diff --git a/app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee b/app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee
index 5884b1c93..5e3ffb0f3 100644
--- a/app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee
+++ b/app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee
@@ -410,7 +410,7 @@ App.Config.set( 'ticket/create/:type/:ticket_id/:article_id', Router, 'Routes' )
 App.Config.set( 'ticket/create/:type/id/:id/:ticket_id/:article_id', Router, 'Routes' )
 
 # set new task actions
-App.Config.set( 'TicketNewCallOutbound', { prio: 8001, parent: '#new', name: 'Call Outbound', target: '#ticket/create/call_outbound', role: ['Agent'] }, 'NavBarRight' )
-App.Config.set( 'TicketNewCallInbound', { prio: 8002, parent: '#new', name: 'Call Inbound', target: '#ticket/create/call_inbound', role: ['Agent'] }, 'NavBarRight' )
-App.Config.set( 'TicketNewEmail', { prio: 8003, parent: '#new', name: 'Email', target: '#ticket/create/email', role: ['Agent'] }, 'NavBarRight' )
+App.Config.set( 'TicketNewCallOutbound', { prio: 8001, parent: '#new', name: 'Call Outbound', target: '#ticket/create/call_outbound', role: ['Agent'], divider: true }, 'NavBarRight' )
+App.Config.set( 'TicketNewCallInbound', { prio: 8002, parent: '#new', name: 'Call Inbound', target: '#ticket/create/call_inbound', role: ['Agent'], divider: true }, 'NavBarRight' )
+App.Config.set( 'TicketNewEmail', { prio: 8003, parent: '#new', name: 'Email', target: '#ticket/create/email', role: ['Agent'], divider: true }, 'NavBarRight' )
 
diff --git a/app/assets/javascripts/app/views/navigation.jst.eco b/app/assets/javascripts/app/views/navigation.jst.eco
index b2231d124..fe9952c15 100644
--- a/app/assets/javascripts/app/views/navigation.jst.eco
+++ b/app/assets/javascripts/app/views/navigation.jst.eco
@@ -56,7 +56,12 @@
         </a>
         <ul class="dropdown-menu" role="menu">
           <% for item in item.child: %>
-            <li class="divider"></li>
+            <% if item.divider: %>
+              <li class="divider"></li>
+            <% end %>
+            <% if item.navheader: %>
+              <li class="dropdown-header"><%- @T( item.navheader ) %></li>
+            <% end %>
             <li class="<% if @active_tab[item.target] : %>active<% end %>">
               <a href="<%= item.target %>" class="horizontal">
                 <span class="flex"><%- @T( item.name ) %></span>