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Fixed issue #2692 - ticket auto assignment is not working if only one excluded user is defined.

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This commit is contained in:
Martin Edenhofer 2019-11-26 16:22:04 +01:00
parent 8996134214
commit 8c27cbb05e
5 changed files with 163 additions and 158 deletions
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2
app/assets/javascripts/app/controllers/ticket_zoom.coffee
View file

@ -500,6 +500,8 @@ class App.TicketZoom extends App.Controller
if @Config.get('ticket_auto_assignment') is true if @Config.get('ticket_auto_assignment') is true
if @ticket.owner_id is 1 && @permissionCheck('ticket.agent') && @ticket.editable('full') if @ticket.owner_id is 1 && @permissionCheck('ticket.agent') && @ticket.editable('full')
userIdsIgnore = @Config.get('ticket_auto_assignment_user_ids_ignore') || [] userIdsIgnore = @Config.get('ticket_auto_assignment_user_ids_ignore') || []
if !_.isArray(userIdsIgnore)
userIdsIgnore = [userIdsIgnore]
userIgnored = false userIgnored = false
currentUserId = App.Session.get('id') currentUserId = App.Session.get('id')
for userIdIgnore in userIdsIgnore for userIdIgnore in userIdsIgnore

6
script/build/test_slice_tests.sh
View file

@ -25,7 +25,6 @@ if [ "$LEVEL" == '1' ]; then
# test/browser/agent_navigation_and_title_test.rb # test/browser/agent_navigation_and_title_test.rb
# test/browser/agent_organization_profile_test.rb # test/browser/agent_organization_profile_test.rb
rm test/browser/agent_ticket_attachment_test.rb rm test/browser/agent_ticket_attachment_test.rb
rm test/browser/agent_ticket_auto_assignment_test.rb
rm test/browser/agent_ticket_create_available_types_test.rb rm test/browser/agent_ticket_create_available_types_test.rb
rm test/browser/agent_ticket_create_attachment_missing_after_reload_test.rb rm test/browser/agent_ticket_create_attachment_missing_after_reload_test.rb
rm test/browser/agent_ticket_create_cc_tokenizer_test.rb rm test/browser/agent_ticket_create_cc_tokenizer_test.rb
@ -107,7 +106,6 @@ elif [ "$LEVEL" == '2' ]; then
rm test/browser/agent_navigation_and_title_test.rb rm test/browser/agent_navigation_and_title_test.rb
rm test/browser/agent_organization_profile_test.rb rm test/browser/agent_organization_profile_test.rb
rm test/browser/agent_ticket_attachment_test.rb rm test/browser/agent_ticket_attachment_test.rb
rm test/browser/agent_ticket_auto_assignment_test.rb
rm test/browser/agent_ticket_create_available_types_test.rb rm test/browser/agent_ticket_create_available_types_test.rb
rm test/browser/agent_ticket_create_attachment_missing_after_reload_test.rb rm test/browser/agent_ticket_create_attachment_missing_after_reload_test.rb
rm test/browser/agent_ticket_create_cc_tokenizer_test.rb rm test/browser/agent_ticket_create_cc_tokenizer_test.rb
@ -189,7 +187,6 @@ elif [ "$LEVEL" == '3' ]; then
rm test/browser/agent_navigation_and_title_test.rb rm test/browser/agent_navigation_and_title_test.rb
rm test/browser/agent_organization_profile_test.rb rm test/browser/agent_organization_profile_test.rb
# test/browser/agent_ticket_attachment_test.rb # test/browser/agent_ticket_attachment_test.rb
# test/browser/agent_ticket_auto_assignment_test.rb
# rm test/browser/agent_ticket_create_available_types_test.rb # rm test/browser/agent_ticket_create_available_types_test.rb
# rm test/browser/agent_ticket_create_attachment_missing_after_reload_test.rb # rm test/browser/agent_ticket_create_attachment_missing_after_reload_test.rb
#rm test/browser/agent_ticket_create_cc_tokenizer_test.rb #rm test/browser/agent_ticket_create_cc_tokenizer_test.rb
@ -271,7 +268,6 @@ elif [ "$LEVEL" == '4' ]; then
rm test/browser/agent_navigation_and_title_test.rb rm test/browser/agent_navigation_and_title_test.rb
rm test/browser/agent_organization_profile_test.rb rm test/browser/agent_organization_profile_test.rb
rm test/browser/agent_ticket_attachment_test.rb rm test/browser/agent_ticket_attachment_test.rb
rm test/browser/agent_ticket_auto_assignment_test.rb
rm test/browser/agent_ticket_create_available_types_test.rb rm test/browser/agent_ticket_create_available_types_test.rb
rm test/browser/agent_ticket_create_attachment_missing_after_reload_test.rb rm test/browser/agent_ticket_create_attachment_missing_after_reload_test.rb
rm test/browser/agent_ticket_create_cc_tokenizer_test.rb rm test/browser/agent_ticket_create_cc_tokenizer_test.rb
@ -352,7 +348,6 @@ elif [ "$LEVEL" == '5' ]; then
rm test/browser/agent_navigation_and_title_test.rb rm test/browser/agent_navigation_and_title_test.rb
rm test/browser/agent_organization_profile_test.rb rm test/browser/agent_organization_profile_test.rb
rm test/browser/agent_ticket_attachment_test.rb rm test/browser/agent_ticket_attachment_test.rb
rm test/browser/agent_ticket_auto_assignment_test.rb
rm test/browser/agent_ticket_create_available_types_test.rb rm test/browser/agent_ticket_create_available_types_test.rb
rm test/browser/agent_ticket_create_attachment_missing_after_reload_test.rb rm test/browser/agent_ticket_create_attachment_missing_after_reload_test.rb
rm test/browser/agent_ticket_create_cc_tokenizer_test.rb rm test/browser/agent_ticket_create_cc_tokenizer_test.rb
@ -436,7 +431,6 @@ elif [ "$LEVEL" == '6' ]; then
rm test/browser/agent_navigation_and_title_test.rb rm test/browser/agent_navigation_and_title_test.rb
rm test/browser/agent_organization_profile_test.rb rm test/browser/agent_organization_profile_test.rb
rm test/browser/agent_ticket_attachment_test.rb rm test/browser/agent_ticket_attachment_test.rb
rm test/browser/agent_ticket_auto_assignment_test.rb
rm test/browser/agent_ticket_create_available_types_test.rb rm test/browser/agent_ticket_create_available_types_test.rb
rm test/browser/agent_ticket_create_attachment_missing_after_reload_test.rb rm test/browser/agent_ticket_create_attachment_missing_after_reload_test.rb
rm test/browser/agent_ticket_create_cc_tokenizer_test.rb rm test/browser/agent_ticket_create_cc_tokenizer_test.rb

29
spec/system/admin/settings/ticket_spec.rb Normal file
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@ -0,0 +1,29 @@
require 'rails_helper'
RSpec.describe 'Admin > Settings > Ticket', type: :system do
describe 'owner auto-assignment admin settings' do
it 'enable and disable feature' do
click(:manage)
within(:active_content) do
click(:href, '#settings/ticket')
click(:href, '#auto_assignment')
expect(page).to have_field('ticket_auto_assignment', checked: false, visible: false)
find('.js-ticketAutoAssignment').click()
expect(page).to have_field('ticket_auto_assignment', checked: true, visible: false)
end
refresh
within(:active_content) do
find('a[href="#auto_assignment"]').click()
expect(page).to have_field('ticket_auto_assignment', checked: true, visible: false)
find('.js-ticketAutoAssignment').click()
expect(page).to have_field('ticket_auto_assignment', checked: false, visible: false)
end
end
end
end

132
spec/system/ticket/zoom_spec.rb Normal file
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@ -0,0 +1,132 @@
require 'rails_helper'
RSpec.describe 'Ticket zoom', type: :system do
describe 'owner auto-assignment' do
let!(:ticket) { create(:ticket, group: Group.find_by(name: 'Users'), state: Ticket::State.find_by(name: 'new')) }
let!(:session_user) { User.find_by(login: 'master@example.com') }
context 'for agent disabled' do
before do
Setting.set('ticket_auto_assignment', false)
Setting.set('ticket_auto_assignment_selector', { condition: { 'ticket.state_id' => { operator: 'is', value: Ticket::State.by_category(:work_on).pluck(:id) } } })
Setting.set('ticket_auto_assignment_user_ids_ignore', [])
end
it 'do not assign ticket to current session user' do
refresh
visit "#ticket/zoom/#{ticket.id}"
within(:active_content) do
expect(page).to have_css('select[name=owner_id]')
expect(page).to have_select('owner_id',
selected: '-',
options: ['-', 'Agent 1 Test', 'Test Master Agent'])
end
end
end
context 'for agent enabled' do
before do
Setting.set('ticket_auto_assignment', true)
Setting.set('ticket_auto_assignment_selector', { condition: { 'ticket.state_id' => { operator: 'is', value: Ticket::State.by_category(:work_on).pluck(:id) } } })
end
context 'with empty "ticket_auto_assignment_user_ids_ignore"' do
it 'assigns ticket to current session user' do
refresh
visit "#ticket/zoom/#{ticket.id}"
within(:active_content) do
expect(page).to have_css('.content.active select[name=owner_id]')
expect(page).to have_select('owner_id',
selected: session_user.fullname,
options: ['-', 'Agent 1 Test', 'Test Master Agent'])
end
end
end
context 'with "ticket_auto_assignment_user_ids_ignore" (as integer)' do
it 'assigns ticket not to current session user' do
Setting.set('ticket_auto_assignment_user_ids_ignore', session_user.id)
refresh
visit "#ticket/zoom/#{ticket.id}"
within(:active_content) do
expect(page).to have_css('select[name=owner_id]')
expect(page).to have_select('owner_id',
selected: '-',
options: ['-', 'Agent 1 Test', 'Test Master Agent'])
end
end
end
context 'with "ticket_auto_assignment_user_ids_ignore" (as string)' do
it 'assigns ticket not to current session user' do
Setting.set('ticket_auto_assignment_user_ids_ignore', session_user.id.to_s)
refresh
visit "#ticket/zoom/#{ticket.id}"
within(:active_content) do
expect(page).to have_css('select[name=owner_id]')
expect(page).to have_select('owner_id',
selected: '-',
options: ['-', 'Agent 1 Test', 'Test Master Agent'])
end
end
end
context 'with "ticket_auto_assignment_user_ids_ignore" (as [integer])' do
it 'assigns ticket not to current session user' do
Setting.set('ticket_auto_assignment_user_ids_ignore', [session_user.id])
refresh
visit "#ticket/zoom/#{ticket.id}"
within(:active_content) do
expect(page).to have_css('select[name=owner_id]')
expect(page).to have_select('owner_id',
selected: '-',
options: ['-', 'Agent 1 Test', 'Test Master Agent'])
end
end
end
context 'with "ticket_auto_assignment_user_ids_ignore" (as [string])' do
it 'assigns ticket not to current session user' do
Setting.set('ticket_auto_assignment_user_ids_ignore', [session_user.id.to_s])
refresh
visit "#ticket/zoom/#{ticket.id}"
within(:active_content) do
expect(page).to have_css('select[name=owner_id]')
expect(page).to have_select('owner_id',
selected: '-',
options: ['-', 'Agent 1 Test', 'Test Master Agent'])
end
end
end
context 'with "ticket_auto_assignment_user_ids_ignore" and other user ids' do
it 'assigns ticket to current session user' do
Setting.set('ticket_auto_assignment_user_ids_ignore', [99_999, 999_999])
refresh
visit "#ticket/zoom/#{ticket.id}"
within(:active_content) do
expect(page).to have_css('select[name=owner_id]')
expect(page).to have_select('owner_id',
selected: session_user.fullname,
options: ['-', 'Agent 1 Test', 'Test Master Agent'])
end
end
end
end
end
end

152
test/browser/agent_ticket_auto_assignment_test.rb
View file

@ -1,152 +0,0 @@
require 'browser_test_helper'
class AgentTicketAutoAssignmentTest < TestCase
def test_ticket
@browser = browser_instance
login(
username: 'agent1@example.com',
password: 'test',
url: browser_url,
)
tasks_close_all()
#
# attachment checks - new ticket
#
# create new ticket with no attachment, attachment check should pop up
ticket1 = ticket_create(
data: {
customer: 'nico',
group: 'Users',
title: 'test_auto_assignment_1 - ticket 1',
body: 'test_auto_assignment_1 - ticket 1 - no auto assignment',
},
)
ticket2 = ticket_create(
data: {
customer: 'nico',
group: 'Users',
title: 'test_auto_assignment_2 - ticket 2',
body: 'test_auto_assignment_2 - ticket 2 - no auto assignment',
},
)
ticket3 = ticket_create(
data: {
customer: 'nico',
group: 'Users',
title: 'test_auto_assignment_3 - ticket 3',
body: 'test_auto_assignment_3 - ticket 3 - no auto assignment',
},
)
tasks_close_all()
logout()
login(
username: 'master@example.com',
password: 'test',
url: browser_url,
)
tasks_close_all()
# open ticket#1
ticket_open_by_search(
number: ticket1[:number],
)
# verify if owner is set
match(
css: '.content.active .sidebar select[name="owner_id"]',
value: '-',
)
# open ticket#2
ticket_open_by_search(
number: ticket2[:number],
)
# verify if owner is set
match(
css: '.content.active .sidebar select[name="owner_id"]',
value: '-',
)
tasks_close_all()
# enable auto assignment
click(css: 'a[href="#manage"]')
click(css: '.content.active a[href="#settings/ticket"]')
click(css: '.content.active a[href="#auto_assignment"]')
switch(
css: '.content.active .js-ticketAutoAssignment',
type: 'on',
)
# open ticket#1
ticket_open_by_search(
number: ticket1[:number],
)
# verify if owner is set
watch_for(
css: '.content.active .sidebar select[name="owner_id"]',
value: 'Test Master',
timeout: 2,
)
# open ticket#2
ticket_open_by_search(
number: ticket2[:number],
)
# verify if owner is set
watch_for(
css: '.content.active .sidebar select[name="owner_id"]',
value: 'Test Master',
timeout: 2,
)
# define auto assignment exception
click(css: 'a[href="#manage"]')
# flanky
click(css: '.content.active a[href="#settings/ticket"]')
click(css: '.content.active a[href="#auto_assignment"]')
click(css: '.content.active .js-select.js-option[title="master@example.com"]')
click(css: '.content.active .js-timeAccountingFilter')
watch_for_disappear(
css: '.content.active .sidebar select[name="owner_id"]',
value: 'Test Master',
timeout: 10,
)
# open ticket#3
ticket_open_by_search(
number: ticket3[:number],
)
# verify if owner is not set
sleep 6
match(
css: '.content.active .sidebar select[name="owner_id"]',
value: '-',
)
tasks_close_all()
# disable auto assignment
click(css: 'a[href="#manage"]')
click(css: '.content.active a[href="#settings/ticket"]')
click(css: '.content.active a[href="#auto_assignment"]')
switch(
css: '.content.active .js-ticketAutoAssignment',
type: 'off',
)
end
end