organization-id="<%- @organization.id %>">
+<li class="recipientList-entry js-organization<% if @organization.active is false: %> is-inactive<% end %>" data-organization-id="<%- @organization.id %>">
   <div class="recipientList-iconSpacer">
     <% if @organization.active is false: %>
     <%- @Icon('inactive-organization', 'recipientList-icon') %>
@@ -14,4 +14,4 @@
     <div class="recipientList-status"><%- @Ti('inactive') %></div>
   <% end %>
   <%- @Icon('arrow-right', 'recipientList-arrow') %>
-</li>
+</li>

app/assets/javascripts/app/views/generic/searchable_select_option.jst.eco

@@ -1,9 +1,14 @@
 <li role="presentation" class="<%= @class %>" data-value="<%= @option.value %>" title="<%= @option.name %><% if @detail: %><%= @detail %><% end %>">
   <% if @option.category: %><small><%= @option.category %></small><br><% end %>
-  <span class="searchableSelect-option-text">
+  <span class="searchableSelect-option-text<% if @option.inactive is true: %> is-inactive<% end %>">
     <%= @option.name %><% if @detail: %><span class="dropdown-detail"><%= @detail %></span><% end %>
   </span>
   <% if @option.children: %>
     <%- @Icon('arrow-right', 'recipientList-arrow') %>
   <% end %>
+  <% if @option.inactive is true: %>
+    <span>
+      <%- @Ti('inactive') %>
+    </span>
+  <% end %>
 </li>

app/assets/javascripts/app/views/navigation/result.jst.eco

@@ -11,4 +11,4 @@
       </a>
     </li>
   <% end %>
-<% end %>
+<% end %>

app/assets/javascripts/app/views/organization_profile/index.jst.eco

@@ -3,11 +3,15 @@
     <div class="profile-section vertical centered">
       <div class="align-right profile-action js-action"></div>
       <div class="profile-organizationIcon">
-        <%- @Icon('organization') %>
+        <% if @organization.active is true: %>
+          <%- @Icon('organization') %>
+        <% else: %>
+          <%- @Icon('inactive-organization') %>
+        <% end %>
       </div>
       <h1 class="js-name"></h1>
     </div>
     <div class="js-object-container"></div>
     <div class="profile-section js-ticket-stats"></div>
   </div>
-</div>
+</div>

app/assets/javascripts/app/views/popover/organization.jst.eco

@@ -5,7 +5,7 @@
   <div class="popover-block">
     <label><%- @T('Members') %></label>
     <% for user in @object.members: %>
-      <div class="person"><%= user.displayName() %></div>
+      <div class="person<% if user.active is false: %> is-inactive<% end %>"><%= user.displayName() %></div>
     <% end %>
   </div>
 <% end %>

app/assets/javascripts/app/views/popover/user.jst.eco

@@ -1,5 +1,5 @@
 <% if @object['organization']: %>
-<div class="user-organization"><a href="<%- @object.organization.uiUrl() %>"><%= @object.organization.displayName() %></a></div>
+<div class="user-organization<% if @object.organization.active is false: %> is-inactive<% end %>"><a href="<%- @object.organization.uiUrl() %>"><%= @object.organization.displayName() %></a></div>
 <% end %>
 
 <%- @V('popover/single_object_generic', object: @object, attributes: @attributes) %>

app/assets/javascripts/app/views/widget/organization.jst.eco

@@ -1,7 +1,11 @@
 <div class="sidebar-block">
     <div class="avatar organizationInfo-avatar size-50">
       <a href="<%- @organization.uiUrl() %>">
-        <%- @Icon('organization') %>
+        <% if @organization.active is true: %>
+          <%- @Icon('organization') %>
+        <% else: %>
+          <%- @Icon('inactive-organization') %>
+        <% end %>
       </a>
     </div>
     <h3 title="<%- @Ti( 'Name') %>"><%= @organization.displayName() %></h3>

app/assets/javascripts/app/views/widget/task_item.jst.eco

@@ -11,7 +11,7 @@
       <%- @Icon(@item.meta.iconClass) %>
     <% end %>
   </div>
-  <div class="nav-tab-name u-textTruncate flex"><%= @item.meta.head %></div>
+  <div class="nav-tab-name u-textTruncate flex<% if @item.meta.active is false: %> is-inactive<% end %>"><%= @item.meta.head %></div>
   <div class="nav-tab-close js-close" title="<%- @Ti('close') %>">
     <div class="nav-tab-close-inner">
       <%- @Icon('diagonal-cross') %>

app/assets/stylesheets/zammad.scss

@@ -4285,6 +4285,12 @@ footer {
 
     .navigation .nav-tab-name {
       text-align: start;
+
+
+      &.is-inactive {
+        text-decoration: line-through;
+        opacity: .73;
+      }
     }
 
     .tasks-navigation .nav-tab-icon .error {
@@ -4314,6 +4320,11 @@ footer {
   .nav-tab.nav-tab--search {
     height: 30px;
     padding-top: 9px;
+
+    &.is-inactive {
+      text-decoration: line-through;
+      opacity: .73;
+    }
   }
 
   .nav-tab-icon {
@@ -5353,6 +5364,11 @@ footer {
     border: none;
     background: none;
     padding: 21px 17px 4px;
+
+    .is-inactive {
+      text-decoration: line-through;
+      color: #ccc;
+    }
   }
 
   .popover-content {
@@ -5411,10 +5427,22 @@ footer {
     color: #a1a4a7;
   }
 
+  .popover .person {
+    &.is-inactive {
+      text-decoration: line-through;
+      color: #ccc;
+    }
+  }
+
   .popover .user-organization {
     @extend .u-textTruncate;
     margin-bottom: 8px;
     margin-top: -4px;
+
+    &.is-inactive {
+      text-decoration: line-through;
+      color: #ccc;
+    }
   }
 
   .popover-block {
@@ -5555,6 +5583,11 @@ footer {
     top: 0;
   }
 
+  .user-popover.is-inactive {
+    text-decoration: line-through;
+    opacity: .73;
+  }
+
   .btn.js-newTicket {
     position: absolute;
     right: 0;
@@ -7996,6 +8029,11 @@ footer {
     padding: 9px 15px;
     list-style-image: none;
 
+    &.is-inactive {
+      text-decoration: line-through;
+      opacity: .73;
+    }
+
     &:not(:first-child) {
       box-shadow: 0 1px rgba(255,255,255,.13) inset;
     }
@@ -8566,6 +8604,13 @@ footer {
   display: flex;
   align-items: center;
   @extend .u-clickable;
+
+  &.is-inactive {
+    .recipientList-name {
+      text-decoration: line-through;
+      opacity: .73;
+    }
+  }
 }
 
   .recipientList-entry .recipientList-iconSpacer {
@@ -8620,6 +8665,10 @@ footer {
 
   .recipientList-detail {
     opacity: 0.5;
+
+    &.is-inactive > span {
+      text-decoration: line-through;
+    }
   }
 
   .recipientList-icon.plus {
@@ -10354,6 +10403,11 @@ output {
     & + .icon {
       @include bidi-style(margin-left, 10px, margin-right, 0);
     }
+
+    &.is-inactive {
+      opacity: .73;
+      text-decoration: line-through;
+    }
   }
 
   &.dropdown li {

app/controllers/users_controller.rb

@@ -282,7 +282,7 @@ class UsersController < ApplicationController
           realname = "#{realname} <#{user.email}>"
         end
         a = if params[:term]
-              { id: user.id, label: realname, value: user.email }
+              { id: user.id, label: realname, value: user.email, inactive: !user.active }
             else
               { id: user.id, label: realname, value: realname }
             end

spec/requests/user_spec.rb

@@ -65,6 +65,18 @@ RSpec.describe 'User', type: :request do
       )
     end
 
+    let!(:customer_inactive) do
+      create(
+        :customer,
+        organization: organization,
+        login:        'rest-customer_inactive@example.com',
+        firstname:    'Rest',
+        lastname:     'CustomerInactive',
+        email:        'rest-customer_inactive@example.com',
+        active:       false,
+      )
+    end
+
     before do
       configure_elasticsearch(rebuild: true)
     end
@@ -224,7 +236,7 @@ RSpec.describe 'User', type: :request do
       get '/api/v1/users/me', params: {}, as: :json
       expect(response).to have_http_status(:ok)
       expect(json_response).to be_truthy
-      expect('rest-admin@example.com').to eq(json_response['email'])
+      expect(json_response['email']).to eq('rest-admin@example.com')
 
       # index
       get '/api/v1/users', params: {}, as: :json
@@ -243,13 +255,13 @@ RSpec.describe 'User', type: :request do
       expect(response).to have_http_status(:ok)
       expect(json_response).to be_truthy
       expect(Hash).to eq(json_response.class)
-      expect('rest-agent@example.com').to eq(json_response['email'])
+      expect(json_response['email']).to eq('rest-agent@example.com')
 
       get "/api/v1/users/#{customer.id}", params: {}, as: :json
       expect(response).to have_http_status(:ok)
       expect(json_response).to be_truthy
       expect(Hash).to eq(json_response.class)
-      expect('rest-customer1@example.com').to eq(json_response['email'])
+      expect(json_response['email']).to eq('rest-customer1@example.com')
 
       # create user with admin role
       role = Role.lookup(name: 'Admin')
@@ -332,7 +344,7 @@ RSpec.describe 'User', type: :request do
       get '/api/v1/users/me', params: {}, as: :json
       expect(response).to have_http_status(:ok)
       expect(json_response).to be_truthy
-      expect('rest-agent@example.com').to eq(json_response['email'])
+      expect(json_response['email']).to eq('rest-agent@example.com')
 
       # index
       get '/api/v1/users', params: {}, as: :json
@@ -442,9 +454,15 @@ RSpec.describe 'User', type: :request do
       expect(json_response[0]['id']).to eq(json_response1['id'])
       expect(json_response[0]['label']).to eq("Customer#{firstname} Customer Last <new_customer_by_agent@example.com>")
       expect(json_response[0]['value']).to eq('new_customer_by_agent@example.com')
+      expect(json_response[0]['inactive']).to eq(false)
       expect(json_response[0]['role_ids']).to be_falsey
       expect(json_response[0]['roles']).to be_falsey
 
+      get "/api/v1/users/search?term=#{CGI.escape('CustomerInactive')}", params: {}, as: :json
+      expect(response).to have_http_status(:ok)
+      expect(json_response).to be_a_kind_of(Array)
+      expect(json_response[0]['inactive']).to eq(true)
+
       # Regression test for issue #2539 - search pagination broken in users_controller.rb
       # Get the total number of users N, then search with one result per page, so there should N pages with one result each
       get '/api/v1/users/search', params: { query: '*' }, as: :json
@@ -494,19 +512,19 @@ RSpec.describe 'User', type: :request do
       get '/api/v1/users/me', params: {}, as: :json
       expect(response).to have_http_status(:ok)
       expect(json_response).to be_truthy
-      expect('rest-customer1@example.com').to eq(json_response['email'])
+      expect(json_response['email']).to eq('rest-customer1@example.com')
 
       # index
       get '/api/v1/users', params: {}, as: :json
       expect(response).to have_http_status(:ok)
       expect(Array).to eq(json_response.class)
-      expect(1).to eq(json_response.length)
+      expect(json_response.length).to eq(1)
 
       # show/:id
       get "/api/v1/users/#{customer.id}", params: {}, as: :json
       expect(response).to have_http_status(:ok)
       expect(Hash).to eq(json_response.class)
-      expect('rest-customer1@example.com').to eq(json_response['email'])
+      expect(json_response['email']).to eq('rest-customer1@example.com')
 
       get "/api/v1/users/#{customer2.id}", params: {}, as: :json
       expect(response).to have_http_status(:forbidden)
@@ -536,19 +554,19 @@ RSpec.describe 'User', type: :request do
       get '/api/v1/users/me', params: {}, as: :json
       expect(response).to have_http_status(:ok)
       expect(json_response).to be_truthy
-      expect('rest-customer2@example.com').to eq(json_response['email'])
+      expect(json_response['email']).to eq('rest-customer2@example.com')
 
       # index
       get '/api/v1/users', params: {}, as: :json
       expect(response).to have_http_status(:ok)
       expect(Array).to eq(json_response.class)
-      expect(1).to eq(json_response.length)
+      expect(json_response.length).to eq(1)
 
       # show/:id
       get "/api/v1/users/#{customer2.id}", params: {}, as: :json
       expect(response).to have_http_status(:ok)
       expect(Hash).to eq(json_response.class)
-      expect('rest-customer2@example.com').to eq(json_response['email'])
+      expect(json_response['email']).to eq('rest-customer2@example.com')
 
       get "/api/v1/users/#{customer.id}", params: {}, as: :json
       expect(response).to have_http_status(:forbidden)

spec/system/manage/users_spec.rb

@@ -69,8 +69,25 @@ RSpec.describe 'Manage > Users', type: :system do
 
         expect(page).to have_css('table.user-list td', text: 'NewTestUserFirstName')
       end
-
     end
 
+    describe 'select an Organization' do
+      before do
+        create(:organization, name: 'Example Inc.', active: true)
+        create(:organization, name: 'Inactive Inc.', active: false)
+      end
+
+      it 'check for inactive Organizations in Organization selection' do
+        visit '#manage/users'
+
+        within(:active_content) do
+          find('[data-type=new]').click
+
+          find('[name=organization_id] ~ .searchableSelect-main').fill_in with: '**'
+          expect(page).to have_css('ul.js-optionsList > li.js-option', minimum: 2)
+          expect(page).to have_css('ul.js-optionsList > li.js-option .is-inactive', count: 1)
+        end
+      end
+    end
   end
 end

spec/system/search_spec.rb

@@ -16,4 +16,37 @@ RSpec.describe 'Search', type: :system, searchindex: true do
       expect(page).to have_text '"Welcome"'
     end
   end
+
+  context 'inactive user and organizations' do
+    before do
+      create(:organization, name: 'Example Inc.', active: true)
+      create(:organization, name: 'Example Inactive Inc.', active: false)
+      create(:customer, firstname: 'Firstname', lastname: 'Active', active: true)
+      create(:customer, firstname: 'Firstname', lastname: 'Inactive', active: false)
+
+      configure_elasticsearch(rebuild: true)
+    end
+
+    it 'check that inactive organizations are marked correctly' do
+      fill_in id: 'global-search', with: '"Example"'
+
+      expect(page).to have_css('.nav-tab--search.organization', minimum: 2)
+      expect(page).to have_css('.nav-tab--search.organization.is-inactive', count: 1)
+    end
+
+    it 'check that inactive users are marked correctly' do
+      fill_in id: 'global-search', with: '"Firstname"'
+
+      expect(page).to have_css('.nav-tab--search.user', minimum: 2)
+      expect(page).to have_css('.nav-tab--search.user.is-inactive', count: 1)
+    end
+
+    it 'check that inactive users are also marked in the popover for the quick search result' do
+      fill_in id: 'global-search', with: '"Firstname"'
+
+      popover_on_hover(find('.nav-tab--search.user.is-inactive'))
+
+      expect(page).to have_css('.popover-title .is-inactive', count: 1)
+    end
+  end
 end

spec/system/ticket/create_spec.rb

@@ -456,4 +456,21 @@ RSpec.describe 'Ticket Create', type: :system do
       expect(page).to have_no_selector(:task_with, task_key)
     end
   end
+
+  describe 'customer selection to check the field search' do
+    before do
+      create(:customer, active: true)
+      create(:customer, active: false)
+    end
+
+    it 'check for inactive customer in customer/organization selection' do
+      visit 'ticket/create'
+
+      within(:active_content) do
+        find('[name=customer_id] ~ .user-select.token-input').fill_in with: '**'
+        expect(page).to have_css('ul.recipientList > li.recipientList-entry', minimum: 2)
+        expect(page).to have_css('ul.recipientList > li.recipientList-entry.is-inactive', count: 1)
+      end
+    end
+  end
 end

spec/system/ticket/zoom_spec.rb

@@ -208,10 +208,14 @@ RSpec.describe 'Ticket zoom', type: :system do
 
     context 'to inbound phone call', current_user_id: -> { agent.id }, authenticated_as: -> { agent } do
       let(:agent)    { create(:agent, groups: [Group.first]) }
-      let(:customer) { create(:agent) }
+      let(:customer) { create(:customer) }
       let(:ticket)   { create(:ticket, customer: customer, group: agent.groups.first) }
       let!(:article) { create(:ticket_article, :inbound_phone, ticket: ticket) }
 
+      before do
+        create(:customer, active: false)
+      end
+
       it 'goes to customer email' do
         visit "ticket/zoom/#{ticket.id}"
 
@@ -225,11 +229,28 @@ RSpec.describe 'Ticket zoom', type: :system do
           end
         end
       end
+
+      it 'check active and inactive user in TO-field' do
+        visit "ticket/zoom/#{ticket.id}"
+
+        within :active_ticket_article, article do
+          click '.js-ArticleAction[data-type=emailReply]'
+        end
+
+        within :active_content do
+          within '.article-new' do
+            find('[name=to] ~ .ui-autocomplete-input').fill_in with: '**'
+          end
+        end
+
+        expect(page).to have_css('ul.ui-autocomplete > li.ui-menu-item', minimum: 2)
+        expect(page).to have_css('ul.ui-autocomplete > li.ui-menu-item.is-inactive', count: 1)
+      end
     end
 
     context 'to outbound phone call', current_user_id: -> { agent.id }, authenticated_as: -> { agent } do
       let(:agent)    { create(:agent, groups: [Group.first]) }
-      let(:customer) { create(:agent) }
+      let(:customer) { create(:customer) }
       let(:ticket)   { create(:ticket, customer: customer, group: agent.groups.first) }
       let!(:article) { create(:ticket_article, :outbound_phone, ticket: ticket) }