diff --git a/app/assets/javascripts/app/models/ticket_article.coffee b/app/assets/javascripts/app/models/ticket_article.coffee
index 03ab869b5..99a89a957 100644
--- a/app/assets/javascripts/app/models/ticket_article.coffee
+++ b/app/assets/javascripts/app/models/ticket_article.coffee
@@ -8,7 +8,7 @@ class App.TicketArticle extends App.Model
       { name: 'to',             display: 'To',          tag: 'input',    type: 'text', limit: 100, null: true },
       { name: 'cc',             display: 'Cc',          tag: 'input',    type: 'text', limit: 100, null: true },
       { name: 'subject',        display: 'Subject',     tag: 'input',    type: 'text', limit: 100, null: true },
-      { name: 'body',           display: 'Text',        tag: 'textarea', rows: 5,      limit: 100, null: false, searchable: false },
+      { name: 'body',           display: 'Text',        tag: 'textarea', rows: 5,      limit: 100, null: false, searchable: true },
       { name: 'type_id',        display: 'Type',        tag: 'select',   multiple: false, null: false, relation: 'TicketArticleType', default: '' },
       { name: 'sender_id',      display: 'Sender',      tag: 'select',   multiple: false, null: false, relation: 'TicketArticleSender', default: '' },
       { name: 'internal',       display: 'Visibility',  tag: 'radio',  default: false,  null: true, options: { true: 'internal', false: 'public' } },
diff --git a/public/assets/tests/form_extended.js b/public/assets/tests/form_extended.js
index fa69b82e5..42f84247a 100644
--- a/public/assets/tests/form_extended.js
+++ b/public/assets/tests/form_extended.js
@@ -666,4 +666,49 @@ test('form checks', function() {
   }
   deepEqual(params, test_params, 'form param check')
 
-});
\ No newline at end of file
+  $('#forms').append('<hr><h1>form 5</h1><form id="form5"></form>')
+  var el = $('#form5')
+  var defaults = {
+    condition: {
+      'article.body': {
+        operator: 'contains',
+        value: 'some body',
+      },
+    },
+    executions: {
+      'notification.email': {
+        recipient: 'ticket_customer',
+        subject: 'some subject',
+        body: "some<br>\nbody",
+      },
+    },
+  } 
+  new App.ControllerForm({
+    el:        el,
+    model:     {
+      configure_attributes: [
+        { name: 'condition',  display: 'Conditions', tag: 'ticket_selector', null: true },
+        { name: 'executions', display: 'Executions', tag: 'ticket_perform_action', null: true, notification: true },
+      ]
+    },
+    params: defaults,
+    autofocus: true
+  })
+  var params = App.ControllerForm.params(el)
+  var test_params = {
+    condition: {
+      'article.body': {
+        operator: 'contains',
+        value: 'some body',
+      },
+    },
+    executions: {
+      'notification.email': {
+        recipient: 'ticket_customer',
+        subject: 'some subject',
+        body: "some<br>\nbody",
+      },
+    },
+  }
+  deepEqual(params, test_params, 'form article body param check')
+});
diff --git a/test/unit/ticket_trigger_test.rb b/test/unit/ticket_trigger_test.rb
index 088d38ac9..c8563448f 100644
--- a/test/unit/ticket_trigger_test.rb
+++ b/test/unit/ticket_trigger_test.rb
@@ -4366,4 +4366,74 @@ class TicketTriggerTest < ActiveSupport::TestCase
     assert_equal('Lorem ipsum dolor', autoreply.body)
     assert_equal('text/html', autoreply.content_type)
   end
+
+  test 'trigger when there is an article body contains matched values' do
+    trigger1 = Trigger.create_or_update(
+      name: 'detect message body',
+      condition: {
+        'article.body' => {
+          'operator' => 'contains',
+          'value' => 'some message',
+        },
+      },
+      perform: {
+        'ticket.tags' => {
+          'operator' => 'add',
+          'value' => 'tag1, tag2',
+        },
+        'notification.email' => {
+          'body' => 'some lala',
+          'recipient' => 'ticket_customer',
+          'subject' => 'Thanks for your inquiry - loop check (#{ticket.title})!',
+        },
+      },
+      disable_notification: true,
+      active: true,
+      created_by_id: 1,
+      updated_by_id: 1,
+    )
+    ticket1 = Ticket.create!(
+      title: "some <b>title</b>\n äöüß",
+      group: Group.lookup(name: 'Users'),
+      customer: User.lookup(email: 'nicole.braun@zammad.org'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    article1 = Ticket::Article.create!(
+      ticket_id: ticket1.id,
+      from: 'some_sender@example.com',
+      to: 'some_recipient@example.com',
+      subject: 'some subject',
+      message_id: 'some@id',
+      body: "some message <b>note</b>\nnew line",
+      internal: false,
+      sender: Ticket::Article::Sender.find_by(name: 'Agent'),
+      type: Ticket::Article::Type.find_by(name: 'note'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    ticket1.reload
+    assert_equal('some <b>title</b>  äöüß', ticket1.title, 'ticket1.title verify')
+    assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
+    assert_equal('new', ticket1.state.name, 'ticket1.state verify')
+    assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
+    assert_equal(1, ticket1.articles.count, 'ticket1.articles verify')
+    assert_equal([], ticket1.tag_list)
+
+    Observer::Transaction.commit
+
+    ticket1.reload
+    assert_equal('some <b>title</b>  äöüß', ticket1.title, 'ticket1.title verify')
+    assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
+    assert_equal('new', ticket1.state.name, 'ticket1.state verify')
+    assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
+    assert_equal(2, ticket1.articles.count, 'ticket1.articles verify')
+    assert_equal(%w[tag1 tag2], ticket1.tag_list)
+
+    assert_match('- ', article1.from)
+    assert_match('some_recipient@example.com', article1.to)
+    assert_match('some subject', article1.subject)
+    assert_match("some message <b>note</b>\nnew line", article1.body)
+    assert_equal('text/plain', article1.content_type)
+  end
 end