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Improved importer.

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This commit is contained in:
Martin Edenhofer 2014-11-21 00:58:37 +01:00
parent 971e32d0e6
commit 8a5de1463a
2 changed files with 54 additions and 6 deletions
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4
lib/import/otrs2.rb
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@ -428,7 +428,7 @@ module Import::OTRS2
# find owner # find owner
if ticket_new[:owner] if ticket_new[:owner]
user = User.lookup( :login => ticket_new[:owner] ) user = User.lookup( :login => ticket_new[:owner].downcase )
if user if user
ticket_new[:owner_id] = user.id ticket_new[:owner_id] = user.id
else else
@ -439,7 +439,7 @@ module Import::OTRS2
# find customer # find customer
if ticket_new[:customer] if ticket_new[:customer]
user = User.lookup( :login => ticket_new[:customer] ) user = User.lookup( :login => ticket_new[:customer].downcase )
if user if user
ticket_new[:customer_id] = user.id ticket_new[:customer_id] = user.id
else else

56
test/integration/otrs_import_test.rb
View file

@ -6,7 +6,7 @@ class OtrsImportTest < ActiveSupport::TestCase
# check count of imported items # check count of imported items
test 'check counts' do test 'check counts' do
#agent_count = User.where() #agent_count = User.where()
assert_equal( 600, Ticket.count, 'tickets' ) assert_equal( 603, Ticket.count, 'tickets' )
assert_equal( 10, Ticket::State.count, 'ticket states' ) assert_equal( 10, Ticket::State.count, 'ticket states' )
assert_equal( 24, Group.count, 'groups' ) assert_equal( 24, Group.count, 'groups' )
@ -88,9 +88,17 @@ class OtrsImportTest < ActiveSupport::TestCase
# check all synced states and state types # check all synced states and state types
test 'check ticket stats' do test 'check ticket stats' do
state_new = Ticket::State.find(1) state = Ticket::State.find(1)
assert_equal( 'new', state_new.name ) assert_equal( 'new', state.name )
assert_equal( 'new', state_new.state_type.name ) assert_equal( 'new', state.state_type.name )
state = Ticket::State.find(2)
assert_equal( 'closed successful', state.name )
assert_equal( 'closed', state.state_type.name )
state = Ticket::State.find(6)
assert_equal( 'pending reminder', state.name )
assert_equal( 'pending reminder', state.state_type.name )
end end
# check groups/queues # check groups/queues
@ -123,4 +131,44 @@ class OtrsImportTest < ActiveSupport::TestCase
organization2 = user2.organization organization2 = user2.organization
assert( organization2, nil ) assert( organization2, nil )
end end
# check imported tickets
test 'check tickets' do
# ticket is open
ticket = Ticket.find(728)
assert_equal( 'test #1', ticket.title )
assert_equal( 'open', ticket.state.name )
assert_equal( 'Misc', ticket.group.name )
assert_equal( '4 high', ticket.priority.name )
assert_equal( 'agent-2', ticket.owner.login )
assert_equal( 'partner', ticket.customer.login )
assert_equal( 'Partner der betreut', ticket.organization.name )
assert_equal( Time.parse('2014-11-20 22:33:41 +0000').gmtime.to_s, ticket.created_at.to_s )
assert_equal( nil, ticket.close_time )
# ticket is created with state closed
ticket = Ticket.find(729)
assert_equal( 'test #2', ticket.title )
assert_equal( 'closed successful', ticket.state.name )
assert_equal( 'Raw', ticket.group.name )
assert_equal( '3 normal', ticket.priority.name )
assert_equal( 'agent-2', ticket.owner.login )
assert_equal( 'jn2', ticket.customer.login )
assert_equal( 'Znuny GmbH', ticket.organization.name )
assert_equal( Time.parse('2014-11-20 23:24:20 +0000').gmtime.to_s, ticket.created_at.to_s )
assert_equal( Time.parse('2014-11-20 23:24:20 +0000').gmtime.to_s, ticket.close_time.to_s )
# ticket is created open and now closed
ticket = Ticket.find(730)
assert_equal( 'test #3', ticket.title )
assert_equal( 'closed successful', ticket.state.name )
assert_equal( 'Postmaster', ticket.group.name )
assert_equal( '3 normal', ticket.priority.name )
assert_equal( 'agent-2', ticket.owner.login )
assert_equal( 'betreuterkunde2', ticket.customer.login )
assert_equal( 'Noch ein betreuter Kunde', ticket.organization.name )
assert_equal( Time.parse('2014-11-21 00:17:40 +0000').gmtime.to_s, ticket.created_at.to_s )
assert_equal( Time.parse('2014-11-21 00:21:08 +0000').gmtime.to_s, ticket.close_time.to_s )
end
end end