diff --git a/app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee b/app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee
index 3c6b40808..44be7db59 100644
--- a/app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee
+++ b/app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee
@@ -83,8 +83,26 @@ class Index extends App.Controller
     # create ticket
     object = new App.Ticket
     @log 'updateAttributes', params
-    object.load(params)
     
+    # find sender_id
+    sender = App.TicketArticleSender.findByAttribute("name", "Customer")
+    type   = App.TicketArticleType.findByAttribute("name", "phone")
+    group  = App.Group.find(params.group_id)
+
+    # create article
+    params['article'] = {
+      from:                     params.customer_id_autocompletion,
+      to:                       group.name,
+      subject:                  params.subject,
+      body:                     params.body,
+      ticket_article_type_id:   type.id,
+      ticket_article_sender_id: sender.id,
+      created_by_id:            params.customer_id,
+    }
+#          console.log('params', params)
+    
+    object.load(params)
+
     # validate form
     errors = object.validate()
     
@@ -101,24 +119,6 @@ class Index extends App.Controller
 
       object.save(
         success: (r) =>
-          
-          # find sender_id
-          sender = App.TicketArticleSender.findByAttribute("name", "Customer")
-          type   = App.TicketArticleType.findByAttribute("name", "phone")
-
-          # create article
-          article = new App.TicketArticle
-          article.load(
-            from:                     'some guy',
-            to:                       'some group',
-            subject:                  params.subject,
-            body:                     params.body,
-            ticket_id:                r.id,
-            ticket_article_type_id:   type.id,
-            ticket_article_sender_id: sender.id,
-          )
-          article.save()
-#          console.log('params', params)
 
           # notify UI
           @notify
diff --git a/app/assets/javascripts/app/models/ticket.js.coffee b/app/assets/javascripts/app/models/ticket.js.coffee
index b6069b34a..0c581606f 100644
--- a/app/assets/javascripts/app/models/ticket.js.coffee
+++ b/app/assets/javascripts/app/models/ticket.js.coffee
@@ -1,5 +1,5 @@
 class App.Ticket extends App.Model
-  @configure 'Ticket', 'number', 'title', 'group_id', 'owner_id', 'customer_id', 'ticket_state_id', 'ticket_priority_id'
+  @configure 'Ticket', 'number', 'title', 'group_id', 'owner_id', 'customer_id', 'ticket_state_id', 'ticket_priority_id', 'article'
   @extend Spine.Model.Ajax
 #  @url: '/tickets'
   @configure_attributes = [
diff --git a/app/controllers/tickets_controller.rb b/app/controllers/tickets_controller.rb
index 3c51d8243..0c6b9cc3d 100644
--- a/app/controllers/tickets_controller.rb
+++ b/app/controllers/tickets_controller.rb
@@ -20,11 +20,42 @@ class TicketsController < ApplicationController
     @ticket = Ticket.new(params[:ticket])
     @ticket.created_by_id = current_user.id
 
-    if @ticket.save
-      render :json => @ticket, :status => :created
-    else
-      render :json => @ticket.errors, :status => :unprocessable_entity
+    # check if article is given
+    if !params[:article]
+      render :json => 'article hash is missing', :status => :unprocessable_entity
+      return
     end
+
+    # create ticket
+    if !@ticket.save
+      render :json => @ticket.errors, :status => :unprocessable_entity
+      return
+    end
+    
+    # create article if given
+    if params[:article]
+      @article = Ticket::Article.new(params[:article])
+      @article.created_by_id = params[:article][:created_by_id] || current_user.id
+      @article.ticket_id     = @ticket.id
+    
+      # find attachments in upload cache
+      @article['attachments'] = Store.list(
+        :object => 'UploadCache::TicketZoom::' + current_user.id.to_s,
+        :o_id => @article.ticket_id
+      )
+      if !@article.save
+        render :json => @article.errors, :status => :unprocessable_entity
+        return
+      end
+      
+      # remove attachments from upload cache
+      Store.remove(
+        :object => 'UploadCache::TicketZoom::' + current_user.id.to_s,
+        :o_id   => @article.ticket_id
+      )
+    end
+      
+    render :json => @ticket, :status => :created
   end
 
   # PUT /tickets/1