diff --git a/app/assets/javascripts/app/controllers/_application_controller_form.js.coffee b/app/assets/javascripts/app/controllers/_application_controller_form.js.coffee
index 6cfa2afdc..d7eef7a74 100644
--- a/app/assets/javascripts/app/controllers/_application_controller_form.js.coffee
+++ b/app/assets/javascripts/app/controllers/_application_controller_form.js.coffee
@@ -418,6 +418,10 @@ class App.ControllerForm extends App.Controller
         )
       @delay( a, 180 )
 
+    # radio
+    else if attribute.tag is 'working_hour'
+      item = $( App.view('generic/working_hour')( attribute: attribute ) )
+
     # ticket attribute selection
     else if attribute.tag is 'ticket_attribute_selection'
 
@@ -494,7 +498,7 @@ class App.ControllerForm extends App.Controller
               } )
               all.unshift( {
                 id: 1
-                name:  '*** nobody ***'
+                name:  '*** not set ***'
               } )
               all.unshift( {
                 id: 'current_user.id'
@@ -594,18 +598,18 @@ class App.ControllerForm extends App.Controller
             selected: false
             disable:  true
           },
-          {
-            value:    'number'
-            name:     'Number'
-            selected: true
-            disable:  false
-          },
-          {
-            value:    'title'
-            name:     'Title'
-            selected: true
-            disable:  false
-          },
+#          {
+#            value:    'number'
+#            name:     'Number'
+#            selected: true
+#            disable:  false
+#          },
+#          {
+#            value:    'title'
+#            name:     'Title'
+#            selected: true
+#            disable:  false
+#          },
           {
             value:    'group_id'
             name:     'Group'
@@ -685,42 +689,42 @@ class App.ControllerForm extends App.Controller
 #            selected: true
 #            disable:  false
 #          },
-          {
-            value:    '-a'
-            name:     '-- ' + App.i18n.translateInline('Article') + ' --'
-            selected: false
-            disable:  true
-          },
-          {
-            value:    'from'
-            name:     'From'
-            selected: true
-            disable:  false
-          },
-          {
-            value:    'to'
-            name:     'To'
-            selected: true
-            disable:  false
-          },
-          {
-            value:    'cc'
-            name:     'Cc'
-            selected: true
-            disable:  false
-          },
-          {
-            value:    'subject'
-            name:     'Subject'
-            selected: true
-            disable:  false
-          },
-          {
-            value:    'body'
-            name:     'Text'
-            selected: true
-            disable:  false
-          },
+#          {
+#            value:    '-a'
+#            name:     '-- ' + App.i18n.translateInline('Article') + ' --'
+#            selected: false
+#            disable:  true
+#          },
+#          {
+#            value:    'from'
+#            name:     'From'
+#            selected: true
+#            disable:  false
+#          },
+#          {
+#            value:    'to'
+#            name:     'To'
+#            selected: true
+#            disable:  false
+#          },
+#          {
+#            value:    'cc'
+#            name:     'Cc'
+#            selected: true
+#            disable:  false
+#          },
+#          {
+#            value:    'subject'
+#            name:     'Subject'
+#            selected: true
+#            disable:  false
+#          },
+#          {
+#            value:    'body'
+#            name:     'Text'
+#            selected: true
+#            disable:  false
+#          },
 #          {
 #            value:    '-c'
 #            name:     '-- ' + App.i18n.translateInline('Customer') + ' --'
diff --git a/app/assets/javascripts/app/controllers/sla.js.coffee b/app/assets/javascripts/app/controllers/sla.js.coffee
new file mode 100644
index 000000000..8336004c5
--- /dev/null
+++ b/app/assets/javascripts/app/controllers/sla.js.coffee
@@ -0,0 +1,31 @@
+$ = jQuery.sub()
+
+class Index extends App.Controller
+  constructor: ->
+    super
+    
+    # check authentication
+    return if !@authenticate()
+    
+    new App.ControllerGenericIndex(
+      el: @el,
+      id: @id,
+      genericObject: 'Sla',
+      pageData: {
+        title: 'SLA',
+        home: 'slas',
+        object: 'SLA',
+        objects: 'SLAs',
+        navupdate: '#slas',
+        notes: [
+#          'SLA are ...'
+        ],
+        buttons: [
+          { name: 'New SLA', 'data-type': 'new', class: 'primary' },
+        ],
+      },
+    )
+
+App.Config.set( 'slas', Index, 'Routes' )
+App.Config.set( 'Sla', { prio: 2900, parent: '#admin', name: 'SLAs', target: '#slas', role: ['Admin'] }, 'NavBar' )
+
diff --git a/app/assets/javascripts/app/models/sla.js.coffee b/app/assets/javascripts/app/models/sla.js.coffee
new file mode 100644
index 000000000..9e0e5c4eb
--- /dev/null
+++ b/app/assets/javascripts/app/models/sla.js.coffee
@@ -0,0 +1,33 @@
+class App.Sla extends Spine.Model
+  @configure 'Sla', 'name', 'condition', 'data', 'active'
+  @extend Spine.Model.Ajax
+  @url: 'api/slas'
+  @configure_attributes = [
+    { name: 'name',                display: 'Name',                tag: 'input',    type: 'text', limit: 100, null: false, 'class': 'span4' },
+    { name: 'first_response_time', display: 'First Resposne Time', tag: 'input',    type: 'text', limit: 100, null: true, 'class': 'span4' },
+    { name: 'update_time',         display: 'Update Time',         tag: 'input',    type: 'text', limit: 100, null: true, 'class': 'span4' },
+    { name: 'solution_time',       display: 'Solution Time',       tag: 'input',    type: 'text', limit: 100, null: true, 'class': 'span4' },
+    { name: 'condition',  display: 'Conditions where SLA is used', tag: 'ticket_attribute_selection', null: true, class: 'span4' },
+    { 
+      name:    'working_hour'
+      display: 'Working Hours'
+      tag:     'working_hour'
+      default: ''
+      null:    true
+      nulloption: true
+      translate:  true
+      options:
+        customer:               'Customer'
+        ticket_state:           'State'
+        ticket_priority:        'Priority'
+        group:                  'Group'
+        owner:                  'Owner'
+      class:   'span4'
+    },
+    { name: 'updated_at',          display: 'Updated',             type: 'time', readonly: 1 },
+    { name: 'active',              display: 'Active',              tag: 'boolean',  note: 'boolean', 'default': true, 'null': false, 'class': 'span4' },
+  ]
+  @configure_delete = true
+  @configure_overview = [
+    'name',
+  ]
\ No newline at end of file
diff --git a/app/assets/javascripts/app/views/generic/working_hour.jst.eco b/app/assets/javascripts/app/views/generic/working_hour.jst.eco
new file mode 100644
index 000000000..003e36c2c
--- /dev/null
+++ b/app/assets/javascripts/app/views/generic/working_hour.jst.eco
@@ -0,0 +1,19 @@
+<table>
+  <thead>
+    <tr>
+<% for hour in [ 0 .. 23 ]: %>
+	  <th><%- hour %></th>
+<% end %>
+    </tr>
+  </thead>
+  <tbody>
+<% for day in ['Mon', '', 'Wed', '', 'Fri', 'Sat', 'Sun']: %>
+    <tr>
+      <td><%- @T(day) %></td>
+<% for hour in [ 0 .. 23 ]: %>
+      <td><input type="checkbox" value="1" name="<%- day %>-<%- hour %>"></td>
+<% end %>
+    </tr>
+<% end %>
+  </tbody>
+</table>
\ No newline at end of file
diff --git a/app/models/sla.rb b/app/models/sla.rb
new file mode 100644
index 000000000..7968da3a1
--- /dev/null
+++ b/app/models/sla.rb
@@ -0,0 +1,5 @@
+class Sla < ApplicationModel
+  store     :condition
+  store     :data
+  validates :name, :presence => true
+end
\ No newline at end of file
diff --git a/config/routes/sla.rb b/config/routes/sla.rb
new file mode 100644
index 000000000..43c88bf04
--- /dev/null
+++ b/config/routes/sla.rb
@@ -0,0 +1,13 @@
+module ExtraRoutes
+  def add(map)
+
+    # slas
+    map.match '/api/slas',                       :to => 'slas#index',   :via => :get
+    map.match '/api/slas/:id',                   :to => 'slas#show',    :via => :get
+    map.match '/api/slas',                       :to => 'slas#create',  :via => :post
+    map.match '/api/slas/:id',                   :to => 'slas#update',  :via => :put
+    map.match '/api/slas/:id',                   :to => 'slas#destroy', :via => :delete
+
+  end
+  module_function :add
+end
\ No newline at end of file
diff --git a/db/migrate/20130201071513_create_sla.rb b/db/migrate/20130201071513_create_sla.rb
new file mode 100644
index 000000000..5dc95e6c4
--- /dev/null
+++ b/db/migrate/20130201071513_create_sla.rb
@@ -0,0 +1,17 @@
+class CreateSla < ActiveRecord::Migration
+  def up
+    create_table :slas do |t|
+      t.column :name,           :string, :limit => 150,   :null => true
+      t.column :condition,      :string, :limit => 5000,  :null => true
+      t.column :data,           :string, :limit => 5000,  :null => true
+      t.column :active,         :boolean,                 :null => false, :default => true
+      t.column :updated_by_id,  :integer,                 :null => false
+      t.column :created_by_id,  :integer,                 :null => false
+      t.timestamps
+    end
+    add_index :slas, [:name], :unique => true
+  end
+
+  def down
+  end
+end