diff --git a/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee b/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee
index 31cd97ea9..c69a58c27 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee
@@ -60,6 +60,7 @@ class App.TicketZoomArticleNew extends App.Controller
 
       @setArticleTypePre(data.type.name, data.signaturePosition)
 
+      @openTextarea(null, true)
       for key, value of data.article
         if key is 'body'
           @$("[data-name=\"#{key}\"]").html(value)
@@ -149,9 +150,14 @@ class App.TicketZoomArticleNew extends App.Controller
     if @subscribeIdTextModule
       App.Ticket.unsubscribe(@subscribeIdTextModule)
 
-    $(window).off('click.ticket-zoom-select-type')
+    @releaseGlobalClickEvents()
+
+  releaseGlobalClickEvents: ->
+    $(window).off 'click.ticket-zoom-select-type'
+    $(window).off 'click.ticket-zoom-textarea'
 
   render: ->
+    @releaseGlobalClickEvents()
     ticket = App.Ticket.fullLocal(@ticket_id)
 
     @html App.view('ticket_zoom/article_new')(
@@ -511,7 +517,7 @@ class App.TicketZoomArticleNew extends App.Controller
       options:
         duration: duration
         easing: 'easeOutQuad'
-        complete: => @textarea.off('focusout.ticket-zoom-textarea').on('focusout.ticket-zoom-textarea', @closeTextarea)
+        complete: => $(window).off('click.ticket-zoom-textarea').on('click.ticket-zoom-textarea', @closeTextarea)
 
     @textBubble.velocity
       properties:
@@ -556,7 +562,7 @@ class App.TicketZoomArticleNew extends App.Controller
 
   closeTextarea: =>
     if !@textarea.text().trim() && !@attachments.length && not @isIE10()
-      @textarea.off('focusout.ticket-zoom-textarea')
+      $(window).off 'click.ticket-zoom-textarea'
 
       @textarea.velocity
         properties: