diff --git a/app/assets/javascripts/app/controllers/agent_ticket_create.coffee b/app/assets/javascripts/app/controllers/agent_ticket_create.coffee
index a720ce630..c0df3a7ed 100644
--- a/app/assets/javascripts/app/controllers/agent_ticket_create.coffee
+++ b/app/assets/javascripts/app/controllers/agent_ticket_create.coffee
@@ -48,12 +48,7 @@ class App.TicketCreate extends App.Controller
     if @ticket_id && @article_id
       @split = "/#{@ticket_id}/#{@article_id}"
 
-    load = (data) =>
-      App.Collection.loadAssets(data.assets)
-      @formMeta = data.form_meta
-      @buildScreen(params)
-    @bindId = App.TicketCreateCollection.bind(load, false)
-    App.TicketCreateCollection.fetch()
+    @buildScreen(params)
 
     # rerender view, e. g. on langauge change
     @controllerBind('ui:rerender', =>
@@ -69,9 +64,6 @@ class App.TicketCreate extends App.Controller
       @sidebarWidget.render(@params())
     )
 
-  release: =>
-    App.TicketCreateCollection.unbindById(@bindId)
-
   currentChannel: =>
     if !type
       type = @$('.type-tabs .tab.active').data('type')
@@ -279,7 +271,6 @@ class App.TicketCreate extends App.Controller
     localeRender = =>
       @render(template)
     App.QueueManager.add(@queueKey, localeRender)
-    return if !@formMeta
     App.QueueManager.run(@queueKey)
 
   updateTaskManagerAttachments: (attribute, attachments) =>
@@ -290,7 +281,7 @@ class App.TicketCreate extends App.Controller
     App.TaskManager.update(@taskKey, taskData)
 
   render: (template = {}) ->
-    return if !@formMeta
+
     # get params
     params = @prefilledParams || {}
     if template && !_.isEmpty(template.options)
@@ -337,8 +328,6 @@ class App.TicketCreate extends App.Controller
       model:                   App.Ticket
       screen:                  'create_middle'
       handlersConfig:          handlers
-      filter:                  @formMeta.filter
-      formMeta:                @formMeta
       params:                  params
       noFieldset:              true
       taskKey:                 @taskKey
@@ -366,8 +355,6 @@ class App.TicketCreate extends App.Controller
       events:
         'change [name=customer_id]': @localUserInfo
       handlersConfig: handlersTunnel
-      filter:         @formMeta.filter
-      formMeta:       @formMeta
       autofocus:      true
       params:         params
       taskKey:        @taskKey
@@ -392,8 +379,6 @@ class App.TicketCreate extends App.Controller
       model:          App.Ticket
       screen:         'create_bottom'
       handlersConfig: handlersTunnel
-      filter:         @formMeta.filter
-      formMeta:       @formMeta
       params:         params
       taskKey:        @taskKey
     )
diff --git a/app/assets/javascripts/app/controllers/customer_ticket_create.coffee b/app/assets/javascripts/app/controllers/customer_ticket_create.coffee
index c09dfdc8e..d8f9bacd5 100644
--- a/app/assets/javascripts/app/controllers/customer_ticket_create.coffee
+++ b/app/assets/javascripts/app/controllers/customer_ticket_create.coffee
@@ -13,13 +13,7 @@ class CustomerTicketCreate extends App.ControllerAppContent
     @form_id = App.ControllerForm.formId()
 
     @navupdate '#customer_ticket_new'
-
-    load = (data) =>
-      App.Collection.loadAssets(data.assets)
-      @formMeta = data.form_meta
-      @render()
-    @bindId = App.TicketCreateCollection.bind(load, false)
-    App.TicketCreateCollection.fetch()
+    @render()
 
   render: (template = {}) ->
     if !@Config.get('customer_ticket_create')
@@ -43,8 +37,6 @@ class CustomerTicketCreate extends App.ControllerAppContent
       form_id:                 @form_id
       model:                   App.Ticket
       screen:                  'create_middle'
-      filter:                  @formMeta.filter
-      formMeta:                @formMeta
       params:                  defaults
       noFieldset:              true
       handlersConfig:          handlers
@@ -70,8 +62,6 @@ class CustomerTicketCreate extends App.ControllerAppContent
       model:          App.Ticket
       screen:         'create_top'
       handlersConfig: handlersTunnel
-      filter:         @formMeta.filter
-      formMeta:       @formMeta
       autofocus:      true
       params:         defaults
     )
@@ -83,8 +73,6 @@ class CustomerTicketCreate extends App.ControllerAppContent
       events:
         'fileUploadStart .richtext': => @submitDisable()
         'fileUploadStop .richtext': => @submitEnable()
-      filter:         @formMeta.filter
-      formMeta:       @formMeta
       params:         defaults
       handlersConfig: handlersTunnel
     )
@@ -95,8 +83,6 @@ class CustomerTicketCreate extends App.ControllerAppContent
         model:          App.Ticket
         screen:         'create_bottom'
         handlersConfig: handlersTunnel
-        filter:         @formMeta.filter
-        formMeta:       @formMeta
         params:         defaults
       )
 
diff --git a/app/assets/javascripts/app/controllers/ticket_zoom/form_handler_core_workflow.coffee b/app/assets/javascripts/app/controllers/ticket_zoom/form_handler_core_workflow.coffee
index d0ca39503..305b117a1 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom/form_handler_core_workflow.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom/form_handler_core_workflow.coffee
@@ -79,6 +79,12 @@ class App.FormHandlerCoreWorkflow
     return if !App.WebSocket.channel()
     return !App.Config.get('core_workflow_ajax_mode')
 
+  @restrictValuesAttributeCache: (attribute, values) ->
+    result = { values: values }
+    return result if !attribute.relation
+    result.lastUpdatedAt = App[attribute.relation].lastUpdatedAt()
+    return result
+
   # restricts the dropdown and tree select values of a form
   @restrictValues: (classname, form, ui, attributes, params, data) ->
     return if _.isEmpty(data.restrict_values)
@@ -111,11 +117,11 @@ class App.FormHandlerCoreWorkflow
         # cache state for performance and only run
         # if values or param differ
         if coreWorkflowRestrictions?[classname]?[item.name]
-          compare = values
+          compare = App.FormHandlerCoreWorkflow.restrictValuesAttributeCache(attribute, values)
           continue if _.isEqual(coreWorkflowRestrictions[classname][item.name], compare)
 
         coreWorkflowRestrictions[classname] ||= {}
-        coreWorkflowRestrictions[classname][item.name] = values
+        coreWorkflowRestrictions[classname][item.name] = App.FormHandlerCoreWorkflow.restrictValuesAttributeCache(attribute, values)
 
         valueFound = false
         for value in values
diff --git a/app/assets/javascripts/app/lib/app_post/ticket_create_collection.coffee b/app/assets/javascripts/app/lib/app_post/ticket_create_collection.coffee
deleted file mode 100644
index a4ff9e0bd..000000000
--- a/app/assets/javascripts/app/lib/app_post/ticket_create_collection.coffee
+++ /dev/null
@@ -1,27 +0,0 @@
-class _Singleton extends App._CollectionSingletonBase
-  event: 'ticket_create_attributes'
-  restEndpoint: '/ticket_create'
-
-class App.TicketCreateCollection
-  _instance = new _Singleton
-
-  @get: ->
-    _instance.get()
-
-  @one: (callback, init = true) ->
-    _instance.bind(callback, init, true)
-
-  @bind: (callback, init = true) ->
-    _instance.bind(callback, init, false)
-
-  @unbind: (callback) ->
-    _instance.unbind(callback)
-
-  @unbindById: (id) ->
-    _instance.unbindById(id)
-
-  @trigger: ->
-    _instance.trigger()
-
-  @fetch: ->
-    _instance.fetch()
diff --git a/app/jobs/ticket_create_screen_job.rb b/app/jobs/ticket_create_screen_job.rb
deleted file mode 100644
index a7b4372d8..000000000
--- a/app/jobs/ticket_create_screen_job.rb
+++ /dev/null
@@ -1,31 +0,0 @@
-# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
-
-class TicketCreateScreenJob < ApplicationJob
-  include HasActiveJobLock
-
-  def perform
-    Sessions.list.each do |client_id, data|
-      next if client_id.blank?
-
-      user_id = data&.dig(:user, 'id')
-      next if user_id.blank?
-
-      user = User.lookup(id: user_id)
-      next if !user&.permissions?('ticket.agent')
-
-      # get attributes to update
-      ticket_create_attributes = Ticket::ScreenOptions.attributes_to_change(
-        current_user: user,
-      )
-
-      # no data exists
-      next if ticket_create_attributes.blank?
-
-      Rails.logger.debug { "push ticket_create for user #{user.id}" }
-      Sessions.send(client_id, {
-                      event: 'ticket_create_attributes',
-                      data:  ticket_create_attributes,
-                    })
-    end
-  end
-end
diff --git a/app/models/concerns/has_groups.rb b/app/models/concerns/has_groups.rb
index 0a4f5c94b..b4764623c 100644
--- a/app/models/concerns/has_groups.rb
+++ b/app/models/concerns/has_groups.rb
@@ -251,7 +251,6 @@ module HasGroups
     yield
     self.group_access_buffer = nil
     cache_delete
-    push_ticket_create_screen_background_job
   end
 
   def process_group_access_buffer
diff --git a/app/models/concerns/has_roles.rb b/app/models/concerns/has_roles.rb
index 3589cdfa5..5a152beb3 100644
--- a/app/models/concerns/has_roles.rb
+++ b/app/models/concerns/has_roles.rb
@@ -6,9 +6,9 @@ module HasRoles
   included do
     has_and_belongs_to_many :roles,
                             before_add:    %i[validate_agent_limit_by_role validate_roles],
-                            after_add:     %i[cache_update check_notifications push_ticket_create_screen_for_role_change],
+                            after_add:     %i[cache_update check_notifications],
                             before_remove: :last_admin_check_by_role,
-                            after_remove:  %i[cache_update push_ticket_create_screen_for_role_change]
+                            after_remove:  %i[cache_update]
   end
 
   # Checks a given Group( ID) for given access(es) for the instance associated roles.
@@ -45,15 +45,6 @@ module HasRoles
     )
   end
 
-  def push_ticket_create_screen_for_role_change(role)
-    return if Setting.get('import_mode')
-
-    permission = Permission.lookup(name: 'ticket.agent')
-    return if !role.permissions.exists?(id: permission.id)
-
-    push_ticket_create_screen_background_job
-  end
-
   # methods defined here are going to extend the class, not the instance of it
   class_methods do
 
diff --git a/app/models/concerns/has_ticket_create_screen_impact.rb b/app/models/concerns/has_ticket_create_screen_impact.rb
deleted file mode 100644
index f86742bfb..000000000
--- a/app/models/concerns/has_ticket_create_screen_impact.rb
+++ /dev/null
@@ -1,28 +0,0 @@
-# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
-
-module HasTicketCreateScreenImpact
-  extend ActiveSupport::Concern
-
-  included do
-    after_commit :push_ticket_create_screen
-  end
-
-  def push_ticket_create_screen?
-    return true if destroyed?
-
-    %w[id name active updated_at].any? do |attribute|
-      saved_change_to_attribute?(attribute)
-    end
-  end
-
-  def push_ticket_create_screen
-    return if Setting.get('import_mode')
-    return if !push_ticket_create_screen?
-
-    push_ticket_create_screen_background_job
-  end
-
-  def push_ticket_create_screen_background_job
-    TicketCreateScreenJob.set(wait: 10.seconds).perform_later
-  end
-end
diff --git a/app/models/group.rb b/app/models/group.rb
index a3150d0e3..91b36f94e 100644
--- a/app/models/group.rb
+++ b/app/models/group.rb
@@ -9,7 +9,6 @@ class Group < ApplicationModel
   include HasHistory
   include HasObjectManagerAttributes
   include HasCollectionUpdate
-  include HasTicketCreateScreenImpact
   include HasSearchIndexBackend
 
   include Group::Assets
diff --git a/app/models/role.rb b/app/models/role.rb
index 7cdde514c..af9279db4 100644
--- a/app/models/role.rb
+++ b/app/models/role.rb
@@ -8,7 +8,6 @@ class Role < ApplicationModel
   include ChecksLatestChangeObserved
   include HasGroups
   include HasCollectionUpdate
-  include HasTicketCreateScreenImpact
 
   include Role::Assets
 
diff --git a/app/models/user.rb b/app/models/user.rb
index 2f01b9c57..42624c311 100644
--- a/app/models/user.rb
+++ b/app/models/user.rb
@@ -12,9 +12,7 @@ class User < ApplicationModel
   include HasGroups
   include HasRoles
   include HasObjectManagerAttributes
-  include ::HasTicketCreateScreenImpact
   include HasTaskbars
-  include User::HasTicketCreateScreenImpact
   include User::Assets
   include User::Avatar
   include User::Search
diff --git a/app/models/user/has_ticket_create_screen_impact.rb b/app/models/user/has_ticket_create_screen_impact.rb
deleted file mode 100644
index 07526ee0f..000000000
--- a/app/models/user/has_ticket_create_screen_impact.rb
+++ /dev/null
@@ -1,14 +0,0 @@
-# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
-
-module User::HasTicketCreateScreenImpact
-  extend ActiveSupport::Concern
-
-  def push_ticket_create_screen?
-    return true if destroyed?
-    return false if %w[id login firstname lastname preferences active].none? do |attribute|
-      saved_change_to_attribute?(attribute)
-    end
-
-    permissions?('ticket.agent')
-  end
-end
diff --git a/spec/jobs/concerns/has_ticket_create_screen_impact_spec.rb b/spec/jobs/concerns/has_ticket_create_screen_impact_spec.rb
deleted file mode 100644
index 63b84c3af..000000000
--- a/spec/jobs/concerns/has_ticket_create_screen_impact_spec.rb
+++ /dev/null
@@ -1,184 +0,0 @@
-# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
-
-require 'rails_helper'
-
-RSpec.describe HasTicketCreateScreenImpact, type: :job do
-
-  context 'with groups' do
-    let!(:group) { create(:group) }
-
-    it 'create should enqueue no job' do
-      collection_jobs = enqueued_jobs.select do |job|
-        job[:job] == TicketCreateScreenJob
-      end
-      expect(collection_jobs.count).to be(1)
-    end
-
-    context 'updating attribute' do
-      before do
-        clear_jobs
-      end
-
-      context 'name' do
-        it 'enqueues a job' do
-          expect { group.update!(name: 'new name') }.to have_enqueued_job(TicketCreateScreenJob)
-        end
-      end
-
-      context 'active' do
-        it 'enqueues a job' do
-          expect { group.update!(active: false) }.to have_enqueued_job(TicketCreateScreenJob)
-        end
-      end
-
-      context 'updated_at' do
-        it 'enqueues a job' do
-          expect { group.touch }.to have_enqueued_job(TicketCreateScreenJob)
-        end
-      end
-    end
-
-    it 'delete should enqueue no job' do
-      clear_jobs
-      expect { group.destroy! }.to have_enqueued_job(TicketCreateScreenJob)
-    end
-  end
-
-  context 'with roles' do
-    let!(:role) { create(:role) }
-
-    it 'create should enqueue no job' do
-      collection_jobs = enqueued_jobs.select do |job|
-        job[:job] == TicketCreateScreenJob
-      end
-      expect(collection_jobs.count).to be(1)
-    end
-
-    context 'updating attribute' do
-
-      before do
-        clear_jobs
-      end
-
-      context 'name' do
-        it 'enqueues a job' do
-          expect { role.update!(name: 'new name') }.to have_enqueued_job(TicketCreateScreenJob)
-        end
-      end
-
-      context 'active' do
-        it 'enqueues a job' do
-          expect { role.update!(active: false) }.to have_enqueued_job(TicketCreateScreenJob)
-        end
-      end
-
-      context 'updated_at' do
-        it 'enqueues no job' do
-          expect { role.touch }.to have_enqueued_job(TicketCreateScreenJob)
-        end
-      end
-    end
-
-    it 'delete should enqueue no job' do
-      clear_jobs
-      expect { role.destroy! }.to have_enqueued_job(TicketCreateScreenJob)
-    end
-  end
-
-  context 'with users' do
-
-    let!(:customer) { create(:user, roles: Role.where(name: 'Customer')) }
-    let!(:agent) { create(:user, roles: Role.where(name: 'Agent')) }
-    let!(:admin) { create(:user, roles: Role.where(name: 'Admin')) }
-
-    let(:customer_new) { create(:user, roles: Role.where(name: 'Customer')) }
-    let(:agent_new) { create(:user, roles: Role.where(name: 'Agent')) }
-    let(:admin_new) { create(:user, roles: Role.where(name: 'Admin')) }
-
-    context 'creating' do
-      before do
-        clear_jobs
-      end
-
-      it 'customer should enqueue no job' do
-        customer_new
-        collection_jobs = enqueued_jobs.select do |job|
-          job[:job] == TicketCreateScreenJob
-        end
-        expect(collection_jobs.count).to be(0)
-      end
-
-      it 'agent should enqueue a job' do
-        agent_new
-        collection_jobs = enqueued_jobs.select do |job|
-          job[:job] == TicketCreateScreenJob
-        end
-        expect(collection_jobs.count).to be(1)
-      end
-
-      it 'admin should enqueue no job' do
-        admin_new
-        collection_jobs = enqueued_jobs.select do |job|
-          job[:job] == TicketCreateScreenJob
-        end
-        expect(collection_jobs.count).to be(0)
-      end
-    end
-
-    context 'updating attribute' do
-      before do
-        clear_jobs
-      end
-
-      context 'firstname field for' do
-        it 'customer should enqueue no job' do
-          expect { customer.update!(firstname: 'new firstname') }.not_to have_enqueued_job(TicketCreateScreenJob)
-        end
-
-        it 'agent should enqueue a job' do
-          expect { agent.update!(firstname: 'new firstname') }.to have_enqueued_job(TicketCreateScreenJob)
-        end
-
-        it 'admin should enqueue no job' do
-          expect { admin.update!(firstname: 'new firstname') }.not_to have_enqueued_job(TicketCreateScreenJob)
-        end
-      end
-
-      context 'active field for' do
-        it 'customer should enqueue no job' do
-          expect { customer.update!(active: false) }.not_to have_enqueued_job(TicketCreateScreenJob)
-        end
-
-        it 'agent should enqueue a job' do
-          expect { agent.update!(active: false) }.to have_enqueued_job(TicketCreateScreenJob)
-        end
-
-        it 'admin should enqueue no job' do
-          admin_new # Prevend "Minimum one user needs to have admin permissions."
-          clear_jobs
-          expect { admin.update!(active: false) }.not_to have_enqueued_job(TicketCreateScreenJob)
-        end
-      end
-    end
-
-    context 'deleting' do
-      before do
-        clear_jobs
-      end
-
-      it 'customer should enqueue a job' do
-        expect { customer.destroy! }.to have_enqueued_job(TicketCreateScreenJob)
-      end
-
-      it 'agent should enqueue a job' do
-        expect { agent.destroy! }.to have_enqueued_job(TicketCreateScreenJob)
-      end
-
-      it 'admin should enqueue a job' do
-        expect { admin.destroy! }.to have_enqueued_job(TicketCreateScreenJob)
-      end
-    end
-
-  end
-
-end
diff --git a/spec/models/concerns/has_ticket_create_screen_impact_examples.rb b/spec/models/concerns/has_ticket_create_screen_impact_examples.rb
deleted file mode 100644
index 03e778184..000000000
--- a/spec/models/concerns/has_ticket_create_screen_impact_examples.rb
+++ /dev/null
@@ -1,46 +0,0 @@
-# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
-
-RSpec.shared_examples 'HasTicketCreateScreenImpact' do |create_screen_factory:|
-
-  describe '#push_ticket_create_screen', performs_jobs: true do
-    subject { create(create_screen_factory) }
-
-    context 'creating a record' do
-      it 'enqueues a TicketCreateScreenJob job' do
-        expect { subject }.to have_enqueued_job(TicketCreateScreenJob)
-      end
-    end
-
-    context 'record exists' do
-
-      before do
-        subject
-        clear_jobs
-      end
-
-      context 'attribute updated' do
-
-        context 'name' do
-          it 'enqueues a TicketCreateScreenJob job' do
-            expect do
-              subject.name = 'New name'
-              subject.save!
-            end.to have_enqueued_job(TicketCreateScreenJob)
-          end
-        end
-
-        context 'updated_at' do
-          it 'enqueues a TicketCreateScreenJob job' do
-            expect { subject.touch }.to have_enqueued_job(TicketCreateScreenJob)
-          end
-        end
-      end
-
-      context 'record is deleted' do
-        it 'enqueues a TicketCreateScreenJob job' do
-          expect { subject.destroy! }.to have_enqueued_job(TicketCreateScreenJob)
-        end
-      end
-    end
-  end
-end
diff --git a/spec/models/group_spec.rb b/spec/models/group_spec.rb
index 4111da026..42fb672d4 100644
--- a/spec/models/group_spec.rb
+++ b/spec/models/group_spec.rb
@@ -5,7 +5,6 @@ require 'models/application_model_examples'
 require 'models/concerns/can_be_imported_examples'
 require 'models/concerns/has_object_manager_attributes_examples'
 require 'models/concerns/has_collection_update_examples'
-require 'models/concerns/has_ticket_create_screen_impact_examples'
 require 'models/concerns/has_xss_sanitized_note_examples'
 
 RSpec.describe Group, type: :model do
@@ -15,6 +14,5 @@ RSpec.describe Group, type: :model do
   it_behaves_like 'CanBeImported'
   it_behaves_like 'HasObjectManagerAttributes'
   it_behaves_like 'HasCollectionUpdate', collection_factory: :group
-  it_behaves_like 'HasTicketCreateScreenImpact', create_screen_factory: :group
   it_behaves_like 'HasXssSanitizedNote', model_factory: :group
 end
diff --git a/spec/models/role_spec.rb b/spec/models/role_spec.rb
index d5a67cf83..dee3680c2 100644
--- a/spec/models/role_spec.rb
+++ b/spec/models/role_spec.rb
@@ -5,7 +5,6 @@ require 'models/application_model_examples'
 require 'models/concerns/can_be_imported_examples'
 require 'models/concerns/has_groups_examples'
 require 'models/concerns/has_collection_update_examples'
-require 'models/concerns/has_ticket_create_screen_impact_examples'
 require 'models/concerns/has_xss_sanitized_note_examples'
 
 RSpec.describe Role do
@@ -15,7 +14,6 @@ RSpec.describe Role do
   it_behaves_like 'CanBeImported'
   it_behaves_like 'HasGroups', group_access_factory: :role
   it_behaves_like 'HasCollectionUpdate', collection_factory: :role
-  it_behaves_like 'HasTicketCreateScreenImpact', create_screen_factory: :role
   it_behaves_like 'HasXssSanitizedNote', model_factory: :role
 
   describe 'Default state' do
diff --git a/spec/models/user/has_ticket_create_screen_impact_examples.rb b/spec/models/user/has_ticket_create_screen_impact_examples.rb
deleted file mode 100644
index 627532e75..000000000
--- a/spec/models/user/has_ticket_create_screen_impact_examples.rb
+++ /dev/null
@@ -1,163 +0,0 @@
-# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
-
-RSpec.shared_examples 'User::HasTicketCreateScreenImpact' do
-
-  describe '#push_ticket_create_screen', performs_jobs: true do
-    shared_examples 'relevant User Role' do |role|
-
-      context "relevant User Role is '#{role}'" do
-
-        subject { create(:user, roles: Role.where(name: role)) }
-
-        context 'creating a record' do
-          it 'enqueues TicketCreateScreenJob' do
-            expect { subject }.to have_enqueued_job(TicketCreateScreenJob)
-          end
-        end
-
-        context 'record exists' do
-
-          before do
-            subject
-            clear_jobs
-          end
-
-          context 'attribute updated' do
-            it 'enqueues TicketCreateScreenJob' do
-              expect { subject.update!(firstname: 'new firstname') }.to have_enqueued_job(TicketCreateScreenJob)
-            end
-
-            context 'permission association changes' do
-
-              context 'Group' do
-
-                let!(:group) { create(:group) }
-
-                before { clear_jobs }
-
-                it 'enqueues TicketCreateScreenJob' do
-                  expect do
-                    subject.group_names_access_map = {
-                      group.name => ['full'],
-                    }
-                  end.to have_enqueued_job(TicketCreateScreenJob)
-                end
-              end
-
-              context 'Role' do
-                context 'to relevant' do
-
-                  let!(:roles) { create_list(:agent_role, 1) }
-
-                  before { clear_jobs }
-
-                  it 'enqueues TicketCreateScreenJob' do
-                    expect { subject.update!(roles: roles) }.to have_enqueued_job(TicketCreateScreenJob)
-                  end
-                end
-
-                context 'to irrelevant' do
-
-                  let!(:roles) { create_list(:role, 3) }
-
-                  before { clear_jobs }
-
-                  it 'enqueues TicketCreateScreenJob' do
-                    expect { subject.update!(roles: roles) }.to have_enqueued_job(TicketCreateScreenJob)
-                  end
-                end
-              end
-            end
-          end
-
-          context 'record is deleted' do
-            it 'enqueues TicketCreateScreenJob' do
-              expect { subject.destroy! }.to have_enqueued_job(TicketCreateScreenJob)
-            end
-          end
-        end
-      end
-    end
-
-    shared_examples 'irrelevant User Role' do |role|
-
-      context "irrelevant User Role is '#{role}'" do
-
-        subject { create(:user, roles: Role.where(name: role)) }
-
-        context 'creating a record' do
-          it 'does not enqueue TicketCreateScreenJob job' do
-            expect { subject }.not_to have_enqueued_job(TicketCreateScreenJob)
-          end
-        end
-
-        context 'record exists' do
-
-          before do
-            subject
-            clear_jobs
-          end
-
-          context 'attribute updated' do
-            it 'enqueues no TicketCreateScreenJob job' do
-              expect { subject.update!(firstname: 'new firstname') }.not_to have_enqueued_job(TicketCreateScreenJob)
-            end
-
-            context 'permission association changes', last_admin_check: false do
-
-              context 'Group' do
-
-                let!(:group) { create(:group) }
-
-                before { clear_jobs }
-
-                it 'enqueues TicketCreateScreenJob' do
-                  expect do
-                    subject.group_names_access_map = {
-                      group.name => ['full'],
-                    }
-                  end.to have_enqueued_job(TicketCreateScreenJob)
-                end
-              end
-
-              context 'Role' do
-
-                context 'to relevant' do
-
-                  let!(:roles) { create_list(:agent_role, 3) }
-
-                  before { clear_jobs }
-
-                  it 'enqueues TicketCreateScreenJob' do
-                    expect { subject.update!(roles: roles) }.to have_enqueued_job(TicketCreateScreenJob)
-                  end
-                end
-
-                context 'to irrelevant' do
-
-                  let!(:roles) { create_list(:role, 3) }
-
-                  before { clear_jobs }
-
-                  it 'does not enqueue TicketCreateScreenJob' do
-                    expect { subject.update!(roles: roles) }.not_to have_enqueued_job(TicketCreateScreenJob)
-                  end
-                end
-              end
-            end
-          end
-
-          context 'record is deleted' do
-            it 'enqueues TicketCreateScreenJob job' do
-              expect { subject.destroy! }.to have_enqueued_job(TicketCreateScreenJob)
-            end
-          end
-        end
-      end
-    end
-
-    include_examples 'relevant User Role', 'Agent'
-    include_examples 'irrelevant User Role', 'Customer'
-    include_examples 'irrelevant User Role', 'Admin'
-  end
-end
diff --git a/spec/models/user_spec.rb b/spec/models/user_spec.rb
index 6bbc6eca7..0a38e381e 100644
--- a/spec/models/user_spec.rb
+++ b/spec/models/user_spec.rb
@@ -10,7 +10,6 @@ require 'models/concerns/has_xss_sanitized_note_examples'
 require 'models/concerns/can_be_imported_examples'
 require 'models/concerns/has_object_manager_attributes_examples'
 require 'models/user/can_lookup_search_index_attributes_examples'
-require 'models/user/has_ticket_create_screen_impact_examples'
 require 'models/user/performs_geo_lookup_examples'
 require 'models/concerns/has_taskbars_examples'
 
@@ -29,7 +28,6 @@ RSpec.describe User, type: :model do
   it_behaves_like 'HasGroups and Permissions', group_access_no_permission_factory: :user
   it_behaves_like 'CanBeImported'
   it_behaves_like 'HasObjectManagerAttributes'
-  it_behaves_like 'User::HasTicketCreateScreenImpact'
   it_behaves_like 'CanLookupSearchIndexAttributes'
   it_behaves_like 'HasTaskbars'
   it_behaves_like 'UserPerformsGeoLookup'
diff --git a/spec/support/capybara/browser_test_helper.rb b/spec/support/capybara/browser_test_helper.rb
index 241662591..74cb19154 100644
--- a/spec/support/capybara/browser_test_helper.rb
+++ b/spec/support/capybara/browser_test_helper.rb
@@ -75,7 +75,7 @@ module BrowserTestHelper
     end
 
     wait(5, interval: 0.1).until_constant do
-      page.evaluate_script('App.Ajax.queue().length').zero?
+      page.evaluate_script('App.Ajax.queue().length').zero? && page.evaluate_script('Object.keys(App.FormHandlerCoreWorkflow.getRequests()).length').zero?
     end
   rescue
     nil