diff --git a/lib/telegram.rb b/lib/telegram.rb
index b5d34ce88..3f0a09a3b 100644
--- a/lib/telegram.rb
+++ b/lib/telegram.rb
@@ -176,6 +176,14 @@ returns
       message_id = params[key][:message_id]
       break
     }
+    if message_id
+      [:message, :edited_message].each { |key|
+        next if !params[key]
+        next if !params[key][:chat]
+        next if !params[key][:chat][:id]
+        message_id = "#{message_id}.#{params[key][:chat][:id]}"
+      }
+    end
     if !message_id
       message_id = params[:update_id]
     end
@@ -265,29 +273,54 @@ returns
     Rails.logger.debug user.inspect
     Rails.logger.debug group_id.inspect
 
+    # prepare title
+    title = '-'
+    [:text, :caption].each { |area|
+      next if !params[:message]
+      next if !params[:message][area]
+      title = params[:message][area]
+      break
+    }
+    if title == '-'
+      [:sticker, :photo, :document, :voice].each { |area|
+        begin
+          next if !params[:message]
+          next if !params[:message][area]
+          next if !params[:message][area][:emoji]
+          title = params[:message][area][:emoji]
+          break
+        rescue
+          # just go ahead
+          title
+        end
+      }
+    end
+    if title.length > 60
+      title = "#{title[0, 60]}..."
+    end
+
     # find ticket or create one
     state_ids = Ticket::State.where(name: %w(closed merged removed)).pluck(:id)
     ticket = Ticket.where(customer_id: user.id).where.not(state_id: state_ids).order(:updated_at).first
     if ticket
-      new_state = Ticket::State.find_by(name: 'new')
+
+      # check if title need to be updated
+      if ticket.title == '-'
+        ticket.title = title
+      end
+      new_state = Ticket::State.find_by(default_create: true)
       if ticket.state_id != new_state.id
-        ticket.state = Ticket::State.find_by(name: 'open')
+        ticket.state = Ticket::State.find_by(default_follow_up: true)
       end
       ticket.save!
       return ticket
     end
 
-    # prepare title
-    title = params[:message][:text]
-    if title.length > 60
-      title = "#{title[0, 60]}..."
-    end
-
     ticket = Ticket.new(
       group_id: group_id,
       title: title,
-      state_id: Ticket::State.find_by(name: 'new').id,
-      priority_id: Ticket::Priority.find_by(name: '2 normal').id,
+      state_id: Ticket::State.find_by(default_create: true).id,
+      priority_id: Ticket::Priority.find_by(default_create: true).id,
       customer_id: user.id,
       preferences: {
         channel_id: channel.id,
@@ -384,12 +417,12 @@ returns
 
     # add document
     if params[:message][:document]
-      thump = params[:message][:document][:thumb]
+      thumb = params[:message][:document][:thumb]
       body = ' '
-      if thump
-        width = thump[:width]
-        height = thump[:height]
-        result = download_file(thump['file_id'])
+      if thumb
+        width = thumb[:width]
+        height = thumb[:height]
+        result = download_file(thumb['file_id'])
         if !result.success? || !result.body
           raise "Unable for download image from telegram: #{result.code}"
         end
@@ -441,6 +474,45 @@ returns
       return article
     end
 
+    if params[:message][:sticker]
+      emoji = params[:message][:sticker][:emoji]
+      thumb = params[:message][:sticker][:thumb]
+      body = ' '
+      if thumb
+        width = thumb[:width]
+        height = thumb[:height]
+        result = download_file(thumb['file_id'])
+        if !result.success? || !result.body
+          raise "Unable for download image from telegram: #{result.code}"
+        end
+        body = "<img style=\"width:#{width}px;height:#{height}px;\" src=\"data:image/png;base64,#{Base64.strict_encode64(result.body)}\">"
+        article.content_type = 'text/html'
+      elsif emoji
+        article.content_type = 'text/plain'
+        body = emoji
+      end
+      article.body = body
+      article.save!
+
+      if params[:message][:sticker][:file_id]
+        document_result = download_file(params[:message][:sticker][:file_id])
+        Store.remove(
+          object: 'Ticket::Article',
+          o_id: article.id,
+        )
+        Store.add(
+          object: 'Ticket::Article',
+          o_id: article.id,
+          data: document_result.body,
+          filename: params[:message][:sticker][:file_name] || 'sticker',
+          preferences: {
+            'Mime-Type' => params[:message][:sticker][:mime_type],
+          },
+        )
+      end
+      return article
+    end
+
     # text
     if params[:message][:text]
       article.content_type = 'text/plain'
@@ -520,10 +592,10 @@ returns
       return ticket.state
     end
 
-    state = Ticket::State.find_by(name: 'new')
+    state = Ticket::State.find_by(default_create: true)
     return state if !ticket
-    return ticket.state if ticket.state.name == 'new'
-    Ticket::State.find_by(name: 'open')
+    return ticket.state if ticket.state.id == state.id
+    Ticket::State.find_by(default_follow_up: true)
   end
 
   def download_file(file_id)
diff --git a/test/fixtures/telegram/personal4_message_content1.json b/test/fixtures/telegram/personal4_message_content1.json
new file mode 100644
index 000000000..820e0550a
--- /dev/null
+++ b/test/fixtures/telegram/personal4_message_content1.json
@@ -0,0 +1,31 @@
+{
+  "update_id":40000,
+  "message":{
+    "message_id":273,
+    "from":{
+      "id":3310000,
+      "first_name":"Roberto",
+      "last_name":"Blanco"
+    },
+    "chat":{
+      "id":3310000,
+      "first_name":"Roberto",
+      "last_name":"Blanco",
+      "type":"private"
+    },
+    "date":1487161566,
+    "sticker":{
+      "width":512,
+      "height":512,
+      "emoji":"💻",
+      "thumb":{
+        "file_id":"AAQDABO3-e4qAASs6ZOjJUT7tQ4lAAIC",
+        "file_size":4584,
+        "width":128,
+        "height":128
+      },
+      "file_id":"BQADAwAD0QIAAqbJWAAB8OkQqgtDQe0C",
+      "file_size":25974
+    }
+  }
+}
\ No newline at end of file
diff --git a/test/fixtures/telegram/personal5_message_content1.json b/test/fixtures/telegram/personal5_message_content1.json
new file mode 100644
index 000000000..cd44ed58b
--- /dev/null
+++ b/test/fixtures/telegram/personal5_message_content1.json
@@ -0,0 +1,50 @@
+{
+  "update_id":50000,
+  "message":{
+    "message_id":15,
+    "from":{
+      "id":294302174,
+      "first_name":"Martin",
+      "username":"martini42"
+    },
+    "chat":{
+      "id":294302174,
+      "first_name":"Martin",
+      "username":"martini42",
+      "type":"private"
+    },
+    "date":1487295982,
+    "photo":[
+      {
+        "file_id":"AgADAgADwacxGxk5MUmim45lijOwsKk1Sw0ABFq_5qQydQSuAAFkBQABAg",
+        "file_size":1265,
+        "width":90,
+        "height":79
+      },
+      {
+        "file_id":"AgADAgADwacxGxk5MUmim45lijOwsKk1Sw0ABEvfeiPeNricAWQFAAEC",
+        "file_size":17208,
+        "width":320,
+        "height":282
+      },
+      {
+        "file_id":"AgADAgADwacxGxk5MUmim45lijOwsKk1Sw0ABG1U3brRukt_AmQFAAEC",
+        "file_size":62404,
+        "width":800,
+        "height":705
+      },
+      {
+        "file_id":"AgADAgADwacxGxk5MUmim45lijOwsKk1Sw0ABNQoaI8BwR_z_2MFAAEC",
+        "file_size":122459,
+        "width":1280,
+        "height":1128
+      },
+      {
+        "file_id":"AgADAgADwacxGxk5MUmim45lijOwsKk1Sw0ABPxEqfVm-QlI_mMFAAEC",
+        "file_size":171271,
+        "width":2000,
+        "height":1762
+      }
+    ]
+  }
+}
\ No newline at end of file
diff --git a/test/fixtures/telegram/personal5_message_content2.json b/test/fixtures/telegram/personal5_message_content2.json
new file mode 100644
index 000000000..d1aa6873f
--- /dev/null
+++ b/test/fixtures/telegram/personal5_message_content2.json
@@ -0,0 +1,19 @@
+{
+  "update_id":50001,
+  "message":{
+    "message_id":16,
+    "from":{
+      "id":294302174,
+      "first_name":"Martin",
+      "username":"martini42"
+    },
+    "chat":{
+      "id":294302174,
+      "first_name":"Martin",
+      "username":"martini42",
+      "type":"private"
+    },
+    "date":1487295982,
+    "text":"Hello, I need your Help"
+  }
+}
\ No newline at end of file
diff --git a/test/integration/telegram_controller_test.rb b/test/integration/telegram_controller_test.rb
index 45128bfcb..2acc4496b 100644
--- a/test/integration/telegram_controller_test.rb
+++ b/test/integration/telegram_controller_test.rb
@@ -14,6 +14,7 @@ class TelegramControllerTest < ActionDispatch::IntegrationTest
     Setting.set('http_type', 'https')
     Setting.set('fqdn', 'me.zammad.com')
     Channel.where(area: 'Telegram::Bot').destroy_all
+    UserInfo.current_user_id = 1
     @channel = Telegram.create_or_update_channel(token, { group_id: group_id, welcome: 'hi!' })
 
     groups = Group.where(name: 'Users')
@@ -27,9 +28,8 @@ class TelegramControllerTest < ActionDispatch::IntegrationTest
       active: true,
       roles: roles,
       groups: groups,
-      updated_by_id: 1,
-      created_by_id: 1,
     )
+    UserInfo.current_user_id = nil
 
   end
 
@@ -184,10 +184,44 @@ class TelegramControllerTest < ActionDispatch::IntegrationTest
     assert_equal('Can you help me with my feature?', ticket.title)
     assert_equal('new', ticket.state.name)
     assert_equal(4, ticket.articles.count)
-    #assert_match(/ /i, ticket.articles.last.body)
     assert_equal('text/html', ticket.articles.last.content_type)
     assert_equal(1, ticket.articles.last.attachments.count)
 
+    # start communication #4 - with sticker
+    post callback_url, read_messaage('personal4_message_content1'), @headers
+    assert_response(200)
+    assert_equal(4, Ticket.count)
+    ticket = Ticket.last
+    assert_equal('💻', ticket.title)
+    assert_equal('new', ticket.state.name)
+    assert_equal(1, ticket.articles.count)
+    assert_match(/<img style="/i, ticket.articles.last.body)
+    assert_equal('text/html', ticket.articles.last.content_type)
+    assert_equal(1, ticket.articles.last.attachments.count)
+
+    # start communication #5 - with photo
+    post callback_url, read_messaage('personal5_message_content1'), @headers
+    assert_response(200)
+    assert_equal(5, Ticket.count)
+    ticket = Ticket.last
+    assert_equal('-', ticket.title)
+    assert_equal('new', ticket.state.name)
+    assert_equal(1, ticket.articles.count)
+    assert_match(/<img style="/i, ticket.articles.last.body)
+    assert_equal('text/html', ticket.articles.last.content_type)
+    assert_equal(0, ticket.articles.last.attachments.count)
+
+    post callback_url, read_messaage('personal5_message_content2'), @headers
+    assert_response(200)
+    assert_equal(5, Ticket.count)
+    ticket = Ticket.last
+    assert_equal('Hello, I need your Help', ticket.title)
+    assert_equal('new', ticket.state.name)
+    assert_equal(2, ticket.articles.count)
+    assert_match(/Hello, I need your Help/i, ticket.articles.last.body)
+    assert_equal('text/plain', ticket.articles.last.content_type)
+    assert_equal(0, ticket.articles.last.attachments.count)
+
   end
 
   def read_messaage(file)