Merge branch 'develop' into feature/ui2

app/assets/javascripts/app/lib/app_post/i18n.js.coffee

@@ -99,6 +99,9 @@ class _i18nSingleton extends Spine.Module
       locale = 'en'
     @locale = locale
 
+    # set lang attribute of html tag
+    $('html').prop( 'lang', locale.substr(0, 2) )
+
     @map = {}
     App.Ajax.request(
       id:    'i18n-set-' + locale,

app/assets/javascripts/application.js

@@ -71,3 +71,8 @@ jQuery.event.special.remove = {
     if (e.handler) e.handler();
   }
 };
+
+// start application
+jQuery(function(){
+  new App.Run();
+});

app/controllers/application_controller.rb

@@ -1,7 +1,5 @@
 # Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
 
-require 'geoip'
-
 class ApplicationController < ActionController::Base
   #  http_basic_authenticate_with :name => "test", :password => "ttt"
 
@@ -82,7 +80,7 @@ class ApplicationController < ActionController::Base
     # check if remote ip need to be updated
     if !session[:remote_id] || session[:remote_id] != request.remote_ip
       session[:remote_id]  = request.remote_ip
-      session[:geo]        = Geoip.location( request.remote_ip )
+      session[:geo]        = GeoIp.location( request.remote_ip )
     end
 
     # fill user agent

app/controllers/ticket_overviews_controller.rb

@@ -8,7 +8,7 @@ class TicketOverviewsController < ApplicationController
 
     # get navbar overview data
     if !params[:view]
-      result = Ticket.overview(
+      result = Ticket::Overview.list(
         :current_user => current_user,
       )
       render :json => result
@@ -17,7 +17,7 @@ class TicketOverviewsController < ApplicationController
 
     # get real overview data
     if params[:array]
-      overview = Ticket.overview(
+      overview = Ticket::Overview.list(
         :view         => params[:view],
         :current_user => current_user,
         :array        => true,
@@ -36,7 +36,7 @@ class TicketOverviewsController < ApplicationController
       }
       return
     end
-    overview = Ticket.overview(
+    overview = Ticket::Overview.list(
       :view         => params[:view],
       #      :view_mode    => params[:view_mode],
       :current_user => User.find( current_user.id ),
@@ -70,7 +70,7 @@ class TicketOverviewsController < ApplicationController
       group_ids.push group.id
     }
     agents = {}
-    Ticket.agents.each { |user|
+    Ticket::ScreenOptions.agents.each { |user|
       agents[ user.id ] = 1
     }
     groups_users = {}

app/controllers/tickets_controller.rb

@@ -111,7 +111,7 @@ class TicketsController < ApplicationController
   def ticket_customer
 
     # return result
-    result = Ticket.list_by_customer(
+    result = Ticket::ScreenOptions.list_by_customer(
       :customer_id => params[:customer_id],
       :limit       => 15,
     )
@@ -217,6 +217,9 @@ class TicketsController < ApplicationController
       if !users[ data['created_by_id'] ]
         users[ data['created_by_id'] ] = User.user_data_full( data['created_by_id'] )
       end
+      if !users[ data['updated_by_id'] ]
+        users[ data['updated_by_id'] ] = User.user_data_full( data['updated_by_id'] )
+      end
     }
 
     recent_viewed = RecentView.list_fulldata( current_user, 8 )
@@ -326,7 +329,7 @@ class TicketsController < ApplicationController
     end
 
     # get attributes to update
-    attributes_to_change = Ticket.attributes_to_change( :user => current_user, :ticket => ticket )
+    attributes_to_change = Ticket::ScreenOptions.attributes_to_change( :user => current_user, :ticket => ticket )
 
     attributes_to_change[:owner_id].each { |user_id|
       if !users[user_id]
@@ -384,7 +387,7 @@ class TicketsController < ApplicationController
   def ticket_create
 
     # get attributes to update
-    attributes_to_change = Ticket.attributes_to_change(
+    attributes_to_change = Ticket::ScreenOptions.attributes_to_change(
       :user       => current_user,
       #      :ticket_id  => params[:ticket_id],
       #      :article_id => params[:article_id]

app/models/application_model.rb

@@ -25,6 +25,18 @@ class ApplicationModel < ActiveRecord::Base
     end
   end
 
+=begin
+
+remove all not used model attributes of params
+
+  result = Model.param_cleanup(params)
+
+returns
+
+  result = params # params with valid attributes of model
+
+=end
+
   def self.param_cleanup(params)
 
     # only use object attributes
@@ -40,6 +52,18 @@ class ApplicationModel < ActiveRecord::Base
     self.param_validation(data)
   end
 
+=begin
+
+remove all not used params of object (per default :updated_at, :created_at, :updated_by_id and :created_by_id)
+
+  result = Model.param_validation(params)
+
+returns
+
+  result = params # params without listed attributes
+
+=end
+
   def self.param_validation(data)
 
     # we do want to set this via database
@@ -51,7 +75,20 @@ class ApplicationModel < ActiveRecord::Base
     data
   end
 
-  # set created_by_id & updated_by_id if not given based on UserInfo
+=begin
+
+set created_by_id & updated_by_id if not given based on UserInfo (current session)
+
+Used as before_create callback, no own use needed
+
+  result = Model.fill_up_user_create(params)
+
+returns
+
+  result = params # params with updated_by_id & created_by_id if not given based on UserInfo (current session)
+
+=end
+
   def fill_up_user_create
     if self.class.column_names.include? 'updated_by_id'
       if UserInfo.current_user_id
@@ -71,7 +108,20 @@ class ApplicationModel < ActiveRecord::Base
     end
   end
 
-  # set updated_by_id if not given based on UserInfo
+=begin
+
+set updated_by_id if not given based on UserInfo (current session)
+
+Used as before_update callback, no own use needed
+
+  result = Model.fill_up_user_update(params)
+
+returns
+
+  result = params # params with updated_by_id & created_by_id if not given based on UserInfo (current session)
+
+=end
+
   def fill_up_user_update
     return if !self.class.column_names.include? 'updated_by_id'
     if UserInfo.current_user_id
@@ -129,6 +179,20 @@ class ApplicationModel < ActiveRecord::Base
     Cache.get( key.to_s )
   end
 
+=begin
+
+lookup model from cache (if exists) or retrieve it from db, id, name or login possible
+
+  result = Model.lookup( :id => 123 )
+  result = Model.lookup( :name => 'some name' )
+  result = Model.lookup( :login => 'some login' )
+
+returns
+
+  result = model # with all attributes
+
+=end
+
   def self.lookup(data)
     if data[:id]
       #      puts "GET- + #{self.to_s}.#{data[:id].to_s}"
@@ -168,6 +232,18 @@ class ApplicationModel < ActiveRecord::Base
     end
   end
 
+=begin
+
+create model if not exists (check exists based on id, name, login or locale)
+
+  result = Model.create_if_not_exists( attributes )
+
+returns
+
+  result = model # with all attributes
+
+=end
+
   def self.create_if_not_exists(data)
     if data[:id]
       record = self.where( :id => data[:id] ).first
@@ -191,6 +267,18 @@ class ApplicationModel < ActiveRecord::Base
     self.create(data)
   end
 
+=begin
+
+create or update model (check exists based on name, login or locale)
+
+  result = Model.create_or_update( attributes )
+
+returns
+
+  result = model # with all attributes
+
+=end
+
   def self.create_or_update(data)
     if data[:name]
       records = self.where( :name => data[:name] )
@@ -214,11 +302,37 @@ class ApplicationModel < ActiveRecord::Base
       record = self.new( data )
       record.save
       return record
+    elsif data[:locale]
+      records = self.where( :locale => data[:locale] )
+      records.each {|record|
+        if record.locale.downcase == data[:locale].downcase
+          record.update_attributes( data )
+          return record
+        end
+      }
+      record = self.new( data )
+      record.save
+      return record
     else
-      raise "Need name or login for create_or_update()"
+      raise "Need name, login or locale for create_or_update()"
     end
   end
 
+=begin
+
+notify_clients_after_create after model got created
+
+used as callback in model file
+
+class OwnModel < ApplicationModel
+  after_create    :notify_clients_after_create
+  after_update    :notify_clients_after_update
+  after_destroy   :notify_clients_after_destroy
+
+  [...]
+
+=end
+
   def notify_clients_after_create
 
     # return if we run import mode
@@ -232,6 +346,21 @@ class ApplicationModel < ActiveRecord::Base
     )
   end
 
+=begin
+
+notify_clients_after_update after model got updated
+
+used as callback in model file
+
+class OwnModel < ApplicationModel
+  after_create    :notify_clients_after_create
+  after_update    :notify_clients_after_update
+  after_destroy   :notify_clients_after_destroy
+
+  [...]
+
+=end
+
   def notify_clients_after_update
 
     # return if we run import mode
@@ -245,6 +374,20 @@ class ApplicationModel < ActiveRecord::Base
     )
   end
 
+=begin
+
+notify_clients_after_destroy after model got destroyed
+
+used as callback in model file
+
+class OwnModel < ApplicationModel
+  after_create    :notify_clients_after_create
+  after_update    :notify_clients_after_update
+  after_destroy   :notify_clients_after_destroy
+
+  [...]
+
+=end
   def notify_clients_after_destroy
 
     # return if we run import mode

app/models/channel/email_parser.rb

@@ -333,7 +333,7 @@ class Channel::EmailParser
       UserInfo.current_user_id = user.id
 
       # get ticket# from subject
-      ticket = Ticket.number_check( mail[:subject] )
+      ticket = Ticket::Number.check( mail[:subject] )
 
       # set ticket state to open if not new
       if ticket

app/models/observer/user/geo.rb

@@ -53,13 +53,8 @@ class Observer::User::Geo < ActiveRecord::Observer
     # return if no address is given
     return if address == ''
 
-    # load adapter
+    # lookup
-    adapter = Setting.get('geo_backend')
+    latlng = GeoLocation.geocode( address )
-    return if !adapter
-    adapter_module = Object.const_get(adapter)
-
-    # db lookup
-    latlng = adapter_module.geocode(address)
     return if !latlng
 
     # store data

app/models/sla.rb

@@ -14,6 +14,6 @@ class Sla < ApplicationModel
   private
   def escalation_calculation_rebuild
     Cache.delete( 'SLA::List::Active' )
-    Ticket.escalation_calculation_rebuild
+    Ticket::Escalation.rebuild_all
   end
 end

app/models/ticket.rb

@@ -4,7 +4,7 @@ require 'time_calculation'
 require 'sla'
 
 class Ticket < ApplicationModel
-  before_create   :number_generate, :check_defaults
+  before_create   :check_generate, :check_defaults
   before_update   :check_defaults
   before_destroy  :destroy_dependencies
   after_create    :notify_clients_after_create
@@ -22,103 +22,44 @@ class Ticket < ApplicationModel
   belongs_to    :create_article_type,   :class_name => 'Ticket::Article::Type'
   belongs_to    :create_article_sender, :class_name => 'Ticket::Article::Sender'
 
+  include Ticket::Escalation
+  include Ticket::Subject
+  include Ticket::Permission
+  extend Ticket::Search
+
   attr_accessor :callback_loop
 
-  def self.number_check (string)
+=begin
-    self.number_adapter.number_check_item(string)
+
-  end
+list of agents in group of ticket
+
+  ticket = Ticket.find(123)
+  result = ticket.agent_of_group
+
+returns
+
+  result = [user1, user2, ...]
+
+=end
 
   def agent_of_group
     Group.find( self.group_id ).users.where( :active => true ).joins(:roles).where( 'roles.name' => 'Agent', 'roles.active' => true ).uniq()
   end
 
-  def self.agents
+=begin
-    User.where( :active => true ).joins(:roles).where( 'roles.name' => 'Agent', 'roles.active' => true ).uniq()
-  end
 
-  def self.attributes_to_change(params)
+merge tickets
-    if params[:ticket_id]
-      params[:ticket] = self.find( params[:ticket_id] )
-    end
-    if params[:article_id]
-      params[:article] = self.find( params[:article_id] )
-    end
 
-    # get ticket states
+  ticket = Ticket.find(123)
-    ticket_state_ids = []
+  result = ticket.merge_to(
-    if params[:ticket]
+    :ticket_id => 123,
-      ticket_state_type = params[:ticket].ticket_state.state_type
+  )
-    end
-    ticket_state_types = ['open', 'closed', 'pending action', 'pending reminder']
-    if ticket_state_type && !ticket_state_types.include?(ticket_state_type.name)
-      ticket_state_ids.push params[:ticket].ticket_state.id
-    end
-    ticket_state_types.each {|type|
-      ticket_state_type = Ticket::StateType.where( :name => type ).first
-      if ticket_state_type
-        ticket_state_type.states.each {|ticket_state|
-          ticket_state_ids.push ticket_state.id
-        }
-      end
-    }
 
-    # get owner
+returns
-    owner_ids = []
-    if params[:ticket]
-      params[:ticket].agent_of_group.each { |user|
-        owner_ids.push user.id
-      }
-    end
 
-    # get group
+  result = true|false
-    group_ids = []
-    Group.where( :active => true ).each { |group|
-      group_ids.push group.id
-    }
 
-    # get group / user relations
+=end
-    agents = {}
-    Ticket.agents.each { |user|
-      agents[ user.id ] = 1
-    }
-    groups_users = {}
-    group_ids.each {|group_id|
-      groups_users[ group_id ] = []
-      Group.find( group_id ).users.each {|user|
-        next if !agents[ user.id ]
-        groups_users[ group_id ].push user.id
-      }
-    }
-
-    # get priorities
-    ticket_priority_ids = []
-    Ticket::Priority.where( :active => true ).each { |priority|
-      ticket_priority_ids.push priority.id
-    }
-
-    ticket_article_type_ids = []
-    if params[:ticket]
-      ticket_article_types = ['note', 'phone']
-      if params[:ticket].group.email_address_id
-        ticket_article_types.push 'email'
-      end
-      ticket_article_types.each {|ticket_article_type_name|
-        ticket_article_type = Ticket::Article::Type.lookup( :name => ticket_article_type_name )
-        if ticket_article_type
-          ticket_article_type_ids.push ticket_article_type.id
-        end
-      }
-    end
-
-    return {
-      :ticket_article_type_id => ticket_article_type_ids,
-      :ticket_state_id        => ticket_state_ids,
-      :ticket_priority_id     => ticket_priority_ids,
-      :owner_id               => owner_ids,
-      :group_id               => group_ids,
-      :group_id__owner_id     => groups_users,
-    }
-  end
 
   def merge_to(data)
 
@@ -157,724 +98,32 @@ class Ticket < ApplicationModel
     self.save
   end
 
-  #  def self.agent
-  #    Role.where( :name => ['Agent'], :active => true ).first.users.where( :active => true ).uniq()
-  #  end
-
-  def subject_build (subject)
-
-    # clena subject
-    subject = self.subject_clean(subject)
-
-    ticket_hook         = Setting.get('ticket_hook')
-    ticket_hook_divider = Setting.get('ticket_hook_divider')
-
-    # none position
-    if Setting.get('ticket_hook_position') == 'none'
-      return subject
-    end
-
-    # right position
-    if Setting.get('ticket_hook_position') == 'right'
-      return subject + " [#{ticket_hook}#{ticket_hook_divider}#{self.number}] "
-    end
-
-    # left position
-    return "[#{ticket_hook}#{ticket_hook_divider}#{self.number}] " + subject
-  end
-
-  def subject_clean (subject)
-    ticket_hook         = Setting.get('ticket_hook')
-    ticket_hook_divider = Setting.get('ticket_hook_divider')
-    ticket_subject_size = Setting.get('ticket_subject_size')
-
-    # remove all possible ticket hook formats with []
-    subject = subject.gsub /\[#{ticket_hook}: #{self.number}\](\s+?|)/, ''
-    subject = subject.gsub /\[#{ticket_hook}:#{self.number}\](\s+?|)/, ''
-    subject = subject.gsub /\[#{ticket_hook}#{ticket_hook_divider}#{self.number}\](\s+?|)/, ''
-
-    # remove all possible ticket hook formats without []
-    subject = subject.gsub /#{ticket_hook}: #{self.number}(\s+?|)/, ''
-    subject = subject.gsub /#{ticket_hook}:#{self.number}(\s+?|)/, ''
-    subject = subject.gsub /#{ticket_hook}#{ticket_hook_divider}#{self.number}(\s+?|)/, ''
-
-    # remove leading "..:\s" and "..[\d+]:\s" e. g. "Re: " or "Re[5]: "
-    subject = subject.gsub /^(..(\[\d+\])?:\s)+/, ''
-
-    # resize subject based on config
-    if subject.length > ticket_subject_size.to_i
-      subject = subject[ 0, ticket_subject_size.to_i ] + '[...]'
-    end
-
-    return subject
-  end
-
-  #  ticket.permission(
-  #    :current_user => 123
-  #  )
-  def permission (data)
-
-    # check customer
-    if data[:current_user].is_role('Customer')
-
-      # access ok if its own ticket
-      return true if self.customer_id == data[:current_user].id
-
-      # access ok if its organization ticket
-      if data[:current_user].organization_id && self.organization_id
-        return true if self.organization_id == data[:current_user].organization_id
-      end
-
-      # no access
-      return false
-    end
-
-    # check agent
-
-    # access if requestor is owner
-    return true if self.owner_id == data[:current_user].id
-
-    # access if requestor is in group
-    data[:current_user].groups.each {|group|
-      return true if self.group.id == group.id
-    }
-    return false
-  end
-
-  #  Ticket.search(
-  #    :current_user => 123,
-  #    :query        => 'search something',
-  #    :limit        => 15,
-  #  )
-  def self.search (params)
-
-    # get params
-    query        = params[:query]
-    limit        = params[:limit] || 12
-    current_user = params[:current_user]
-
-    conditions = []
-    if current_user.is_role('Agent')
-      group_ids = Group.select( 'groups.id' ).joins(:users).
-      where( 'groups_users.user_id = ?', current_user.id ).
-      where( 'groups.active = ?', true ).
-      map( &:id )
-      conditions = [ 'group_id IN (?)', group_ids ]
-    else
-      if !current_user.organization || ( !current_user.organization.shared || current_user.organization.shared == false )
-        conditions = [ 'customer_id = ?', current_user.id ]
-      else
-        conditions = [ '( customer_id = ? OR organization_id = ? )', current_user.id, current_user.organization.id ]
-      end
-    end
-
-    # do query
-    tickets_all = Ticket.select('DISTINCT(tickets.id)').
-    where(conditions).
-    where( '( `tickets`.`title` LIKE ? OR `tickets`.`number` LIKE ? OR `ticket_articles`.`body` LIKE ? OR `ticket_articles`.`from` LIKE ? OR `ticket_articles`.`to` LIKE ? OR `ticket_articles`.`subject` LIKE ?)', "%#{query}%", "%#{query}%", "%#{query}%", "%#{query}%", "%#{query}%", "%#{query}%" ).
-    joins(:articles).
-    limit(limit).
-    order('`tickets`.`created_at` DESC')
-
-    # build result list
-    tickets = []
-    users = {}
-    tickets_all.each do |ticket|
-      ticket_tmp = Ticket.lookup( :id => ticket.id )
-      tickets.push ticket_tmp
-    end
-
-    return tickets
-  end
-  #  Ticket.overview_list(
-  #    :current_user => 123,
-  #  )
-  def self.overview_list (data)
-
-    # get customer overviews
-    if data[:current_user].is_role('Customer')
-      role = data[:current_user].is_role( 'Customer' )
-      if data[:current_user].organization_id && data[:current_user].organization.shared
-        overviews = Overview.where( :role_id => role.id, :active => true )
-      else
-        overviews = Overview.where( :role_id => role.id, :organization_shared => false, :active => true )
-      end
-      return overviews
-    end
-
-    # get agent overviews
-    role = data[:current_user].is_role( 'Agent' )
-    overviews = Overview.where( :role_id => role.id, :active => true )
-    return overviews
-  end
-
-  #  Ticket.overview(
-  #    :view         => 'some_view_url',
-  #    :current_user => OBJECT,
-  #  )
-  def self.overview (data)
-
-    overviews = self.overview_list(data)
-
-    # build up attributes hash
-    overview_selected     = nil
-    overview_selected_raw = nil
-
-    overviews.each { |overview|
-
-      # remember selected view
-      if data[:view] && data[:view] == overview.link
-        overview_selected     = overview
-        overview_selected_raw = Marshal.load( Marshal.dump(overview.attributes) )
-      end
-
-      # replace e.g. 'current_user.id' with current_user.id
-      overview.condition.each { |item, value |
-        if value && value.class.to_s == 'String'
-          parts = value.split( '.', 2 )
-          if parts[0] && parts[1] && parts[0] == 'current_user'
-            overview.condition[item] = data[:current_user][parts[1].to_sym]
-          end
-        end
-      }
-    }
-
-    if data[:view] && !overview_selected
-      return
-    end
-
-    # sortby
-    # prio
-    # state
-    # group
-    # customer
-
-    # order
-    # asc
-    # desc
-
-    # groupby
-    # prio
-    # state
-    # group
-    # customer
-
-    #    all = attributes[:myopenassigned]
-    #    all.merge( { :group_id => groups } )
-
-    #    @tickets = Ticket.where(:group_id => groups, attributes[:myopenassigned] ).limit(params[:limit])
-    # get only tickets with permissions
-    if data[:current_user].is_role('Customer')
-      group_ids = Group.select( 'groups.id' ).
-      where( 'groups.active = ?', true ).
-      map( &:id )
-    else
-      group_ids = Group.select( 'groups.id' ).joins(:users).
-      where( 'groups_users.user_id = ?', [ data[:current_user].id ] ).
-      where( 'groups.active = ?', true ).
-      map( &:id )
-    end
-
-    # overview meta for navbar
-    if !overview_selected
-
-      # loop each overview
-      result = []
-      overviews.each { |overview|
-
-        # get count
-        count = Ticket.where( :group_id => group_ids ).where( self._condition( overview.condition ) ).count()
-
-        # get meta info
-        all = {
-          :name => overview.name,
-          :prio => overview.prio,
-          :link => overview.link,
-        }
-
-        # push to result data
-        result.push all.merge( { :count => count } )
-      }
-      return result
-    end
-
-    # get result list
-    if data[:array]
-      order_by = overview_selected[:order][:by].to_s + ' ' + overview_selected[:order][:direction].to_s
-      if overview_selected.group_by && !overview_selected.group_by.empty?
-        order_by = overview_selected.group_by + '_id, ' + order_by
-      end
-      tickets = Ticket.select( 'id' ).
-      where( :group_id => group_ids ).
-      where( self._condition( overview_selected.condition ) ).
-      order( order_by ).
-      limit( 500 )
-
-      ticket_ids = []
-      tickets.each { |ticket|
-        ticket_ids.push ticket.id
-      }
-
-      tickets_count = Ticket.where( :group_id => group_ids ).
-      where( self._condition( overview_selected.condition ) ).
-      count()
-
-      return {
-        :ticket_list   => ticket_ids,
-        :tickets_count => tickets_count,
-        :overview      => overview_selected_raw,
-      }
-    end
-
-    # get tickets for overview
-    data[:start_page] ||= 1
-    tickets = Ticket.where( :group_id => group_ids ).
-    where( self._condition( overview_selected.condition ) ).
-    order( overview_selected[:order][:by].to_s + ' ' + overview_selected[:order][:direction].to_s )#.
-    #      limit( overview_selected.view[ data[:view_mode].to_sym ][:per_page] ).
-    #      offset( overview_selected.view[ data[:view_mode].to_sym ][:per_page].to_i * ( data[:start_page].to_i - 1 ) )
-
-    tickets_count = Ticket.where( :group_id => group_ids ).
-    where( self._condition( overview_selected.condition ) ).
-    count()
-
-    return {
-      :tickets       => tickets,
-      :tickets_count => tickets_count,
-      :overview      => overview_selected_raw,
-    }
-
-  end
-  def self._condition(condition)
-    sql  = ''
-    bind = [nil]
-    condition.each {|key, value|
-      if sql != ''
-        sql += ' AND '
-      end
-      if value.class == Array
-        sql += " #{key} IN (?)"
-        bind.push value
-      elsif value.class == Hash || value.class == ActiveSupport::HashWithIndifferentAccess
-        time = Time.now
-        if value['area'] == 'minute'
-          if value['direction'] == 'last'
-            time -= value['count'].to_i * 60
-          else
-            time += value['count'].to_i * 60
-          end
-        elsif value['area'] == 'hour'
-          if value['direction'] == 'last'
-            time -= value['count'].to_i * 60 * 60
-          else
-            time += value['count'].to_i * 60 * 60
-          end
-        elsif value['area'] == 'day'
-          if value['direction'] == 'last'
-            time -= value['count'].to_i * 60 * 60 * 24
-          else
-            time += value['count'].to_i * 60 * 60 * 24
-          end
-        elsif value['area'] == 'month'
-          if value['direction'] == 'last'
-            time -= value['count'].to_i * 60 * 60 * 24 * 31
-          else
-            time += value['count'].to_i * 60 * 60 * 24 * 31
-          end
-        elsif value['area'] == 'year'
-          if value['direction'] == 'last'
-            time -= value['count'].to_i * 60 * 60 * 24 * 365
-          else
-            time += value['count'].to_i * 60 * 60 * 24 * 365
-          end
-        end
-        if value['direction'] == 'last'
-          sql += " #{key} > ?"
-          bind.push time
-        else
-          sql += " #{key} < ?"
-          bind.push time
-        end
-      else
-        sql += " #{key} = ?"
-        bind.push value
-      end
-    }
-    bind[0] = sql
-    return bind
-  end
-
-  def self.number_adapter
-
-    # load backend based on config
-    adapter_name = Setting.get('ticket_number')
-    adapter = nil
-    case adapter_name
-    when Symbol, String
-      require "ticket/number/#{adapter_name.to_s.downcase}"
-      adapter = Ticket::Number.const_get("#{adapter_name.to_s.capitalize}")
-    else
-      raise "Missing number_adapter '#{adapter_name}'"
-    end
-    return adapter
-  end
-
-  def self.escalation_calculation_rebuild
-    ticket_state_list_open = Ticket::State.by_category( 'open' )
-
-    tickets = Ticket.where( :ticket_state_id => ticket_state_list_open )
-    tickets.each {|ticket|
-      ticket.escalation_calculation
-    }
-  end
-
-  def _escalation_calculation_get_sla
-
-    sla_selected = nil
-    sla_list = Cache.get( 'SLA::List::Active' )
-    if sla_list == nil
-      sla_list = Sla.where( :active => true ).all
-      Cache.write( 'SLA::List::Active', sla_list, { :expires_in => 1.hour } )
-    end
-    sla_list.each {|sla|
-      if !sla.condition || sla.condition.empty?
-        sla_selected = sla
-      elsif sla.condition
-        hit = false
-        map = [
-          [ 'tickets.ticket_priority_id', 'ticket_priority_id' ],
-          [ 'tickets.group_id', 'group_id' ]
-        ]
-        map.each {|item|
-          if sla.condition[ item[0] ]
-            if sla.condition[ item[0] ].class == String
-              sla.condition[ item[0] ] = [ sla.condition[ item[0] ] ]
-            end
-            if sla.condition[ item[0] ].include?( self[ item[1] ].to_s )
-              hit = true
-            else
-              hit = false
-            end
-          end
-        }
-        if hit
-          sla_selected = sla
-        end
-      end
-    }
-
-    return sla_selected
-  end
-
-  def _escalation_calculation_higher_time(escalation_time, check_time, done_time)
-    return escalation_time if done_time
-    return check_time if !escalation_time
-    return escalation_time if !check_time
-    return check_time if escalation_time > check_time
-    return escalation_time
-  end
-
-  def escalation_calculation
-
-    # set escalation off if ticket is already closed
-    ticket_state = Ticket::State.lookup( :id => self.ticket_state_id )
-    if ticket_state.ignore_escalation?
-      self.escalation_time            = nil
-      #      self.first_response_escal_date  = nil
-      #      self.close_time_escal_date      = nil
-      self.callback_loop = true
-      self.save
-      return true
-    end
-
-    # get sla for ticket
-    sla_selected = self._escalation_calculation_get_sla
-
-    # reset escalation if no sla is set
-    if !sla_selected
-      self.escalation_time            = nil
-      #      self.first_response_escal_date  = nil
-      #      self.close_time_escal_date      = nil
-      self.callback_loop = true
-      self.save
-      return true
-    end
-
-    #    puts sla_selected.inspect
-    #    puts days.inspect
-    self.escalation_time            = nil
-    self.first_response_escal_date  = nil
-    self.update_time_escal_date     = nil
-    self.close_time_escal_date      = nil
-
-    # first response
-    if sla_selected.first_response_time
-
-      # get escalation date without pending time
-      self.first_response_escal_date = TimeCalculation.dest_time( self.created_at, sla_selected.first_response_time, sla_selected.data, sla_selected.timezone )
-
-      # get pending time between created and first response escal. time
-      time_in_pending = escalation_suspend( self.created_at, self.first_response_escal_date, 'relative', sla_selected, sla_selected.first_response_time )
-
-      # get new escalation time (original escal_date + time_in_pending)
-      self.first_response_escal_date = TimeCalculation.dest_time( self.first_response_escal_date, time_in_pending.to_i, sla_selected.data, sla_selected.timezone )
-
-      # set ticket escalation
-      self.escalation_time = self._escalation_calculation_higher_time( self.escalation_time, self.first_response_escal_date, self.first_response )
-    end
-    if self.first_response# && !self.first_response_in_min
-
-      # get response time in min between created and first response
-      self.first_response_in_min = escalation_suspend( self.created_at, self.first_response, 'real', sla_selected )
-
-    end
-
-    # set time to show if sla is raised ot in
-    if sla_selected.first_response_time && self.first_response_in_min
-      self.first_response_diff_in_min = sla_selected.first_response_time - self.first_response_in_min
-    end
-
-
-    # update time
-    last_update = self.last_contact_agent
-    if !last_update
-      last_update = self.created_at
-    end
-    if sla_selected.update_time
-      self.update_time_escal_date = TimeCalculation.dest_time( last_update, sla_selected.update_time, sla_selected.data, sla_selected.timezone  )
-
-      # get pending time between created and update escal. time
-      time_in_pending = escalation_suspend( last_update, self.update_time_escal_date, 'relative', sla_selected, sla_selected.update_time )
-
-      # get new escalation time (original escal_date + time_in_pending)
-      self.update_time_escal_date = TimeCalculation.dest_time( self.update_time_escal_date, time_in_pending.to_i, sla_selected.data, sla_selected.timezone )
-
-      # set ticket escalation
-      self.escalation_time = self._escalation_calculation_higher_time( self.escalation_time, self.update_time_escal_date, false )
-    end
-    if self.last_contact_agent
-      self.update_time_in_min = TimeCalculation.business_time_diff( self.created_at, self.last_contact_agent, sla_selected.data, sla_selected.timezone  )
-    end
-
-    # set sla time
-    if sla_selected.update_time && self.update_time_in_min
-      self.update_time_diff_in_min = sla_selected.update_time - self.update_time_in_min
-    end
-
-
-    # close time
-    if sla_selected.close_time
-
-      # get escalation date without pending time
-      self.close_time_escal_date = TimeCalculation.dest_time( self.created_at, sla_selected.close_time, sla_selected.data, sla_selected.timezone  )
-
-      # get pending time between created and close escal. time
-      extended_escalation = escalation_suspend( self.created_at, self.close_time_escal_date, 'relative', sla_selected, sla_selected.close_time )
-
-      # get new escalation time (original escal_date + time_in_pending)
-      self.close_time_escal_date = TimeCalculation.dest_time( self.close_time_escal_date, extended_escalation.to_i, sla_selected.data, sla_selected.timezone )
-
-      # set ticket escalation
-      self.escalation_time = self._escalation_calculation_higher_time( self.escalation_time, self.close_time_escal_date, self.close_time )
-    end
-    if self.close_time # && !self.close_time_in_min
-      self.close_time_in_min = escalation_suspend( self.created_at, self.close_time, 'real', sla_selected )
-    end
-    # set sla time
-    if sla_selected.close_time && self.close_time_in_min
-      self.close_time_diff_in_min = sla_selected.close_time - self.close_time_in_min
-    end
-    self.callback_loop = true
-    self.save
-  end
-
-=begin
-
-list tickets by customer groupd in state categroie open and closed
-
-  result = Ticket.list_by_customer(
-    :customer_id     => 123,
-    :limit           => 15, # optional, default 15
-  )
-
-returns
-
-  result = {
-    :open   => tickets_open,
-    :closed => tickets_closed,
-  }
-
-=end
-
-  def self.list_by_customer(data)
-
-    # get closed/open states
-    ticket_state_list_open   = Ticket::State.by_category( 'open' )
-    ticket_state_list_closed = Ticket::State.by_category( 'closed' )
-
-    # get tickets
-    tickets_open = Ticket.where(
-      :customer_id     => data[:customer_id],
-      :ticket_state_id => ticket_state_list_open
-    ).limit( data[:limit] || 15 ).order('created_at DESC')
-
-    tickets_closed = Ticket.where(
-      :customer_id     => data[:customer_id],
-      :ticket_state_id => ticket_state_list_closed
-    ).limit( data[:limit] || 15 ).order('created_at DESC')
-
-    return {
-      :open   => tickets_open,
-      :closed => tickets_closed,
-    }
-  end
-
   private
 
-  def number_generate
+  def check_generate
     return if self.number
-
+    self.number = Ticket::Number.generate
-    # generate number
-    (1..25_000).each do |i|
-      number = Ticket.number_adapter.number_generate_item()
-      ticket = Ticket.where( :number => number ).first
-      if ticket != nil
-        number = Ticket.number_adapter.number_generate_item()
-      else
-        self.number = number
-        return number
-      end
-    end
   end
+
   def check_defaults
     if !self.owner_id
       self.owner_id = 1
     end
-    #      if self.customer_id && ( !self.organization_id || self.organization_id.empty? )
     if self.customer_id
       customer = User.find( self.customer_id )
-      if  self.organization_id != customer.organization_id
+      if self.organization_id != customer.organization_id
         self.organization_id = customer.organization_id
       end
     end
-
-
   end
+
   def destroy_dependencies
 
-      # delete history
+    # delete history
-      History.remove( 'Ticket', self.id )
+    History.remove( 'Ticket', self.id )
 
-      # delete articles
+    # delete articles
-      self.articles.destroy_all
+    self.articles.destroy_all
-    end
-
-    #type could be:
-    # real - time without supsend state
-    # relative - only suspend time
-
-    def escalation_suspend (start_time, end_time, type, sla_selected, sla_time = 0)
-      if type == 'relative'
-        end_time += sla_time * 60
-      end
-      total_time_without_pending = 0
-      total_time = 0
-      #get history for ticket
-      history_list = History.list( 'Ticket', self.id )
-
-      #loop through hist. changes and get time
-      last_state            = nil
-      last_state_change     = nil
-      last_state_is_pending = false
-      history_list.each { |history_item|
-
-        # ignore if it isn't a state change
-        next if !history_item.history_attribute_id
-        history_attribute = History::Attribute.lookup( :id => history_item.history_attribute_id );
-        next if history_attribute.name != 'ticket_state'
-
-        # ignore all newer state before start_time
-        next if history_item.created_at < start_time
-
-        # ignore all older state changes after end_time
-        next if last_state_change && last_state_change > end_time
-
-        # if created_at is later then end_time, use end_time as last time
-        if history_item.created_at > end_time
-          history_item.created_at = end_time
-        end
-
-        # get initial state and time
-        if !last_state
-          last_state        = history_item.value_from
-          last_state_change = start_time
-        end
-
-        # check if time need to be counted
-        counted = true
-        if history_item.value_from == 'pending'
-          counted = false
-        elsif history_item.value_from == 'close'
-          counted = false
-        end
-
-        diff = escalation_time_diff( last_state_change, history_item.created_at, sla_selected )
-        if counted
-          puts "Diff count #{history_item.value_from} -> #{history_item.value_to} / #{last_state_change} -> #{history_item.created_at}"
-          total_time_without_pending = total_time_without_pending + diff
-        else
-          puts "Diff not count #{history_item.value_from} -> #{history_item.value_to} / #{last_state_change} -> #{history_item.created_at}"
-        end
-        total_time = total_time + diff
-
-        if history_item.value_to == 'pending'
-          last_state_is_pending = true
-        else
-          last_state_is_pending = false
-        end
-
-        # remember for next loop last state
-        last_state        = history_item.value_to
-        last_state_change = history_item.created_at
-      }
-
-      # if last state isnt pending, count rest
-      if !last_state_is_pending && last_state_change && last_state_change < end_time
-        diff = escalation_time_diff( last_state_change, end_time, sla_selected )
-        puts "Diff count last state was not pending #{diff.to_s} - #{last_state_change} - #{end_time}"
-        total_time_without_pending = total_time_without_pending + diff
-        total_time = total_time + diff
-      end
-
-      # if we have not had any state change
-      if !last_state_change
-        diff = escalation_time_diff( start_time, end_time, sla_selected )
-        puts 'Diff state has not changed ' + diff.to_s
-        total_time_without_pending = total_time_without_pending + diff
-        total_time = total_time + diff
-      end
-
-      #return sum
-      if type == 'real'
-        return total_time_without_pending
-      elsif type == 'relative'
-        relative = total_time - total_time_without_pending
-        return relative
-      else
-        raise "ERROR: Unknown type #{type}"
-      end
-    end
-
-    def escalation_time_diff( start_time, end_time, sla_selected )
-      if sla_selected
-        diff = TimeCalculation.business_time_diff( start_time, end_time, sla_selected.data, sla_selected.timezone)
-      else
-        diff = TimeCalculation.business_time_diff( start_time, end_time )
-      end
-      diff
-    end
-
-  class Number
   end
 
 end

app/models/ticket/escalation.rb

@@ -0,0 +1,305 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
+module Ticket::Escalation
+
+=begin
+
+rebuild escalations for all open tickets
+
+  result = Ticket::Escalation.rebuild_all
+
+returns
+
+  result = true
+
+=end
+
+  def self.rebuild_all
+    ticket_state_list_open = Ticket::State.by_category( 'open' )
+
+    tickets = Ticket.where( :ticket_state_id => ticket_state_list_open )
+    tickets.each {|ticket|
+      ticket.escalation_calculation
+    }
+  end
+
+=begin
+
+rebuild escalation for ticket
+
+  ticket = Ticket.find(123)
+  result = ticket.escalation_calculation
+
+returns
+
+  result = true
+
+=end
+
+  def escalation_calculation
+
+    # set escalation off if ticket is already closed
+    ticket_state = Ticket::State.lookup( :id => self.ticket_state_id )
+    if ticket_state.ignore_escalation?
+      self.escalation_time            = nil
+      #      self.first_response_escal_date  = nil
+      #      self.close_time_escal_date      = nil
+      self.callback_loop = true
+      self.save
+      return true
+    end
+
+    # get sla for ticket
+    sla_selected = escalation_calculation_get_sla
+
+    # reset escalation if no sla is set
+    if !sla_selected
+      self.escalation_time            = nil
+      #      self.first_response_escal_date  = nil
+      #      self.close_time_escal_date      = nil
+      self.callback_loop = true
+      self.save
+      return true
+    end
+
+    #    puts sla_selected.inspect
+    #    puts days.inspect
+    self.escalation_time            = nil
+    self.first_response_escal_date  = nil
+    self.update_time_escal_date     = nil
+    self.close_time_escal_date      = nil
+
+    # first response
+    if sla_selected.first_response_time
+
+      # get escalation date without pending time
+      self.first_response_escal_date = TimeCalculation.dest_time( self.created_at, sla_selected.first_response_time, sla_selected.data, sla_selected.timezone )
+
+      # get pending time between created and first response escal. time
+      time_in_pending = escalation_suspend( self.created_at, self.first_response_escal_date, 'relative', sla_selected, sla_selected.first_response_time )
+
+      # get new escalation time (original escal_date + time_in_pending)
+      self.first_response_escal_date = TimeCalculation.dest_time( self.first_response_escal_date, time_in_pending.to_i, sla_selected.data, sla_selected.timezone )
+
+      # set ticket escalation
+      self.escalation_time = calculation_higher_time( self.escalation_time, self.first_response_escal_date, self.first_response )
+    end
+    if self.first_response# && !self.first_response_in_min
+
+      # get response time in min between created and first response
+      self.first_response_in_min = escalation_suspend( self.created_at, self.first_response, 'real', sla_selected )
+
+    end
+
+    # set time to show if sla is raised ot in
+    if sla_selected.first_response_time && self.first_response_in_min
+      self.first_response_diff_in_min = sla_selected.first_response_time - self.first_response_in_min
+    end
+
+
+    # update time
+    last_update = self.last_contact_agent
+    if !last_update
+      last_update = self.created_at
+    end
+    if sla_selected.update_time
+      self.update_time_escal_date = TimeCalculation.dest_time( last_update, sla_selected.update_time, sla_selected.data, sla_selected.timezone  )
+
+      # get pending time between created and update escal. time
+      time_in_pending = escalation_suspend( last_update, self.update_time_escal_date, 'relative', sla_selected, sla_selected.update_time )
+
+      # get new escalation time (original escal_date + time_in_pending)
+      self.update_time_escal_date = TimeCalculation.dest_time( self.update_time_escal_date, time_in_pending.to_i, sla_selected.data, sla_selected.timezone )
+
+      # set ticket escalation
+      self.escalation_time = calculation_higher_time( self.escalation_time, self.update_time_escal_date, false )
+    end
+    if self.last_contact_agent
+      self.update_time_in_min = TimeCalculation.business_time_diff( self.created_at, self.last_contact_agent, sla_selected.data, sla_selected.timezone  )
+    end
+
+    # set sla time
+    if sla_selected.update_time && self.update_time_in_min
+      self.update_time_diff_in_min = sla_selected.update_time - self.update_time_in_min
+    end
+
+
+    # close time
+    if sla_selected.close_time
+
+      # get escalation date without pending time
+      self.close_time_escal_date = TimeCalculation.dest_time( self.created_at, sla_selected.close_time, sla_selected.data, sla_selected.timezone  )
+
+      # get pending time between created and close escal. time
+      extended_escalation = escalation_suspend( self.created_at, self.close_time_escal_date, 'relative', sla_selected, sla_selected.close_time )
+
+      # get new escalation time (original escal_date + time_in_pending)
+      self.close_time_escal_date = TimeCalculation.dest_time( self.close_time_escal_date, extended_escalation.to_i, sla_selected.data, sla_selected.timezone )
+
+      # set ticket escalation
+      self.escalation_time = calculation_higher_time( self.escalation_time, self.close_time_escal_date, self.close_time )
+    end
+    if self.close_time # && !self.close_time_in_min
+      self.close_time_in_min = escalation_suspend( self.created_at, self.close_time, 'real', sla_selected )
+    end
+    # set sla time
+    if sla_selected.close_time && self.close_time_in_min
+      self.close_time_diff_in_min = sla_selected.close_time - self.close_time_in_min
+    end
+    self.callback_loop = true
+    self.save
+  end
+
+  private
+
+    #type could be:
+    # real - time without supsend state
+    # relative - only suspend time
+
+    def escalation_suspend (start_time, end_time, type, sla_selected, sla_time = 0)
+      if type == 'relative'
+        end_time += sla_time * 60
+      end
+      total_time_without_pending = 0
+      total_time = 0
+      #get history for ticket
+      history_list = History.list( 'Ticket', self.id )
+
+      #loop through hist. changes and get time
+      last_state            = nil
+      last_state_change     = nil
+      last_state_is_pending = false
+      history_list.each { |history_item|
+
+        # ignore if it isn't a state change
+        next if !history_item.history_attribute_id
+        history_attribute = History::Attribute.lookup( :id => history_item.history_attribute_id );
+        next if history_attribute.name != 'ticket_state'
+
+        # ignore all newer state before start_time
+        next if history_item.created_at < start_time
+
+        # ignore all older state changes after end_time
+        next if last_state_change && last_state_change > end_time
+
+        # if created_at is later then end_time, use end_time as last time
+        if history_item.created_at > end_time
+          history_item.created_at = end_time
+        end
+
+        # get initial state and time
+        if !last_state
+          last_state        = history_item.value_from
+          last_state_change = start_time
+        end
+
+        # check if time need to be counted
+        counted = true
+        if history_item.value_from == 'pending'
+          counted = false
+        elsif history_item.value_from == 'close'
+          counted = false
+        end
+
+        diff = escalation_time_diff( last_state_change, history_item.created_at, sla_selected )
+        if counted
+          puts "Diff count #{history_item.value_from} -> #{history_item.value_to} / #{last_state_change} -> #{history_item.created_at}"
+          total_time_without_pending = total_time_without_pending + diff
+        else
+          puts "Diff not count #{history_item.value_from} -> #{history_item.value_to} / #{last_state_change} -> #{history_item.created_at}"
+        end
+        total_time = total_time + diff
+
+        if history_item.value_to == 'pending'
+          last_state_is_pending = true
+        else
+          last_state_is_pending = false
+        end
+
+        # remember for next loop last state
+        last_state        = history_item.value_to
+        last_state_change = history_item.created_at
+      }
+
+      # if last state isnt pending, count rest
+      if !last_state_is_pending && last_state_change && last_state_change < end_time
+        diff = escalation_time_diff( last_state_change, end_time, sla_selected )
+        puts "Diff count last state was not pending #{diff.to_s} - #{last_state_change} - #{end_time}"
+        total_time_without_pending = total_time_without_pending + diff
+        total_time = total_time + diff
+      end
+
+      # if we have not had any state change
+      if !last_state_change
+        diff = escalation_time_diff( start_time, end_time, sla_selected )
+        puts 'Diff state has not changed ' + diff.to_s
+        total_time_without_pending = total_time_without_pending + diff
+        total_time = total_time + diff
+      end
+
+      #return sum
+      if type == 'real'
+        return total_time_without_pending
+      elsif type == 'relative'
+        relative = total_time - total_time_without_pending
+        return relative
+      else
+        raise "ERROR: Unknown type #{type}"
+      end
+    end
+
+    def escalation_time_diff( start_time, end_time, sla_selected )
+      if sla_selected
+        diff = TimeCalculation.business_time_diff( start_time, end_time, sla_selected.data, sla_selected.timezone)
+      else
+        diff = TimeCalculation.business_time_diff( start_time, end_time )
+      end
+      diff
+    end
+
+    def escalation_calculation_get_sla
+
+      sla_selected = nil
+      sla_list = Cache.get( 'SLA::List::Active' )
+      if sla_list == nil
+        sla_list = Sla.where( :active => true ).all
+        Cache.write( 'SLA::List::Active', sla_list, { :expires_in => 1.hour } )
+      end
+      sla_list.each {|sla|
+        if !sla.condition || sla.condition.empty?
+          sla_selected = sla
+        elsif sla.condition
+          hit = false
+          map = [
+            [ 'tickets.ticket_priority_id', 'ticket_priority_id' ],
+            [ 'tickets.group_id', 'group_id' ]
+          ]
+          map.each {|item|
+            if sla.condition[ item[0] ]
+              if sla.condition[ item[0] ].class == String
+                sla.condition[ item[0] ] = [ sla.condition[ item[0] ] ]
+              end
+              if sla.condition[ item[0] ].include?( self[ item[1] ].to_s )
+                hit = true
+              else
+                hit = false
+              end
+            end
+          }
+          if hit
+            sla_selected = sla
+          end
+        end
+      }
+
+      return sla_selected
+    end
+
+    def calculation_higher_time(escalation_time, check_time, done_time)
+      return escalation_time if done_time
+      return check_time if !escalation_time
+      return escalation_time if !check_time
+      return check_time if escalation_time > check_time
+      return escalation_time
+    end
+end

app/models/ticket/number.rb

@@ -0,0 +1,58 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
+class Ticket::Number < ApplicationLib
+
+=begin
+
+generate new ticket number
+
+  result = Ticket::Number.generate
+
+returns
+
+  result = "1234556" # new ticket number
+
+=end
+
+  def self.generate
+    
+    # generate number
+    (1..50_000).each { |i|
+      number = adapter.generate
+      ticket = Ticket.where( :number => number ).first
+      return number if !ticket
+    }
+    raise "Can't generate new ticket number!"
+  end
+
+=begin
+
+check if string contrains a valid ticket number
+
+  result = Ticket::Number.check('some string [Ticket#123456]')
+
+returns
+
+  result = ticket # Ticket model of ticket with matching ticket number
+
+=end
+
+  def self.check(string)
+    adapter.check(string)
+  end
+
+  def self.adapter
+
+    # load backend based on config
+    adapter_name = Setting.get('ticket_number')
+    if !adapter_name
+      raise "Missing ticket_number setting option"
+    end
+    adapter = self.load_adapter(adapter_name)
+    if !adapter
+      raise "Can't load ticket_number adapter '#{adapter_name}'"
+    end
+    adapter
+  end
+end
+

app/models/ticket/number/date.rb

@@ -3,7 +3,7 @@
 module Ticket::Number::Date
   extend self
 
-  def number_generate_item
+  def generate
 
     # get config
     config = Setting.get('ticket_number_date')
@@ -64,7 +64,7 @@ module Ticket::Number::Date
     end
     return number
   end
-  def number_check_item (string)
+  def check(string)
 
     # get config
     system_id           = Setting.get('system_id') || ''

app/models/ticket/number/increment.rb

@@ -3,7 +3,7 @@
 module Ticket::Number::Increment
   extend self
 
-  def number_generate_item
+  def generate
 
     # get config
     config = Setting.get('ticket_number_increment')
@@ -68,7 +68,7 @@ module Ticket::Number::Increment
     return number
   end
 
-  def number_check_item (string)
+  def check(string)
 
     # get config
     system_id           = Setting.get('system_id') || ''

app/models/ticket/overview.rb

@@ -0,0 +1,253 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
+require 'overview'
+
+class Ticket::Overview
+
+=begin
+
+all overview by user
+
+  result = Ticket::Overview.all(
+    :current_user => User.find(123),
+  )
+
+returns
+
+  result = [overview1, overview2]
+
+=end
+
+  def self.all (data)
+
+    # get customer overviews
+    if data[:current_user].is_role('Customer')
+      role = data[:current_user].is_role( 'Customer' )
+      if data[:current_user].organization_id && data[:current_user].organization.shared
+        overviews = Overview.where( :role_id => role.id, :active => true )
+      else
+        overviews = Overview.where( :role_id => role.id, :organization_shared => false, :active => true )
+      end
+      return overviews
+    end
+
+    # get agent overviews
+    role = data[:current_user].is_role( 'Agent' )
+    overviews = Overview.where( :role_id => role.id, :active => true )
+    return overviews
+  end
+
+=begin
+
+selected overview by user
+
+  result = Ticket::Overview.list(
+    :current_user => User.find(123),
+    :view         => 'some_view_url',
+  )
+
+returns
+
+  result = {
+    :tickets       => tickets,                # [ticket1, ticket2, ticket3]
+    :tickets_count => tickets_count,          # count of tickets
+    :overview      => overview_selected_raw,  # overview attributes
+  }
+
+=end
+
+  def self.list (data)
+
+    overviews = self.all(data)
+
+    # build up attributes hash
+    overview_selected     = nil
+    overview_selected_raw = nil
+
+    overviews.each { |overview|
+
+      # remember selected view
+      if data[:view] && data[:view] == overview.link
+        overview_selected     = overview
+        overview_selected_raw = Marshal.load( Marshal.dump(overview.attributes) )
+      end
+
+      # replace e.g. 'current_user.id' with current_user.id
+      overview.condition.each { |item, value |
+        if value && value.class.to_s == 'String'
+          parts = value.split( '.', 2 )
+          if parts[0] && parts[1] && parts[0] == 'current_user'
+            overview.condition[item] = data[:current_user][parts[1].to_sym]
+          end
+        end
+      }
+    }
+
+    if data[:view] && !overview_selected
+      raise "No such view '#{ data[:view] }'"
+    end
+
+    # sortby
+    # prio
+    # state
+    # group
+    # customer
+
+    # order
+    # asc
+    # desc
+
+    # groupby
+    # prio
+    # state
+    # group
+    # customer
+
+    #    all = attributes[:myopenassigned]
+    #    all.merge( { :group_id => groups } )
+
+    #    @tickets = Ticket.where(:group_id => groups, attributes[:myopenassigned] ).limit(params[:limit])
+    # get only tickets with permissions
+    if data[:current_user].is_role('Customer')
+      group_ids = Group.select( 'groups.id' ).
+      where( 'groups.active = ?', true ).
+      map( &:id )
+    else
+      group_ids = Group.select( 'groups.id' ).joins(:users).
+      where( 'groups_users.user_id = ?', [ data[:current_user].id ] ).
+      where( 'groups.active = ?', true ).
+      map( &:id )
+    end
+
+    # overview meta for navbar
+    if !overview_selected
+
+      # loop each overview
+      result = []
+      overviews.each { |overview|
+
+        # get count
+        count = Ticket.where( :group_id => group_ids ).where( _condition( overview.condition ) ).count()
+
+        # get meta info
+        all = {
+          :name => overview.name,
+          :prio => overview.prio,
+          :link => overview.link,
+        }
+
+        # push to result data
+        result.push all.merge( { :count => count } )
+      }
+      return result
+    end
+
+    # get result list
+    if data[:array]
+      order_by = overview_selected[:order][:by].to_s + ' ' + overview_selected[:order][:direction].to_s
+      if overview_selected.group_by && !overview_selected.group_by.empty?
+        order_by = overview_selected.group_by + '_id, ' + order_by
+      end
+      tickets = Ticket.select( 'id' ).
+      where( :group_id => group_ids ).
+      where( _condition( overview_selected.condition ) ).
+      order( order_by ).
+      limit( 500 )
+
+      ticket_ids = []
+      tickets.each { |ticket|
+        ticket_ids.push ticket.id
+      }
+
+      tickets_count = Ticket.where( :group_id => group_ids ).
+      where( _condition( overview_selected.condition ) ).
+      count()
+
+      return {
+        :ticket_list   => ticket_ids,
+        :tickets_count => tickets_count,
+        :overview      => overview_selected_raw,
+      }
+    end
+
+    # get tickets for overview
+    data[:start_page] ||= 1
+    tickets = Ticket.where( :group_id => group_ids ).
+    where( _condition( overview_selected.condition ) ).
+    order( overview_selected[:order][:by].to_s + ' ' + overview_selected[:order][:direction].to_s )#.
+    #      limit( overview_selected.view[ data[:view_mode].to_sym ][:per_page] ).
+    #      offset( overview_selected.view[ data[:view_mode].to_sym ][:per_page].to_i * ( data[:start_page].to_i - 1 ) )
+
+    tickets_count = Ticket.where( :group_id => group_ids ).
+    where( _condition( overview_selected.condition ) ).
+    count()
+
+    return {
+      :tickets       => tickets,
+      :tickets_count => tickets_count,
+      :overview      => overview_selected_raw,
+    }
+
+  end
+
+  private
+    def self._condition(condition)
+      sql  = ''
+      bind = [nil]
+      condition.each {|key, value|
+        if sql != ''
+          sql += ' AND '
+        end
+        if value.class == Array
+          sql += " #{key} IN (?)"
+          bind.push value
+        elsif value.class == Hash || value.class == ActiveSupport::HashWithIndifferentAccess
+          time = Time.now
+          if value['area'] == 'minute'
+            if value['direction'] == 'last'
+              time -= value['count'].to_i * 60
+            else
+              time += value['count'].to_i * 60
+            end
+          elsif value['area'] == 'hour'
+            if value['direction'] == 'last'
+              time -= value['count'].to_i * 60 * 60
+            else
+              time += value['count'].to_i * 60 * 60
+            end
+          elsif value['area'] == 'day'
+            if value['direction'] == 'last'
+              time -= value['count'].to_i * 60 * 60 * 24
+            else
+              time += value['count'].to_i * 60 * 60 * 24
+            end
+          elsif value['area'] == 'month'
+            if value['direction'] == 'last'
+              time -= value['count'].to_i * 60 * 60 * 24 * 31
+            else
+              time += value['count'].to_i * 60 * 60 * 24 * 31
+            end
+          elsif value['area'] == 'year'
+            if value['direction'] == 'last'
+              time -= value['count'].to_i * 60 * 60 * 24 * 365
+            else
+              time += value['count'].to_i * 60 * 60 * 24 * 365
+            end
+          end
+          if value['direction'] == 'last'
+            sql += " #{key} > ?"
+            bind.push time
+          else
+            sql += " #{key} < ?"
+            bind.push time
+          end
+        else
+          sql += " #{key} = ?"
+          bind.push value
+        end
+      }
+      bind[0] = sql
+      return bind
+    end
+
+end

app/models/ticket/permission.rb

@@ -0,0 +1,47 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
+module Ticket::Permission
+
+=begin
+
+check if user has access to ticket
+
+  ticket = Ticket.find(123)
+  result = ticket.permission( :current_user => User.find(123) )
+
+returns
+
+  result = true|false
+
+=end
+
+  def permission (data)
+
+    # check customer
+    if data[:current_user].is_role('Customer')
+
+      # access ok if its own ticket
+      return true if self.customer_id == data[:current_user].id
+
+      # access ok if its organization ticket
+      if data[:current_user].organization_id && self.organization_id
+        return true if self.organization_id == data[:current_user].organization_id
+      end
+
+      # no access
+      return false
+    end
+
+    # check agent
+
+    # access if requestor is owner
+    return true if self.owner_id == data[:current_user].id
+
+    # access if requestor is in group
+    data[:current_user].groups.each {|group|
+      return true if self.group.id == group.id
+    }
+    return false
+  end
+
+end

app/models/ticket/screen_options.rb

@@ -0,0 +1,170 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
+module Ticket::ScreenOptions
+
+=begin
+
+list of active agents
+
+  result = Ticket::ScreenOptions.agents()
+
+returns
+
+  result = [user1, user2]
+
+=end
+
+  def self.agents
+    User.where( :active => true ).joins(:roles).where( 'roles.name' => 'Agent', 'roles.active' => true ).uniq()
+  end
+
+=begin
+
+list attributes
+
+  result = Ticket::ScreenOptions.attributes_to_change(
+    :ticket_id  => 123,
+    :article_id => 123,
+
+    :ticket => ticket_model,
+  )
+
+returns
+
+  result = {
+    :ticket_article_type_id => ticket_article_type_ids,
+    :ticket_state_id        => ticket_state_ids,
+    :ticket_priority_id     => ticket_priority_ids,
+    :owner_id               => owner_ids,
+    :group_id               => group_ids,
+    :group_id__owner_id     => groups_users,
+  }
+
+=end
+
+  def self.attributes_to_change(params)
+    if params[:ticket_id]
+      params[:ticket] = self.find( params[:ticket_id] )
+    end
+    if params[:article_id]
+      params[:article] = self.find( params[:article_id] )
+    end
+
+    # get ticket states
+    ticket_state_ids = []
+    if params[:ticket]
+      ticket_state_type = params[:ticket].ticket_state.state_type
+    end
+    ticket_state_types = ['open', 'closed', 'pending action', 'pending reminder']
+    if ticket_state_type && !ticket_state_types.include?(ticket_state_type.name)
+      ticket_state_ids.push params[:ticket].ticket_state.id
+    end
+    ticket_state_types.each {|type|
+      ticket_state_type = Ticket::StateType.where( :name => type ).first
+      if ticket_state_type
+        ticket_state_type.states.each {|ticket_state|
+          ticket_state_ids.push ticket_state.id
+        }
+      end
+    }
+
+    # get owner
+    owner_ids = []
+    if params[:ticket]
+      params[:ticket].agent_of_group.each { |user|
+        owner_ids.push user.id
+      }
+    end
+
+    # get group
+    group_ids = []
+    Group.where( :active => true ).each { |group|
+      group_ids.push group.id
+    }
+
+    # get group / user relations
+    agents = {}
+    Ticket::ScreenOptions.agents.each { |user|
+      agents[ user.id ] = 1
+    }
+    groups_users = {}
+    group_ids.each {|group_id|
+      groups_users[ group_id ] = []
+      Group.find( group_id ).users.each {|user|
+        next if !agents[ user.id ]
+        groups_users[ group_id ].push user.id
+      }
+    }
+
+    # get priorities
+    ticket_priority_ids = []
+    Ticket::Priority.where( :active => true ).each { |priority|
+      ticket_priority_ids.push priority.id
+    }
+
+    ticket_article_type_ids = []
+    if params[:ticket]
+      ticket_article_types = ['note', 'phone']
+      if params[:ticket].group.email_address_id
+        ticket_article_types.push 'email'
+      end
+      ticket_article_types.each {|ticket_article_type_name|
+        ticket_article_type = Ticket::Article::Type.lookup( :name => ticket_article_type_name )
+        if ticket_article_type
+          ticket_article_type_ids.push ticket_article_type.id
+        end
+      }
+    end
+
+    return {
+      :ticket_article_type_id => ticket_article_type_ids,
+      :ticket_state_id        => ticket_state_ids,
+      :ticket_priority_id     => ticket_priority_ids,
+      :owner_id               => owner_ids,
+      :group_id               => group_ids,
+      :group_id__owner_id     => groups_users,
+    }
+  end
+
+=begin
+
+list tickets by customer groupd in state categroie open and closed
+
+  result = Ticket::ScreenOptions.list_by_customer(
+    :customer_id     => 123,
+    :limit           => 15, # optional, default 15
+  )
+
+returns
+
+  result = {
+    :open   => tickets_open,
+    :closed => tickets_closed,
+  }
+
+=end
+
+  def self.list_by_customer(data)
+
+    # get closed/open states
+    ticket_state_list_open   = Ticket::State.by_category( 'open' )
+    ticket_state_list_closed = Ticket::State.by_category( 'closed' )
+
+    # get tickets
+    tickets_open = Ticket.where(
+      :customer_id     => data[:customer_id],
+      :ticket_state_id => ticket_state_list_open
+    ).limit( data[:limit] || 15 ).order('created_at DESC')
+
+    tickets_closed = Ticket.where(
+      :customer_id     => data[:customer_id],
+      :ticket_state_id => ticket_state_list_closed
+    ).limit( data[:limit] || 15 ).order('created_at DESC')
+
+    return {
+      :open   => tickets_open,
+      :closed => tickets_closed,
+    }
+  end
+
+end

app/models/ticket/search.rb

@@ -0,0 +1,62 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
+module Ticket::Search
+
+=begin
+
+search tickets
+
+  result = Ticket.search(
+    :current_user => User.find(123),
+    :query        => 'search something',
+    :limit        => 15,
+  )
+
+returns
+
+  result = [ticket_model1, ticket_model2]
+
+=end
+
+  def search (params)
+
+    # get params
+    query        = params[:query]
+    limit        = params[:limit] || 12
+    current_user = params[:current_user]
+
+    conditions = []
+    if current_user.is_role('Agent')
+      group_ids = Group.select( 'groups.id' ).joins(:users).
+      where( 'groups_users.user_id = ?', current_user.id ).
+      where( 'groups.active = ?', true ).
+      map( &:id )
+      conditions = [ 'group_id IN (?)', group_ids ]
+    else
+      if !current_user.organization || ( !current_user.organization.shared || current_user.organization.shared == false )
+        conditions = [ 'customer_id = ?', current_user.id ]
+      else
+        conditions = [ '( customer_id = ? OR organization_id = ? )', current_user.id, current_user.organization.id ]
+      end
+    end
+
+    # do query
+    tickets_all = Ticket.select('DISTINCT(tickets.id)').
+    where(conditions).
+    where( '( `tickets`.`title` LIKE ? OR `tickets`.`number` LIKE ? OR `ticket_articles`.`body` LIKE ? OR `ticket_articles`.`from` LIKE ? OR `ticket_articles`.`to` LIKE ? OR `ticket_articles`.`subject` LIKE ?)', "%#{query}%", "%#{query}%", "%#{query}%", "%#{query}%", "%#{query}%", "%#{query}%" ).
+    joins(:articles).
+    limit(limit).
+    order('`tickets`.`created_at` DESC')
+
+    # build result list
+    tickets = []
+    users = {}
+    tickets_all.each do |ticket|
+      ticket_tmp = Ticket.lookup( :id => ticket.id )
+      tickets.push ticket_tmp
+    end
+
+    return tickets
+  end
+
+end

app/models/ticket/subject.rb

@@ -0,0 +1,78 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
+module Ticket::Subject
+
+=begin
+
+build new subject with ticket number in there
+
+  ticket = Ticket.find(123)
+  result = ticket.subject_build('some subject')
+
+returns
+
+  result = "[Ticket#1234567] some subject"
+
+=end
+
+  def subject_build (subject)
+
+    # clena subject
+    subject = self.subject_clean(subject)
+
+    ticket_hook         = Setting.get('ticket_hook')
+    ticket_hook_divider = Setting.get('ticket_hook_divider')
+
+    # none position
+    if Setting.get('ticket_hook_position') == 'none'
+      return subject
+    end
+
+    # right position
+    if Setting.get('ticket_hook_position') == 'right'
+      return subject + " [#{ticket_hook}#{ticket_hook_divider}#{self.number}] "
+    end
+
+    # left position
+    return "[#{ticket_hook}#{ticket_hook_divider}#{self.number}] " + subject
+  end
+
+=begin
+
+clean subject remove ticket number and other not needed chars
+
+  ticket = Ticket.find(123)
+  result = ticket.subject_clean('[Ticket#1234567] some subject')
+
+returns
+
+  result = "some subject"
+
+=end
+
+  def subject_clean (subject)
+    ticket_hook         = Setting.get('ticket_hook')
+    ticket_hook_divider = Setting.get('ticket_hook_divider')
+    ticket_subject_size = Setting.get('ticket_subject_size')
+
+    # remove all possible ticket hook formats with []
+    subject = subject.gsub /\[#{ticket_hook}: #{self.number}\](\s+?|)/, ''
+    subject = subject.gsub /\[#{ticket_hook}:#{self.number}\](\s+?|)/, ''
+    subject = subject.gsub /\[#{ticket_hook}#{ticket_hook_divider}#{self.number}\](\s+?|)/, ''
+
+    # remove all possible ticket hook formats without []
+    subject = subject.gsub /#{ticket_hook}: #{self.number}(\s+?|)/, ''
+    subject = subject.gsub /#{ticket_hook}:#{self.number}(\s+?|)/, ''
+    subject = subject.gsub /#{ticket_hook}#{ticket_hook_divider}#{self.number}(\s+?|)/, ''
+
+    # remove leading "..:\s" and "..[\d+]:\s" e. g. "Re: " or "Re[5]: "
+    subject = subject.gsub /^(..(\[\d+\])?:\s)+/, ''
+
+    # resize subject based on config
+    if subject.length > ticket_subject_size.to_i
+      subject = subject[ 0, ticket_subject_size.to_i ] + '[...]'
+    end
+
+    return subject
+  end
+end

app/models/user.rb

@@ -19,6 +19,19 @@ class User < ApplicationModel
 
   store                   :preferences
 
+=begin
+
+fullname of user
+
+  user = User.find(123)
+  result = user.fulename
+
+returns
+
+  result = "Bob Smith"
+
+=end
+
   def fullname
     fullname = ''
     if self.firstname
@@ -33,6 +46,19 @@ class User < ApplicationModel
     return fullname
   end
 
+=begin
+
+check if user is in role
+
+  user = User.find(123)
+  result = user.is_role('Customer')
+
+returns
+
+  result = true|false
+
+=end
+
   def is_role( role_name )
     self.roles.each { |role|
       return role if role.name == role_name
@@ -40,6 +66,18 @@ class User < ApplicationModel
     return false
   end
 
+=begin
+
+authenticate user
+
+  result = User.authenticate(username, password)
+
+returns
+
+  result = user_model # user model if authentication was successfully
+
+=end
+
   def self.authenticate( username, password )
 
     # do not authenticate with nothing
@@ -60,98 +98,52 @@ class User < ApplicationModel
       return false
     end
 
-    # use auth backends
+    user_auth = Auth.check( username, password, user )
-    config = [
-      {
-        :adapter => 'internal',
-      },
-      {
-        :adapter => 'test',
-      },
-    ]
-    Setting.where( :area => 'Security::Authentication' ).each {|setting|
-      if setting.state[:value]
-        config.push setting.state[:value]
-      end
-    }
-
-    # try to login against configure auth backends
-    user_auth = nil
-    config.each {|config_item|
-      next if !config_item[:adapter]
-      next if config_item.class == TrueClass
-      file = "auth/#{config_item[:adapter]}"
-      require file
-      user_auth = Auth.const_get("#{config_item[:adapter].to_s.upcase}").check( username, password, config_item, user )
-
-      # auth ok
-      if user_auth
-
-        # remember last login date
-        user_auth.update_last_login
-
-        # reset login failed
-        user_auth.login_failed = 0
-        user_auth.save
-
-        return user_auth
-      end
-    }
 
     # set login failed +1
     if !user_auth && user
+      sleep 1
       user.login_failed = user.login_failed + 1
       user.save
     end
 
-    # auth failed
+    # auth ok
-    sleep 1
     return user_auth
   end
 
+=begin
+
+authenticate user agains sso
+
+  result = User.sso(sso_params)
+
+returns
+
+  result = user_model # user model if authentication was successfully
+
+=end
+
   def self.sso(params)
 
-    # use auth backends
-    config = [
-      {
-        :adapter => 'env',
-      },
-      {
-        :adapter => 'otrs',
-      },
-    ]
-    #    Setting.where( :area => 'Security::Authentication' ).each {|setting|
-    #      if setting.state[:value]
-    #        config.push setting.state[:value]
-    #      end
-    #    }
-
     # try to login against configure auth backends
-    user_auth = nil
+    user_auth = Sso.check( params, user )
-    config.each {|config_item|
+    return if !user_auth
-      next if !config_item[:adapter]
-      next if config_item.class == TrueClass
-      file = "sso/#{config_item[:adapter]}"
-      require file
-      user_auth = SSO.const_get("#{config_item[:adapter].to_s.upcase}").check( params, config_item )
 
-      # auth ok
+    return user_auth
-      if user_auth
-
-        # remember last login date
-        user_auth.update_last_login
-
-        # reset login failed
-        user_auth.login_failed = 0
-        user_auth.save
-
-        return user_auth
-      end
-    }
-
-    return false
   end
 
+=begin
+
+create user from from omni auth hash
+
+  result = User.create_from_hash!(hash)
+
+returns
+
+  result = user_model # user model if create was successfully
+
+=end
+
   def self.create_from_hash!(hash)
     url = ''
     if hash['info']['urls'] then
@@ -173,6 +165,18 @@ class User < ApplicationModel
 
   end
 
+=begin
+
+send reset password email with token to user
+
+  result = User.password_reset_send(username)
+
+returns
+
+  result = true|false
+
+=end
+
   def self.password_reset_send(username)
     return if !username || username == ''
 
@@ -230,7 +234,18 @@ class User < ApplicationModel
     return true
   end
 
-  # check token
+=begin
+
+check reset password token
+
+  result = User.password_reset_check(token)
+
+returns
+
+  result = user_model # user_model if token was verified
+
+=end
+
   def self.password_reset_check(token)
     user = Token.check( :action => 'PasswordReset', :name => token )
 
@@ -242,6 +257,18 @@ class User < ApplicationModel
     return user
   end
 
+=begin
+
+reset reset password with token and set new password
+
+  result = User.password_reset_via_token(token,password)
+
+returns
+
+  result = user_model # user_model if token was verified
+
+=end
+
   def self.password_reset_via_token(token,password)
 
     # check token
@@ -256,6 +283,22 @@ class User < ApplicationModel
     return user
   end
 
+=begin
+
+search user
+
+  result = User.search(
+    :query        => 'some search term'
+    :limit        => 15,
+    :current_user => user_model,
+  )
+
+returns
+
+  result = [user_model1, user_model2, ...]
+
+=end
+
   def self.search(params)
 
     # get params
@@ -378,6 +421,19 @@ class User < ApplicationModel
     return user
   end
 
+=begin
+
+update last login date (is automatically done by auth and sso backend)
+
+  user = User.find(123)
+  result = user.update_last_login
+
+returns
+
+  result = new_user_model
+
+=end
+
   def update_last_login
     self.last_login = Time.now
     self.save

app/views/init/index.html.erb

@@ -6,8 +6,3 @@
 <div id="splash">
   <div class="logo">booting...</div>
 </div>
-<script type="text/javascript">
-  jQuery(function(){
-    new App.Run();
-  })
-</script>

app/views/layouts/application.html.erb

@@ -3,7 +3,11 @@
 <head>
   <title><%= Setting.get('product_name') %></title>
   <%= stylesheet_link_tag    "application" %>
+  <% if Rails.configuration.assets.debug %>
   <%= javascript_include_tag "application" %>
+  <% else %>
+  <%= javascript_include_tag "application", :defer => 'defer' %>
+  <% end %>
   <%= csrf_meta_tags %>
 </head>
 <body>

config/environments/test_mysql.rb

@@ -0,0 +1,45 @@
+Zammad::Application.configure do
+  # Settings specified here will take precedence over those in config/application.rb
+
+  # The test environment is used exclusively to run your application's
+  # test suite. You never need to work with it otherwise. Remember that
+  # your test database is "scratch space" for the test suite and is wiped
+  # and recreated between test runs. Don't rely on the data there!
+  config.cache_classes = true
+
+  # Configure static asset server for tests with Cache-Control for performance
+  config.serve_static_assets = true
+  config.static_cache_control = "public, max-age=3600"
+
+  config.assets.compress = false
+  config.assets.compile = true
+  config.assets.digest = true
+
+  # Log error messages when you accidentally call methods on nil
+  config.whiny_nils = true
+
+  # Show full error reports and disable caching
+  config.consider_all_requests_local       = true
+  config.action_controller.perform_caching = true
+
+  # Raise exceptions instead of rendering exception templates
+  config.action_dispatch.show_exceptions = false
+
+  # Tell Action Mailer not to deliver emails to the real world.
+  # The :test delivery method accumulates sent emails in the
+  # ActionMailer::Base.deliveries array.
+  config.action_mailer.delivery_method = :test
+
+  # Raise exception on mass assignment protection for Active Record models
+  config.active_record.mass_assignment_sanitizer = :strict
+
+  # Print deprecation notices to the stderr
+  config.active_support.deprecation = :stderr
+
+  # Disable request forgery protection in test environment
+  config.action_controller.allow_forgery_protection    = false
+
+  # autoload on
+  config.dependency_loading = true
+
+end

db/migrate/20130815000001_update_geo2.rb

@@ -0,0 +1,52 @@
+class UpdateGeo2 < ActiveRecord::Migration
+  def up
+    Setting.where( :name => 'geo_backend' ).destroy_all
+    Setting.create_if_not_exists(
+      :title       => 'Geo Location Backend',
+      :name        => 'geo_location_backend',
+      :area        => 'System::Geo',
+      :description => 'Defines the backend for geo location lookups.',
+      :options     => {
+        :form => [
+          {
+            :display  => '',
+            :null     => true,
+            :name     => 'geo_location_backend',
+            :tag      => 'select',
+            :options  => {
+              '' => '-',
+              'GeoLocation::Gmaps' => 'Google Maps',
+            },
+          },
+        ],
+      },
+      :state    => 'GeoLocation::Gmaps',
+      :frontend => false
+    )
+    Setting.create_if_not_exists(
+      :title       => 'Geo IP Backend',
+      :name        => 'geo_ip_backend',
+      :area        => 'System::Geo',
+      :description => 'Defines the backend for geo ip lookups.',
+      :options     => {
+        :form => [
+          {
+            :display  => '',
+            :null     => true,
+            :name     => 'geo_ip_backend',
+            :tag      => 'select',
+            :options  => {
+              '' => '-',
+              'GeoIp::Freegeoip' => 'freegeoip.net',
+            },
+          },
+        ],
+      },
+      :state    => 'GeoIp::Freegeoip',
+      :frontend => false
+    )
+  end
+  def down
+  end
+end
+

db/migrate/20130815000002_update_ticket_number.rb

@@ -0,0 +1,33 @@
+class UpdateTicketNumber < ActiveRecord::Migration
+  def up
+    Setting.create_or_update(
+      :title       => 'Ticket Number Format',
+      :name        => 'ticket_number',
+      :area        => 'Ticket::Number',
+      :description => 'Selects the ticket number generator module. "Increment" increments the ticket
+     number, the SystemID and the counter are used with SystemID.Counter format (e.g. 1010138, 1010139).
+     With "Date" the ticket numbers will be generated by the current date, the SystemID and the counter.
+     The format looks like Year.Month.Day.SystemID.counter (e.g. 201206231010138, 201206231010139).
+     With param "Checksum => true" the counter will be appended as checksum to the string. The format 
+     looks like SystemID.Counter.CheckSum (e. g. 10101384, 10101392) or Year.Month.Day.SystemID.Counter.CheckSum (e.g. 2012070110101520, 2012070110101535).',
+      :options     => {
+        :form => [
+          {
+            :display   => '',
+            :null      => true,
+            :name      => 'ticket_number', 
+            :tag       => 'select',
+            :options   => {
+              'Ticket::Number::Increment' => 'Increment (SystemID.Counter)',
+              'Ticket::Number::Date'      => 'Date (Year.Month.Day.SystemID.Counter)',
+            },
+          },
+        ],
+      },
+      :state    => 'Ticket::Number::Increment',
+      :frontend => false
+    )
+  end
+  def down
+  end
+end

db/seeds.rb

@@ -135,7 +135,7 @@ Setting.create_if_not_exists(
 )
 Setting.create_if_not_exists(
   :title       => 'Geo Location Backend',
-  :name        => 'geo_backend',
+  :name        => 'geo_location_backend',
   :area        => 'System::Geo',
   :description => 'Defines the backend for geo location lookups.',
   :options     => {
@@ -143,17 +143,39 @@ Setting.create_if_not_exists(
       {
         :display  => '',
         :null     => true,
-        :name     => 'geo_backend', 
+        :name     => 'geo_location_backend',
         :tag      => 'select',
         :options  => {
           '' => '-',
-          'Gmaps' => 'Google Maps',
+          'GeoLocation::Gmaps' => 'Google Maps',
         },
       },
     ],
   },
-  :state    => 'Gmaps',
+  :state    => 'GeoLocation::Gmaps',
-  :frontend => true
+  :frontend => false
+)
+Setting.create_if_not_exists(
+  :title       => 'Geo IP Backend',
+  :name        => 'geo_ip_backend',
+  :area        => 'System::Geo',
+  :description => 'Defines the backend for geo ip lookups.',
+  :options     => {
+    :form => [
+      {
+        :display  => '',
+        :null     => true,
+        :name     => 'geo_ip_backend',
+        :tag      => 'select',
+        :options  => {
+          '' => '-',
+          'GeoIp::Freegeoip' => 'freegeoip.net',
+        },
+      },
+    ],
+  },
+  :state    => 'GeoIp::Freegeoip',
+  :frontend => false
 )
 
 Setting.create_if_not_exists(
@@ -228,7 +250,7 @@ Setting.create_if_not_exists(
   :area        => 'Security::Authentication',
   :description => 'Enables user authentication via OTRS.',
   :state    => {
-    :adapter           => 'otrs',
+    :adapter           => 'Auth::Otrs',
     :required_group_ro => 'stats',
     :group_rw_role_map => {
       'admin' => 'Admin',
@@ -249,7 +271,7 @@ Setting.create_if_not_exists(
   :area        => 'Security::Authentication',
   :description => 'Enables user authentication via LDAP.',
   :state    => {
-    :adapter        => 'ldap',
+    :adapter        => 'Auth::Ldap',
     :host           => 'localhost',
     :port           => 389,
     :bind_dn        => 'cn=Manager,dc=example,dc=org',
@@ -690,13 +712,13 @@ Setting.create_if_not_exists(
         :name      => 'ticket_number', 
         :tag       => 'select',
         :options   => {
-          'increment' => 'Increment (SystemID.Counter)',
+          'Ticket::Number::Increment' => 'Increment (SystemID.Counter)',
-          'date'      => 'Date (Year.Month.Day.SystemID.Counter)',
+          'Ticket::Number::Date'      => 'Date (Year.Month.Day.SystemID.Counter)',
         },
       },
     ],
   },
-  :state    => 'increment',
+  :state    => 'Ticket::Number::Increment',
   :frontend => false
 )
 Setting.create_if_not_exists(

lib/application_lib.rb

@@ -0,0 +1,50 @@
+class ApplicationLib
+
+=begin
+
+load adapter based on setting option
+
+  result = self.load_adapter_by_setting( 'some_setting_with_class_name' )
+
+returns
+
+  result = Some::Classname
+
+=end
+
+  def self.load_adapter_by_setting(setting)
+    adapter = Setting.get( setting )
+    return if !adapter
+
+    # load backend
+    self.load_adapter(adapter)
+  end
+
+=begin
+
+load adapter
+
+  result = self.load_adapter( 'Some::Classname' )
+
+returns
+
+  result = Some::Classname
+
+=end
+
+  def self.load_adapter(adapter)
+
+    # load adapter
+
+    # will only work on ruby 2.0
+#    Object.const_get(adapter)
+
+    # will work on ruby 1.9 and 2.0
+#    adapter.split('::').inject(Object) do |mod, class_name|
+#      mod.const_get(class_name)
+#    end
+
+    # will work with active_support
+    adapter.constantize
+  end
+end

lib/auth.rb

@@ -0,0 +1,63 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
+class Auth < ApplicationLib
+
+=begin
+
+authenticate user via username and password
+
+  result = Auth.check( username, password, user )
+
+returns
+
+  result = user_model # if authentication was successfully
+
+=end
+
+  def self.check(username, password, user)
+
+    # use std. auth backends
+    config = [
+      {
+        :adapter => 'Auth::Internal',
+      },
+      {
+        :adapter => 'Auth::Test',
+      },
+    ]
+
+    # added configured backends
+    Setting.where( :area => 'Security::Authentication' ).each {|setting|
+      if setting.state[:value]
+        config.push setting.state[:value]
+      end
+    }
+
+    # try to login against configure auth backends
+    user_auth = nil
+    config.each {|config_item|
+      next if !config_item[:adapter]
+
+      # load backend
+      backend = self.load_adapter( config_item[:adapter] )
+      return if !backend
+
+      user_auth = backend.check( username, password, config_item, user )
+
+      # auth ok
+      if user_auth
+
+        # remember last login date
+        user_auth.update_last_login
+
+        # reset login failed
+        user_auth.login_failed = 0
+        user_auth.save
+
+        return user_auth
+      end
+    }
+    return
+
+  end
+end

lib/auth/internal.rb

@@ -1,6 +1,6 @@
-module Auth
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
-end
+
-module Auth::INTERNAL
+module Auth::Internal
   def self.check( username, password, config, user )
 
     # return if no user exists

lib/auth/ldap.rb

@@ -1,8 +1,8 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 require 'net/ldap'
 
-module Auth
+module Auth::Ldap
-end
-module Auth::LDAP
   def self.check( username, password, config, user )
 
     scope = Net::LDAP::SearchScope_WholeSubtree

lib/auth/otrs.rb

@@ -1,7 +1,8 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 require 'import/otrs'
-module Auth
+
-end
+module Auth::Otrs
-module Auth::OTRS
   def self.check( username, password, config, user )
 
     endpoint = Setting.get('import_otrs_endpoint')

lib/auth/test.rb

@@ -1,6 +1,6 @@
-module Auth
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
-end
+
-module Auth::TEST
+module Auth::Test
   def self.check( username, password, config, user )
 
     # development systems

lib/geo_ip.rb

@@ -0,0 +1,38 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
+class GeoIp < ApplicationLib
+
+=begin
+
+lookup location based on ip or hostname
+
+  result = GeoIp.location( '172.0.0.1' )
+
+returns
+
+  result = {
+    "ip"            => "172.0.0.1"
+    "country_code"  => "DE",
+    "country_name"  => "Germany",
+    "region_code"   => "05",
+    "region_name"   => "Hessen",
+    "city"          => "Frankfurt Am Main"
+    "zipcode"       => "12345",
+    "latitude"      => 50.1167,
+    "longitude"     => 8.6833,
+    "metro_code"    => "",
+    "areacode"      => ""
+  }
+
+=end
+
+  def self.location(address)
+
+    # load backend
+    backend = self.load_adapter_by_setting( 'geo_ip_backend' )
+    return if !backend
+
+    # db lookup
+    backend.location(address)
+  end
+end

lib/geo_ip/freegeoip.rb

@@ -1,11 +1,13 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 require 'faraday'
 require 'cache'
 
-module Geoip
+class GeoIp::Freegeoip
   def self.location(address)
 
     # check cache
-    cache_key = "geoip::#{address}"
+    cache_key = "freegeoip::#{address}"
     cache = Cache.get( cache_key )
     return cache if cache
 

lib/geo_location.rb

@@ -0,0 +1,48 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
+class GeoLocation < ApplicationLib
+
+=begin
+
+lookup lat and lng for address
+
+  result = GeoLocation.geocode( 'Marienstrasse 13, 10117 Berlin' )
+
+returns
+
+  result = [ 4.21312, 1.3123 ]
+
+=end
+
+  def self.geocode(address)
+
+    # load backend
+    backend = self.load_adapter_by_setting( 'geo_location_backend' )
+    return if !backend
+
+    # db lookup
+    backend.geocode(address)
+  end
+
+=begin
+
+lookup address for lat and lng
+
+  result = GeoLocation.reverse_geocode( 4.21312, 1.3123 )
+
+returns
+
+  result = 'some address'
+
+=end
+
+  def self.reverse_geocode(lat,lng)
+
+    # load backend
+    backend = self.load_adapter_by_setting( 'geo_location_backend' )
+    return if !backend
+
+    # db lookup
+    backend.reverse_geocode(lat,lng)
+  end
+end

lib/geo_location/gmaps.rb

@@ -1,8 +1,11 @@
-module Gmaps
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
+class GeoLocation::Gmaps
+
   def self.geocode(address)
     url = "http://maps.googleapis.com/maps/api/geocode/json?address=#{CGI::escape address}&sensor=true"
     response = Net::HTTP.get_response( URI.parse(url) )
-    return if response.code.to_s != '200'
+    return if ! response.kind_of? Net::HTTPSuccess
 
     result = JSON.parse( response.body )
 
@@ -14,7 +17,7 @@ module Gmaps
   def self.reverse_geocode(lat,lng)
     url = "http://maps.googleapis.com/maps/api/geocode/json?latlng=#{lat},#{lng}&sensor=true"
     response = Net::HTTP.get_response( URI.parse(url) )
-    return if response.code.to_s != '200'
+    return if ! response.kind_of? Net::HTTPSuccess
 
     result = JSON.parse( response.body )
 

lib/rss.rb

@@ -9,11 +9,11 @@ module RSS
       response = Net::HTTP.get_response( URI.parse(url) )
 
       # check if redirect is needed
-      if response.code.to_s == '301' || response.code.to_s == '302'
+      if response.kind_of? Net::HTTPRedirection 
         url = response.header['location']
         response = Net::HTTP.get_response( URI.parse( url ) )
       end
-      if response.code.to_s != '200'
+      if ! response.kind_of? Net::HTTPSuccess
         raise "Can't fetch '#{url}', http code: #{response.code.to_s}"
         return
       end

lib/session.rb

@@ -395,7 +395,7 @@ class UserState
       # overview
       cache_key = @cache_key + '_overview'
       if CacheIn.expired(cache_key)
-        overview = Ticket.overview(
+        overview = Ticket::Overview.list(
           :current_user => user,
         )
         overview_cache = CacheIn.get( cache_key, { :re_expire => true } )
@@ -405,20 +405,19 @@ class UserState
 #          puts overview.inspect
 #          puts '------'
 #          puts overview_cache.inspect
-          CacheIn.set( cache_key, overview, { :expires_in => 3.seconds } )
+          CacheIn.set( cache_key, overview, { :expires_in => 4.seconds } )
         end
       end
 
       # overview lists
-      overviews = Ticket.overview_list(
+      overviews = Ticket::Overview.all(
         :current_user => user,
       )
       overviews.each { |overview|
         cache_key = @cache_key + '_overview_data_' + overview.link
         if CacheIn.expired(cache_key)
-          overview_data = Ticket.overview(
+          overview_data = Ticket::Overview.list(
             :view         => overview.link,
-#            :view_mode    => params[:view_mode],
             :current_user => user,
             :array        => true,
           )
@@ -434,7 +433,7 @@ class UserState
       # create_attributes
       cache_key = @cache_key + '_ticket_create_attributes'
       if CacheIn.expired(cache_key)
-        ticket_create_attributes = Ticket.attributes_to_change(
+        ticket_create_attributes = Ticket::ScreenOptions.attributes_to_change(
           :current_user_id => user.id,
         )
         ticket_create_attributes_cache = CacheIn.get( cache_key, { :re_expire => true } )
@@ -638,7 +637,7 @@ class ClientState
       end
 
       # overview_data
-      overviews = Ticket.overview_list(
+      overviews = Ticket::Overview.all(
         :current_user => user,
       )
       overviews.each { |overview|
@@ -661,7 +660,7 @@ class ClientState
             group_ids.push group.id
           }
           agents = {}
-          Ticket.agents.each { |user|
+          Ticket::ScreenOptions.agents.each { |user|
             agents[ user.id ] = 1
           }
           groups_users = {}

lib/sso.rb

@@ -0,0 +1,63 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
+class Sso < ApplicationLib
+
+=begin
+
+authenticate user via username and password
+
+  result = Sso.check( params, config_item )
+
+returns
+
+  result = user_model # if authentication was successfully
+
+=end
+
+  def self.check(params)
+
+    # use std. auth backends
+    config = [
+      {
+        :adapter => 'Sso::Env',
+      },
+      {
+        :adapter => 'Sso::Otrs',
+      },
+    ]
+
+    # added configured backends
+    Setting.where( :area => 'Security::SSO' ).each {|setting|
+      if setting.state[:value]
+        config.push setting.state[:value]
+      end
+    }
+
+    # try to login against configure auth backends
+    user_auth = nil
+    config.each {|config_item|
+      next if !config_item[:adapter]
+
+      # load backend
+      backend = self.load_adapter( config_item[:adapter] )
+      return if !backend
+
+      user_auth = backend.check( params, config_item )
+
+      # auth ok
+      if user_auth
+
+        # remember last login date
+        user_auth.update_last_login
+
+        # reset login failed
+        user_auth.login_failed = 0
+        user_auth.save
+
+        return user_auth
+      end
+    }
+    return
+
+  end
+end

lib/sso/env.rb

@@ -1,6 +1,6 @@
-module SSO
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
-end
+
-module SSO::ENV
+module Sso::Env
   def self.check( params, config_item )
 
     # try to find user based on login

lib/sso/otrs.rb

@@ -1,6 +1,6 @@
-module SSO
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
-end
+
-module SSO::OTRS
+module Sso::Otrs
   def self.check( params, config_item )
 
     endpoint = Setting.get('import_otrs_endpoint')

test/browser/signup_test.rb

@@ -55,7 +55,7 @@ class SignupTest < TestCase
           },
           {
             :execute => 'wait',
-            :value   => 2,
+            :value   => 5,
           },
 
           # check action

test/unit/auth_test.rb

@@ -7,7 +7,7 @@ Setting.create_or_update(
   :area        => 'Security::Authentication',
   :description => 'Enables user authentication via LDAP.',
   :state    => {
-    :adapter        => 'ldap',
+    :adapter        => 'Auth::Ldap',
     :host           => 'localhost',
     :port           => 389,
     :bind_dn        => 'cn=Manager,dc=example,dc=org',
@@ -45,6 +45,7 @@ else
     :created_by_id => 1
   )
 end
+
 class AuthTest < ActiveSupport::TestCase
   test 'auth' do
     tests = [