diff --git a/lib/stats/ticket_in_process.rb b/lib/stats/ticket_in_process.rb
index 97ede41d7..9f3178cd7 100644
--- a/lib/stats/ticket_in_process.rb
+++ b/lib/stats/ticket_in_process.rb
@@ -65,7 +65,7 @@ class Stats::TicketInProcess
       return result
     end
 
-    in_percent = ( result[:used_for_average].to_f / (result[:total].to_f/100) ).round(1)
+    in_percent = ( result[:used_for_average].to_f / (result[:average_per_agent].to_f/100) ).round(1)
     if in_percent >= 90
       result[:state] = 'supergood'
     elsif in_percent >= 65