diff --git a/lib/import/otrs.rb b/lib/import/otrs.rb
index 50f8582b5..eb5a6971e 100644
--- a/lib/import/otrs.rb
+++ b/lib/import/otrs.rb
@@ -1599,10 +1599,9 @@ module Import::OTRS
     user_id = 1
     articles.each { |article|
       next if article['sender'] != 'customer'
-      next if article['created_by_id'].to_i != 1
       next if article['from'].empty?
 
-      user_id = article['created_by_id']
+      user_id = article['created_by_id'].to_i
       break
     }