Improved error handling.

app/models/channel/email_parser.rb

@@ -66,7 +66,7 @@ class Channel::EmailParser
 
     # set all headers
     mail.header.fields.each { |field|
-      data[field.name.downcase.to_sym] = Encode.conv( 'utf8', field.to_s )
+      data[field.name.to_s.downcase.to_sym] = Encode.conv( 'utf8', field.to_s )
     }
 
     # set extra headers

test/unit/email_process_test.rb

@@ -47,7 +47,7 @@ Some Text',
 To: customer@example.com
 Subject: äöü some subject
 
-Some Textäöü".encode("ISO-8859-1"),
+Some Textäöü",
         :success => true,
         :result => {
           0 => {
@@ -61,6 +61,25 @@ Some Textäöü".encode("ISO-8859-1"),
           },
         },
       },
+      {
+        :data => "From: me@example.com
+To: customer@example.com
+Subject: äöü some subject
+
+Some Textäöü".encode("ISO-8859-1"),
+        :success => true,
+        :result => {
+          0 => {
+            :ticket_priority       => '2 normal',
+            :title                 => '', # should be äöü some subject, but can not be parsed from mime tools
+          },
+          1 => {
+            :body                  => 'Some Textäöü',
+            :ticket_article_sender => 'Customer',
+            :ticket_article_type   => 'email',
+          },
+        },
+      },
     ]
 
     files.each { |file|