diff --git a/app/assets/javascripts/app/views/generic/user_search/new_user.jst.eco b/app/assets/javascripts/app/views/generic/user_search/new_user.jst.eco
index 520e60951..c12a8efbd 100644
--- a/app/assets/javascripts/app/views/generic/user_search/new_user.jst.eco
+++ b/app/assets/javascripts/app/views/generic/user_search/new_user.jst.eco
@@ -1,4 +1,4 @@
-
<%- @Icon('plus', 'recipientList-icon') %>
diff --git a/app/models/ticket.rb b/app/models/ticket.rb
index 3e9623271..aa70501a7 100644
--- a/app/models/ticket.rb
+++ b/app/models/ticket.rb
@@ -295,7 +295,7 @@ get count of tickets and tickets which match on selector
def self.selectors(selectors, limit = 10, current_user = nil)
fail 'no selectors given' if !selectors
- query, bind_params, tables = selector2sql(selectors)
+ query, bind_params, tables = selector2sql(selectors, current_user)
return [] if !query
if !current_user
@@ -314,7 +314,7 @@ get count of tickets and tickets which match on selector
generate condition query to search for tickets based on condition
- query_condition, bind_condition = selector2sql(params[:condition])
+ query_condition, bind_condition = selector2sql(params[:condition], current_user)
condition example
@@ -332,15 +332,31 @@ condition example
range: 'day', # minute|hour|day|month|year
value: '25',
},
+ 'ticket.owner_id' => {
+ operator: 'is', # is not
+ pre_condition: 'current_user.id',
+ },
+ 'ticket.owner_id' => {
+ operator: 'is', # is not
+ pre_condition: 'specific',
+ value: 4711,
+ },
}
=end
- def self.selector2sql(selectors)
+ def self.selector2sql(selectors, current_user = nil)
+ current_user_id = UserInfo.current_user_id
+ if current_user
+ current_user_id = current_user.id
+ end
return if !selectors
+
+ # remember query and bind params
query = ''
bind_params = []
+ # get tables to join
tables = ''
selectors.each {|attribute, selector|
selector = attribute.split(/\./)
@@ -364,24 +380,71 @@ condition example
end
}
+ # add conditions
selectors.each {|attribute, selector_raw|
- if query != ''
- query += ' AND '
- end
+
+ # validation
fail "Invalid selector #{selector_raw.inspect}" if !selector_raw
fail "Invalid selector #{selector_raw.inspect}" if !selector_raw.respond_to?(:key?)
selector = selector_raw.stringify_keys
fail "Invalid selector, operator missing #{selector.inspect}" if !selector['operator']
- return nil if selector['value'].nil?
- return nil if selector['value'].respond_to?(:empty?) && selector['value'].empty?
+
+ # validate value / allow empty but only if pre_condition eyists
+ if selector['value'].nil? || (selector['value'].respond_to?(:empty?) && selector['value'].empty?)
+ return nil if selector['pre_condition'].nil? || (selector['pre_condition'].respond_to?(:empty?) && selector['pre_condition'].empty?)
+ end
+
+ # validate pre_condition values
+ return nil if selector['pre_condition'] && selector['pre_condition'] !~ /^(set|current_user\.|specific)/
+
+ # get attributes
attributes = attribute.split(/\./)
attribute = "#{attributes[0]}s.#{attributes[1]}"
+
+ if query != ''
+ query += ' AND '
+ end
+
if selector['operator'] == 'is'
- query += "#{attribute} IN (?)"
- bind_params.push selector['value']
+ if selector['pre_condition'] == 'set'
+ if attributes[1] =~ /^(created_by|updated_by|owner|customer|user)_id/
+ query += "#{attribute} NOT IN (?)"
+ bind_params.push 1
+ else
+ query += "#{attribute} IS NOT NULL"
+ end
+ elsif selector['pre_condition'] == 'current_user.id'
+ fail "Use current_user.id in selector, but no current_user is set #{selector.inspect}" if !current_user_id
+ query += "#{attribute} IN (?)"
+ bind_params.push current_user_id
+ elsif selector['pre_condition'] == 'current_user.organization_id'
+ fail "Use current_user.id in selector, but no current_user is set #{selector.inspect}" if !current_user_id
+ query += "#{attribute} IN (?)"
+ user = User.lookup(id: current_user_id)
+ bind_params.push user.organization_id
+ else
+ query += "#{attribute} IN (?)"
+ bind_params.push selector['value']
+ end
elsif selector['operator'] == 'is not'
- query += "#{attribute} NOT IN (?)"
- bind_params.push selector['value']
+ if selector['pre_condition'] == 'set'
+ if attributes[1] =~ /^(created_by|updated_by|owner|customer|user)_id/
+ query += "#{attribute} IN (?)"
+ bind_params.push 1
+ else
+ query += "#{attribute} IS NULL"
+ end
+ elsif selector['pre_condition'] == 'current_user.id'
+ query += "#{attribute} NOT IN (?)"
+ bind_params.push current_user_id
+ elsif selector['pre_condition'] == 'current_user.organization_id'
+ query += "#{attribute} NOT IN (?)"
+ user = User.lookup(id: current_user_id)
+ bind_params.push user.organization_id
+ else
+ query += "#{attribute} NOT IN (?)"
+ bind_params.push selector['value']
+ end
elsif selector['operator'] == 'contains'
query += "#{attribute} LIKE (?)"
value = "%#{selector['value']}%"
diff --git a/app/models/ticket/overviews.rb b/app/models/ticket/overviews.rb
index e5eb059ce..d7d12c8f1 100644
--- a/app/models/ticket/overviews.rb
+++ b/app/models/ticket/overviews.rb
@@ -69,32 +69,6 @@ returns
overview_selected = overview
overview_selected_raw = Marshal.load( Marshal.dump(overview.attributes) )
end
-
- # replace e.g. 'current_user.id' with current_user.id
- overview.condition.each { |attribute, content|
- next if !content
- next if !content.respond_to?(:key?)
- next if !content['value']
- next if content['value'].class != String && content['value'].class != Array
-
- if content['value'].class == String
- parts = content['value'].split( '.', 2 )
- next if !parts[0]
- next if !parts[1]
- next if parts[0] != 'current_user'
- overview.condition[attribute]['value'] = data[:current_user][parts[1].to_sym]
- next
- end
-
- content['value'].each {|item|
- next if item.class != String
- parts = item.split('.', 2)
- next if !parts[0]
- next if !parts[1]
- next if parts[0] != 'current_user'
- item = data[:current_user][parts[1].to_sym]
- }
- }
}
if data[:view] && !overview_selected
@@ -111,7 +85,7 @@ returns
result = []
overviews.each { |overview|
- query_condition, bind_condition = Ticket.selector2sql(overview.condition)
+ query_condition, bind_condition = Ticket.selector2sql(overview.condition, data[:current_user])
# get count
count = Ticket.where( access_condition ).where( query_condition, *bind_condition ).count()
@@ -136,7 +110,7 @@ returns
order_by = overview_selected.group_by + '_id, ' + order_by
end
- query_condition, bind_condition = Ticket.selector2sql(overview_selected.condition)
+ query_condition, bind_condition = Ticket.selector2sql(overview_selected.condition, data[:current_user])
tickets = Ticket.select('id')
.where( access_condition )
@@ -160,7 +134,7 @@ returns
# get tickets for overview
data[:start_page] ||= 1
- query_condition, bind_condition = Ticket.selector2sql(overview_selected.condition)
+ query_condition, bind_condition = Ticket.selector2sql(overview_selected.condition, data[:current_user])
tickets = Ticket.where( access_condition )
.where( query_condition, *bind_condition )
.order( overview_selected[:order][:by].to_s + ' ' + overview_selected[:order][:direction].to_s )
diff --git a/db/migrate/20151014000001_update_overview5.rb b/db/migrate/20151014000001_update_overview5.rb
new file mode 100644
index 000000000..412873006
--- /dev/null
+++ b/db/migrate/20151014000001_update_overview5.rb
@@ -0,0 +1,226 @@
+class UpdateOverview5 < ActiveRecord::Migration
+ def up
+
+ # return if it's a new setup
+ return if !Setting.find_by(name: 'system_init_done')
+
+ UserInfo.current_user_id = 1
+ overview_role = Role.where( name: 'Agent' ).first
+ Overview.create_or_update(
+ name: 'My assigned Tickets',
+ link: 'my_assigned',
+ prio: 1000,
+ role_id: overview_role.id,
+ condition: {
+ 'ticket.state_id' => {
+ operator: 'is',
+ value: [ 1, 2, 3, 7 ],
+ },
+ 'ticket.owner_id' => {
+ operator: 'is',
+ pre_condition: 'current_user.id',
+ },
+ },
+ order: {
+ by: 'created_at',
+ direction: 'ASC',
+ },
+ view: {
+ d: %w(title customer group created_at),
+ s: %w(title customer group created_at),
+ m: %w(number title customer group created_at),
+ view_mode_default: 's',
+ },
+ )
+
+ Overview.create_or_update(
+ name: 'My pending reached Tickets',
+ link: 'my_pending_reached',
+ prio: 1010,
+ role_id: overview_role.id,
+ condition: {
+ 'ticket.state_id' => {
+ operator: 'is',
+ value: 3,
+ },
+ 'ticket.owner_id' => {
+ operator: 'is',
+ pre_condition: 'current_user.id',
+ },
+ 'ticket.pending_time' => {
+ operator: 'within next (relative)',
+ value: 0,
+ range: 'minute',
+ },
+ },
+ order: {
+ by: 'created_at',
+ direction: 'ASC',
+ },
+ view: {
+ d: %w(title customer group created_at),
+ s: %w(title customer group created_at),
+ m: %w(number title customer group created_at),
+ view_mode_default: 's',
+ },
+ )
+
+ Overview.create_or_update(
+ name: 'Unassigned & Open Tickets',
+ link: 'all_unassigned',
+ prio: 1020,
+ role_id: overview_role.id,
+ condition: {
+ 'ticket.state_id' => {
+ operator: 'is',
+ value: [1, 2, 3],
+ },
+ 'ticket.owner_id' => {
+ operator: 'is',
+ value: 1,
+ },
+ },
+ order: {
+ by: 'created_at',
+ direction: 'ASC',
+ },
+ view: {
+ d: %w(title customer group created_at),
+ s: %w(title customer group created_at),
+ m: %w(number title customer group created_at),
+ view_mode_default: 's',
+ },
+ )
+
+ Overview.create_or_update(
+ name: 'All Open Tickets',
+ link: 'all_open',
+ prio: 1030,
+ role_id: overview_role.id,
+ condition: {
+ 'ticket.state_id' => {
+ operator: 'is',
+ value: [1, 2, 3],
+ },
+ },
+ order: {
+ by: 'created_at',
+ direction: 'ASC',
+ },
+ view: {
+ d: %w(title customer group state owner created_at),
+ s: %w(title customer group state owner created_at),
+ m: %w(number title customer group state owner created_at),
+ view_mode_default: 's',
+ },
+ )
+
+ Overview.create_or_update(
+ name: 'All pending reached Tickets',
+ link: 'all_pending_reached',
+ prio: 1035,
+ role_id: overview_role.id,
+ condition: {
+ 'ticket.state_id' => {
+ operator: 'is',
+ value: [3],
+ },
+ 'ticket.pending_time' => {
+ operator: 'within next (relative)',
+ value: 0,
+ range: 'minute',
+ },
+ },
+ order: {
+ by: 'created_at',
+ direction: 'ASC',
+ },
+ view: {
+ d: %w(title customer group owner created_at),
+ s: %w(title customer group owner created_at),
+ m: %w(number title customer group owner created_at),
+ view_mode_default: 's',
+ },
+ )
+
+ Overview.create_or_update(
+ name: 'Escalated Tickets',
+ link: 'all_escalated',
+ prio: 1040,
+ role_id: overview_role.id,
+ condition: {
+ 'ticket.escalation_time' => {
+ operator: 'within next (relative)',
+ value: '10',
+ range: 'minute',
+ },
+ },
+ order: {
+ by: 'escalation_time',
+ direction: 'ASC',
+ },
+ view: {
+ d: %w(title customer group owner escalation_time),
+ s: %w(title customer group owner escalation_time),
+ m: %w(number title customer group owner escalation_time),
+ view_mode_default: 's',
+ },
+ )
+
+ overview_role = Role.where( name: 'Customer' ).first
+ Overview.create_or_update(
+ name: 'My Tickets',
+ link: 'my_tickets',
+ prio: 1000,
+ role_id: overview_role.id,
+ condition: {
+ 'ticket.state_id' => {
+ operator: 'is',
+ value: [ 1, 2, 3, 4, 6, 7 ],
+ },
+ 'ticket.customer_id' => {
+ operator: 'is',
+ pre_condition: 'current_user.id',
+ },
+ },
+ order: {
+ by: 'created_at',
+ direction: 'DESC',
+ },
+ view: {
+ d: %w(title customer state created_at),
+ s: %w(number title state created_at),
+ m: %w(number title state created_at),
+ view_mode_default: 's',
+ },
+ )
+ Overview.create_or_update(
+ name: 'My Organization Tickets',
+ link: 'my_organization_tickets',
+ prio: 1100,
+ role_id: overview_role.id,
+ organization_shared: true,
+ condition: {
+ 'ticket.state_id' => {
+ operator: 'is',
+ value: [ 1, 2, 3, 4, 6, 7 ],
+ },
+ 'ticket.organization_id' => {
+ operator: 'is',
+ pre_condition: 'current_user.organization_id',
+ },
+ },
+ order: {
+ by: 'created_at',
+ direction: 'DESC',
+ },
+ view: {
+ d: %w(title customer state created_at),
+ s: %w(number title customer state created_at),
+ m: %w(number title customer state created_at),
+ view_mode_default: 's',
+ },
+ )
+
+ end
+end
diff --git a/db/seeds.rb b/db/seeds.rb
index e0ca60de6..920750e30 100644
--- a/db/seeds.rb
+++ b/db/seeds.rb
@@ -1615,7 +1615,7 @@ Overview.create_if_not_exists(
},
'ticket.owner_id' => {
operator: 'is',
- value: 'current_user.id',
+ pre_condition: 'current_user.id',
},
},
order: {
@@ -1642,7 +1642,7 @@ Overview.create_if_not_exists(
},
'ticket.owner_id' => {
operator: 'is',
- value: 'current_user.id',
+ pre_condition: 'current_user.id',
},
'ticket.pending_time' => {
operator: 'within next (relative)',
@@ -1777,7 +1777,7 @@ Overview.create_if_not_exists(
},
'ticket.customer_id' => {
operator: 'is',
- value: 'current_user.id',
+ pre_condition: 'current_user.id',
},
},
order: {
@@ -1804,7 +1804,7 @@ Overview.create_if_not_exists(
},
'ticket.organization_id' => {
operator: 'is',
- value: 'current_user.organization_id',
+ pre_condition: 'current_user.organization_id',
},
},
order: {
diff --git a/public/assets/tests/form-extended.js b/public/assets/tests/form-extended.js
index 4113b3486..c68906182 100644
--- a/public/assets/tests/form-extended.js
+++ b/public/assets/tests/form-extended.js
@@ -2,7 +2,7 @@
// form
test( 'form checks', function() {
- App.TicketPriority.refresh( [
+ App.TicketPriority.refresh([
{
id: 1,
name: '1 low',
@@ -31,7 +31,28 @@ test( 'form checks', function() {
active: true,
created_at: '2014-06-10T10:17:54.000Z',
},
- ] )
+ ])
+
+ App.User.refresh([
+ {
+ id: 47,
+ login: 'bod@example.com',
+ email: 'bod@example.com',
+ firstname: 'Bob',
+ lastname: 'Smith',
+ active: true,
+ created_at: '2014-06-10T11:17:34.000Z',
+ },
+ ])
+
+ App.Organization.refresh([
+ {
+ id: 12,
+ name: 'Org 1',
+ active: true,
+ created_at: '2014-06-10T11:19:34.000Z',
+ },
+ ])
$('#forms').append('
form time check
')
@@ -98,6 +119,16 @@ test( 'form checks', function() {
operator: 'before (absolute)',
value: '2015-09-20T03:41:00.000Z',
},
+ 'ticket.organization_id': {
+ operator: 'is not',
+ pre_condition: 'specific',
+ value: 12,
+ },
+ 'ticket.owner_id': {
+ operator: 'is',
+ pre_condition: 'specific',
+ value: 47,
+ },
},
executions: {
'ticket.title': {
@@ -143,6 +174,17 @@ test( 'form checks', function() {
operator: 'before (absolute)',
value: '2015-09-20T03:41:00.000Z',
},
+ 'ticket.organization_id': {
+ operator: 'is not',
+ pre_condition: 'specific',
+ value: '12',
+ },
+ 'ticket.owner_id': {
+ operator: 'is',
+ pre_condition: 'specific',
+ value: '47',
+ value_completion: 'Bob Smith ',
+ },
},
executions: {
'ticket.title': {
@@ -270,6 +312,17 @@ test( 'form checks', function() {
operator: 'before (absolute)',
value: '2015-09-20T03:41:00.000Z',
},
+ 'ticket.organization_id': {
+ operator: 'is not',
+ pre_condition: 'specific',
+ value: '12',
+ },
+ 'ticket.owner_id': {
+ operator: 'is',
+ pre_condition: 'specific',
+ value: '47',
+ value_completion: 'Bob Smith ',
+ },
},
executions: {
'ticket.priority_id': {
diff --git a/test/unit/ticket_selector_test.rb b/test/unit/ticket_selector_test.rb
index b6da0727d..75714001f 100644
--- a/test/unit/ticket_selector_test.rb
+++ b/test/unit/ticket_selector_test.rb
@@ -621,6 +621,230 @@ class TicketSelectorTest < ActiveSupport::TestCase
ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
assert_equal( ticket_count, 0 )
+ # with owner/customer/org
+ condition = {
+ 'ticket.group_id' => {
+ operator: 'is',
+ value: group.id,
+ },
+ 'ticket.owner_id' => {
+ operator: 'is',
+ pre_condition: 'specific',
+ value: agent1.id,
+ },
+ }
+ ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+ assert_equal( ticket_count, 1 )
+
+ ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+ assert_equal( ticket_count, 0 )
+
+ ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+ assert_equal( ticket_count, 1 )
+
+ ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+ assert_equal( ticket_count, 0 )
+
+ condition = {
+ 'ticket.group_id' => {
+ operator: 'is',
+ value: group.id,
+ },
+ 'ticket.owner_id' => {
+ operator: 'is',
+ pre_condition: 'set',
+ },
+ }
+ ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+ assert_equal( ticket_count, 1 )
+
+ ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+ assert_equal( ticket_count, 0 )
+
+ ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+ assert_equal( ticket_count, 1 )
+
+ ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+ assert_equal( ticket_count, 0 )
+
+ condition = {
+ 'ticket.group_id' => {
+ operator: 'is',
+ value: group.id,
+ },
+ 'ticket.owner_id' => {
+ operator: 'is not',
+ pre_condition: 'set',
+ },
+ }
+ ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+ assert_equal( ticket_count, 1 )
+
+ ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+ assert_equal( ticket_count, 0 )
+
+ ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+ assert_equal( ticket_count, 0 )
+
+ ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+ assert_equal( ticket_count, 1 )
+
+ UserInfo.current_user_id = agent1.id
+ condition = {
+ 'ticket.group_id' => {
+ operator: 'is',
+ value: group.id,
+ },
+ 'ticket.owner_id' => {
+ operator: 'is',
+ pre_condition: 'current_user.id',
+ },
+ }
+ ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+ assert_equal( ticket_count, 1 )
+
+ ticket_count, tickets = Ticket.selectors(condition, 10)
+ assert_equal( ticket_count, 1 )
+
+ ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+ assert_equal( ticket_count, 0 )
+
+ ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+ assert_equal( ticket_count, 0 )
+
+ ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+ assert_equal( ticket_count, 0 )
+
+ UserInfo.current_user_id = agent2.id
+ condition = {
+ 'ticket.group_id' => {
+ operator: 'is',
+ value: group.id,
+ },
+ 'ticket.owner_id' => {
+ operator: 'is',
+ pre_condition: 'current_user.id',
+ },
+ }
+ ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+ assert_equal( ticket_count, 1 )
+
+ ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+ assert_equal( ticket_count, 0 )
+
+ ticket_count, tickets = Ticket.selectors(condition, 10)
+ assert_equal( ticket_count, 0 )
+
+ ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+ assert_equal( ticket_count, 0 )
+
+ ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+ assert_equal( ticket_count, 0 )
+
+ UserInfo.current_user_id = customer1.id
+ condition = {
+ 'ticket.group_id' => {
+ operator: 'is',
+ value: group.id,
+ },
+ 'ticket.customer_id' => {
+ operator: 'is',
+ pre_condition: 'current_user.id',
+ },
+ }
+ ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+ assert_equal( ticket_count, 0 )
+
+ ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+ assert_equal( ticket_count, 0 )
+
+ ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+ assert_equal( ticket_count, 1 )
+
+ ticket_count, tickets = Ticket.selectors(condition, 10)
+ assert_equal( ticket_count, 1 )
+
+ ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+ assert_equal( ticket_count, 1 )
+
+ UserInfo.current_user_id = customer2.id
+ condition = {
+ 'ticket.group_id' => {
+ operator: 'is',
+ value: group.id,
+ },
+ 'ticket.customer_id' => {
+ operator: 'is',
+ pre_condition: 'current_user.id',
+ },
+ }
+ ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+ assert_equal( ticket_count, 0 )
+
+ ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+ assert_equal( ticket_count, 0 )
+
+ ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+ assert_equal( ticket_count, 1 )
+
+ ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+ assert_equal( ticket_count, 1 )
+
+ ticket_count, tickets = Ticket.selectors(condition, 10)
+ assert_equal( ticket_count, 1 )
+
+ UserInfo.current_user_id = customer1.id
+ condition = {
+ 'ticket.group_id' => {
+ operator: 'is',
+ value: group.id,
+ },
+ 'ticket.organization_id' => {
+ operator: 'is',
+ pre_condition: 'current_user.organization_id',
+ },
+ }
+ ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+ assert_equal( ticket_count, 0 )
+
+ ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+ assert_equal( ticket_count, 0 )
+
+ ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+ assert_equal( ticket_count, 1 )
+
+ ticket_count, tickets = Ticket.selectors(condition, 10)
+ assert_equal( ticket_count, 1 )
+
+ ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+ assert_equal( ticket_count, 0 )
+
+ UserInfo.current_user_id = customer2.id
+ condition = {
+ 'ticket.group_id' => {
+ operator: 'is',
+ value: group.id,
+ },
+ 'ticket.organization_id' => {
+ operator: 'is',
+ pre_condition: 'current_user.organization_id',
+ },
+ }
+ ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+ assert_equal( ticket_count, 0 )
+
+ ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+ assert_equal( ticket_count, 0 )
+
+ ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+ assert_equal( ticket_count, 1 )
+
+ ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+ assert_equal( ticket_count, 0 )
+
+ ticket_count, tickets = Ticket.selectors(condition, 10)
+ assert_equal( ticket_count, 0 )
+
end
end