diff --git a/app/assets/javascripts/app/controllers/_application_controller.js.coffee b/app/assets/javascripts/app/controllers/_application_controller.js.coffee
index e804c2a4f..7f7afbfa4 100644
--- a/app/assets/javascripts/app/controllers/_application_controller.js.coffee
+++ b/app/assets/javascripts/app/controllers/_application_controller.js.coffee
@@ -9,10 +9,16 @@ class App.Controller extends Spine.Controller
 
     super
 
+    # apply to release controller on dom remove
+    @el.on('remove', @release)
+
     # create shortcuts
     @Config  = App.Config
     @Session = App.Session
 
+  release: =>
+    # release custom bindings after it got removed from dom
+
   # add @title methode to set title
   title: (name) ->
 #    $('html head title').html( @Config.get(product_name) + ' - ' + App.i18n.translateInline(name) )
@@ -206,7 +212,7 @@ class App.Controller extends Spine.Controller
     # remember requested url
     @Config.set( 'requested_url', window.location.hash )
 
-    # redirect to login  
+    # redirect to login
     @navigate '#login'
     return false
 
diff --git a/app/assets/javascripts/app/controllers/_application_controller_generic.js.coffee b/app/assets/javascripts/app/controllers/_application_controller_generic.js.coffee
index 611dc0809..13085a58e 100644
--- a/app/assets/javascripts/app/controllers/_application_controller_generic.js.coffee
+++ b/app/assets/javascripts/app/controllers/_application_controller_generic.js.coffee
@@ -108,26 +108,11 @@ class App.ControllerGenericIndex extends App.ControllerContent
     # set title
     @title @pageData.title
 
-    # set nav bar    
+    # set nav bar
     @navupdate @pageData.navupdate
 
     # bind render after a change is done
-    App.Collection.observe(
-      level:       'page',
-      collections: [
-        {
-          collection: @genericObject,
-          event:      'refresh change',
-          callback:   @render,
-        },
-      ],
-    )
-    App.Event.bind(
-      @genericObject+ ':created ' + @genericObject + ':updated ' + @genericObject + ':destroy'
-      =>
-        App[ @genericObject ].fetch()
-      'page'
-    )
+    @subscribeId = App[ @genericObject ].subscribe(@render)
 
     App[ @genericObject ].bind 'ajaxError', (rec, msg) =>
       @log 'error', 'ajax', msg.status
@@ -143,6 +128,9 @@ class App.ControllerGenericIndex extends App.ControllerContent
     # fetch all
     App[ @genericObject ].fetch()
 
+  release: =>
+    App[ @genericObject ].unsubscribe(@subscribeId)
+
   render: =>
 
     objects = App.Collection.all(
diff --git a/app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee b/app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee
index e75533e93..7fd940994 100644
--- a/app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee
+++ b/app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee
@@ -80,10 +80,7 @@ class App.TicketCreate extends App.Controller
     return true
 
   release: =>
-#    @clearInterval( @key, 'ticket_zoom' )
-    @el.remove()
     @clearInterval( @id, @auto_save_key )
-    @textModule.release()
 
   autosave: =>
     @auto_save_key = 'create' + @type + @id
@@ -203,15 +200,15 @@ class App.TicketCreate extends App.Controller
 
     # show template UI
     new App.TemplateUI(
-      el:          @el.find('[data-id="ticket_template"]'),
-      template_id: template['id'],
+      el:          @el.find('[data-id="ticket_template"]')
+      template_id: template['id']
     )
 
     @formDefault = @formParam( @el.find('.ticket-create') )
 
     # show text module UI
     @textModule = new App.TextModuleUI(
-      el: @el.find('.ticket-create')
+      el: @el.find('.ticket-create').find('textarea')
     )
 
   localUserInfo: (params) =>
diff --git a/app/assets/javascripts/app/controllers/agent_ticket_history.js.coffee b/app/assets/javascripts/app/controllers/agent_ticket_history.js.coffee
index 05c130a1f..81e254dc9 100644
--- a/app/assets/javascripts/app/controllers/agent_ticket_history.js.coffee
+++ b/app/assets/javascripts/app/controllers/agent_ticket_history.js.coffee
@@ -34,7 +34,7 @@ class App.TicketHistory extends App.ControllerModal
         App.Collection.load( type: 'HistoryAttribute', data: data.history_attributes )
 
         # load history collections
-        App.Collection.deleteAll( 'History' )
+        App.History.deleteAll()
         App.Collection.load( type: 'History', data: data.history )
 
         # render page
diff --git a/app/assets/javascripts/app/controllers/agent_ticket_view.js.coffee b/app/assets/javascripts/app/controllers/agent_ticket_view.js.coffee
index 261d2953a..9196fac7b 100644
--- a/app/assets/javascripts/app/controllers/agent_ticket_view.js.coffee
+++ b/app/assets/javascripts/app/controllers/agent_ticket_view.js.coffee
@@ -86,19 +86,6 @@ class Index extends App.ControllerContent
       @log 'notice', 'refetch...', record
       @fetch()
 
-#    # bind render after a change is done
-#    App.Collection.observe(
-#      level:       'page',
-#      collections: [
-#        {
-#          collection: @genericObject,
-#          event:      'refresh change',
-#          callback:   @render,
-#        },
-#      ],
-#    )
-
-
     @ticket_list_show = []
     for ticket_id in @ticket_list
       @ticket_list_show.push App.Collection.find( 'Ticket', ticket_id )
diff --git a/app/assets/javascripts/app/controllers/task_widget.js.coffee b/app/assets/javascripts/app/controllers/task_widget.js.coffee
index 466a0fb5b..798a957b2 100644
--- a/app/assets/javascripts/app/controllers/task_widget.js.coffee
+++ b/app/assets/javascripts/app/controllers/task_widget.js.coffee
@@ -1,6 +1,6 @@
 class App.TaskWidget extends App.Controller
   events:
-    'click    [data-type="close"]': 'remove'
+    'click [data-type="close"]': 'remove'
 
   constructor: ->
     super
diff --git a/app/assets/javascripts/app/controllers/template_widget.js.coffee b/app/assets/javascripts/app/controllers/template_widget.js.coffee
index ad7f80484..6ff904477 100644
--- a/app/assets/javascripts/app/controllers/template_widget.js.coffee
+++ b/app/assets/javascripts/app/controllers/template_widget.js.coffee
@@ -6,22 +6,10 @@ class App.TemplateUI extends App.Controller
 
   constructor: ->
     super
+    @subscribeId = App.Template.subscribe(@render, initFetch: true )
 
-    # fetch item on demand
-    fetch_needed = 1
-    if App.Collection.count( 'Template' ) > 0
-      fetch_needed = 0
-      @render()
-
-    if fetch_needed
-      @reload()
-
-  reload: =>
-      App.Template.bind 'refresh', =>
-        @log 'notice', 'loading...'
-        @render()
-        App.Template.unbind 'refresh'
-      App.Collection.fetch( 'Template' )
+  release: =>
+    App.Template.unsubscribe(@subscribeId)
 
   render: =>
     @configure_attributes = [
@@ -30,16 +18,16 @@ class App.TemplateUI extends App.Controller
 
     template = {}
     if @template_id
-      template = App.Collection.find( 'Template', @template_id )
+      template = App.Template.find( @template_id )
 
     # insert data
     @html App.view('template_widget')(
       template: template,
     )
     new App.ControllerForm(
-      el: @el.find('#form-template'),
-      model: { configure_attributes: @configure_attributes, className: '' },
-      autofocus: false,
+      el:        @el.find('#form-template')
+      model:     { configure_attributes: @configure_attributes, className: '' }
+      autofocus: false
     )
 
   delete: (e) =>
@@ -47,9 +35,9 @@ class App.TemplateUI extends App.Controller
 
     # get params
     params = @formParam(e.target)
-    template = App.Collection.find( 'Template', params['template_id'] )
+    template = App.Template.find( params['template_id'] )
     if confirm('Sure?')
-      template.destroy() 
+      template.destroy()
       @template_id = undefined
       @render()
 
@@ -59,7 +47,7 @@ class App.TemplateUI extends App.Controller
     # get params
     params = @formParam(e.target)
 
-    template = App.Collection.find( 'Template', params['template_id'] )
+    template = App.Template.find( params['template_id'] )
     App.Event.trigger 'ticket_create_rerender', template.attributes()
 
   create: (e) =>
diff --git a/app/assets/javascripts/app/controllers/text_module_widget.js.coffee b/app/assets/javascripts/app/controllers/text_module_widget.js.coffee
index 0b582d232..7681e1541 100644
--- a/app/assets/javascripts/app/controllers/text_module_widget.js.coffee
+++ b/app/assets/javascripts/app/controllers/text_module_widget.js.coffee
@@ -10,36 +10,23 @@ class App.TextModuleUI extends App.Controller
                           .text("(" + e.keywords + ")").end()
       element.append(template)
 
-    @el.find('textarea').sew(
-        values:         @reload()
-        token:          '::'
-        elementFactory: elementFactory
+    @el.parent().find('textarea').sew(
+      values:         @reload(@data)
+      token:          '::'
+      elementFactory: elementFactory
     )
 
-    App.TextModule.bind(
-      'refresh change'
-      =>
-       @reload()
-    )
-
-    # subscribe and reload data / fetch new data if triggered
-    @bindLevel = 'TextModule-' + Math.floor( Math.random() * 99999 )
-    App.Event.bind(
-      'TextModule:updated TextModule:created TextModule:destroy'
-      =>
-        App.TextModule.fetch()
-      @bindLevel
-    )
-
-    # fetch init collection
-    App.TextModule.fetch()
+    @subscribeId = App.TextModule.subscribe(@update, initFetch: true )
 
   release: =>
-    App.Event.unbindLevel(@bindLevel)
+    App.TextModule.unsubscribe(@subscribeId)
 
   reload: (data = false) =>
     if data
       @lastData = data
+    @update()
+
+  update: =>
     all = App.TextModule.all()
     values = [{val: '-', keywords: '-'}]
     ui = @lastData || @
@@ -51,7 +38,7 @@ class App.TextModuleUI extends App.Controller
           try
             key = eval (varString)
           catch error
-            console.log( "tag replacement: " + error )
+            #console.log( "tag replacement: " + error )
             key = ''
           return key
         )
@@ -62,10 +49,10 @@ class App.TextModuleUI extends App.Controller
       values.shift()
 
     # set new data
-    if @el.find('textarea')[0]
-      if $(@el.find('textarea')[0]).data()
-        if $(@el.find('textarea')[0]).data().plugin_sew
-          $(@el.find('textarea')[0]).data().plugin_sew.options.values = values
+    if @el[0]
+      if $(@el[0]).data()
+        if $(@el[0]).data().plugin_sew
+          $(@el[0]).data().plugin_sew.options.values = values
 
     return values
 
@@ -82,7 +69,7 @@ class App.TextModuleUIOld extends App.Controller
 
     # fetch item on demand
     fetch_needed = 1
-    if App.Collection.count( 'TextModule' ) > 0
+    if App.TextModule.count() > 0
       fetch_needed = 0
       @render()
 
@@ -94,7 +81,7 @@ class App.TextModuleUIOld extends App.Controller
         @log 'notice', 'loading....'
         @render()
         App.TextModule.unbind 'refresh'
-      App.Collection.fetch( 'TextModule' )
+      App.TextModule.fetch()
 
   render: =>
 
diff --git a/app/assets/javascripts/app/controllers/ticket_zoom.js.coffee b/app/assets/javascripts/app/controllers/ticket_zoom.js.coffee
index 4837ce04f..f54d537a2 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom.js.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom.js.coffee
@@ -58,25 +58,8 @@ class App.TicketZoom extends App.Controller
     return true
 
   release: =>
-    @textModule.release()
     App.Event.unbindLevel 'ticket-zoom-' + @ticket_id
     @clearInterval( @key, 'ticket_zoom' )
-    @el.remove()
-
-  autosave: =>
-    @auto_save_key = 'zoom' + @id
-
-    @autosaveLast = _.clone( @formDefault )
-    update = =>
-      currentData = @formParam( @el.find('.ticket-update') )
-      diff = difference( @autosaveLast, currentData )
-      if !@autosaveLast || ( diff && !_.isEmpty( diff ) )
-        @autosaveLast = currentData
-        @log 'notice', 'form hash changed', diff, currentData
-        @el.find('.ticket-update').parent().addClass('form-changed')
-        @el.find('.ticket-update').parent().parent().find('.reset-message').show()
-        App.TaskManager.update( @task_key, { 'state': currentData })
-    @interval( update, 1500, @id,  @auto_save_key )
 
   fetch: (ticket_id, force) ->
 
@@ -156,7 +139,6 @@ class App.TicketZoom extends App.Controller
 
     # update taskbar with new meta data
     App.Event.trigger 'task:render'
-
     if !@renderDone
       @renderDone = true
       @html App.view('ticket_zoom')(
@@ -185,8 +167,8 @@ class App.TicketZoom extends App.Controller
 
     # show text module UI
     if !@isRole('Customer')
-      @textModule = new App.TextModuleUI(
-        el:   @el
+      new App.TextModuleUI(
+        el:   @el.find('textarea')
         data:
           ticket: @ticket
       )
@@ -235,6 +217,7 @@ class App.TicketZoom extends App.Controller
     # show ticket action row
     new TicketAction(
       ticket:     @ticket
+      task_key:   @task_key
       el:         @el.find('.ticket-action')
       ui:         @
     )
@@ -337,6 +320,9 @@ class Edit extends App.Controller
     super
     @render()
 
+  release: =>
+    @autosaveStop()
+
   render: ->
 
     ticket = App.Collection.find( 'Ticket', @ticket.id )
@@ -431,13 +417,32 @@ class Edit extends App.Controller
     @ui.formDefault = @formParam( @el.find('.ticket-update') )
 
     # start auto save
-    @ui.autosave()
+    @autosaveStart()
 
     # enable user popups
     @userPopups()
 
+  autosaveStop: =>
+    @clearInterval( @ticket.id,  @auto_save_key )
+
+  autosaveStart: =>
+    @auto_save_key = 'zoom' + @ticket.id
+
+    @autosaveLast = _.clone( @ui.formDefault )
+    update = =>
+      currentData = @formParam( @el.find('.ticket-update') )
+      diff = difference( @autosaveLast, currentData )
+      if !@autosaveLast || ( diff && !_.isEmpty( diff ) )
+        @autosaveLast = currentData
+        @log 'notice', 'form hash changed', diff, currentData
+        @el.find('.ticket-update').parent().addClass('form-changed')
+        @el.find('.ticket-update').parent().parent().find('.reset-message').show()
+        App.TaskManager.update( @task_key, { 'state': currentData })
+    @interval( update, 1500, @ticket.id,  @auto_save_key )
+
   update: (e) =>
     e.preventDefault()
+    @autosaveStop()
     params = @formParam(e.target)
 
     ticket = App.Collection.find( 'Ticket', @ticket.id )
@@ -477,7 +482,10 @@ class Edit extends App.Controller
       attachmentTranslated = App.i18n.translateContent('Attachment')
       attachmentTranslatedRegExp = new RegExp( attachmentTranslated, 'i' )
       if params['body'].match(/attachment/i) || params['body'].match( attachmentTranslatedRegExp )
-        return if !confirm( App.i18n.translateContent('You use attachment in text but no attachment is attached. Do you want to continue?') )
+        if !confirm( App.i18n.translateContent('You use attachment in text but no attachment is attached. Do you want to continue?') )
+          return
+        else
+          @autosaveStart()
 
     ticket.load( ticket_update )
     @log 'notice', 'update ticket', ticket_update, ticket
@@ -489,6 +497,7 @@ class Edit extends App.Controller
     if errors
       @log 'error', 'update', errors
       @formEnable(e)
+      @autosaveStart()
 
     ticket.save(
       success: (r) =>
diff --git a/app/assets/javascripts/app/controllers/user_info_widget.js.coffee b/app/assets/javascripts/app/controllers/user_info_widget.js.coffee
index 5dd3b90fc..998fbb6f8 100644
--- a/app/assets/javascripts/app/controllers/user_info_widget.js.coffee
+++ b/app/assets/javascripts/app/controllers/user_info_widget.js.coffee
@@ -6,14 +6,23 @@ class App.UserInfo extends App.Controller
   constructor: ->
     super
 
+    # show user
     callback = (user) =>
       @render(user)
       if @callback
         @callback(user)
 
-    App.Collection.find( 'User', @user_id, callback )
+      # subscribe and reload data / fetch new data if triggered
+      @subscribeId = user.subscribe(@render)
+
+    App.User.retrieve( @user_id, callback )
+
+  release: =>
+    App.User.unsubscribe(@subscribeId)
 
   render: (user) =>
+    if !user
+      user = @u
 
     # get display data
     data = []
diff --git a/app/assets/javascripts/app/lib/app_post/collection.js.coffee b/app/assets/javascripts/app/lib/app_post/collection.js.coffee
index 569a95470..b66793d95 100644
--- a/app/assets/javascripts/app/lib/app_post/collection.js.coffee
+++ b/app/assets/javascripts/app/lib/app_post/collection.js.coffee
@@ -19,51 +19,16 @@ class App.Collection
       _instance ?= new _collectionSingleton
     _instance.find( type, id, callback, force )
 
-  @get: ( args ) ->
-    if _instance == undefined
-      _instance ?= new _collectionSingleton
-    _instance.get( args )
-
   @all: ( args ) ->
     if _instance == undefined
       _instance ?= new _collectionSingleton
     _instance.all( args )
 
-  @deleteAll: ( type ) ->
-    if _instance == undefined
-      _instance ?= new _collectionSingleton
-    _instance.deleteAll( type )
-
   @findByAttribute: ( type, key, value ) ->
     if _instance == undefined
       _instance ?= new _collectionSingleton
     _instance.findByAttribute( type, key, value )
 
-  @count: ( type ) ->
-    if _instance == undefined
-      _instance ?= new _collectionSingleton
-    _instance.count( type )
-
-  @fetch: ( type ) ->
-    if _instance == undefined
-      _instance ?= new _collectionSingleton
-    _instance.fetch( type )
-
-  @observe: (args) ->
-    if _instance == undefined
-      _instance ?= new _collectionSingleton
-    _instance.observe(args)
-
-  @observeUnbindLevel: (level) ->
-    if _instance == undefined
-      _instance ?= new _collectionSingleton
-    _instance.observeUnbindLevel(level)
-
-  @_observeStats: ->
-    if _instance == undefined
-      _instance ?= new _collectionSingleton
-    _instance._observeStats()
-
 class _collectionSingleton extends Spine.Module
   @include App.LogInclude
 
@@ -263,14 +228,6 @@ class _collectionSingleton extends Spine.Module
     else
       return data
 
-  get: (params) ->
-    if !App[ params.type ]
-      @log 'error', 'get', 'no such collection', params
-      return
-
-    @log 'debug', 'get', params
-    App[ params.type ].refresh( object, options: { clear: true } )
-
   all: (params) ->
     if !App[ params.type ]
       @log 'error', 'all', 'no such collection', params
@@ -296,9 +253,6 @@ class _collectionSingleton extends Spine.Module
 
     return all_complied
 
-  deleteAll: (type) ->
-    App[type].deleteAll()
-
   findByAttribute: ( type, key, value ) ->
     if !App[type]
       @log 'error', 'findByAttribute', 'no such collection', type, key, value
@@ -309,18 +263,6 @@ class _collectionSingleton extends Spine.Module
       return
     item
 
-  count: ( type ) ->
-    if !App[type]
-      @log 'error', 'count', 'no such collection', type, key, value
-      return
-    App[type].count()
-
-  fetch: ( type ) ->
-    if !App[type]
-      @log 'error', 'fetch', 'no such collection', type, key, value
-      return
-    App[type].fetch()
-
   _sortBy: ( collection, attribute ) ->
     _.sortBy( collection, (item) ->
       return '' if item[ attribute ] is undefined || item[ attribute ] is null
@@ -365,33 +307,3 @@ class _collectionSingleton extends Spine.Module
     )
     return collection
 
-  observeUnbindLevel: (level) ->
-    return if !@observeCurrent
-    return if !@observeCurrent[level]
-    for observers in @observeCurrent[level]
-      @_observeUnbind( observers )
-    @observeCurrent[level] = []
-
-  observe: (data) ->
-    if !@observeCurrent
-      @observeCurrent = {}
-
-    if !@observeCurrent[ data.level ]
-      @observeCurrent[ data.level ] = []
-
-    @observeCurrent[ data.level ].push data.collections
-    for observe in data.collections
-      events = observe.event.split(' ')
-      for event in events
-        if App[ observe.collection ]
-          App[ observe.collection ].bind( event, observe.callback )
-
-  _observeUnbind: (observers) ->
-    for observe in observers
-      events = observe.event.split(' ')
-      for event in events
-        if App[ observe.collection ]
-          App[ observe.collection ].unbind( event, observe.callback )
-
-  _observeStats: ->
-    @observeCurrent
diff --git a/app/assets/javascripts/app/lib/app_post/interface_handle.js.coffee b/app/assets/javascripts/app/lib/app_post/interface_handle.js.coffee
index 0695a305b..e46a890f0 100644
--- a/app/assets/javascripts/app/lib/app_post/interface_handle.js.coffee
+++ b/app/assets/javascripts/app/lib/app_post/interface_handle.js.coffee
@@ -59,9 +59,6 @@ class App.Content extends App.Controller
 
           @log 'notice', 'execute page controller', route, params
 
-          # remove observers for page
-          App.Collection.observeUnbindLevel('page')
-
           # remove events for page
           App.Event.unbindLevel('page')
 
diff --git a/app/assets/javascripts/app/lib/app_post/task_manager.js.coffee b/app/assets/javascripts/app/lib/app_post/task_manager.js.coffee
index 34230921b..f1ff56f70 100644
--- a/app/assets/javascripts/app/lib/app_post/task_manager.js.coffee
+++ b/app/assets/javascripts/app/lib/app_post/task_manager.js.coffee
@@ -232,7 +232,9 @@ class _taskManagerSingleton extends App.Controller
 
   get: ( key ) =>
     for task in @allTasks
-      return task if task.key is key
+      if task.key is key
+        return task
+#      return task if task.key is key
     return
 #    throw "No such task with '#{key}'"
 
@@ -249,10 +251,23 @@ class _taskManagerSingleton extends App.Controller
     if !task
       throw "No such task with '#{key}' to remove"
 
-    worker = @worker( key )
-    if worker && worker.release
-      worker.release()
+    allTasks = _.filter(
+      @allTasks
+      (taskLocal) ->
+        return task if task.key isnt taskLocal.key
+        return
+    )
+    @allTasks = allTasks || []
+
+    $('#content_permanent_' + key ).html('')
+    $('#content_permanent_' + key ).remove()
+
     delete @workersStarted[ key ]
+    delete @workers[ key ]
+
+    App.Event.trigger 'task:render'
+
+    # destroy in backend
     @taskDestroy(task)
 
   notify: ( key ) =>
@@ -277,10 +292,11 @@ class _taskManagerSingleton extends App.Controller
 
     # release tasks
     for task in @allTasks
-      worker = @worker( task.key )
-      if worker && worker.release
-        worker.release()
+      $('#content_permanent_' + task.key ).html('')
+      $('#content_permanent_' + task.key ).remove()
+
       delete @workersStarted[ task.key ]
+      delete @workers[ task.key ]
 
     # clear instance vars
     @tasksToUpdate = {}
@@ -324,14 +340,6 @@ class _taskManagerSingleton extends App.Controller
           )
 
   taskDestroy: (task) ->
-    allTasks = _.filter(
-      @allTasks
-      (taskLocal) ->
-        return task if task.key isnt taskLocal.key
-        return
-    )
-    @allTasks = allTasks || []
-    App.Event.trigger 'task:render'
 
     # check if update is still in process
     if @tasksToUpdate[ task.key ] is 'inProgress'
diff --git a/app/assets/javascripts/app/models/_application_model.js.coffee b/app/assets/javascripts/app/models/_application_model.js.coffee
index 888fc2647..73a73c545 100644
--- a/app/assets/javascripts/app/models/_application_model.js.coffee
+++ b/app/assets/javascripts/app/models/_application_model.js.coffee
@@ -87,3 +87,105 @@ class App.Model extends Spine.Model
     return true if typeof @id is 'number' # in case of real database id
     return true if @id[0] isnt 'c'
     return false
+
+  @retrieve: ( id, callback, force ) ->
+    if !force && App[ @className ].exists( id )
+      data = App[ @className ].find( id )
+#      data = @_fillUp( @className, data )
+      if callback
+        callback( data )
+      return data
+    else
+      if force
+        console.log 'debug', 'find forced to load!', @className, id
+      else
+        console.log 'debug', 'find not loaded!', @className, id
+      if callback
+
+        # execute callback if record got loaded
+        col = @
+        App[ @className ].one 'refresh', (record) ->
+          delay = =>
+            data = App[ @className ].find( id )
+            if callback
+              callback( data )
+          window.setTimeout(delay, 200)
+
+        # fetch object
+        console.log 'debug', 'loading..' + @className +  '..', id
+        App[ @className ].fetch( id: id )
+        return true
+      return false
+
+  @subscribe: (callback, param = {}) ->
+    if !@SUBSCRIPTION_COLLECTION
+      @SUBSCRIPTION_COLLECTION = {}
+
+      # subscribe and render data / fetch new data if triggered
+      @bind(
+        'refresh change'
+        =>
+          for key, callbackSingle of @SUBSCRIPTION_COLLECTION
+            callbackSingle()
+      )
+
+      # trigger deleteAll() and fetch() on network notify
+      events = "#{@className}:created #{@className}:updated #{@className}:destroy"
+      App.Event.bind(
+        events
+        =>
+          @deleteAll()
+#          callbacks = =>
+#            for key, callbackSingle of @SUBSCRIPTION_COLLECTION
+#              callbackSingle()
+#          @one 'refresh', (collection) =>
+#            callbacks(collection)
+          @fetch()
+
+        'Collection::Subscribe::' + @className
+      )
+
+
+    key = @className + '-' + Math.floor( Math.random() * 99999 )
+    @SUBSCRIPTION_COLLECTION[key] = callback
+
+    # fetch init collection
+    if param['initFetch'] is true
+      @one 'refresh', (collection) =>
+        callback(collection)
+      @fetch()
+
+    return key
+
+  subscribe: (callback) ->
+    if !App[ @constructor.className ]['SUBSCRIPTION_ITEM']
+      App[ @constructor.className ]['SUBSCRIPTION_ITEM'] = {}
+    if !App[ @constructor.className ]['SUBSCRIPTION_ITEM'][@id]
+      App[ @constructor.className ]['SUBSCRIPTION_ITEM'][@id] = {}
+
+      events = "#{@constructor.className}:created #{@constructor.className}:updated #{@constructor.className}:destroy"
+      App.Event.bind(
+        events
+        (record) =>
+          if @id.toString() is record.id.toString()
+            App[ @constructor.className ].one 'refresh', (record) =>
+              user = App[ @constructor.className ].find(@id)
+              for key, callback of App[ @constructor.className ]['SUBSCRIPTION_ITEM'][@id]
+                callback(user)
+            App[ @constructor.className ].fetch( id: @id )
+        'Item::Subscribe::' + @constructor.className
+      )
+
+    key = @constructor.className + '-' + Math.floor( Math.random() * 99999 )
+    App[ @constructor.className ]['SUBSCRIPTION_ITEM'][@id][key] = callback
+    return key
+
+  @unsubscribe: (data) ->
+    if @SUBSCRIPTION_ITEM
+      for id, keys of @SUBSCRIPTION_ITEM
+        if keys[data]
+          delete keys[data]
+
+    if @SUBSCRIPTION_COLLECTION
+      if @SUBSCRIPTION_COLLECTION[data]
+        delete @SUBSCRIPTION_COLLECTION[data]
diff --git a/app/controllers/sessions/collection_ticket.rb b/app/controllers/sessions/collection_ticket.rb
index a05f24a4c..5742c048e 100644
--- a/app/controllers/sessions/collection_ticket.rb
+++ b/app/controllers/sessions/collection_ticket.rb
@@ -31,13 +31,10 @@ module ExtraCollection
     if !user.is_role('Customer')
 
       # all signatures
-      collections['Signature']           = Signature.all
+      collections['Signature']    = Signature.all
 
       # all email addresses
-      collections['EmailAddress']        = EmailAddress.all
-
-      # all templates
-      collections['Template']            = Template.all
+      collections['EmailAddress'] = EmailAddress.all
     end
   end
 
diff --git a/app/controllers/templates_controller.rb b/app/controllers/templates_controller.rb
index 01e169a02..f4006309f 100644
--- a/app/controllers/templates_controller.rb
+++ b/app/controllers/templates_controller.rb
@@ -47,6 +47,7 @@ curl http://localhost/api/templates.json -v -u #{login}:#{password}
 =end
 
   def index
+    return if deny_if_not_role('Agent')
     model_index_render(Template, params)
   end
 
@@ -68,6 +69,7 @@ curl http://localhost/api/templates/#{id}.json -v -u #{login}:#{password}
 =end
 
   def show
+    return if deny_if_not_role('Agent')
     model_show_render(Template, params)
   end
 
@@ -95,6 +97,7 @@ curl http://localhost/api/templates.json -v -u #{login}:#{password} -H "Content-
 =end
 
   def create
+    return if deny_if_not_role('Agent')
     model_create_render(Template, params)
   end
 
@@ -122,6 +125,7 @@ curl http://localhost/api/templates.json -v -u #{login}:#{password} -H "Content-
 =end
 
   def update
+    return if deny_if_not_role('Agent')
     model_update_render(Template, params)
   end
 
@@ -139,6 +143,7 @@ curl http://localhost/api/templates.json -v -u #{login}:#{password} -H "Content-
 =end
 
   def destroy
+    return if deny_if_not_role('Agent')
     model_destory_render(Template, params)
   end
 end
diff --git a/app/controllers/users_controller.rb b/app/controllers/users_controller.rb
index 653470bd4..bfd49a9c0 100644
--- a/app/controllers/users_controller.rb
+++ b/app/controllers/users_controller.rb
@@ -318,10 +318,7 @@ curl http://localhost/api/users/2.json -v -u #{login}:#{password} -H "Content-Ty
 
   # DELETE /api/users/1
   def destroy
-    if !is_role('Admin')
-      response_access_deny
-      return
-    end
+    return if deny_if_not_role('Admin')
     model_destory_render(User, params)
   end
 
diff --git a/app/models/template.rb b/app/models/template.rb
index d0ab235f3..d18bb3ec3 100644
--- a/app/models/template.rb
+++ b/app/models/template.rb
@@ -1,6 +1,9 @@
 # Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
 
 class Template < ApplicationModel
-  store       :options
-  validates   :name, :presence => true
+  store           :options
+  validates       :name, :presence => true
+  after_create    :notify_clients_after_create
+  after_update    :notify_clients_after_update
+  after_destroy   :notify_clients_after_destroy
 end
diff --git a/test/browser_test_helper.rb b/test/browser_test_helper.rb
index ccd4a9a54..760e9d4a6 100644
--- a/test/browser_test_helper.rb
+++ b/test/browser_test_helper.rb
@@ -172,6 +172,7 @@ class TestCase < Test::Unit::TestCase
 
   def browser_element_action(test, action, instance)
 #puts "NOTICE: " + action.inspect
+    sleep 0.2
     if action[:css]
       if action[:css].match '###stack###'
         action[:css].gsub! '###stack###', @stack
@@ -221,7 +222,8 @@ class TestCase < Test::Unit::TestCase
     elsif action[:element] == :alert
       element = instance.switch_to.alert
     elsif action[:execute] == 'close_all_tasks'
-      while true
+#      while true
+       for i in 1..100
         begin
           element = instance.find_element( { :css => '.taskbar [data-type="close"]' } )
           if element