diff --git a/app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee b/app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee
index c2b2c8909..c2841ba01 100644
--- a/app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee
+++ b/app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee
@@ -115,7 +115,11 @@ class Index extends App.Controller
       { name: 'ticket_state_id',    display: 'State',    tag: 'select',   multiple: false, null: false, filter: @edit_form, relation: 'TicketState',    default: defaults['ticket_state_id'],    translate: true, class: 'medium' },
       { name: 'ticket_priority_id', display: 'Priority', tag: 'select',   multiple: false, null: false, filter: @edit_form, relation: 'TicketPriority', default: defaults['ticket_priority_id'], translate: true, class: 'medium' },
     ]
-    @html App.view('agent_ticket_create')( head: 'New Ticket' )
+    @html App.view('agent_ticket_create')(
+      head:  'New Ticket'
+      agent: @isRole('Agent')
+      admin: @isRole('Admin')
+    )
 
     new App.ControllerForm(
       el: @el.find('#form_create')
diff --git a/app/assets/javascripts/app/views/agent_ticket_create.jst.eco b/app/assets/javascripts/app/views/agent_ticket_create.jst.eco
index cd7bac5f5..9ac843343 100644
--- a/app/assets/javascripts/app/views/agent_ticket_create.jst.eco
+++ b/app/assets/javascripts/app/views/agent_ticket_create.jst.eco
@@ -1,13 +1,15 @@
 <div class="page-header">
   <div class="row">
     <div class="span9">
-      <h1 class="pull-left"><%- @T( 'New Ticket' ) %> <small></small></h1>
+      <h1 class="pull-left"><%- @T( 'New Ticket' ) %> <% if @admin: %><small><a href="#" data-type="settings" class="icon-edit"></a></small><% end %></h1>
     </div>
     <div class="span3">
+      <% if @agent: %>
       <div class="btn-group pull-right" data-toggle="buttons-radio">
         <button type="button" class="btn article-type" data-type="phone"><i class="icon-headphones"></i></button>
         <button type="button" class="btn article-type" data-type="email"><i class="icon-envelope"></i></button>
       </div>
+      <% end %>
     </div>
   </div>
 </div>