diff --git a/app/assets/javascripts/app/controllers/_application_controller_form.js.coffee b/app/assets/javascripts/app/controllers/_application_controller_form.js.coffee
index 467bfcb1f..8634d7793 100644
--- a/app/assets/javascripts/app/controllers/_application_controller_form.js.coffee
+++ b/app/assets/javascripts/app/controllers/_application_controller_form.js.coffee
@@ -1475,7 +1475,7 @@ class App.ControllerForm extends App.Controller
 
             # check all filter values as array
             # if it's matching, use it for selection
-            if record['id'] is key
+            if record['id'] is key || ( record['id'] && key && record['id'].toString() is key.toString() )
               list.push record
 
       # no data filter matched
@@ -1523,9 +1523,9 @@ class App.ControllerForm extends App.Controller
 
   # set selected attributes
   _selectedOptions: (attribute) ->
-
     return if !attribute.options
 
+    # check if selected / checked need to be set
     check = (value, record) ->
       if typeof value is 'string' || typeof value is 'number' || typeof value is 'boolean'
 
@@ -1533,14 +1533,12 @@ class App.ControllerForm extends App.Controller
         if record.value.toString() is value.toString() || record.name.toString() is value.toString()
           record.selected = 'selected'
           record.checked = 'checked'
-#          if record.name.toString() is attribute.value.toString()
-#            record.selected = 'selected'
-#            record.checked = 'checked'
 
       else if ( value && record.value && _.include( value, record.value ) ) || ( value && record.name && _.include( value, record.name ) )
         record.selected = 'selected'
         record.checked = 'checked'
 
+    # lookup of any record
     for record in attribute.options
 
       if _.isArray( attribute.value )
@@ -1550,6 +1548,16 @@ class App.ControllerForm extends App.Controller
       if typeof attribute.value is 'string' || typeof attribute.value is 'number' || typeof attribute.value is 'boolean'
         check( attribute.value, record )
 
+    # if noting is selected / checked, use default as selected / checked
+    selected = false
+    for record in attribute.options
+      if record.selected || record.checked
+        selected = true
+    if !selected
+      for record in attribute.options
+        if typeof attribute.default is 'string' || typeof attribute.default is 'number' || typeof attribute.default is 'boolean'
+          check( attribute.default, record )
+
   # set disabled attributes
   _disabledOptions: (attribute) ->
 
diff --git a/app/assets/javascripts/app/controllers/customer_ticket_create.js.coffee b/app/assets/javascripts/app/controllers/customer_ticket_create.js.coffee
index 96050555f..bcaaa601a 100644
--- a/app/assets/javascripts/app/controllers/customer_ticket_create.js.coffee
+++ b/app/assets/javascripts/app/controllers/customer_ticket_create.js.coffee
@@ -49,35 +49,13 @@ class Index extends App.ControllerContent
 
     # set defaults
     defaults = template['options'] || {}
-    if !( 'state_id' of defaults )
-      defaults['state_id'] = App.TicketState.findByAttribute( 'name', 'new' )
-    if !( 'priority_id' of defaults )
-      defaults['priority_id'] = App.TicketPriority.findByAttribute( 'name', '2 normal' )
 
-    groupFilter = (collection, type) =>
-
-      # only filter on collections
-      return collection if type isnt 'collection'
-
-      # get configured ids
-      group_ids = App.Config.get('customer_ticket_create_group_ids')
-
-      # return all groups if no one is selected
-      return collection if !group_ids
-      return collection if !_.isArray( group_ids ) && group_ids is ''
-      return collection if _.isEmpty( group_ids )
-
-      if !_.isArray( group_ids )
-         group_ids = [group_ids]
-
-      # filter selected groups
-      if _.isEmpty( group_ids )
-        return collection
-      _.filter(
-        collection
-        (item) ->
-          return item if item && _.contains( group_ids, item.id.toString() )
-      )
+    filter = {}
+    groupFilter = App.Config.get('customer_ticket_create_group_ids')
+    if groupFilter
+      if !_.isArray(groupFilter)
+        groupFilter = [groupFilter]
+      filter.group_id = groupFilter
 
     @html App.view('customer_ticket_create')( head: 'New Ticket' )
 
@@ -87,8 +65,7 @@ class Index extends App.ControllerContent
       model:    App.Ticket
       screen:   'create_web'
       autofocus: true
-      filter:
-        group_id: groupFilter
+      filter:   filter
       params:    defaults
     )
 
diff --git a/db/migrate/20140831000001_create_object_manager.rb b/db/migrate/20140831000001_create_object_manager.rb
index b60c7de2e..47945adf9 100644
--- a/db/migrate/20140831000001_create_object_manager.rb
+++ b/db/migrate/20140831000001_create_object_manager.rb
@@ -240,18 +240,23 @@ class CreateObjectManager < ActiveRecord::Migration
             :filter => [2,3,4],
           },
         },
-        :create_web => {},
+        :create_web => {
+          :Customer => {
+            :filter     => [1,4],
+            :default    => 1,
+          },
+        },
         :edit => {
           :Agent => {
             :nulloption => false,
-            :null => false,
-            :filter => [2,3,4],
+            :null       => false,
+            :filter     => [2,3,4],
           },
           :Customer => {
             :nulloption => false,
-            :null => true,
-            :filter => [2,4],
-            :default => 2,
+            :null       => true,
+            :filter     => [2,4],
+            :default    => 2,
           },
         },
       },