Improved code layout.
This commit is contained in:
Martin Edenhofer
parent
aa4fffad32
commit
87e1a92e39
4 changed files with 51 additions and 51 deletions
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@ -14,10 +14,10 @@ class Store < ApplicationModel
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add an attachment to storage
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result = Store.add(
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:object => 'Ticket::Article',
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:o_id => 4711,
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:data => binary_string,
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:preferences => {
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object: 'Ticket::Article',
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o_id: 4711,
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data: binary_string,
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preferences: {
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:content_type => 'image/png',
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:content_id => 234,
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}
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@ -57,8 +57,8 @@ returns
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get attachment of object
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list = Store.list(
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:object => 'Ticket::Article',
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:o_id => 4711,
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object: 'Ticket::Article',
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o_id: 4711,
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)
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returns
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@ -66,9 +66,9 @@ returns
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result = [store1, store2]
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store1 = {
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:size => 94123,
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:filename => 'image.png',
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:preferences => {
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size: 94123,
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filename: 'image.png',
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preferences: {
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:content_type => 'image/png',
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:content_id => 234,
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}
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@ -90,8 +90,8 @@ returns
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remove attachments of object from storage
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result = Store.remove(
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:object => 'Ticket::Article',
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:o_id => 4711,
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object: 'Ticket::Article',
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o_id: 4711,
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)
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returns
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@ -612,7 +612,7 @@ module Import::OTRS
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# find owner
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if ticket_new[:owner]
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user = User.lookup( login: ticket_new[:owner].downcase )
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user = User.lookup(login: ticket_new[:owner])
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ticket_new[:owner_id] = if user
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user.id
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else
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@ -623,7 +623,7 @@ module Import::OTRS
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# find customer
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if ticket_new[:customer]
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user = User.lookup( login: ticket_new[:customer].downcase )
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user = User.lookup(login: ticket_new[:customer])
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ticket_new[:customer_id] = if user
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user.id
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else
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@ -922,13 +922,13 @@ module Import::OTRS
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}
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# check if state already exists
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state_old = Ticket::State.where( id: state_new[:id] ).first
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state_old = Ticket::State.lookup( id: state_new[:id] )
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# set state types
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if state['TypeName'] == 'pending auto'
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state['TypeName'] = 'pending action'
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end
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state_type = Ticket::StateType.where( name: state['TypeName'] ).first
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state_type = Ticket::StateType.lookup( name: state['TypeName'] )
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state_new[:state_type_id] = state_type.id
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if state_old
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state_old.update_attributes(state_new)
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@ -969,7 +969,7 @@ module Import::OTRS
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}
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# check if state already exists
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priority_old = Ticket::Priority.where( id: priority_new[:id] ).first
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priority_old = Ticket::Priority.lookup( id: priority_new[:id] )
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# set state types
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if priority_old
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@ -1010,7 +1010,7 @@ module Import::OTRS
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}
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# check if state already exists
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group_old = Group.where( id: group_new[:id] ).first
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group_old = Group.lookup( id: group_new[:id] )
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# set state types
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if group_old
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@ -1070,7 +1070,7 @@ module Import::OTRS
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end
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# check if agent already exists
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user_old = User.where( id: user_new[:id] ).first
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user_old = User.lookup( id: user_new[:id] )
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# check if login is already used
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login_in_use = User.where( "login = ? AND id != #{user_new[:id]}", user_new[:login].downcase ).count
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@ -1223,7 +1223,7 @@ module Import::OTRS
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}
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# check if customer already exists
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user_old = User.where( login: user_new[:login].downcase ).first
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user_old = User.lookup( login: user_new[:login] )
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# create / update agent
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if user_old
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@ -1252,7 +1252,7 @@ module Import::OTRS
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if user['UserCustomerID']
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organizations.each {|organization|
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next if user['UserCustomerID'] != organization['CustomerID']
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organization = Organization.where(name: organization['CustomerCompanyName'] ).first
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organization = Organization.lookup(name: organization['CustomerCompanyName'] )
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organization_id = organization.id
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}
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end
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@ -1285,7 +1285,7 @@ module Import::OTRS
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}
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# check if state already exists
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organization_old = Organization.where( name: organization_new[:name] ).first
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organization_old = Organization.lookup( name: organization_new[:name] )
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# set state types
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if organization_old
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@ -1419,9 +1419,9 @@ module Import::OTRS
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end
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end
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user = User.where( email: email.downcase ).first
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user = User.lookup(email: email)
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if !user
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user = User.where( login: email.downcase ).first
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user = User.lookup(login: email)
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end
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if !user
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begin
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@ -1449,7 +1449,7 @@ module Import::OTRS
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)
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rescue ActiveRecord::RecordNotUnique
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log "User #{email} was handled by another thread, taking this."
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user = User.find_by( login: email.downcase )
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user = User.lookup(login: email)
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if !user
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log "User #{email} wasn't created sleep and retry."
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sleep rand 3
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@ -515,9 +515,9 @@ module Import::Zendesk
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@zendesk_user_mapping = {}
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role_admin = Role.find_by( name: 'Admin' )
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role_agent = Role.find_by( name: 'Agent' )
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role_customer = Role.find_by( name: 'Customer' )
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role_admin = Role.lookup(name: 'Admin')
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role_agent = Role.lookup(name: 'Agent')
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role_customer = Role.lookup(name: 'Customer')
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@client.users.all { |zendesk_user|
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@ -612,18 +612,18 @@ module Import::Zendesk
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# https://developer.zendesk.com/rest_api/docs/core/ticket_audits # v2
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def import_tickets
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article_sender_customer = Ticket::Article::Sender.find_by(name: 'Customer')
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article_sender_agent = Ticket::Article::Sender.find_by(name: 'Agent')
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article_sender_system = Ticket::Article::Sender.find_by(name: 'System')
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article_sender_customer = Ticket::Article::Sender.lookup(name: 'Customer')
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article_sender_agent = Ticket::Article::Sender.lookup(name: 'Agent')
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article_sender_system = Ticket::Article::Sender.lookup(name: 'System')
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# TODO
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article_type_web = Ticket::Article::Type.find_by(name: 'web')
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article_type_note = Ticket::Article::Type.find_by(name: 'note')
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article_type_email = Ticket::Article::Type.find_by(name: 'email')
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article_type_twitter_status = Ticket::Article::Type.find_by(name: 'twitter status')
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article_type_twitter_dm = Ticket::Article::Type.find_by(name: 'twitter direct-message')
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article_type_facebook_feed_post = Ticket::Article::Type.find_by(name: 'facebook feed post')
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article_type_facebook_feed_comment = Ticket::Article::Type.find_by(name: 'facebook feed comment')
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article_type_web = Ticket::Article::Type.lookup(name: 'web')
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article_type_note = Ticket::Article::Type.lookup(name: 'note')
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article_type_email = Ticket::Article::Type.lookup(name: 'email')
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article_type_twitter_status = Ticket::Article::Type.lookup(name: 'twitter status')
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article_type_twitter_dm = Ticket::Article::Type.lookup(name: 'twitter direct-message')
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article_type_facebook_feed_post = Ticket::Article::Type.lookup(name: 'facebook feed post')
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article_type_facebook_feed_comment = Ticket::Article::Type.lookup(name: 'facebook feed comment')
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@client.tickets.all { |zendesk_ticket|
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