Moved ActiveRecord::Base.transaction to lower scope.
This commit is contained in:
Martin Edenhofer
parent
cc641407ea
commit
8850bf299b
1 changed files with 173 additions and 162 deletions
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@ -323,29 +323,41 @@ module Import::OTRS2
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# create states
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# create states
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states = load('State')
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states = load('State')
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state(states)
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ActiveRecord::Base.transaction do
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state(states)
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end
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# create priorities
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# create priorities
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priorities = load('Priority')
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priorities = load('Priority')
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priority(priorities)
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ActiveRecord::Base.transaction do
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priority(priorities)
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end
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# create groups
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# create groups
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queues = load('Queue')
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queues = load('Queue')
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ticket_group(queues)
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ActiveRecord::Base.transaction do
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ticket_group(queues)
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end
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# get agents groups
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# get agents groups
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groups = load('Group')
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ActiveRecord::Base.transaction do
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groups = load('Group')
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end
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# get agents roles
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# get agents roles
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roles = load('Role')
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roles = load('Role')
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# create agents
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# create agents
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users = load('User')
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users = load('User')
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user(users, groups, roles, queues)
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ActiveRecord::Base.transaction do
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user(users, groups, roles, queues)
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end
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# create organizations
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# create organizations
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organizations = load('Customer')
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organizations = load('Customer')
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organization(organizations)
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ActiveRecord::Base.transaction do
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organization(organizations)
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end
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# create customers
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# create customers
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count = 0
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count = 0
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@ -517,179 +529,178 @@ module Import::OTRS2
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result.each {|record|
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result.each {|record|
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ActiveRecord::Base.transaction do
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# cleanup values
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_cleanup(record)
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# cleanup values
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ticket_new = {
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_cleanup(record)
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title: '',
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created_by_id: 1,
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updated_by_id: 1,
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}
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map[:Ticket].each { |key, value|
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if record[key.to_s] && record[key.to_s].class == String
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ticket_new[value] = Encode.conv( 'utf8', record[key.to_s] )
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else
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ticket_new[value] = record[key.to_s]
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end
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}
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ticket_old = Ticket.where( id: ticket_new[:id] ).first
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ticket_new = {
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# find owner
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title: '',
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if ticket_new[:owner]
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user = User.lookup( login: ticket_new[:owner].downcase )
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if user
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ticket_new[:owner_id] = user.id
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else
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ticket_new[:owner_id] = 1
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end
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ticket_new.delete(:owner)
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end
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# find customer
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if ticket_new[:customer]
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user = User.lookup( login: ticket_new[:customer].downcase )
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if user
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ticket_new[:customer_id] = user.id
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else
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ticket_new[:customer_id] = 1
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end
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ticket_new.delete(:customer)
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else
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ticket_new[:customer_id] = 1
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end
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# set state types
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if ticket_old
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log "update Ticket.find(#{ticket_new[:id]})"
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ticket_old.update_attributes(ticket_new)
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else
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log "add Ticket.find(#{ticket_new[:id]})"
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ticket = Ticket.new(ticket_new)
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ticket.id = ticket_new[:id]
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ticket.save
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end
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record['Articles'].each { |article|
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# get article values
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article_new = {
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created_by_id: 1,
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created_by_id: 1,
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updated_by_id: 1,
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updated_by_id: 1,
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}
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}
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map[:Ticket].each { |key, value|
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map[:Article].each { |key, value|
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if record[key.to_s] && record[key.to_s].class == String
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if article[key.to_s]
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ticket_new[value] = Encode.conv( 'utf8', record[key.to_s] )
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article_new[value] = Encode.conv( 'utf8', article[key.to_s] )
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else
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ticket_new[value] = record[key.to_s]
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end
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end
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}
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}
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ticket_old = Ticket.where( id: ticket_new[:id] ).first
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# find owner
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# create customer/sender if needed
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if ticket_new[:owner]
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if article_new[:sender] == 'customer' && article_new[:created_by_id].to_i == 1 && !article_new[:from].empty?
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user = User.lookup( login: ticket_new[:owner].downcase )
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if user
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email = nil
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ticket_new[:owner_id] = user.id
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begin
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else
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email = Mail::Address.new( article_new[:from] ).address
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ticket_new[:owner_id] = 1
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rescue
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email = article_new[:from]
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if article_new[:from] =~ /<(.+?)>/
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email = $1
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end
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end
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end
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ticket_new.delete(:owner)
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# create article user if not exists
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while locks[:User][ email ]
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log "user #{email} is locked"
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sleep 1
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end
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# lock user
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locks[:User][ email ] = true
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user = User.where( email: email ).first
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if !user
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user = User.where( login: email ).first
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end
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if !user
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begin
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display_name = Mail::Address.new( article_new[:from] ).display_name ||
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( Mail::Address.new( article_new[:from] ).comments && Mail::Address.new( article_new[:from] ).comments[0] )
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rescue
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display_name = article_new[:from]
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end
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# do extra decoding because we needed to use field.value
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display_name = Mail::Field.new( 'X-From', display_name ).to_s
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roles = Role.lookup( name: 'Customer' )
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user = User.create(
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login: email,
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firstname: display_name,
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lastname: '',
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email: email,
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password: '',
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active: true,
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role_ids: [roles.id],
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updated_by_id: 1,
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created_by_id: 1,
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)
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end
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article_new[:created_by_id] = user.id
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# unlock user
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locks[:User][ email ] = false
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end
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end
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# find customer
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if article_new[:sender] == 'customer'
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if ticket_new[:customer]
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article_new[:sender_id] = Ticket::Article::Sender.lookup( name: 'Customer' ).id
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user = User.lookup( login: ticket_new[:customer].downcase )
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article_new.delete( :sender )
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if user
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end
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ticket_new[:customer_id] = user.id
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if article_new[:sender] == 'agent'
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else
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article_new[:sender_id] = Ticket::Article::Sender.lookup( name: 'Agent' ).id
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ticket_new[:customer_id] = 1
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article_new.delete( :sender )
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end
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end
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ticket_new.delete(:customer)
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if article_new[:sender] == 'system'
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article_new[:sender_id] = Ticket::Article::Sender.lookup( name: 'System' ).id
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article_new.delete( :sender )
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end
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if article_new[:type] == 'email-external'
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article_new[:type_id] = Ticket::Article::Type.lookup( name: 'email' ).id
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article_new[:internal] = false
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elsif article_new[:type] == 'email-internal'
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article_new[:type_id] = Ticket::Article::Type.lookup( name: 'email' ).id
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article_new[:internal] = true
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elsif article_new[:type] == 'note-external'
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article_new[:type_id] = Ticket::Article::Type.lookup( name: 'note' ).id
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article_new[:internal] = false
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elsif article_new[:type] == 'note-internal'
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article_new[:type_id] = Ticket::Article::Type.lookup( name: 'note' ).id
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article_new[:internal] = true
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elsif article_new[:type] == 'phone'
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article_new[:type_id] = Ticket::Article::Type.lookup( name: 'phone' ).id
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article_new[:internal] = false
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elsif article_new[:type] == 'webrequest'
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article_new[:type_id] = Ticket::Article::Type.lookup( name: 'web' ).id
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article_new[:internal] = false
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else
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else
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ticket_new[:customer_id] = 1
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article_new[:type_id] = 9
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end
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end
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article_new.delete( :type )
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article_old = Ticket::Article.where( id: article_new[:id] ).first
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# set state types
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# set state types
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if ticket_old
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if article_old
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log "update Ticket.find(#{ticket_new[:id]})"
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log "update Ticket::Article.find(#{article_new[:id]})"
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ticket_old.update_attributes(ticket_new)
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article_old.update_attributes(article_new)
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else
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else
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log "add Ticket.find(#{ticket_new[:id]})"
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log "add Ticket::Article.find(#{article_new[:id]})"
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ticket = Ticket.new(ticket_new)
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article = Ticket::Article.new(article_new)
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ticket.id = ticket_new[:id]
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article.id = article_new[:id]
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ticket.save
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article.save
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end
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end
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record['Articles'].each { |article|
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}
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# get article values
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article_new = {
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created_by_id: 1,
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updated_by_id: 1,
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}
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map[:Article].each { |key, value|
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if article[key.to_s]
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article_new[value] = Encode.conv( 'utf8', article[key.to_s] )
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end
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}
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# create customer/sender if needed
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if article_new[:sender] == 'customer' && article_new[:created_by_id].to_i == 1 && !article_new[:from].empty?
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email = nil
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begin
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email = Mail::Address.new( article_new[:from] ).address
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rescue
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email = article_new[:from]
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if article_new[:from] =~ /<(.+?)>/
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email = $1
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end
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end
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# create article user if not exists
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while locks[:User][ email ]
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log "user #{email} is locked"
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sleep 1
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end
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# lock user
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locks[:User][ email ] = true
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user = User.where( email: email ).first
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if !user
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user = User.where( login: email ).first
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end
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if !user
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begin
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display_name = Mail::Address.new( article_new[:from] ).display_name ||
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( Mail::Address.new( article_new[:from] ).comments && Mail::Address.new( article_new[:from] ).comments[0] )
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rescue
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display_name = article_new[:from]
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end
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# do extra decoding because we needed to use field.value
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display_name = Mail::Field.new( 'X-From', display_name ).to_s
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roles = Role.lookup( name: 'Customer' )
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user = User.create(
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login: email,
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firstname: display_name,
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lastname: '',
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email: email,
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password: '',
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active: true,
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role_ids: [roles.id],
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updated_by_id: 1,
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created_by_id: 1,
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)
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end
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article_new[:created_by_id] = user.id
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# unlock user
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locks[:User][ email ] = false
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end
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if article_new[:sender] == 'customer'
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article_new[:sender_id] = Ticket::Article::Sender.lookup( name: 'Customer' ).id
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article_new.delete( :sender )
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end
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if article_new[:sender] == 'agent'
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article_new[:sender_id] = Ticket::Article::Sender.lookup( name: 'Agent' ).id
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article_new.delete( :sender )
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end
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if article_new[:sender] == 'system'
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article_new[:sender_id] = Ticket::Article::Sender.lookup( name: 'System' ).id
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article_new.delete( :sender )
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end
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if article_new[:type] == 'email-external'
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article_new[:type_id] = Ticket::Article::Type.lookup( name: 'email' ).id
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article_new[:internal] = false
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elsif article_new[:type] == 'email-internal'
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article_new[:type_id] = Ticket::Article::Type.lookup( name: 'email' ).id
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article_new[:internal] = true
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elsif article_new[:type] == 'note-external'
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article_new[:type_id] = Ticket::Article::Type.lookup( name: 'note' ).id
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article_new[:internal] = false
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elsif article_new[:type] == 'note-internal'
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article_new[:type_id] = Ticket::Article::Type.lookup( name: 'note' ).id
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article_new[:internal] = true
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elsif article_new[:type] == 'phone'
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article_new[:type_id] = Ticket::Article::Type.lookup( name: 'phone' ).id
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article_new[:internal] = false
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elsif article_new[:type] == 'webrequest'
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article_new[:type_id] = Ticket::Article::Type.lookup( name: 'web' ).id
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article_new[:internal] = false
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else
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article_new[:type_id] = 9
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end
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article_new.delete( :type )
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article_old = Ticket::Article.where( id: article_new[:id] ).first
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# set state types
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if article_old
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log "update Ticket::Article.find(#{article_new[:id]})"
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article_old.update_attributes(article_new)
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else
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log "add Ticket::Article.find(#{article_new[:id]})"
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article = Ticket::Article.new(article_new)
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article.id = article_new[:id]
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article.save
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end
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}
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#puts "HS: #{record['History'].inspect}"
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#puts "HS: #{record['History'].inspect}"
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ActiveRecord::Base.transaction do
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record['History'].each { |history|
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record['History'].each { |history|
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if history['HistoryType'] == 'NewTicket'
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if history['HistoryType'] == 'NewTicket'
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#puts "HS.add( #{history.inspect} )"
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#puts "HS.add( #{history.inspect} )"
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@ -796,8 +807,8 @@ module Import::OTRS2
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created_by_id: history['CreateBy']
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created_by_id: history['CreateBy']
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)
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)
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end
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end
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}
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end
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end
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}
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}
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}
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end
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end
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