Fixed for initial setup.
This commit is contained in:
Martin Edenhofer
parent
2d715c713b
commit
943d015ae9
1 changed files with 165 additions and 164 deletions
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@ -1,175 +1,176 @@
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class UpdateTicketReplace2 < ActiveRecord::Migration
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def up
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Overview.destroy_all
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UserInfo.current_user_id = 1
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overview_role = Role.where( :name => 'Agent' ).first
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Overview.create_if_not_exists(
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:name => 'My assigned Tickets',
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:link => 'my_assigned',
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:prio => 1000,
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:role_id => overview_role.id,
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:condition => {
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'tickets.state_id' => [ 1,2,3 ],
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'tickets.owner_id' => 'current_user.id',
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},
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:order => {
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:by => 'created_at',
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:direction => 'ASC',
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},
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:view => {
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:d => [ 'title', 'customer', 'state', 'group', 'created_at' ],
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:s => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
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:m => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
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:view_mode_default => 's',
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},
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)
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overview_role = Role.where( :name => 'Agent' ).first
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if overview_role
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Overview.destroy_all
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UserInfo.current_user_id = 1
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Overview.create_if_not_exists(
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:name => 'My assigned Tickets',
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:link => 'my_assigned',
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:prio => 1000,
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:role_id => overview_role.id,
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:condition => {
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'tickets.state_id' => [ 1,2,3 ],
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'tickets.owner_id' => 'current_user.id',
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},
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:order => {
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:by => 'created_at',
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:direction => 'ASC',
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},
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:view => {
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:d => [ 'title', 'customer', 'state', 'group', 'created_at' ],
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:s => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
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:m => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
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:view_mode_default => 's',
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},
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)
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Overview.create_if_not_exists(
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:name => 'Unassigned & Open Tickets',
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:link => 'all_unassigned',
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:prio => 1001,
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:role_id => overview_role.id,
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:condition => {
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'tickets.state_id' => [1,2,3],
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'tickets.owner_id' => 1,
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},
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:order => {
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:by => 'created_at',
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:direction => 'ASC',
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},
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:view => {
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:d => [ 'title', 'customer', 'state', 'group', 'created_at' ],
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:s => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
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:m => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
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:view_mode_default => 's',
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},
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)
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Overview.create_if_not_exists(
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:name => 'Unassigned & Open Tickets',
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:link => 'all_unassigned',
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:prio => 1001,
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:role_id => overview_role.id,
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:condition => {
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'tickets.state_id' => [1,2,3],
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'tickets.owner_id' => 1,
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},
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:order => {
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:by => 'created_at',
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:direction => 'ASC',
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},
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:view => {
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:d => [ 'title', 'customer', 'state', 'group', 'created_at' ],
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:s => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
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:m => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
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:view_mode_default => 's',
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},
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)
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Overview.create_if_not_exists(
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:name => 'All Open Tickets',
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:link => 'all_open',
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:prio => 1002,
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:role_id => overview_role.id,
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:condition => {
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'tickets.state_id' => [1,2,3],
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},
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:order => {
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:by => 'created_at',
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:direction => 'ASC',
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},
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:view => {
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:d => [ 'title', 'customer', 'state', 'group', 'created_at' ],
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:s => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
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:m => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
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:view_mode_default => 's',
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},
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)
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Overview.create_if_not_exists(
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:name => 'All Open Tickets',
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:link => 'all_open',
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:prio => 1002,
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:role_id => overview_role.id,
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:condition => {
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'tickets.state_id' => [1,2,3],
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},
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:order => {
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:by => 'created_at',
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:direction => 'ASC',
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},
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:view => {
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:d => [ 'title', 'customer', 'state', 'group', 'created_at' ],
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:s => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
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:m => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
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:view_mode_default => 's',
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},
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)
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Overview.create_if_not_exists(
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:name => 'Escalated Tickets',
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:link => 'all_escalated',
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:prio => 1010,
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:role_id => overview_role.id,
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:condition => {
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'tickets.escalation_time' =>{ 'direction' => 'before', 'count'=> 5, 'area' => 'minute' },
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},
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:order => {
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:by => 'escalation_time',
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:direction => 'ASC',
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},
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:view => {
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:d => [ 'title', 'customer', 'state', 'group', 'owner', 'escalation_time' ],
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:s => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'owner', 'escalation_time' ],
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:m => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'owner', 'escalation_time' ],
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:view_mode_default => 's',
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},
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)
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Overview.create_if_not_exists(
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:name => 'Escalated Tickets',
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:link => 'all_escalated',
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:prio => 1010,
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:role_id => overview_role.id,
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:condition => {
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'tickets.escalation_time' =>{ 'direction' => 'before', 'count'=> 5, 'area' => 'minute' },
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},
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:order => {
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:by => 'escalation_time',
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:direction => 'ASC',
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},
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:view => {
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:d => [ 'title', 'customer', 'state', 'group', 'owner', 'escalation_time' ],
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:s => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'owner', 'escalation_time' ],
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:m => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'owner', 'escalation_time' ],
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:view_mode_default => 's',
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},
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)
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Overview.create_if_not_exists(
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:name => 'My pending reached Tickets',
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:link => 'my_pending_reached',
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:prio => 1020,
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:role_id => overview_role.id,
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:condition => {
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'tickets.state_id' => [3],
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'tickets.owner_id' => 'current_user.id',
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},
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:order => {
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:by => 'created_at',
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:direction => 'ASC',
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},
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:view => {
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:d => [ 'title', 'customer', 'state', 'group', 'created_at' ],
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:s => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
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:m => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
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:view_mode_default => 's',
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},
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)
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Overview.create_if_not_exists(
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:name => 'My pending reached Tickets',
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:link => 'my_pending_reached',
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:prio => 1020,
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:role_id => overview_role.id,
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:condition => {
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'tickets.state_id' => [3],
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'tickets.owner_id' => 'current_user.id',
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},
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:order => {
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:by => 'created_at',
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:direction => 'ASC',
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},
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:view => {
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:d => [ 'title', 'customer', 'state', 'group', 'created_at' ],
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:s => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
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:m => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
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:view_mode_default => 's',
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},
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)
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Overview.create_if_not_exists(
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:name => 'All Tickets',
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:link => 'all',
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:prio => 9003,
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:role_id => overview_role.id,
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:condition => {
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# 'tickets.state_id' => [3],
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# 'tickets.owner_id' => current_user.id,
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},
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:order => {
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:by => 'created_at',
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:direction => 'ASC',
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},
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:view => {
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:s => [ 'title', 'customer', 'state', 'group', 'created_at' ],
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:s => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
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:m => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
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:view_mode_default => 's',
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},
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)
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overview_role = Role.where( :name => 'Customer' ).first
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Overview.create_if_not_exists(
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:name => 'My Tickets',
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:link => 'my_tickets',
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:prio => 1000,
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:role_id => overview_role.id,
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:condition => {
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'tickets.state_id' => [ 1,2,3,4,6 ],
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'tickets.customer_id' => 'current_user.id',
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},
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:order => {
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:by => 'created_at',
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:direction => 'DESC',
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},
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:view => {
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:d => [ 'title', 'customer', 'state', 'created_at' ],
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:s => [ 'number', 'title', 'state', 'priority', 'created_at' ],
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:m => [ 'number', 'title', 'state', 'priority', 'created_at' ],
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:view_mode_default => 's',
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},
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)
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Overview.create_if_not_exists(
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:name => 'My Organization Tickets',
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:link => 'my_organization_tickets',
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:prio => 1100,
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:role_id => overview_role.id,
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:organization_shared => true,
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:condition => {
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'tickets.state_id' => [ 1,2,3,4,6 ],
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'tickets.organization_id' => 'current_user.organization_id',
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},
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:order => {
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:by => 'created_at',
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:direction => 'DESC',
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},
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:view => {
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:d => [ 'title', 'customer', 'state', 'created_at' ],
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:s => [ 'number', 'title', 'customer', 'state', 'priority', 'created_at' ],
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:m => [ 'number', 'title', 'state', 'priority', 'created_at' ],
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:view_mode_default => 's',
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},
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)
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Overview.create_if_not_exists(
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:name => 'All Tickets',
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:link => 'all',
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:prio => 9003,
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:role_id => overview_role.id,
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:condition => {
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# 'tickets.state_id' => [3],
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# 'tickets.owner_id' => current_user.id,
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},
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:order => {
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:by => 'created_at',
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:direction => 'ASC',
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},
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:view => {
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:s => [ 'title', 'customer', 'state', 'group', 'created_at' ],
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:s => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
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:m => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
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:view_mode_default => 's',
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},
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)
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overview_role = Role.where( :name => 'Customer' ).first
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Overview.create_if_not_exists(
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:name => 'My Tickets',
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:link => 'my_tickets',
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:prio => 1000,
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:role_id => overview_role.id,
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:condition => {
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'tickets.state_id' => [ 1,2,3,4,6 ],
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'tickets.customer_id' => 'current_user.id',
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},
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:order => {
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:by => 'created_at',
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:direction => 'DESC',
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},
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:view => {
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:d => [ 'title', 'customer', 'state', 'created_at' ],
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:s => [ 'number', 'title', 'state', 'priority', 'created_at' ],
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:m => [ 'number', 'title', 'state', 'priority', 'created_at' ],
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:view_mode_default => 's',
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},
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)
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Overview.create_if_not_exists(
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:name => 'My Organization Tickets',
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:link => 'my_organization_tickets',
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:prio => 1100,
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:role_id => overview_role.id,
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:organization_shared => true,
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:condition => {
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'tickets.state_id' => [ 1,2,3,4,6 ],
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'tickets.organization_id' => 'current_user.organization_id',
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},
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:order => {
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:by => 'created_at',
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:direction => 'DESC',
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},
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:view => {
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:d => [ 'title', 'customer', 'state', 'created_at' ],
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:s => [ 'number', 'title', 'customer', 'state', 'priority', 'created_at' ],
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:m => [ 'number', 'title', 'state', 'priority', 'created_at' ],
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:view_mode_default => 's',
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},
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)
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end
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end
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def down
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