diff --git a/lib/import/otrs/article.rb b/lib/import/otrs/article.rb
index b478811ff..a50c7669c 100644
--- a/lib/import/otrs/article.rb
+++ b/lib/import/otrs/article.rb
@@ -70,6 +70,8 @@ module Import
       def map(article)
         mapped = map_default(article)
         map_content_type(mapped)
+        mapped[:body] ||= ''
+        mapped
       end
 
       def map_default(article)
diff --git a/spec/fixtures/import/otrs/article/customer_phone_no_body.json b/spec/fixtures/import/otrs/article/customer_phone_no_body.json
new file mode 100644
index 000000000..3348aa70a
--- /dev/null
+++ b/spec/fixtures/import/otrs/article/customer_phone_no_body.json
@@ -0,0 +1,97 @@
+{
+  "Age": 63188310,
+  "PriorityID": "3",
+  "ContentType": "text/plain; charset=utf-8",
+  "AttachmentIDOfHTMLBody": "1",
+  "DynamicField_SugarCRMCompanySelection": null,
+  "ServiceID": null,
+  "TicketFreeText11": null,
+  "DynamicField_ITSMDueDate": "2014-11-24 00:15:00",
+  "DynamicField_Topic": null,
+  "StateID": "2",
+  "DynamicField_Hostname": null,
+  "Body": null,
+  "DynamicField_ZammadMigratorChanged": null,
+  "EscalationTime": "0",
+  "Changed": "2014-11-21 00:21:08",
+  "OwnerID": "3",
+  "DynamicField_ZarafaTN": null,
+  "DynamicField_ProcessManagementActivityID": null,
+  "DynamicField_TopicID": null,
+  "DynamicField_ScomHostname": null,
+  "Owner": "agent-2",
+  "AgeTimeUnix": 63188309,
+  "TicketFreeKey11": null,
+  "ArticleID": "3970",
+  "Created": "2014-11-21 00:17:41",
+  "DynamicField_ScomUUID": null,
+  "DynamicField_TicketFreeText11": null,
+  "DynamicField_TicketFreeKey11": null,
+  "DynamicField_ITSMReviewRequired": "No",
+  "DynamicField_OpenExchangeTicketNumber": null,
+  "DynamicField_ITSMDecisionDate": null,
+  "ArticleTypeID": "5",
+  "QueueID": "1",
+  "ReplyTo": "",
+  "DynamicField_ITSMImpact": null,
+  "TicketID": "730",
+  "DynamicField_ITSMRecoveryStartTime": null,
+  "Cc": "",
+  "EscalationResponseTime": "0",
+  "DynamicField_ProcessManagementProcessID": null,
+  "IncomingTime": "1416525461",
+  "Charset": "utf-8",
+  "DynamicField_CheckboxExample": null,
+  "DynamicField_Location": null,
+  "CustomerUserID": "BetreuterKunde2",
+  "DynamicField_Vertriebsweg": null,
+  "Attachments": [],
+  "DynamicField_CustomerLocation": null,
+  "DynamicField_SugarCRMRemoteID": null,
+  "DynamicField_OpenExchangeTN": null,
+  "Service": "",
+  "Type": "Incident",
+  "ContentCharset": "utf-8",
+  "DynamicField_TETest": null,
+  "Responsible": "root@localhost",
+  "SenderType": "customer",
+  "ResponsibleID": "1",
+  "SLA": "",
+  "MimeType": "text/plain",
+  "DynamicField_Combine": null,
+  "Subject": "test #3",
+  "InReplyTo": "",
+  "RealTillTimeNotUsed": "0",
+  "DynamicField_ScomService": null,
+  "CustomerID": "3333333333",
+  "TypeID": "1",
+  "MessageID": "",
+  "Priority": "3 normal",
+  "To": "Postmaster",
+  "DynamicField_SugarCRMCompanySelectedID": null,
+  "UntilTime": 0,
+  "EscalationUpdateTime": "0",
+  "CreatedBy": "3",
+  "Queue": "Postmaster",
+  "DynamicField_ITSMRepairStartTime": null,
+  "ToRealname": "Postmaster",
+  "State": "closed successful",
+  "SenderTypeID": "3",
+  "DynamicField_ZammadMigratorChangedOld": "1",
+  "Title": "test #3",
+  "DynamicField_ScomState": null,
+  "References": "",
+  "DynamicField_Department": null,
+  "ArticleType": "phone",
+  "StateType": "closed",
+  "FromRealname": "Betreuter Kunde",
+  "EscalationSolutionTime": "0",
+  "LockID": "1",
+  "TicketNumber": "20141121305000012",
+  "DynamicField_ITSMDecisionResult": null,
+  "Lock": "unlock",
+  "CreateTimeUnix": "1416525460",
+  "SLAID": null,
+  "DynamicField_ITSMCriticality": null,
+  "From": "\"Betreuter Kunde\" <kunde2@kunde.de>,"
+}
\ No newline at end of file
diff --git a/spec/lib/import/otrs/article_spec.rb b/spec/lib/import/otrs/article_spec.rb
index 1d2cb7227..7ad1d137d 100644
--- a/spec/lib/import/otrs/article_spec.rb
+++ b/spec/lib/import/otrs/article_spec.rb
@@ -131,4 +131,39 @@ RSpec.describe Import::OTRS::Article do
       updates_with(zammad_structure)
     end
   end
+
+  context 'no article body' do
+
+    let(:object_structure) { load_article_json('customer_phone_no_body') }
+    let(:zammad_structure) {
+      {
+        created_by_id: '3',
+        updated_by_id: 1,
+        ticket_id:     '730',
+        id:            '3970',
+        body:          '',
+        from:          '"Betreuter Kunde" <kunde2@kunde.de>,',
+        to:            'Postmaster',
+        cc:            '',
+        content_type:  'text/plain',
+        subject:       'test #3',
+        in_reply_to:   '',
+        message_id:    '',
+        references:    '',
+        updated_at:    '2014-11-21 00:21:08',
+        created_at:    '2014-11-21 00:17:41',
+        type_id:       5,
+        internal:      false,
+        sender_id:     2
+      }
+    }
+
+    it 'creates' do
+      creates_with(zammad_structure)
+    end
+
+    it 'updates' do
+      updates_with(zammad_structure)
+    end
+  end
 end