diff --git a/app/assets/javascripts/app/controllers/layout_ref.js.coffee b/app/assets/javascripts/app/controllers/layout_ref.js.coffee
index e3f9c6bb0..875932637 100644
--- a/app/assets/javascripts/app/controllers/layout_ref.js.coffee
+++ b/app/assets/javascripts/app/controllers/layout_ref.js.coffee
@@ -19,10 +19,6 @@ class Content extends App.ControllerContent
     super
     @render()
 
-    @textareaHeight =
-      open: 148
-      closed: 20
-
     @dragEventCounter = 0
     @attachments = []
 
@@ -151,6 +147,8 @@ class LayoutRefCommunicationReply extends App.ControllerContent
       open: 148
       closed: 20
 
+    @open_textarea(null, true) if @content
+
     @dragEventCounter = 0
     @attachments = []
 
@@ -171,8 +169,13 @@ class LayoutRefCommunicationReply extends App.ControllerContent
     else
       @remove_textarea_catcher()
 
-  open_textarea: =>
-    if !@textareaCatcher and !@textarea.text() and !@attachments.length
+  open_textarea: (event, withoutAnimation) =>
+    if !@ticketEdit.hasClass('is-open')
+      duration = 300
+      
+      if withoutAnimation
+        duration = 0
+
       @ticketEdit.addClass('is-open')
 
       @textarea.velocity
@@ -180,7 +183,7 @@ class LayoutRefCommunicationReply extends App.ControllerContent
           minHeight: "#{ @textareaHeight.open - 38 }px"
           marginBottom: 38
         options:
-          duration: 300
+          duration: duration
           easing: 'easeOutQuad'
           complete: => @add_textarea_catcher()
 
@@ -203,14 +206,14 @@ class LayoutRefCommunicationReply extends App.ControllerContent
         properties:
           translateX: -@attachmentInputHolder.position().left + "px"
         options:
-          duration: 300
+          duration: duration
           easing: 'easeOutQuad'
 
       @attachmentHint.velocity
         properties:
           opacity: 0
         options:
-          duration: 300
+          duration: duration
 
   add_textarea_catcher: ->
     @textareaCatcher = new App.clickCatcher
diff --git a/app/assets/stylesheets/zzz.css.erb b/app/assets/stylesheets/zzz.css.erb
index 61f69638d..b12ebac80 100644
--- a/app/assets/stylesheets/zzz.css.erb
+++ b/app/assets/stylesheets/zzz.css.erb
@@ -2508,6 +2508,7 @@ footer {
     padding: 5px;
     border-radius: 8px;
     margin: -5px;
+    overflow: hidden;
   }
 
   .is-internal .internal-border {
@@ -2584,7 +2585,8 @@ footer {
       box-shadow: none;
     }
 
-  .ticket-article-item .attachments:not(:empty) {
+  .ticket-article-item .attachments {
+    border-top: 1px solid hsl(0,0%,93%);
     white-space: normal;
     margin: 0 -20px;
     padding: 26px 20px 7px 72px;
@@ -2871,10 +2873,10 @@ footer {
     color: #b3b3b3;
   }
 
-    .attachments:not(:empty) {
+    .ticket-edit .attachments:not(:empty) {
       padding: 9px 5px;
       border-top: 1px solid hsl(0,0%,93%);
-      margin-bottom: 50px;
+      margin: 0 -20px 50px;
     }
 
     .attachment {