diff --git a/app/assets/javascripts/app/controllers/_click_catcher.js.coffee b/app/assets/javascripts/app/controllers/_click_catcher.js.coffee
index 702a9b5d9..a8c9f80aa 100644
--- a/app/assets/javascripts/app/controllers/_click_catcher.js.coffee
+++ b/app/assets/javascripts/app/controllers/_click_catcher.js.coffee
@@ -1,4 +1,4 @@
-class App.clickCatcher extends Spine.Controller
+class App.ClickCatcher extends Spine.Controller
   # clickCatcher has no template because it's a plain <div>
   className: 'clickCatcher'
 
diff --git a/app/assets/javascripts/app/controllers/layout_ref.js.coffee b/app/assets/javascripts/app/controllers/layout_ref.js.coffee
index 312a974f3..550517ef7 100644
--- a/app/assets/javascripts/app/controllers/layout_ref.js.coffee
+++ b/app/assets/javascripts/app/controllers/layout_ref.js.coffee
@@ -267,7 +267,7 @@ class LayoutRefCommunicationReply extends App.ControllerContent
           duration: duration
 
   add_textarea_catcher: ->
-    @textareaCatcher = new App.clickCatcher
+    @textareaCatcher = new App.ClickCatcher
       holder: @articleNewEdit.offsetParent()
       callback: @close_textarea
       zIndexScale: 4
@@ -353,7 +353,7 @@ class LayoutRefCommunicationReply extends App.ControllerContent
     # console.log "working of", file, "from", @uploadQueue
     @fakeUpload file.name, file.size, @workOfUploadQueue
 
-  humanFileSize: (size) =>
+  humanFileSize: (size) ->
     i = Math.floor( Math.log(size) / Math.log(1024) )
     return ( size / Math.pow(1024, i) ).toFixed(2) * 1 + ' ' + ['B', 'kB', 'MB', 'GB', 'TB'][i]
 
@@ -431,10 +431,10 @@ class ModalForm extends App.ControllerModal
 
     @show()
 
-  onHide: =>
+  onHide: ->
     window.history.back()
 
-  onSubmit: (e) =>
+  onSubmit: (e) ->
     e.preventDefault()
     params = App.ControllerForm.params( $(e.target).closest('form') )
     console.log('params', params)
@@ -452,7 +452,7 @@ class ModalText extends App.ControllerModal
   render: ->
     @show( App.view('layout_ref/content')() )
 
-  onHide: =>
+  onHide: ->
     window.history.back()
 
 App.Config.set( 'layout_ref/modal_text', ModalText, 'Routes' )
@@ -755,7 +755,7 @@ class LocalModalRef extends App.ControllerContent
 
 App.Config.set( 'layout_ref/local_modal', LocalModalRef, 'Routes' )
 
-class loadingPlaceholderRef extends App.ControllerContent
+class LoadingPlaceholderRef extends App.ControllerContent
 
   constructor: ->
     super
@@ -764,9 +764,9 @@ class loadingPlaceholderRef extends App.ControllerContent
   render: ->
     @html App.view('layout_ref/loading_placeholder')()
 
-App.Config.set( 'layout_ref/loading_placeholder', loadingPlaceholderRef, 'Routes' )
+App.Config.set( 'layout_ref/loading_placeholder', LoadingPlaceholderRef, 'Routes' )
 
-class insufficientRightsRef extends App.ControllerContent
+class InsufficientRightsRef extends App.ControllerContent
 
   constructor: ->
     super
@@ -775,10 +775,10 @@ class insufficientRightsRef extends App.ControllerContent
   render: ->
     @html App.view('layout_ref/insufficient_rights')()
 
-App.Config.set( 'layout_ref/insufficient_rights', insufficientRightsRef, 'Routes' )
+App.Config.set( 'layout_ref/insufficient_rights', InsufficientRightsRef, 'Routes' )
 
 
-class errorRef extends App.ControllerContent
+class ErrorRef extends App.ControllerContent
 
   constructor: ->
     super
@@ -787,10 +787,10 @@ class errorRef extends App.ControllerContent
   render: ->
     @html App.view('layout_ref/error')()
 
-App.Config.set( 'layout_ref/error', errorRef, 'Routes' )
+App.Config.set( 'layout_ref/error', ErrorRef, 'Routes' )
 
 
-class highlightRef extends App.ControllerContent
+class HighlightRef extends App.ControllerContent
   elements:
     '.article-text': 'articles'
     '.js-highlight-icon': 'highlightIcon'
@@ -939,10 +939,10 @@ class highlightRef extends App.ControllerContent
     @storeHighlights()
 
 
-App.Config.set( 'layout_ref/highlight', highlightRef, 'Routes' )
+App.Config.set( 'layout_ref/highlight', HighlightRef, 'Routes' )
 
 
-class cluesRef extends App.ControllerContent
+class CluesRef extends App.ControllerContent
 
   clues: [
     {
@@ -1257,10 +1257,10 @@ class cluesRef extends App.ControllerContent
         when 'click' then target.trigger('click')
         when 'hover' then target.toggleClass('is-hovered')
 
-App.Config.set( 'layout_ref/clues', cluesRef, 'Routes' )
+App.Config.set( 'layout_ref/clues', CluesRef, 'Routes' )
 
 
-class adminPlaceholderRef extends App.ControllerContent
+class AdminPlaceholderRef extends App.ControllerContent
 
   constructor: ->
     super
@@ -1269,9 +1269,9 @@ class adminPlaceholderRef extends App.ControllerContent
   render: ->
     @html App.view('layout_ref/admin_placeholder')()
 
-App.Config.set( 'layout_ref/admin_placeholder', adminPlaceholderRef, 'Routes' )
+App.Config.set( 'layout_ref/admin_placeholder', AdminPlaceholderRef, 'Routes' )
 
-class userListRef extends App.ControllerContent
+class UserListRef extends App.ControllerContent
 
   constructor: ->
     super
@@ -1280,10 +1280,10 @@ class userListRef extends App.ControllerContent
   render: ->
     @html App.view('layout_ref/user_list')()
 
-App.Config.set( 'layout_ref/user_list', userListRef, 'Routes' )
+App.Config.set( 'layout_ref/user_list', UserListRef, 'Routes' )
 
 
-class slaRef extends App.ControllerContent
+class SlaRef extends App.ControllerContent
 
   events:
     'click .js-activateColumn': 'activateColumn'
@@ -1303,7 +1303,7 @@ class slaRef extends App.ControllerContent
   selectTimezone: (e) =>
     @$('.js-timezone').text e.currentTarget.value
 
-  toggle: (e) =>
+  toggle: (e) ->
     entry = $(e.currentTarget).closest('.action')
     isInactive = entry.hasClass('is-inactive')
     entry.toggleClass('is-inactive')
@@ -1335,10 +1335,10 @@ class slaRef extends App.ControllerContent
         @$('.js-time').timepicker
           showMeridian: true # meridian = am/pm
 
-App.Config.set( 'layout_ref/sla', slaRef, 'Routes' )
+App.Config.set( 'layout_ref/sla', SlaRef, 'Routes' )
 
 
-class schedulersRef extends App.ControllerContent
+class SchedulersRef extends App.ControllerContent
   events:
     'click .select-value': 'select'
     'click [data-type=new]': 'createNew'
@@ -1351,7 +1351,7 @@ class schedulersRef extends App.ControllerContent
   render: ->
     @html App.view('layout_ref/schedulers')()
 
-  toggle: (e) =>
+  toggle: (e) ->
     entry = $(e.currentTarget).closest('.action')
     isInactive = entry.hasClass('is-inactive')
     entry.toggleClass('is-inactive')
@@ -1415,7 +1415,7 @@ class schedulersRef extends App.ControllerContent
       else
         return "#{ items.slice(0, -1).join(', ') } and #{ items[items.length-1] }"
 
-App.Config.set( 'layout_ref/schedulers', schedulersRef, 'Routes' )
+App.Config.set( 'layout_ref/schedulers', SchedulersRef, 'Routes' )
 
 class InputsRef extends App.ControllerContent
 
@@ -1457,7 +1457,7 @@ class InputsRef extends App.ControllerContent
 App.Config.set( 'layout_ref/inputs', InputsRef, 'Routes' )
 
 
-class calendarSubscriptionsRef extends App.ControllerContent
+class CalendarSubscriptionsRef extends App.ControllerContent
 
   elements:
     'input[type=checkbox]': 'options'
@@ -1530,7 +1530,7 @@ class calendarSubscriptionsRef extends App.ControllerContent
         return "#{ items.slice(0, -1).join(', ') } and #{ items[items.length-1] }"
 
 
-App.Config.set( 'layout_ref/calendar_subscriptions', calendarSubscriptionsRef, 'Routes' )
+App.Config.set( 'layout_ref/calendar_subscriptions', CalendarSubscriptionsRef, 'Routes' )
 
 
 class ButtonsRef extends App.ControllerContent
@@ -1544,7 +1544,7 @@ class ButtonsRef extends App.ControllerContent
 
 App.Config.set( 'layout_ref/buttons', ButtonsRef, 'Routes' )
 
-class mergeCustomerRef extends App.ControllerContent
+class MergeCustomerRef extends App.ControllerContent
 
   mergeTarget:
     firstname: 'Nicole',
@@ -1591,7 +1591,7 @@ class mergeCustomerRef extends App.ControllerContent
   onChange: ->
 
 
-App.Config.set( 'layout_ref/merge_customer', mergeCustomerRef, 'Routes' )
+App.Config.set( 'layout_ref/merge_customer', MergeCustomerRef, 'Routes' )
 
 
 class PrimaryEmailRef extends App.ControllerContent
diff --git a/app/assets/javascripts/app/controllers/ticket_zoom/article_new.js.coffee b/app/assets/javascripts/app/controllers/ticket_zoom/article_new.js.coffee
index a832bee5b..f48634d15 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom/article_new.js.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom/article_new.js.coffee
@@ -54,10 +54,15 @@ class App.TicketZoomArticleNew extends App.Controller
         attributes: []
       },
       {
-        name:       'twitter'
+        name:       'twitter status'
         icon:       'twitter'
         attributes: []
       },
+      {
+        name:       'twitter direct-message'
+        icon:       'twitter'
+        attributes: ['to']
+      },
       {
         name:       'phone'
         icon:       'phone'
@@ -213,7 +218,7 @@ class App.TicketZoomArticleNew extends App.Controller
         data:
           ticket: ticket
       )
-      callback = (ticket) =>
+      callback = (ticket) ->
         textModule.reload(
           ticket: ticket
         )
@@ -256,7 +261,7 @@ class App.TicketZoomArticleNew extends App.Controller
         speed: 300
         easing: [ 0.34, 1.61, 0.7, 1 ]
 
-    @pickRecipientsCatcher = new App.clickCatcher
+    @pickRecipientsCatcher = new App.ClickCatcher
       holder: @el.offsetParent()
       callback: @hide_recipients
       zIndexScale: 6
@@ -304,7 +309,7 @@ class App.TicketZoomArticleNew extends App.Controller
   showSelectableArticleType: =>
     @el.find('.js-articleTypes').removeClass('is-hidden')
 
-    @selectTypeCatcher = new App.clickCatcher
+    @selectTypeCatcher = new App.ClickCatcher
       holder:      @el.offsetParent()
       callback:    @hideSelectableArticleType
       zIndexScale: 6
@@ -325,7 +330,7 @@ class App.TicketZoomArticleNew extends App.Controller
     @type = type
     @$('[name="type"]').val(type)
     @articleNewEdit.attr('data-type', type)
-    typeIcon.find('use').attr 'xlink:href', '#icon-'+ @type
+    typeIcon.find('use').attr 'xlink:href', "#icon-#{@type}"
 
     # show/hide attributes
     for articleType in @articleTypes
@@ -419,7 +424,7 @@ class App.TicketZoomArticleNew extends App.Controller
 
   addTextareaCatcher: =>
     if @articleNewEdit.is(':visible')
-      @textareaCatcher = new App.clickCatcher
+      @textareaCatcher = new App.ClickCatcher
         holder:      @articleNewEdit.offsetParent()
         callback:    @closeTextarea
         zIndexScale: 4
@@ -471,7 +476,7 @@ class App.TicketZoomArticleNew extends App.Controller
             duration: 100
             stagger: 50
             drag: true
-            complete: (elements) => $(elements).addClass('is-hidden')
+            complete: (elements) -> $(elements).addClass('is-hidden')
 
   onDragenter: (event) =>
     # on the first event,
@@ -508,7 +513,6 @@ class App.TicketZoomArticleNew extends App.Controller
           url:   App.Config.get('api_path') + '/ticket_attachment_upload'
           data:  JSON.stringify( { store_id: store_id } ),
           processData: false
-          success: (data, status, xhr) =>
         )
 
         # remove attachment from dom
diff --git a/app/assets/javascripts/app/controllers/ticket_zoom/overview_navigator.js.coffee b/app/assets/javascripts/app/controllers/ticket_zoom/overview_navigator.js.coffee
index a555258c9..1d09db1f3 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom/overview_navigator.js.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom/overview_navigator.js.coffee
@@ -9,7 +9,7 @@ class App.TicketZoomOverviewNavigator extends App.Controller
     @bind 'ticket_overview_rebuild', (data) =>
       execute = =>
         @render()
-      @delay(execute, 600, 'overview-navigator')
+      @delay(execute, 1600, 'overview-navigator')
 
     @render()
 
diff --git a/app/assets/javascripts/app/controllers/ticket_zoom/sidebar.js.coffee b/app/assets/javascripts/app/controllers/ticket_zoom/sidebar.js.coffee
index 2b3610c65..4e9c5c93c 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom/sidebar.js.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom/sidebar.js.coffee
@@ -30,7 +30,6 @@ class App.TicketZoomSidebar extends App.Controller
           el:       el.find('.edit')
           model:    App.Ticket
           screen:   'edit'
-          params:   App.Ticket.find(ticket.id)
           handlers: [
             @ticketFormChanges
           ]
@@ -44,7 +43,7 @@ class App.TicketZoomSidebar extends App.Controller
       show(ticket)
       @bind(
         'ui::ticket::taskReset'
-        (data) =>
+        (data) ->
           if data.ticket_id is ticket.id
             show(ticket)
       )
@@ -120,7 +119,7 @@ class App.TicketZoomSidebar extends App.Controller
             objects: 'Users'
           container: @el.closest('.content')
         )
-      showCustomer = (el) =>
+      showCustomer = (el) ->
         new App.WidgetUser(
           el:       el
           user_id:  ticket.customer_id
@@ -154,7 +153,7 @@ class App.TicketZoomSidebar extends App.Controller
               objects: 'Organizations'
             container: @el.closest('.content')
           )
-        showOrganization = (el) =>
+        showOrganization = (el) ->
           new App.WidgetOrganization(
             el:              el
             organization_id: ticket.organization_id
diff --git a/app/assets/javascripts/app/controllers/widget/chat.js.coffee b/app/assets/javascripts/app/controllers/widget/chat.js.coffee
index 0c9bab12d..544f85dbf 100644
--- a/app/assets/javascripts/app/controllers/widget/chat.js.coffee
+++ b/app/assets/javascripts/app/controllers/widget/chat.js.coffee
@@ -109,25 +109,25 @@ class Widget extends App.ControllerWidgetPermanent
 
   show: =>
     @isShown = true
-    @el.find('#chat_toogle').html('&times;');
+    @el.find('#chat_toogle').html('&times;')
     if @newMessage
       @el.find('div.well').addClass('alert-success')
       @delay( =>
-          @el.find('div.well').removeClass('alert-success')
+        @el.find('div.well').removeClass('alert-success')
 
-          App.Event.trigger(
-            'ws:send'
-              action: 'broadcast'
-              recipient:
-                user_id: [ @Session.get('id') ]
-              event:  'chat:message_new'
-              spool:  true
-              data:
-                show: true
-          )
+        App.Event.trigger(
+          'ws:send'
+            action: 'broadcast'
+            recipient:
+              user_id: [ @Session.get('id') ]
+            event:  'chat:message_new'
+            spool:  true
+            data:
+              show: true
+        )
 
-        2000
-        'chat-message-new'
+      2000
+      'chat-message-new'
       )
     @el.find('#chat_content').show(100)
     @el.find('#chat_content').removeClass('hide')
@@ -135,16 +135,16 @@ class Widget extends App.ControllerWidgetPermanent
 
     # hide
     @delay( =>
-        @hide()
-      60000
-      'chat-window-hide'
+      @hide()
+    60000
+    'chat-window-hide'
     )
 
   hide: =>
     @isShown = false
     @el.find('#chat_content').hide(100)
     @el.find('#chat_content').addClass('hide')
-    @el.find('#chat_toogle').html('&diams;');
+    @el.find('#chat_toogle').html('&diams;')
 
   focusIn: =>
     @focus = true
@@ -158,9 +158,9 @@ class Widget extends App.ControllerWidgetPermanent
 
     # hide
     @delay( =>
-        @hide()
-      60000
-      'chat-window-hide'
+      @hide()
+    60000
+    'chat-window-hide'
     )
 
   render: ->
diff --git a/app/assets/javascripts/app/controllers/widget/online_notification.js.coffee b/app/assets/javascripts/app/controllers/widget/online_notification.js.coffee
index 18e902637..de9565aa1 100644
--- a/app/assets/javascripts/app/controllers/widget/online_notification.js.coffee
+++ b/app/assets/javascripts/app/controllers/widget/online_notification.js.coffee
@@ -112,7 +112,7 @@ class App.OnlineNotificationWidget extends App.Controller
     )
 
     # add clickCatcher
-    @clickCatcher = new App.clickCatcher
+    @clickCatcher = new App.ClickCatcher
       holder:      @el.offsetParent()
       callback:    @hidePopover
       zIndexScale: 4
@@ -175,7 +175,7 @@ class App.OnlineNotificationWidget extends App.Controller
       @updateContent()
 
     @delay(
-      => waitUntilOldPopoverIsRemoved()
+      -> waitUntilOldPopoverIsRemoved()
       600
       'popover'
     )
diff --git a/app/assets/javascripts/app/lib/app_post/user_organization_autocompletion.js.coffee b/app/assets/javascripts/app/lib/app_post/user_organization_autocompletion.js.coffee
index 995abb241..ed69cfe64 100644
--- a/app/assets/javascripts/app/lib/app_post/user_organization_autocompletion.js.coffee
+++ b/app/assets/javascripts/app/lib/app_post/user_organization_autocompletion.js.coffee
@@ -23,7 +23,7 @@ class App.UserOrganizationAutocompletion extends App.Controller
   open: =>
     @clearDelay('close')
     @el.addClass('open')
-    @catcher = new App.clickCatcher
+    @catcher = new App.ClickCatcher
       holder:       @el.offsetParent()
       callback:     @close
       zIndexScale:  1
@@ -59,7 +59,7 @@ class App.UserOrganizationAutocompletion extends App.Controller
     if @callback
       @callback(userId)
 
-  buildOrganizationItem: (organization) =>
+  buildOrganizationItem: (organization) ->
     App.view('generic/user_search/item_organization')(
       organization: organization
     )
@@ -72,12 +72,12 @@ class App.UserOrganizationAutocompletion extends App.Controller
       user = App.User.fullLocal(userId)
       organizationMemebers.append( @buildUserItem(user) )
 
-  buildUserItem: (user) =>
+  buildUserItem: (user) ->
     App.view('generic/user_search/item_user')(
       user: user
     )
 
-  buildUserNew: =>
+  buildUserNew: ->
     App.view('generic/user_search/new_user')()
 
   build: =>
diff --git a/app/assets/javascripts/app/models/email_address.js.coffee b/app/assets/javascripts/app/models/email_address.js.coffee
index c1d435ed7..011b5b5a7 100644
--- a/app/assets/javascripts/app/models/email_address.js.coffee
+++ b/app/assets/javascripts/app/models/email_address.js.coffee
@@ -3,7 +3,7 @@ class App.EmailAddress extends App.Model
   @extend Spine.Model.Ajax
   @url: @apiPath + '/email_addresses'
 
-  @filterChannel: (options, type) =>
+  @filterChannel: (options, type) ->
     return options if type isnt 'collection'
     _.filter(
       options