Improved permanent task highlighting in nav bar.

app/assets/javascripts/app/controllers/_application_controller.coffee

@@ -130,6 +130,11 @@ class App.Controller extends Spine.Controller
     return if !$('#navigation').is(':visible')
     $('#navigation').addClass('hide')
 
+  updateNavMenu: =>
+    delay = ->
+      App.Event.trigger('menu:render')
+    @delay(delay, 200)
+
   scrollTo: (x = 0, y = 0, delay = 0) ->
     a = ->
       window.scrollTo(x, y)

app/assets/javascripts/app/controllers/_channel/chat.coffee

@@ -6,7 +6,7 @@ class App.ChannelChat extends App.Controller
     'click .js-selectBrowserWidth': 'selectBrowserWidth'
     'click .js-swatch': 'usePaletteColor'
     'click .js-toggle-chat': 'toggleChat'
-    'click .js-chatSetting': 'toggleChatSetting'
+    'change .js-chatSetting input': 'toggleChatSetting'
     'click .js-eyedropper': 'pickColor'
 
   elements:
@@ -307,12 +307,7 @@ class App.ChannelChat extends App.Controller
 
   toggleChatSetting: =>
     value = @chatSetting.prop('checked')
-    setting = App.Setting.findByAttribute('name', 'chat')
+    App.Setting.set('chat', value)
-    setting.state_current = { value: value }
-    setting.save()
-    @Config.set('chat', value)
-    delay = -> App.Event.trigger('ui:rerender')
-    @delay(delay, 200)
 
   updateParams: =>
     quote = (value) ->

app/assets/javascripts/app/controllers/_channel/form.coffee

@@ -3,7 +3,7 @@ class App.ChannelForm extends App.Controller
   events:
     'change form.js-params': 'updateParams'
     'keyup form.js-params': 'updateParams'
-    'click .js-formSetting': 'toggleFormSetting'
+    'change .js-formSetting input': 'toggleFormSetting'
 
   elements:
     '.js-paramsBlock': 'paramsBlock'
@@ -16,10 +16,11 @@ class App.ChannelForm extends App.Controller
 
   render: =>
     App.Setting.unsubscribe(@subscribeId)
-    setting = App.Setting.findByAttribute('name', 'form_ticket_create')
+
+    setting = App.Setting.get('form_ticket_create')
     @html App.view('channel/form')(
       baseurl: window.location.origin
-      formSetting: setting.state_current.value
+      formSetting: setting
     )
 
     @paramsBlock.each (i, block) ->
@@ -49,8 +50,6 @@ class App.ChannelForm extends App.Controller
 
   toggleFormSetting: =>
     value = @formSetting.prop('checked')
-    setting = App.Setting.findByAttribute('name', 'form_ticket_create')
+    App.Setting.set('form_ticket_create', value)
-    setting.state_current = { value: value }
-    setting.save()
 
 App.Config.set( 'Form', { prio: 2000, name: 'Form', parent: '#channels', target: '#channels/form', controller: App.ChannelForm, role: ['Admin'] }, 'NavBarAdmin' )

app/assets/javascripts/app/controllers/_integration/_base.coffee

@@ -55,12 +55,7 @@ class App.ControllerIntegrationBase extends App.Controller
                   msg:     App.i18n.translateContent('Update successful!')
                   timeout: 2000
                 }
-                if @preferences
+              App.Setting.preferencesPost(@)
-                  if @preferences.render
-                    App.Event.trigger( 'ui:rerender' )
-
-                  if @preferences.session_check
-                    App.Auth.loginCheck()
 
             fail: (settings, details) ->
               App.Event.trigger 'notify', {
@@ -73,25 +68,4 @@ class App.ControllerIntegrationBase extends App.Controller
 
     value =
       items: [params]
-    App.Setting.set(
+    App.Setting.set(@featureConfig, value)
-      @featureConfig,
-      value,
-      done: ->
-        App.Event.trigger 'notify', {
-          type:    'success'
-          msg:     App.i18n.translateContent('Update successful!')
-          timeout: 2000
-        }
-        if @preferences
-          if @preferences.render
-            App.Event.trigger( 'ui:rerender' )
-
-          if @preferences.session_check
-            App.Auth.loginCheck()
-      fail: (settings, details) ->
-        App.Event.trigger 'notify', {
-          type:    'error'
-          msg:     App.i18n.translateContent(details.error_human || details.error || 'Unable to update object!')
-          timeout: 2000
-        }
-    )

app/assets/javascripts/app/controllers/_settings/area.coffee

@@ -108,13 +108,8 @@ class App.SettingsAreaItem extends App.Controller
         }
 
         # rerender ui || get new collections and session data
-        if @setting.preferences
+        App.Setting.preferencesPost(@setting)
-          if @setting.preferences.render
-            ui.render()
-            App.Event.trigger( 'ui:rerender' )
 
-          if @setting.preferences.session_check
-            App.Auth.loginCheck()
       fail: (settings, details) ->
         ui.formEnable(e)
         App.Event.trigger 'notify', {
@@ -158,10 +153,10 @@ class App.SettingsAreaLogo extends App.Controller
     if file.size && file.size > 1024 * 1024 * maxSiteInMb
       App.Event.trigger 'notify', {
         type:    'error'
-        msg:     App.i18n.translateContent('File too big, max. %s MB allowed.', maxSiteInMb )
+        msg:     App.i18n.translateContent('File too big, max. %s MB allowed.', maxSiteInMb)
         timeout: 2000
       }
-      @logoPreview.attr( 'src', '' )
+      @logoPreview.attr('src', '')
       return
 
     reader.readAsDataURL(file)
@@ -209,4 +204,4 @@ class App.SettingsAreaLogo extends App.Controller
       )
 
     # add resized image
-    App.ImageService.resizeForApp( @params.logo, @logoPreview.width(), @logoPreview.height(), store )
+    App.ImageService.resizeForApp(@params.logo, @logoPreview.width(), @logoPreview.height(), store)

app/assets/javascripts/app/controllers/_settings/form.coffee

@@ -72,13 +72,8 @@ class App.SettingsForm extends App.Controller
                 timeout: 2000
               }
 
-              # rerender ui || get new collections and session data
+            # rerender ui || get new collections and session data
-              if @preferences
+            App.Setting.preferencesPost(@)
-                if @preferences.render
-                  App.Event.trigger( 'ui:rerender' )
-
-                if @preferences.session_check
-                  App.Auth.loginCheck()
 
           fail: (settings, details) ->
             App.Event.trigger 'notify', {

app/assets/javascripts/app/controllers/chat.coffee

@@ -86,8 +86,7 @@ class App.CustomerChat extends App.Controller
     )
 
   featureActive: =>
-    if @Config.get('chat')
+    return true if @Config.get('chat')
-      return true
     false
 
   render: ->
@@ -164,6 +163,10 @@ class App.CustomerChat extends App.Controller
     @title 'Customer Chat', true
     @navupdate '#customer_chat'
 
+  active: (state) =>
+    return @shown if state is undefined
+    @shown = state
+
   counter: =>
     counter = 0
 
@@ -239,11 +242,6 @@ class App.CustomerChat extends App.Controller
       @stopPushState()
       @pushState()
 
-  updateNavMenu: =>
-    delay = ->
-      App.Event.trigger('menu:render')
-    @delay(delay, 200, 'updateNavMenu')
-
   updateMeta: =>
     if @meta.waiting_chat_count && @maxChatWindows > @windowCount()
       @acceptChatElement.addClass('is-clickable is-blinking')

app/assets/javascripts/app/controllers/cti.coffee

@@ -8,6 +8,7 @@ class App.CTI extends App.Controller
     return if !@isRole('CTI')
 
     @list = []
+    @backends = []
     @meta =
       active: false
       counter: 0
@@ -18,40 +19,39 @@ class App.CTI extends App.Controller
 
     @load()
 
-    App.Event.bind(
+    @bind('cti_event', (data) =>
+      if data.direction is 'in'
+        if data.state is 'newCall'
+          if @switch()
+            @notify(data)
+          return if @meta.state[data.id]
+          @meta.state[data.id] = true
+          @meta.counter += 1
+          @updateNavMenu()
+        if data.state is 'answer' || data.state is 'hangup'
+          return if !@meta.state[data.id]
+          delete @meta.state[data.id]
+          @meta.counter -= 1
+          @updateNavMenu()
       'cti_event'
-      (data) =>
+    )
-        console.log('cti_event', data)
+    @bind('cti_list_push', (data) =>
-        if data.direction is 'in'
+      if data.assets
-          if data.state is 'newCall'
+        App.Collection.loadAssets(data.assets)
-            if @switch()
+      if data.backends
-              @notify(data)
+        @backends = data.backends
-            return if @meta.state[data.id]
+      if data.list
-            @meta.state[data.id] = true
+        @list = data.list
-            @meta.counter += 1
+        @render()
-            @updateNavMenu()
+      'cti_list_push'
-          if data.state is 'answer' || data.state is 'hangup'
+    )
-            return if !@meta.state[data.id]
+    @bind('auth', (data) =>
-            delete @meta.state[data.id]
+      @meta.counter = 0
-            @meta.counter -= 1
+    )
-            @updateNavMenu()
 
-      'cti_event'
+    @bind('cti:reload', =>
-    )
+      @load()
-    App.Event.bind(
+      'cti_reload'
-      'cti_list_push'
-      (data) =>
-        if data.assets
-          App.Collection.loadAssets(data.assets)
-        if data.list
-          @list = data.list
-          @render()
-      'cti_list_push'
-    )
-    App.Event.bind(
-      'auth'
-      (data) =>
-        @meta.counter = 0
     )
 
     # rerender view, e. g. on langauge change
@@ -69,6 +69,8 @@ class App.CTI extends App.Controller
       success: (data) =>
         if data.assets
           App.Collection.loadAssets(data.assets)
+        if data.backends
+          @backends = data.backends
         if data.list
           @list = data.list
           @render()
@@ -82,16 +84,27 @@ class App.CTI extends App.Controller
       title: title
     )
 
-  featureActive: =>
+  featureActive: ->
-    return true
+    true
-    return true if @Config.get('sipgate_integration')
-    false
 
   render: ->
     if !@isRole('CTI')
       @renderScreenUnauthorized(objectName: 'CTI')
       return
 
+    # check if min one backend is enabled
+    backendEnabled = false
+    for backend in @backends
+      if backend.enabled
+        backendEnabled = true
+    if !backendEnabled
+      @html App.view('cti/not_configured')(
+        backends: @backends
+        isAdmin: @isRole('Admin')
+      )
+      @updateNavMenu()
+      return
+
     format = (time) ->
       # Minutes and seconds
       mins = ~~(time / 60)
@@ -158,6 +171,10 @@ class App.CTI extends App.Controller
     @title 'CTI', true
     @navupdate '#cti'
 
+  active: (state) =>
+    return @shown if state is undefined
+    @shown = state
+
   counter: =>
     count = 0
     for item in @list
@@ -182,11 +199,6 @@ class App.CTI extends App.Controller
       processData: true
     )
 
-  updateNavMenu: =>
-    delay = ->
-      App.Event.trigger('menu:render')
-    @delay(delay, 200, 'updateNavMenu')
-
 class CTIRouter extends App.ControllerPermanent
   constructor: (params) ->
     super

app/assets/javascripts/app/controllers/dashboard.coffee

@@ -59,13 +59,11 @@ class App.Dashboard extends App.Controller
     @navigate '#clues'
 
   active: (state) =>
-    @activeState = state
+    return @shown if state is undefined
+    @shown = state
     if state
       @mayBeClues()
 
-  isActive: =>
-    @activeState
-
   url: ->
     '#dashboard'
 
@@ -81,9 +79,6 @@ class App.Dashboard extends App.Controller
     # highlight navbar
     @navupdate '#dashboard'
 
-  hide: ->
-    # no
-
   changed: ->
     false
 
@@ -112,6 +107,6 @@ class DashboardRouter extends App.ControllerPermanent
       persistent: true
     )
 
-App.Config.set( 'dashboard', DashboardRouter, 'Routes' )
+App.Config.set('dashboard', DashboardRouter, 'Routes')
-App.Config.set( 'Dashboard', { prio: 100, parent: '', name: 'Dashboard', target: '#dashboard', role: ['Agent'], class: 'dashboard' }, 'NavBar' )
+App.Config.set('Dashboard', { prio: 100, parent: '', name: 'Dashboard', target: '#dashboard', key: 'Dashboard', role: ['Agent'], class: 'dashboard' }, 'NavBar')
-App.Config.set( 'Dashboard', { controller: 'Dashboard', authentication: true }, 'permanentTask' )
+App.Config.set('Dashboard', { controller: 'Dashboard', authentication: true }, 'permanentTask')

app/assets/javascripts/app/controllers/layout_ref.coffee

@@ -1801,11 +1801,6 @@ class CustomerChatRef extends App.Controller
     # write state
     App.SessionStorage.set('chat_layout_ref', state)
 
-  updateNavMenu: =>
-    delay = ->
-      App.Event.trigger('menu:render')
-    @delay(delay, 200)
-
   testChat: (chat, count) ->
     for i in [0..count]
       text = @questions[Math.floor(Math.random() * @questions.length)].question

app/assets/javascripts/app/controllers/navigation.coffee

@@ -55,9 +55,10 @@ class App.Navigation extends App.ControllerWidgetPermanent
       @notificationWidget = undefined
 
   renderMenu: =>
-    items = @getItems( navbar: @Config.get( 'NavBar' ) )
+    items = @getItems( navbar: @Config.get('NavBar') )
 
     # apply counter and switch info from persistant controllers (if exists)
+    activeTab = {}
     itemsNew = []
     for item in items
       shown = true
@@ -70,6 +71,8 @@ class App.Navigation extends App.ControllerWidgetPermanent
             item.counter = worker.counter()
           if worker.switch
             item.switch = worker.switch()
+          if worker.active && worker.active()
+            activeTab[item.target] = true
           if worker.featureActive
             if worker.featureActive()
               shown = true
@@ -80,16 +83,17 @@ class App.Navigation extends App.ControllerWidgetPermanent
     items = itemsNew
 
     # get open tabs to repopen on rerender
-    open_tab = {}
+    openTab = {}
     @$('.open').children('a').each( (i,d) ->
       href = $(d).attr('href')
-      open_tab[href] = true
+      openTab[href] = true
     )
 
     # render menu
     @$('.js-menu').html App.view('navigation/menu')(
-      items:      items
+      items:     items
-      open_tab:   open_tab
+      openTab:   openTab
+      activeTab: activeTab
     )
 
     # bind on switch changes and execute it on controller

app/assets/javascripts/app/controllers/organization_profile.coffee

@@ -26,7 +26,6 @@ class App.OrganizationProfile extends App.Controller
       meta.head       = organization.displayName()
       meta.title      = organization.displayName()
       meta.iconClass  = organization.icon()
-
     meta
 
   url: =>
@@ -41,9 +40,6 @@ class App.OrganizationProfile extends App.Controller
 
   render: (organization) =>
 
-    # update taskbar with new meta data
-    App.TaskManager.touch(@task_key)
-
     if !@doNotLog
       @doNotLog = 1
       @recentView('Organization', @organization_id)
@@ -55,6 +51,7 @@ class App.OrganizationProfile extends App.Controller
     new Object(
       el:           elLocal.find('.js-object-container')
       organization: organization
+      task_key:     @task_key
     )
 
     new App.TicketStats(
@@ -83,6 +80,9 @@ class Object extends App.Controller
 
   render: (organization) =>
 
+    # update taskbar with new meta data
+    App.TaskManager.touch(@task_key)
+
     # get display data
     organizationData = []
     for attributeName, attributeConfig of App.Organization.attributesGet('view')
@@ -117,6 +117,7 @@ class Object extends App.Controller
         organization_id: organization.id
         container: @el.closest('.content')
       )
+
     editOrganization = =>
       new App.ControllerGenericEdit(
         id: organization.id

app/assets/javascripts/app/controllers/ticket_overview.coffee

@@ -29,10 +29,8 @@ class App.TicketOverview extends App.Controller
       @delay(update, 2800, 'overview:fetch')
 
   active: (state) =>
-    @activeState = state
+    return @shown if state is undefined
-
+    @shown = state
-  isActive: =>
-    @activeState
 
   url: =>
     "#ticket/view/#{@view}"
@@ -399,7 +397,7 @@ class Table extends App.Controller
       view: @view
 
     # start bulk action observ
-    @el.append( @bulkForm.el )
+    @el.append(@bulkForm.el)
     if @$('.table-overview').find('input[name="bulk"]:checked').length isnt 0
       @bulkForm.show()
 
@@ -431,7 +429,7 @@ class Table extends App.Controller
       ticket_id = $(element).val()
       for ticket_id_selected in ticketIDs
         if ticket_id_selected is ticket_id
-          $(element).attr( 'checked', true )
+          $(element).attr('checked', true)
     )
 
   viewmode: (e) =>
@@ -591,8 +589,8 @@ class BulkForm extends App.Controller
         params.ticket_id = ticket.id
         params.form_id   = @form_id
 
-        sender           = App.TicketArticleSender.findByAttribute( 'name', 'Agent' )
+        sender           = App.TicketArticleSender.findByAttribute('name', 'Agent')
-        type             = App.TicketArticleType.find( params['type_id'] )
+        type             = App.TicketArticleType.find(params['type_id'])
         params.sender_id = sender.id
 
         if !params['internal']
@@ -789,7 +787,7 @@ class TicketOverviewRouter extends App.ControllerPermanent
       persistent: true
     )
 
-App.Config.set( 'ticket/view', TicketOverviewRouter, 'Routes' )
+App.Config.set('ticket/view', TicketOverviewRouter, 'Routes')
-App.Config.set( 'ticket/view/:view', TicketOverviewRouter, 'Routes' )
+App.Config.set('ticket/view/:view', TicketOverviewRouter, 'Routes')
-App.Config.set( 'TicketOverview', { controller: 'TicketOverview', authentication: true }, 'permanentTask' )
+App.Config.set('TicketOverview', { controller: 'TicketOverview', authentication: true }, 'permanentTask')
-App.Config.set( 'TicketOverview', { prio: 1000, parent: '', name: 'Overviews', target: '#ticket/view', role: ['Agent', 'Customer'], class: 'overviews' }, 'NavBar' )
+App.Config.set('TicketOverview', { prio: 1000, parent: '', name: 'Overviews', target: '#ticket/view', key: 'TicketOverview', role: ['Agent', 'Customer'], class: 'overviews' }, 'NavBar')

app/assets/javascripts/app/controllers/user_profile.coffee

@@ -8,16 +8,13 @@ class App.UserProfile extends App.Controller
       return
 
     # fetch new data if needed
-    @subscribeId = App.User.full(@user_id, @render)
+    App.User.full(@user_id, @render)
 
     # rerender view, e. g. on langauge change
     @bind 'ui:rerender', =>
       return if !@authenticate(true)
       @render(App.User.fullLocal(@user_id))
 
-  release: =>
-    App.User.unsubscribe(@subscribeId)
-
   meta: =>
     meta =
       url: @url()
@@ -43,9 +40,6 @@ class App.UserProfile extends App.Controller
 
   render: (user) =>
 
-    # update taskbar with new meta data
-    App.TaskManager.touch(@task_key)
-
     if !@doNotLog
       @doNotLog = 1
       @recentView('User', @user_id)
@@ -55,8 +49,9 @@ class App.UserProfile extends App.Controller
     ))
 
     new Object(
-      el:   elLocal.find('.js-object-container')
+      el:       elLocal.find('.js-object-container')
-      user: user
+      user:     user
+      task_key: @task_key
     )
 
     new App.TicketStats(
@@ -70,7 +65,6 @@ class App.UserProfile extends App.Controller
       genericObject: user
     )
 
-
 class Object extends App.Controller
   events:
     'focusout [contenteditable]': 'update'
@@ -86,6 +80,9 @@ class Object extends App.Controller
 
   render: (user) =>
 
+    # update taskbar with new meta data
+    App.TaskManager.touch(@task_key)
+
     # get display data
     userData = []
     for attributeName, attributeConfig of App.User.attributesGet('view')

app/assets/javascripts/app/models/setting.coffee

@@ -10,5 +10,29 @@ class App.Setting extends App.Model
   @set: (name, value, options = {}) ->
     setting = App.Setting.findByAttribute('name', name)
     setting.state_current.value = value
+    if !options.done
+      options.done = ->
+        App.Setting.preferencesPost(@)
+
+    if !options.fail
+      options.fail = (settings, details) ->
+        App.Event.trigger 'notify', {
+          type:    'error'
+          msg:     App.i18n.translateContent(details.error_human || details.error || 'Unable to update object!')
+          timeout: 2000
+        }
     setting.save(options)
     App.Config.set(name, value)
+
+  @preferencesPost: (setting) ->
+    return if !setting.preferences
+    if setting.preferences.render
+      App.Event.trigger('ui:rerender')
+
+    if setting.preferences.trigger
+      trigger = setting.preferences.trigger
+      delay = -> App.Event.trigger(trigger)
+      App.Delay.set(delay, 20)
+
+    if setting.preferences.session_check
+      App.Auth.loginCheck()

app/assets/javascripts/app/views/cti/not_configured.jst.eco

@@ -0,0 +1,10 @@
+<div class="main flex">
+  <h1><%- @T('Caller log') %></h1>
+  <p><%- @T('Sorry, currently is no CTI backend enabled!') %></p>
+  <p><%- @T('We support') %>:</p>
+  <ul>
+  <% for backend in @backends: %>
+    <li><% if @isAdmin: %><a href="<%- backend.url %>"><% end %><%= backend.name %><% if @isAdmin: %></a><% end %>
+  <% end %>
+  </ul>
+</div>

app/assets/javascripts/app/views/navigation/menu.jst.eco

@@ -1,6 +1,6 @@
 <% for item in @items: %>
   <% if item.child: %>
-  <div class="dropdown<%- ' open' if @open_tab[item.target] %>">
+  <div class="dropdown<%- ' open' if @openTab[item.target] %>">
     <a href="<%= item.target %>" class="menu-item js-<%- item.class %>MenuItem dropdown-toggle" data-toggle="dropdown">
         <%- @Icon(item.class, 'menu-item-icon') %>
         <span class="menu-item-name flex">
@@ -21,7 +21,7 @@
     </ul>
   </div>
   <% else: %>
-  <a class="menu-item js-<%- item.class %>MenuItem" href="<%= item.target %>" data-key="<%- item.key %>">
+  <a class="menu-item js-<%- item.class %>MenuItem <% if @activeTab[item.target]: %>is-active<% end %>" href="<%= item.target %>" data-key="<%- item.key %>">
     <%- @Icon(item.class, 'menu-item-icon') %>
     <span class="menu-item-name">
       <%- @T(item.name) %>

app/controllers/cti_controller.rb

@@ -0,0 +1,32 @@
+# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
+
+class CtiController < ApplicationController
+  before_action :authentication_check
+
+  # list current caller log
+  def index
+    return if deny_if_not_role('CTI')
+
+    backends = [
+      {
+        name: 'sipgate.io',
+        enabled: Setting.get('sipgate_integration'),
+        url: '#system/integration/sipgate',
+      }
+    ]
+
+    result = Cti::Log.log
+    result[:backends] = backends
+    render json: result
+  end
+
+  # set caller log to done
+  def done
+    return if deny_if_not_role('CTI')
+    log = Cti::Log.find(params['id'])
+    log.done = params['done']
+    log.save
+    render json: {}
+  end
+
+end

app/controllers/integration/sipgate_controller.rb

@@ -4,23 +4,6 @@ require 'builder'
 
 class Integration::SipgateController < ApplicationController
 
-  # list current caller log
-  def index
-    return if !authentication_check
-    return if deny_if_not_role('CTI')
-    render json: Cti::Log.log
-  end
-
-  # set caller log to done
-  def done
-    return if !authentication_check
-    return if deny_if_not_role('CTI')
-    log = Cti::Log.find(params['id'])
-    log.done = params['done']
-    log.save
-    render json: {}
-  end
-
   # notify about inbound call / block inbound call
   def in
     http_log_config facility: 'sipgate.io'

app/models/transaction/cti_caller_id_detection.rb

@@ -0,0 +1,51 @@
+# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
+require 'signature_detection'
+
+class Transaction::CtiCallerIdDetection
+
+=begin
+  {
+    object: 'Ticket',
+    type: 'create',
+    object_id: 123,
+    via_web: true,
+    user_id: 123,
+  },
+  {
+    object: 'User',
+    type: 'update',
+    object_id: 123,
+    via_web: true,
+    changes: {
+      'attribute1' => [before, now],
+      'attribute2' => [before, now],
+    }
+    user_id: 123,
+  },
+=end
+
+  def initialize(item, params = {})
+    @item = item
+    @params = params
+  end
+
+  def perform
+
+    # return if we run import mode
+    return if Setting.get('import_mode')
+
+    if @item[:object] == 'Ticket' && @item[:type] == 'create'
+      ticket = Ticket.lookup(id: @item[:object_id])
+      return if !ticket
+      Cti::CallerId.build(ticket)
+    end
+
+    if @item[:object] == 'User'
+      user = User.lookup(id: @item[:object_id])
+      return if !user
+      Cti::CallerId.build(user)
+    end
+
+  end
+
+end

config/routes/cti.rb

@@ -0,0 +1,6 @@
+Zammad::Application.routes.draw do
+
+  match '/api/v1/cti/log',        to: 'cti#index', via: :get
+  match '/api/v1/cti/done/:id',   to: 'cti#done',  via: :post
+
+end

config/routes/integration_sipgate.rb

@@ -1,7 +1,5 @@
 Zammad::Application.routes.draw do
 
-  match '/api/v1/cti/log',        to: 'integration/sipgate#index', via: :get
-  match '/api/v1/cti/done/:id',   to: 'integration/sipgate#done',  via: :post
   match '/api/v1/sipgate/in',     to: 'integration/sipgate#in',    via: :post
   match '/api/v1/sipgate/out',    to: 'integration/sipgate#out',   via: :post
 

db/migrate/20160429000001_update_cti.rb

@@ -0,0 +1,15 @@
+class UpdateCti < ActiveRecord::Migration
+  def up
+    setting = Setting.find_by(name: 'sipgate_integration')
+    if setting
+      setting.preferences = { prio: 1, trigger: 'cti:reload' }
+      setting.save
+    end
+
+    setting = Setting.find_by(name: 'chat')
+    if setting
+      setting.preferences = { trigger: 'menu:render' }
+      setting.save
+    end
+  end
+end

db/seeds.rb

@@ -1198,7 +1198,7 @@ Setting.create_if_not_exists(
       },
     ],
   },
-  preferences: { render: true },
+  preferences: { trigger: 'menu:render' },
   state: false,
   frontend: true
 )
@@ -1851,7 +1851,7 @@ Setting.create_if_not_exists(
     ],
   },
   state: false,
-  preferences: { prio: 1 },
+  preferences: { prio: 1, trigger: 'cti:reload' },
   frontend: false
 )
 Setting.create_if_not_exists(