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Fixes #3905 - Usage of freshdesk import without freshdesk admin permission leads to an unstable system/missing data

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This commit is contained in:
Dominik Klein 2022-01-05 12:50:34 +01:00
parent 9006138d65
commit 82041f427b
10 changed files with 376 additions and 138 deletions
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17
app/controllers/import_freshdesk_controller.rb
View file

@ -50,9 +50,9 @@ class ImportFreshdeskController < ApplicationController
Setting.set('import_freshdesk_endpoint_key', params[:token]) Setting.set('import_freshdesk_endpoint_key', params[:token])
result = Sequencer.process('Import::Freshdesk::ConnectionTest') connection_result = Sequencer.process('Import::Freshdesk::ConnectionTest')
if !result[:connected] if !connection_result[:connected]
Setting.set('import_freshdesk_endpoint_key', nil) Setting.set('import_freshdesk_endpoint_key', nil)
@ -63,6 +63,19 @@ class ImportFreshdeskController < ApplicationController
return return
end end
permission_result = Sequencer.process('Import::Freshdesk::PermissionCheck')
if !permission_result[:permission_present]
Setting.set('import_freshdesk_endpoint_key', nil)
render json: {
result: 'invalid',
message_human: 'Missing administrator permission!',
}
return
end
render json: { render json: {
result: 'ok', result: 'ok',
} }

22
lib/sequencer/sequence/import/freshdesk/permission_check.rb Normal file
View file

@ -0,0 +1,22 @@
# Copyright (C) 2012-2022 Zammad Foundation, https://zammad-foundation.org/
class Sequencer
class Sequence
module Import
module Freshdesk
class PermissionCheck < Sequencer::Sequence::Base
def self.expecting
[:permission_present]
end
def self.sequence
[
'Freshdesk::PermissionPresent',
]
end
end
end
end
end
end

24
lib/sequencer/unit/freshdesk/permission_present.rb Normal file
View file

@ -0,0 +1,24 @@
# Copyright (C) 2012-2022 Zammad Foundation, https://zammad-foundation.org/
class Sequencer
class Unit
module Freshdesk
class PermissionPresent < Sequencer::Unit::Common::Provider::Named
extend ::Sequencer::Unit::Import::Freshdesk::Requester
private
def permission_present
response = self.class.perform_request(
api_path: 'agents',
)
response.is_a?(Net::HTTPOK)
rescue => e
logger.error e
nil
end
end
end
end
end

31
spec/lib/sequencer/unit/freshdesk/permission_present_spec.rb Normal file
View file

@ -0,0 +1,31 @@
# Copyright (C) 2012-2022 Zammad Foundation, https://zammad-foundation.org/
require 'rails_helper'
RSpec.describe Sequencer::Unit::Freshdesk::PermissionPresent, sequencer: :unit do
context 'when checking the permission to Freshdesk' do
let(:params) do
{
dry_run: false,
import_job: instance_double(ImportJob),
field_map: {},
id_map: {},
}
end
let(:response_ok) { Net::HTTPOK.new(1.0, '200', 'OK') }
let(:response_forbidden) { Net::HTTPForbidden.new(1.0, '403', 'Forbidden') }
it 'check for correct permission' do
allow(described_class).to receive(:perform_request).with(any_args).and_return(response_ok)
expect(process(params)).to eq({ permission_present: true })
end
it 'check for forbidden permission' do
allow(described_class).to receive(:perform_request).with(any_args).and_return(response_forbidden)
expect(process(params)).to eq({ permission_present: false })
end
end
end

36
test/data/vcr_cassettes/system/import/freshdesk/import_freshdesk_fields_validation_invalid_credentials.yml
View file

@ -21,7 +21,7 @@ http_interactions:
message: Unauthorized message: Unauthorized
headers: headers:
Date: Date:
- Thu, 08 Jul 2021 14:44:52 GMT - Tue, 04 Jan 2022 12:44:06 GMT
Content-Type: Content-Type:
- application/json; charset=utf-8 - application/json; charset=utf-8
Transfer-Encoding: Transfer-Encoding:
@ -31,7 +31,7 @@ http_interactions:
Status: Status:
- 401 Unauthorized - 401 Unauthorized
X-Request-Id: X-Request-Id:
- 0ce1a277-88bd-4d52-9202-e7c40b92cb38 - 6aa908c1-0f2e-43b8-a240-6b0e6389865e
X-Freshdesk-Api-Version: X-Freshdesk-Api-Version:
- latest=v2; requested=v2 - latest=v2; requested=v2
X-Rack-Cache: X-Rack-Cache:
@ -51,20 +51,20 @@ http_interactions:
X-Ratelimit-Total: X-Ratelimit-Total:
- '40' - '40'
X-Ratelimit-Remaining: X-Ratelimit-Remaining:
- '39' - '38'
X-Ratelimit-Used-Currentrequest: X-Ratelimit-Used-Currentrequest:
- '1' - '1'
X-Envoy-Upstream-Service-Time: X-Envoy-Upstream-Service-Time:
- '31' - '38'
X-Trace-Id: X-Trace-Id:
- 00-51ed9c1c0a83b39abc54bc0c33cc642b-dc8bddd14d14bc03-00 - 00-c86e324be3fbb8d36ea12b763341ab25-1af8213b43da7a01-00
Server: Server:
- fwe - fwe
body: body:
encoding: UTF-8 encoding: UTF-8
string: '{"code":"invalid_credentials","message":"You have to be logged in to string: '{"code":"invalid_credentials","message":"You have to be logged in to
perform this action."}' perform this action."}'
recorded_at: Thu, 08 Jul 2021 14:44:52 GMT recorded_at: Tue, 04 Jan 2022 12:44:06 GMT
- request: - request:
method: get method: get
uri: https://<IMPORT_FRESHDESK_ENDPOINT_SUBDOMAIN>.freshdesk.com/api/v2/agents/me uri: https://<IMPORT_FRESHDESK_ENDPOINT_SUBDOMAIN>.freshdesk.com/api/v2/agents/me
@ -90,7 +90,7 @@ http_interactions:
message: Unauthorized message: Unauthorized
headers: headers:
Date: Date:
- Thu, 08 Jul 2021 14:44:53 GMT - Tue, 04 Jan 2022 12:44:08 GMT
Content-Type: Content-Type:
- application/json; charset=utf-8 - application/json; charset=utf-8
Transfer-Encoding: Transfer-Encoding:
@ -100,7 +100,7 @@ http_interactions:
Status: Status:
- 401 Unauthorized - 401 Unauthorized
X-Request-Id: X-Request-Id:
- 5719108c-486f-40f0-9fdf-7caba98042f7 - 623010a9-972b-4f0f-96dd-274ca3ca1824
X-Freshdesk-Api-Version: X-Freshdesk-Api-Version:
- latest=v2; requested=v2 - latest=v2; requested=v2
X-Rack-Cache: X-Rack-Cache:
@ -120,20 +120,20 @@ http_interactions:
X-Ratelimit-Total: X-Ratelimit-Total:
- '100' - '100'
X-Ratelimit-Remaining: X-Ratelimit-Remaining:
- '98' - '95'
X-Ratelimit-Used-Currentrequest: X-Ratelimit-Used-Currentrequest:
- '1' - '1'
X-Envoy-Upstream-Service-Time: X-Envoy-Upstream-Service-Time:
- '39' - '38'
X-Trace-Id: X-Trace-Id:
- 00-5c35e85dfee04cac7f75d7ab33d64969-f8f94253325a913e-00 - 00-1cbd052b2b9c630d1bb6a6fa4c9a5a4b-46afe1e1c9f07eb4-00
Server: Server:
- fwe - fwe
body: body:
encoding: UTF-8 encoding: UTF-8
string: '{"code":"invalid_credentials","message":"You have to be logged in to string: '{"code":"invalid_credentials","message":"You have to be logged in to
perform this action."}' perform this action."}'
recorded_at: Thu, 08 Jul 2021 14:44:53 GMT recorded_at: Tue, 04 Jan 2022 12:44:08 GMT
- request: - request:
method: get method: get
uri: https://<IMPORT_FRESHDESK_ENDPOINT_SUBDOMAIN>.freshdesk.com/api/v2/agents/me uri: https://<IMPORT_FRESHDESK_ENDPOINT_SUBDOMAIN>.freshdesk.com/api/v2/agents/me
@ -159,7 +159,7 @@ http_interactions:
message: Unauthorized message: Unauthorized
headers: headers:
Date: Date:
- Thu, 08 Jul 2021 14:44:53 GMT - Tue, 04 Jan 2022 12:44:08 GMT
Content-Type: Content-Type:
- application/json; charset=utf-8 - application/json; charset=utf-8
Transfer-Encoding: Transfer-Encoding:
@ -169,7 +169,7 @@ http_interactions:
Status: Status:
- 401 Unauthorized - 401 Unauthorized
X-Request-Id: X-Request-Id:
- ca94e08c-04a5-44ad-837e-7dd0cb693fd9 - 8db4db19-a022-9a66-bb34-f53f9fdefadd
X-Freshdesk-Api-Version: X-Freshdesk-Api-Version:
- latest=v2; requested=v2 - latest=v2; requested=v2
X-Rack-Cache: X-Rack-Cache:
@ -189,18 +189,18 @@ http_interactions:
X-Ratelimit-Total: X-Ratelimit-Total:
- '100' - '100'
X-Ratelimit-Remaining: X-Ratelimit-Remaining:
- '97' - '94'
X-Ratelimit-Used-Currentrequest: X-Ratelimit-Used-Currentrequest:
- '1' - '1'
X-Envoy-Upstream-Service-Time: X-Envoy-Upstream-Service-Time:
- '75' - '41'
X-Trace-Id: X-Trace-Id:
- 00-3ed5efb5331d9b0e6cfd35a96da0e7ca-7a1106d2c14516ba-00 - 00-ebf6f2a91d6b0a6fad1f8c2cafd57b91-dedbf40ba0772163-01
Server: Server:
- fwe - fwe
body: body:
encoding: UTF-8 encoding: UTF-8
string: '{"code":"invalid_credentials","message":"You have to be logged in to string: '{"code":"invalid_credentials","message":"You have to be logged in to
perform this action."}' perform this action."}'
recorded_at: Thu, 08 Jul 2021 14:44:53 GMT recorded_at: Tue, 04 Jan 2022 12:44:08 GMT
recorded_with: VCR 6.0.0 recorded_with: VCR 6.0.0

10
test/data/vcr_cassettes/system/import/freshdesk/import_freshdesk_fields_validation_invalid_hostname.yml
View file

@ -21,7 +21,7 @@ http_interactions:
message: Not Found message: Not Found
headers: headers:
Date: Date:
- Thu, 08 Jul 2021 14:44:47 GMT - Tue, 04 Jan 2022 12:44:01 GMT
Content-Type: Content-Type:
- application/json; charset=utf-8 - application/json; charset=utf-8
Transfer-Encoding: Transfer-Encoding:
@ -31,7 +31,7 @@ http_interactions:
Status: Status:
- 404 Not Found - 404 Not Found
X-Request-Id: X-Request-Id:
- edf9bb99-1c3c-48df-875e-455cbd963c52 - b4148d62-dba8-4793-863d-1b105508d70f
X-Rack-Cache: X-Rack-Cache:
- miss - miss
Cache-Control: Cache-Control:
@ -45,13 +45,13 @@ http_interactions:
X-Fw-Ratelimiting-Managed: X-Fw-Ratelimiting-Managed:
- 'false' - 'false'
X-Envoy-Upstream-Service-Time: X-Envoy-Upstream-Service-Time:
- '29' - '35'
X-Trace-Id: X-Trace-Id:
- 00-e50f39ffa8d89a7ab2f260463b10436e-4d93e6d797831b87-00 - 00-5dc27c3d059e008ef1749ca95a2ccf82-c7226e440cca5cf6-00
Server: Server:
- fwe - fwe
body: body:
encoding: ASCII-8BIT encoding: ASCII-8BIT
string: " " string: " "
recorded_at: Thu, 08 Jul 2021 14:44:47 GMT recorded_at: Tue, 04 Jan 2022 12:44:01 GMT
recorded_with: VCR 6.0.0 recorded_with: VCR 6.0.0

102
test/data/vcr_cassettes/system/import/freshdesk/import_freshdesk_fields_validation_shows_start_button.yml
View file

@ -21,7 +21,7 @@ http_interactions:
message: Unauthorized message: Unauthorized
headers: headers:
Date: Date:
- Thu, 08 Jul 2021 14:44:59 GMT - Tue, 04 Jan 2022 12:43:13 GMT
Content-Type: Content-Type:
- application/json; charset=utf-8 - application/json; charset=utf-8
Transfer-Encoding: Transfer-Encoding:
@ -31,7 +31,7 @@ http_interactions:
Status: Status:
- 401 Unauthorized - 401 Unauthorized
X-Request-Id: X-Request-Id:
- 23514661-1b1e-4794-af85-4258cd13df06 - 5745f576-faca-4cf5-84dc-66da88902de7
X-Freshdesk-Api-Version: X-Freshdesk-Api-Version:
- latest=v2; requested=v2 - latest=v2; requested=v2
X-Rack-Cache: X-Rack-Cache:
@ -51,20 +51,20 @@ http_interactions:
X-Ratelimit-Total: X-Ratelimit-Total:
- '40' - '40'
X-Ratelimit-Remaining: X-Ratelimit-Remaining:
- '37' - '39'
X-Ratelimit-Used-Currentrequest: X-Ratelimit-Used-Currentrequest:
- '1' - '1'
X-Envoy-Upstream-Service-Time: X-Envoy-Upstream-Service-Time:
- '36' - '48'
X-Trace-Id: X-Trace-Id:
- 00-1369aa8348250d3161f7be598ec434f4-2966dbe53b8eae9f-00 - 00-42b68f35b1e7b55b914e542cd24f1194-25d22a931984720d-00
Server: Server:
- fwe - fwe
body: body:
encoding: UTF-8 encoding: UTF-8
string: '{"code":"invalid_credentials","message":"You have to be logged in to string: '{"code":"invalid_credentials","message":"You have to be logged in to
perform this action."}' perform this action."}'
recorded_at: Thu, 08 Jul 2021 14:44:59 GMT recorded_at: Tue, 04 Jan 2022 12:43:13 GMT
- request: - request:
method: get method: get
uri: https://<IMPORT_FRESHDESK_ENDPOINT_SUBDOMAIN>.freshdesk.com/api/v2/agents/me uri: https://<IMPORT_FRESHDESK_ENDPOINT_SUBDOMAIN>.freshdesk.com/api/v2/agents/me
@ -90,7 +90,7 @@ http_interactions:
message: OK message: OK
headers: headers:
Date: Date:
- Thu, 08 Jul 2021 14:45:01 GMT - Tue, 04 Jan 2022 12:43:15 GMT
Content-Type: Content-Type:
- application/json; charset=utf-8 - application/json; charset=utf-8
Transfer-Encoding: Transfer-Encoding:
@ -102,7 +102,7 @@ http_interactions:
Pragma: Pragma:
- no-cache - no-cache
X-Request-Id: X-Request-Id:
- d5ab60cd-84d3-4816-8a52-01410cb3c82f - 993f3356-2352-4fb3-9788-25732c019fe9
X-Freshdesk-Api-Version: X-Freshdesk-Api-Version:
- latest=v2; requested=v2 - latest=v2; requested=v2
X-Rack-Cache: X-Rack-Cache:
@ -118,7 +118,7 @@ http_interactions:
Expires: Expires:
- Wed, 13 Oct 2010 00:00:00 UTC - Wed, 13 Oct 2010 00:00:00 UTC
Set-Cookie: Set-Cookie:
- _helpkit_session=BAh7B0kiD3Nlc3Npb25faWQGOgZFVEkiJTQ0MjMyNGNkZWQ3YjhjZDE5ZTU2YWI5ZWFiZmYwYWRmBjsAVEkiEF9jc3JmX3Rva2VuBjsARkkiMVFnWXQveElsdWNnY2RaR3NiOXAwRWVjbU1EZk9ISWFPYlJpYXNCaEgyQUk9BjsARg%3D%3D--7c926b47ede8867f6c888c5df8a516fea8b1be9a; - _helpkit_session=BAh7B0kiD3Nlc3Npb25faWQGOgZFVEkiJTUyNmE2MTg5OGRhNjY4NzUwMGU5Mjg1MzY4YzQyMzJkBjsAVEkiEF9jc3JmX3Rva2VuBjsARkkiMU9RWkc5bjlBQlh3cmc2V1MvSll6bnRvREFncDVuaWxGdTVzVnBDaUlvdXc9BjsARg%3D%3D--af05d1409834c6632dd49fc0b6f3a5a704655a1f;
path=/; HttpOnly; secure path=/; HttpOnly; secure
- _x_w=5_2; path=/; HttpOnly; secure - _x_w=5_2; path=/; HttpOnly; secure
X-Fw-Ratelimiting-Managed: X-Fw-Ratelimiting-Managed:
@ -126,18 +126,92 @@ http_interactions:
X-Ratelimit-Total: X-Ratelimit-Total:
- '100' - '100'
X-Ratelimit-Remaining: X-Ratelimit-Remaining:
- '92' - '98'
X-Ratelimit-Used-Currentrequest: X-Ratelimit-Used-Currentrequest:
- '1' - '1'
X-Envoy-Upstream-Service-Time: X-Envoy-Upstream-Service-Time:
- '51' - '78'
X-Trace-Id: X-Trace-Id:
- 00-1907904008abae8ffb674d4d6e17d131-f421d789c393542e-00 - 00-76b5ddcacdcb6167517e3ce8ab8730f1-e607ea520c3e4b2f-00
Server: Server:
- fwe - fwe
body: body:
encoding: ASCII-8BIT encoding: ASCII-8BIT
string: '{"available":false,"occasional":false,"id":80014400475,"ticket_scope":1,"signature":null,"group_ids":[],"role_ids":[80000198826],"skill_ids":[],"available_since":null,"contact":{"active":true,"email":"info@<IMPORT_FRESHDESK_ENDPOINT_SUBDOMAIN>.org","job_title":null,"language":"en","mobile":null,"name":"Thorsten string: '{"available":false,"occasional":false,"id":80014400475,"ticket_scope":1,"signature":null,"group_ids":[],"role_ids":[80000198826],"skill_ids":[],"available_since":null,"contact":{"active":true,"email":"info@<IMPORT_FRESHDESK_ENDPOINT_SUBDOMAIN>.org","job_title":null,"language":"en","mobile":null,"name":"Thorsten
Eckel","phone":null,"time_zone":"Eastern Time (US & Canada)","created_at":"2021-04-09T13:23:58Z","updated_at":"2021-04-09T13:31:00Z","last_login_at":"2021-06-07T05:38:22Z"},"created_at":"2021-04-09T13:23:58Z","updated_at":"2021-07-08T07:08:47Z","type":"support_agent"}' Eckel","phone":null,"time_zone":"Eastern Time (US & Canada)","created_at":"2021-04-09T13:23:58Z","updated_at":"2021-04-09T13:31:00Z","last_login_at":"2021-10-07T17:33:11Z"},"created_at":"2021-04-09T13:23:58Z","updated_at":"2022-01-03T18:35:31Z","type":"support_agent"}'
recorded_at: Thu, 08 Jul 2021 14:45:01 GMT recorded_at: Tue, 04 Jan 2022 12:43:15 GMT
- request:
method: get
uri: https://<IMPORT_FRESHDESK_ENDPOINT_SUBDOMAIN>.freshdesk.com/api/v2/agents
body:
encoding: US-ASCII
string: ''
headers:
Content-Type:
- application/json
Accept-Encoding:
- gzip;q=1.0,deflate;q=0.6,identity;q=0.3
Accept:
- "*/*"
User-Agent:
- Ruby
Host:
- "<IMPORT_FRESHDESK_ENDPOINT_SUBDOMAIN>.freshdesk.com"
Authorization:
- Basic <IMPORT_FRESHDESK_ENDPOINT_BASIC_AUTH>
response:
status:
code: 200
message: OK
headers:
Date:
- Tue, 04 Jan 2022 12:43:15 GMT
Content-Type:
- application/json; charset=utf-8
Transfer-Encoding:
- chunked
Connection:
- keep-alive
Status:
- 200 OK
Pragma:
- no-cache
X-Request-Id:
- 5826ff4b-05d3-91c4-b4ab-1d6bf8508335
X-Freshdesk-Api-Version:
- latest=v2; requested=v2
X-Rack-Cache:
- miss
Cache-Control:
- must-revalidate, no-cache, no-store, private, max-age=0
X-Xss-Protection:
- 1; mode=block
X-Ua-Compatible:
- IE=Edge,chrome=1
X-Content-Type-Options:
- nosniff
Expires:
- Wed, 13 Oct 2010 00:00:00 UTC
Set-Cookie:
- _x_w=5_2; path=/; HttpOnly; secure
X-Fw-Ratelimiting-Managed:
- 'true'
X-Ratelimit-Total:
- '100'
X-Ratelimit-Remaining:
- '97'
X-Ratelimit-Used-Currentrequest:
- '1'
X-Envoy-Upstream-Service-Time:
- '63'
X-Trace-Id:
- 00-b8ca4c0600032eb7fcb920b2abd0013d-ab8383a7478ac77f-01
Server:
- fwe
body:
encoding: ASCII-8BIT
string: '[{"available":false,"occasional":true,"id":80014400480,"ticket_scope":1,"created_at":"2021-04-09T13:24:01Z","updated_at":"2021-04-09T13:24:01Z","last_active_at":null,"available_since":null,"type":"support_agent","contact":{"active":false,"email":"custserv@freshdesk.com","job_title":null,"language":"en","last_login_at":null,"mobile":null,"name":"Customer
Service","phone":null,"time_zone":"Eastern Time (US & Canada)","created_at":"2021-04-09T13:24:01Z","updated_at":"2021-04-09T13:24:01Z"},"signature":null},{"available":false,"occasional":false,"id":80014400475,"ticket_scope":1,"created_at":"2021-04-09T13:23:58Z","updated_at":"2022-01-03T18:35:31Z","last_active_at":"2022-01-03T18:35:31Z","available_since":null,"type":"support_agent","contact":{"active":true,"email":"info@<IMPORT_FRESHDESK_ENDPOINT_SUBDOMAIN>.org","job_title":null,"language":"en","last_login_at":"2021-10-07T17:33:11Z","mobile":null,"name":"Thorsten
Eckel","phone":null,"time_zone":"Eastern Time (US & Canada)","created_at":"2021-04-09T13:23:58Z","updated_at":"2021-04-09T13:31:00Z"},"signature":null}]'
recorded_at: Tue, 04 Jan 2022 12:43:15 GMT
recorded_with: VCR 6.0.0 recorded_with: VCR 6.0.0

160
test/data/vcr_cassettes/system/import/freshdesk/import_freshdesk_fields_validation_valid_credentials.yml
View file

@ -21,7 +21,7 @@ http_interactions:
message: Unauthorized message: Unauthorized
headers: headers:
Date: Date:
- Thu, 08 Jul 2021 14:44:55 GMT - Tue, 04 Jan 2022 12:44:10 GMT
Content-Type: Content-Type:
- application/json; charset=utf-8 - application/json; charset=utf-8
Transfer-Encoding: Transfer-Encoding:
@ -31,7 +31,7 @@ http_interactions:
Status: Status:
- 401 Unauthorized - 401 Unauthorized
X-Request-Id: X-Request-Id:
- 7902d2cc-0bee-4f7c-9422-0a803602306b - df91e7c3-2063-4793-a226-6059dd715c90
X-Freshdesk-Api-Version: X-Freshdesk-Api-Version:
- latest=v2; requested=v2 - latest=v2; requested=v2
X-Rack-Cache: X-Rack-Cache:
@ -51,20 +51,20 @@ http_interactions:
X-Ratelimit-Total: X-Ratelimit-Total:
- '40' - '40'
X-Ratelimit-Remaining: X-Ratelimit-Remaining:
- '38' - '37'
X-Ratelimit-Used-Currentrequest: X-Ratelimit-Used-Currentrequest:
- '1' - '1'
X-Envoy-Upstream-Service-Time: X-Envoy-Upstream-Service-Time:
- '44' - '47'
X-Trace-Id: X-Trace-Id:
- 00-bf646768b4fb3bbf4733ab1d89f9cc65-d5c0ee890610da12-00 - 00-efa020d9face7343512e02716bda4cb9-c249a978507c79a2-00
Server: Server:
- fwe - fwe
body: body:
encoding: UTF-8 encoding: UTF-8
string: '{"code":"invalid_credentials","message":"You have to be logged in to string: '{"code":"invalid_credentials","message":"You have to be logged in to
perform this action."}' perform this action."}'
recorded_at: Thu, 08 Jul 2021 14:44:55 GMT recorded_at: Tue, 04 Jan 2022 12:44:10 GMT
- request: - request:
method: get method: get
uri: https://<IMPORT_FRESHDESK_ENDPOINT_SUBDOMAIN>.freshdesk.com/api/v2/agents/me uri: https://<IMPORT_FRESHDESK_ENDPOINT_SUBDOMAIN>.freshdesk.com/api/v2/agents/me
@ -90,7 +90,7 @@ http_interactions:
message: Unauthorized message: Unauthorized
headers: headers:
Date: Date:
- Thu, 08 Jul 2021 14:44:57 GMT - Tue, 04 Jan 2022 12:44:11 GMT
Content-Type: Content-Type:
- application/json; charset=utf-8 - application/json; charset=utf-8
Transfer-Encoding: Transfer-Encoding:
@ -100,7 +100,7 @@ http_interactions:
Status: Status:
- 401 Unauthorized - 401 Unauthorized
X-Request-Id: X-Request-Id:
- 8007c6d5-96f0-9608-9571-59cad9b5d205 - a0b5cf13-ca57-4d83-83e1-0549d05bb89e
X-Freshdesk-Api-Version: X-Freshdesk-Api-Version:
- latest=v2; requested=v2 - latest=v2; requested=v2
X-Rack-Cache: X-Rack-Cache:
@ -120,87 +120,87 @@ http_interactions:
X-Ratelimit-Total: X-Ratelimit-Total:
- '100' - '100'
X-Ratelimit-Remaining: X-Ratelimit-Remaining:
- '95' - '92'
X-Ratelimit-Used-Currentrequest:
- '1'
X-Envoy-Upstream-Service-Time:
- '40'
X-Trace-Id:
- 00-5093a663f6de7078b6f259501bcbad5c-16038b8e950af115-00
Server:
- fwe
body:
encoding: UTF-8
string: '{"code":"invalid_credentials","message":"You have to be logged in to
perform this action."}'
recorded_at: Tue, 04 Jan 2022 12:44:11 GMT
- request:
method: get
uri: https://<IMPORT_FRESHDESK_ENDPOINT_SUBDOMAIN>.freshdesk.com/api/v2/agents/me
body:
encoding: US-ASCII
string: ''
headers:
Content-Type:
- application/json
Accept-Encoding:
- gzip;q=1.0,deflate;q=0.6,identity;q=0.3
Accept:
- "*/*"
User-Agent:
- Ruby
Host:
- "<IMPORT_FRESHDESK_ENDPOINT_SUBDOMAIN>.freshdesk.com"
Authorization:
- Basic MW52NGwxZFQwSzNOOlg=
response:
status:
code: 401
message: Unauthorized
headers:
Date:
- Tue, 04 Jan 2022 12:44:12 GMT
Content-Type:
- application/json; charset=utf-8
Transfer-Encoding:
- chunked
Connection:
- keep-alive
Status:
- 401 Unauthorized
X-Request-Id:
- 9d6cf8b0-d3f9-4156-aeb3-09083bf2a737
X-Freshdesk-Api-Version:
- latest=v2; requested=v2
X-Rack-Cache:
- miss
Cache-Control:
- no-cache, private
X-Xss-Protection:
- 1; mode=block
X-Ua-Compatible:
- IE=Edge,chrome=1
X-Content-Type-Options:
- nosniff
Set-Cookie:
- _x_w=5_2; path=/; HttpOnly; secure
X-Fw-Ratelimiting-Managed:
- 'true'
X-Ratelimit-Total:
- '100'
X-Ratelimit-Remaining:
- '91'
X-Ratelimit-Used-Currentrequest: X-Ratelimit-Used-Currentrequest:
- '1' - '1'
X-Envoy-Upstream-Service-Time: X-Envoy-Upstream-Service-Time:
- '36' - '36'
X-Trace-Id: X-Trace-Id:
- 00-3740e89fc64ccd0a3b92ed13203aeaf7-e34c3c1b71452bba-01 - 00-ec39a5c61d07b7fdbd8100bd353311fd-66ac1c542a6efa68-00
Server: Server:
- fwe - fwe
body: body:
encoding: UTF-8 encoding: UTF-8
string: '{"code":"invalid_credentials","message":"You have to be logged in to string: '{"code":"invalid_credentials","message":"You have to be logged in to
perform this action."}' perform this action."}'
recorded_at: Thu, 08 Jul 2021 14:44:57 GMT recorded_at: Tue, 04 Jan 2022 12:44:11 GMT
- request:
method: get
uri: https://<IMPORT_FRESHDESK_ENDPOINT_SUBDOMAIN>.freshdesk.com/api/v2/agents/me
body:
encoding: US-ASCII
string: ''
headers:
Content-Type:
- application/json
Accept-Encoding:
- gzip;q=1.0,deflate;q=0.6,identity;q=0.3
Accept:
- "*/*"
User-Agent:
- Ruby
Host:
- "<IMPORT_FRESHDESK_ENDPOINT_SUBDOMAIN>.freshdesk.com"
Authorization:
- Basic MW52NGwxZFQwSzNOOlg=
response:
status:
code: 401
message: Unauthorized
headers:
Date:
- Thu, 08 Jul 2021 14:44:57 GMT
Content-Type:
- application/json; charset=utf-8
Transfer-Encoding:
- chunked
Connection:
- keep-alive
Status:
- 401 Unauthorized
X-Request-Id:
- 0b8d8dee-e471-40db-ae98-962331e21405
X-Freshdesk-Api-Version:
- latest=v2; requested=v2
X-Rack-Cache:
- miss
Cache-Control:
- no-cache, private
X-Xss-Protection:
- 1; mode=block
X-Ua-Compatible:
- IE=Edge,chrome=1
X-Content-Type-Options:
- nosniff
Set-Cookie:
- _x_w=5_2; path=/; HttpOnly; secure
X-Fw-Ratelimiting-Managed:
- 'true'
X-Ratelimit-Total:
- '100'
X-Ratelimit-Remaining:
- '94'
X-Ratelimit-Used-Currentrequest:
- '1'
X-Envoy-Upstream-Service-Time:
- '78'
X-Trace-Id:
- 00-02cfc4ead37ab53768d74f2055525b82-acaa880886cf4572-00
Server:
- fwe
body:
encoding: UTF-8
string: '{"code":"invalid_credentials","message":"You have to be logged in to
perform this action."}'
recorded_at: Thu, 08 Jul 2021 14:44:57 GMT
recorded_with: VCR 6.0.0 recorded_with: VCR 6.0.0

10
test/data/vcr_cassettes/system/import/freshdesk/import_freshdesk_fields_validation_valid_hostname.yml
View file

@ -21,7 +21,7 @@ http_interactions:
message: Not Found message: Not Found
headers: headers:
Date: Date:
- Thu, 08 Jul 2021 14:44:49 GMT - Tue, 04 Jan 2022 12:44:04 GMT
Content-Type: Content-Type:
- application/json; charset=utf-8 - application/json; charset=utf-8
Transfer-Encoding: Transfer-Encoding:
@ -31,7 +31,7 @@ http_interactions:
Status: Status:
- 404 Not Found - 404 Not Found
X-Request-Id: X-Request-Id:
- 0331764a-f490-4d1c-a2ca-474b7c7d3b25 - ad01f052-b3de-4a2b-bd6b-174d9b696f57
X-Rack-Cache: X-Rack-Cache:
- miss - miss
Cache-Control: Cache-Control:
@ -45,13 +45,13 @@ http_interactions:
X-Fw-Ratelimiting-Managed: X-Fw-Ratelimiting-Managed:
- 'false' - 'false'
X-Envoy-Upstream-Service-Time: X-Envoy-Upstream-Service-Time:
- '31' - '32'
X-Trace-Id: X-Trace-Id:
- 00-03bc675e6fd9c1676c45ca67aef06828-1fe725684acee4f8-00 - 00-09c3d5f076833268b0f24307042fd611-435154e41b725092-00
Server: Server:
- fwe - fwe
body: body:
encoding: ASCII-8BIT encoding: ASCII-8BIT
string: " " string: " "
recorded_at: Thu, 08 Jul 2021 14:44:50 GMT recorded_at: Tue, 04 Jan 2022 12:44:04 GMT
recorded_with: VCR 6.0.0 recorded_with: VCR 6.0.0

102
test/data/vcr_cassettes/system/import/freshdesk/import_progress_setup.yml
View file

@ -21,7 +21,7 @@ http_interactions:
message: Unauthorized message: Unauthorized
headers: headers:
Date: Date:
- Thu, 08 Jul 2021 14:45:03 GMT - Tue, 04 Jan 2022 12:44:17 GMT
Content-Type: Content-Type:
- application/json; charset=utf-8 - application/json; charset=utf-8
Transfer-Encoding: Transfer-Encoding:
@ -31,7 +31,7 @@ http_interactions:
Status: Status:
- 401 Unauthorized - 401 Unauthorized
X-Request-Id: X-Request-Id:
- 16535d28-0fa9-4bbd-81a5-7734a134dbe6 - cd0481fb-175a-4720-a94b-eefe4f1bb918
X-Freshdesk-Api-Version: X-Freshdesk-Api-Version:
- latest=v2; requested=v2 - latest=v2; requested=v2
X-Rack-Cache: X-Rack-Cache:
@ -51,20 +51,20 @@ http_interactions:
X-Ratelimit-Total: X-Ratelimit-Total:
- '40' - '40'
X-Ratelimit-Remaining: X-Ratelimit-Remaining:
- '36' - '39'
X-Ratelimit-Used-Currentrequest: X-Ratelimit-Used-Currentrequest:
- '1' - '1'
X-Envoy-Upstream-Service-Time: X-Envoy-Upstream-Service-Time:
- '226' - '38'
X-Trace-Id: X-Trace-Id:
- 00-cfd704f35e647fd26907025f0d0227db-0078eeaf66759491-00 - 00-149154c0cbc8583fee25c248dbcd2f43-be1120345e719f2d-00
Server: Server:
- fwe - fwe
body: body:
encoding: UTF-8 encoding: UTF-8
string: '{"code":"invalid_credentials","message":"You have to be logged in to string: '{"code":"invalid_credentials","message":"You have to be logged in to
perform this action."}' perform this action."}'
recorded_at: Thu, 08 Jul 2021 14:45:03 GMT recorded_at: Tue, 04 Jan 2022 12:44:17 GMT
- request: - request:
method: get method: get
uri: https://<IMPORT_FRESHDESK_ENDPOINT_SUBDOMAIN>.freshdesk.com/api/v2/agents/me uri: https://<IMPORT_FRESHDESK_ENDPOINT_SUBDOMAIN>.freshdesk.com/api/v2/agents/me
@ -90,7 +90,7 @@ http_interactions:
message: OK message: OK
headers: headers:
Date: Date:
- Thu, 08 Jul 2021 14:45:04 GMT - Tue, 04 Jan 2022 12:44:18 GMT
Content-Type: Content-Type:
- application/json; charset=utf-8 - application/json; charset=utf-8
Transfer-Encoding: Transfer-Encoding:
@ -102,7 +102,7 @@ http_interactions:
Pragma: Pragma:
- no-cache - no-cache
X-Request-Id: X-Request-Id:
- 3613fc6e-8364-44f1-b5ae-e4b92c4f17b6 - e892def9-1834-47c8-aaf9-606eff0ba571
X-Freshdesk-Api-Version: X-Freshdesk-Api-Version:
- latest=v2; requested=v2 - latest=v2; requested=v2
X-Rack-Cache: X-Rack-Cache:
@ -118,7 +118,7 @@ http_interactions:
Expires: Expires:
- Wed, 13 Oct 2010 00:00:00 UTC - Wed, 13 Oct 2010 00:00:00 UTC
Set-Cookie: Set-Cookie:
- _helpkit_session=BAh7B0kiD3Nlc3Npb25faWQGOgZFVEkiJTNmMDYxMzM4YmI1MGE3NjdhMWM5YjMxODJjMDJiYjQ1BjsAVEkiEF9jc3JmX3Rva2VuBjsARkkiMU9rVTAybEdLVmVCc2ZXaGpERThtNHYyeERURHVrRllZYnRJT3ZkQnN4MHc9BjsARg%3D%3D--362eaa4142cd23acdd978a5d43af16884701199e; - _helpkit_session=BAh7B0kiD3Nlc3Npb25faWQGOgZFVEkiJWZhMDViYWNmYmExMzMzMGYxMzU4NjVkYzg0YzA5MTUyBjsAVEkiEF9jc3JmX3Rva2VuBjsARkkiMUQzTnE0aXNoRk1ZUGYrNVZMSXczM2ZWcmxPTUszQ0RhQVpoSmJWWDJWcEk9BjsARg%3D%3D--4f8eb3b59a5fefdd94b8a93109853862eb53224c;
path=/; HttpOnly; secure path=/; HttpOnly; secure
- _x_w=5_2; path=/; HttpOnly; secure - _x_w=5_2; path=/; HttpOnly; secure
X-Fw-Ratelimiting-Managed: X-Fw-Ratelimiting-Managed:
@ -126,18 +126,92 @@ http_interactions:
X-Ratelimit-Total: X-Ratelimit-Total:
- '100' - '100'
X-Ratelimit-Remaining: X-Ratelimit-Remaining:
- '90' - '98'
X-Ratelimit-Used-Currentrequest: X-Ratelimit-Used-Currentrequest:
- '1' - '1'
X-Envoy-Upstream-Service-Time: X-Envoy-Upstream-Service-Time:
- '71' - '59'
X-Trace-Id: X-Trace-Id:
- 00-0b4df5d88358f783274f4e709f735c1b-f919d65b8eb09b19-00 - 00-85c6b8a2dac9fdeec2a484a02908bd44-002eab3aa99e9f1c-00
Server: Server:
- fwe - fwe
body: body:
encoding: ASCII-8BIT encoding: ASCII-8BIT
string: '{"available":false,"occasional":false,"id":80014400475,"ticket_scope":1,"signature":null,"group_ids":[],"role_ids":[80000198826],"skill_ids":[],"available_since":null,"contact":{"active":true,"email":"info@<IMPORT_FRESHDESK_ENDPOINT_SUBDOMAIN>.org","job_title":null,"language":"en","mobile":null,"name":"Thorsten string: '{"available":false,"occasional":false,"id":80014400475,"ticket_scope":1,"signature":null,"group_ids":[],"role_ids":[80000198826],"skill_ids":[],"available_since":null,"contact":{"active":true,"email":"info@<IMPORT_FRESHDESK_ENDPOINT_SUBDOMAIN>.org","job_title":null,"language":"en","mobile":null,"name":"Thorsten
Eckel","phone":null,"time_zone":"Eastern Time (US & Canada)","created_at":"2021-04-09T13:23:58Z","updated_at":"2021-04-09T13:31:00Z","last_login_at":"2021-06-07T05:38:22Z"},"created_at":"2021-04-09T13:23:58Z","updated_at":"2021-07-08T07:08:47Z","type":"support_agent"}' Eckel","phone":null,"time_zone":"Eastern Time (US & Canada)","created_at":"2021-04-09T13:23:58Z","updated_at":"2021-04-09T13:31:00Z","last_login_at":"2021-10-07T17:33:11Z"},"created_at":"2021-04-09T13:23:58Z","updated_at":"2022-01-03T18:35:31Z","type":"support_agent"}'
recorded_at: Thu, 08 Jul 2021 14:45:04 GMT recorded_at: Tue, 04 Jan 2022 12:44:18 GMT
- request:
method: get
uri: https://<IMPORT_FRESHDESK_ENDPOINT_SUBDOMAIN>.freshdesk.com/api/v2/agents
body:
encoding: US-ASCII
string: ''
headers:
Content-Type:
- application/json
Accept-Encoding:
- gzip;q=1.0,deflate;q=0.6,identity;q=0.3
Accept:
- "*/*"
User-Agent:
- Ruby
Host:
- "<IMPORT_FRESHDESK_ENDPOINT_SUBDOMAIN>.freshdesk.com"
Authorization:
- Basic <IMPORT_FRESHDESK_ENDPOINT_BASIC_AUTH>
response:
status:
code: 200
message: OK
headers:
Date:
- Tue, 04 Jan 2022 12:44:19 GMT
Content-Type:
- application/json; charset=utf-8
Transfer-Encoding:
- chunked
Connection:
- keep-alive
Status:
- 200 OK
Pragma:
- no-cache
X-Request-Id:
- db2c5bf7-1f2d-438e-bb4e-781d230ec791
X-Freshdesk-Api-Version:
- latest=v2; requested=v2
X-Rack-Cache:
- miss
Cache-Control:
- must-revalidate, no-cache, no-store, private, max-age=0
X-Xss-Protection:
- 1; mode=block
X-Ua-Compatible:
- IE=Edge,chrome=1
X-Content-Type-Options:
- nosniff
Expires:
- Wed, 13 Oct 2010 00:00:00 UTC
Set-Cookie:
- _x_w=5_2; path=/; HttpOnly; secure
X-Fw-Ratelimiting-Managed:
- 'true'
X-Ratelimit-Total:
- '100'
X-Ratelimit-Remaining:
- '97'
X-Ratelimit-Used-Currentrequest:
- '1'
X-Envoy-Upstream-Service-Time:
- '57'
X-Trace-Id:
- 00-2cb68ae4553a54506e56d015a155cf40-f61758316b28b76d-00
Server:
- fwe
body:
encoding: ASCII-8BIT
string: '[{"available":false,"occasional":true,"id":80014400480,"ticket_scope":1,"created_at":"2021-04-09T13:24:01Z","updated_at":"2021-04-09T13:24:01Z","last_active_at":null,"available_since":null,"type":"support_agent","contact":{"active":false,"email":"custserv@freshdesk.com","job_title":null,"language":"en","last_login_at":null,"mobile":null,"name":"Customer
Service","phone":null,"time_zone":"Eastern Time (US & Canada)","created_at":"2021-04-09T13:24:01Z","updated_at":"2021-04-09T13:24:01Z"},"signature":null},{"available":false,"occasional":false,"id":80014400475,"ticket_scope":1,"created_at":"2021-04-09T13:23:58Z","updated_at":"2022-01-03T18:35:31Z","last_active_at":"2022-01-03T18:35:31Z","available_since":null,"type":"support_agent","contact":{"active":true,"email":"info@<IMPORT_FRESHDESK_ENDPOINT_SUBDOMAIN>.org","job_title":null,"language":"en","last_login_at":"2021-10-07T17:33:11Z","mobile":null,"name":"Thorsten
Eckel","phone":null,"time_zone":"Eastern Time (US & Canada)","created_at":"2021-04-09T13:23:58Z","updated_at":"2021-04-09T13:31:00Z"},"signature":null}]'
recorded_at: Tue, 04 Jan 2022 12:44:19 GMT
recorded_with: VCR 6.0.0 recorded_with: VCR 6.0.0