diff --git a/app/controllers/integration/sipgate_controller.rb b/app/controllers/integration/sipgate_controller.rb
index 888094541..e7c511969 100644
--- a/app/controllers/integration/sipgate_controller.rb
+++ b/app/controllers/integration/sipgate_controller.rb
@@ -28,12 +28,12 @@ class Integration::SipgateController < ApplicationController
         if params['user']
           params['comment'] = "#{params['user']} -> reject, busy"
         end
-        update_log(params)
+        Cti::Log.process(params)
         return true
       }
     end
 
-    update_log(params)
+    Cti::Log.process(params)
 
     xml = Builder::XmlMarkup.new(indent: 2)
     xml.instruct!
@@ -77,7 +77,7 @@ class Integration::SipgateController < ApplicationController
     if from
       params['from'] = from
     end
-    update_log(params)
+    Cti::Log.process(params)
   end
 
   private
@@ -99,107 +99,6 @@ class Integration::SipgateController < ApplicationController
     @config ||= Setting.get('sipgate_config')
   end
 
-  def update_log(params)
-    user = params['user']
-    if Array === user
-      user = user.join(', ')
-    end
-
-    from_comment = nil
-    to_comment = nil
-    preferences = nil
-    if params['direction'] == 'in'
-      to_comment = user
-      from_comment, preferences = update_log_item('from')
-    else
-      from_comment = user
-      to_comment, preferences = update_log_item('to')
-    end
-
-    comment = params['cause']
-
-    case params['event']
-    when 'newCall':
-      Cti::Log.create(
-        direction: params['direction'],
-        from: params['from'],
-        from_comment: from_comment,
-        to: params['to'],
-        to_comment: to_comment,
-        call_id: params['callId'],
-        comment: comment,
-        state: params['event'],
-        preferences: preferences,
-      )
-    when 'answer':
-      log = Cti::Log.find_by(call_id: params['callId'])
-      raise "No such call_id #{params['callId']}" if !log
-      log.state = 'answer'
-      log.start = Time.zone.now
-      if user
-        log.to_comment = user
-      end
-      log.comment = comment
-      log.save
-    when 'hangup':
-      log = Cti::Log.find_by(call_id: params['callId'])
-      raise "No such call_id #{params['callId']}" if !log
-      if params['direction'] == 'in' && log.state == 'newCall'
-        log.done = false
-      end
-      if params['direction'] == 'in' && log.to_comment == 'voicemail'
-        log.done = false
-      end
-      log.state = 'hangup'
-      log.end = Time.zone.now
-      log.comment = comment
-      log.save
-    else
-      raise "Unknown event #{params['event']}"
-    end
-
-  end
-
-  def update_log_item(direction)
-    from_comment_known = ''
-    from_comment_maybe = ''
-    preferences_known = {}
-    preferences_known[direction] = []
-    preferences_maybe = {}
-    preferences_maybe[direction] = []
-    caller_ids = Cti::CallerId.lookup(params[direction])
-    caller_ids.each { |record|
-      if record.level == 'known'
-        preferences_known[direction].push record
-      else
-        preferences_maybe[direction].push record
-      end
-      comment = ''
-      if record.user_id
-        user = User.lookup(id: record.user_id)
-        if user
-          comment += user.fullname
-        end
-      elsif !record.comment.empty?
-        comment += record.comment
-      end
-      if record.level == 'known'
-        if !from_comment_known.empty?
-          from_comment_known += ','
-        end
-        from_comment_known += comment
-      else
-        if !from_comment_maybe.empty?
-          from_comment_maybe += ','
-        end
-        from_comment_maybe += comment
-      end
-    }
-    return [from_comment_known, preferences_known] if !from_comment_known.empty?
-    return ["maybe #{from_comment_maybe}", preferences_maybe] if !from_comment_maybe.empty?
-    nil
-  end
-
   def xml_error(error)
     xml = Builder::XmlMarkup.new(indent: 2)
     xml.instruct!
diff --git a/app/models/cti/caller_id.rb b/app/models/cti/caller_id.rb
index f016d7d42..a00599c07 100644
--- a/app/models/cti/caller_id.rb
+++ b/app/models/cti/caller_id.rb
@@ -233,5 +233,45 @@ returns
       caller_ids
     end
 
+    def self.get_comment_preferences(caller_id, direction)
+      from_comment_known = ''
+      from_comment_maybe = ''
+      preferences_known = {}
+      preferences_known[direction] = []
+      preferences_maybe = {}
+      preferences_maybe[direction] = []
+
+      self.lookup(caller_id).each { |record|
+        if record.level == 'known'
+          preferences_known[direction].push record
+        else
+          preferences_maybe[direction].push record
+        end
+        comment = ''
+        if record.user_id
+          user = User.lookup(id: record.user_id)
+          if user
+            comment += user.fullname
+          end
+        elsif !record.comment.empty?
+          comment += record.comment
+        end
+        if record.level == 'known'
+          if !from_comment_known.empty?
+            from_comment_known += ','
+          end
+          from_comment_known += comment
+        else
+          if !from_comment_maybe.empty?
+            from_comment_maybe += ','
+          end
+          from_comment_maybe += comment
+        end
+      }
+      return [from_comment_known, preferences_known] if !from_comment_known.empty?
+      return ["maybe #{from_comment_maybe}", preferences_maybe] if !from_comment_maybe.empty?
+      nil
+    end
+
   end
 end
diff --git a/app/models/cti/log.rb b/app/models/cti/log.rb
index fc6046ae9..35baed1bc 100644
--- a/app/models/cti/log.rb
+++ b/app/models/cti/log.rb
@@ -254,6 +254,67 @@ returns
       }
     end
 
+    # processes a incoming event
+    def self.process(params)
+      comment = params['cause']
+      event   = params['event']
+      user    = params['user']
+      if Array === user
+        user = user.join(', ')
+      end
+
+      from_comment = nil
+      to_comment = nil
+      preferences = nil
+      if params['direction'] == 'in'
+        to_comment = user
+        from_comment, preferences = CallerId.get_comment_preferences(params['from'], params['direction'])
+      else
+        from_comment = user
+        to_comment, preferences = CallerId.get_comment_preferences(params['to'], params['direction'])
+      end
+
+      case event
+      when 'newCall'
+        self.create(
+          direction: params['direction'],
+          from: params['from'],
+          from_comment: from_comment,
+          to: params['to'],
+          to_comment: to_comment,
+          call_id: params['callId'],
+          comment: comment,
+          state: event,
+          preferences: preferences,
+        )
+      when 'answer'
+        log = self.find_by(call_id: params['callId'])
+        raise "No such call_id #{params['callId']}" if !log
+        log.state = 'answer'
+        log.start = Time.zone.now
+        if user
+          log.to_comment = user
+        end
+        log.comment = comment
+        log.save
+      when 'hangup'
+        log = self.find_by(call_id: params['callId'])
+        raise "No such call_id #{params['callId']}" if !log
+        if params['direction'] == 'in' && log.state == 'newCall'
+          log.done = false
+        end
+        if params['direction'] == 'in' && log.to_comment == 'voicemail'
+          log.done = false
+        end
+        log.state = 'hangup'
+        log.end = Time.zone.now
+        log.comment = comment
+        log.save
+      else
+        raise ArgumentError, "Unknown event #{event}"
+      end
+    end
+
     def push_event
       users = User.with_permissions('cti.agent')
       users.each { |user|