diff --git a/app/assets/javascripts/app/controllers/ticket_zoom/article_actions.coffee b/app/assets/javascripts/app/controllers/ticket_zoom/article_actions.coffee
index 5b7461f16..0ef3174d8 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom/article_actions.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom/article_actions.coffee
@@ -190,7 +190,7 @@ class App.TicketZoomArticleActions extends App.Controller
           articleNew.cc = addAddresses(articleNew.cc, article.cc)
 
     # get current body
-    body = @el.closest('[data-name="body"]').html() || ''
+    body = @el.closest('.ticketZoom').find('.article-add [data-name="body"]').html() || ''
 
     # check if quote need to be added
     selectedText = App.ClipBoard.getSelected()
diff --git a/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee b/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee
index 9ec00bdac..73ef9913f 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee
@@ -95,28 +95,28 @@ class App.TicketZoomArticleNew extends App.Controller
     @bind(
       'ui::ticket::setArticleType'
       (data) =>
-        if data.ticket.id is @ticket.id
-          #@setArticleType(data.type.name)
+        return if data.ticket.id isnt @ticket.id
+        #@setArticleType(data.type.name)
 
-          @openTextarea(null, true)
-          for key, value of data.article
-            if key is 'body'
-              @$('[data-name="' + key + '"]').html(value)
-            else
-              @$('[name="' + key + '"]').val(value)
+        @openTextarea(null, true)
+        for key, value of data.article
+          if key is 'body'
+            @$('[data-name="' + key + '"]').html(value)
+          else
+            @$('[name="' + key + '"]').val(value)
 
-          # preselect article type
-          @setArticleType( 'email' )
+        # preselect article type
+        @setArticleType('email')
     )
 
     # reset new article screen
     @bind(
       'ui::ticket::taskReset'
       (data) =>
-        if data.ticket_id is @ticket.id
-          @type     = 'note'
-          @defaults = {}
-          @render()
+        return if data.ticket_id isnt @ticket.id
+        @type     = 'note'
+        @defaults = {}
+        @render()
     )
 
   isIE10: ->
diff --git a/test/browser/agent_ticket_actions_level7_test.rb b/test/browser/agent_ticket_actions_level7_test.rb
new file mode 100644
index 000000000..a143397dd
--- /dev/null
+++ b/test/browser/agent_ticket_actions_level7_test.rb
@@ -0,0 +1,63 @@
+# encoding: utf-8
+require 'browser_test_helper'
+
+class AgentTicketActionLevel7Test < TestCase
+  def test_reply_message_keep_body
+
+    # merge ticket with closed tab
+    @browser = browser_instance
+    login(
+      username: 'agent1@example.com',
+      password: 'test',
+      url: browser_url,
+    )
+    tasks_close_all()
+
+    # create new ticket
+    ticket1 = ticket_create(
+      data: {
+        customer: 'nico',
+        group: 'Users',
+        title: 'some subject 123äöü - reply test',
+        body: 'some body 123äöü - reply test',
+      },
+    )
+    sleep 1
+
+    # fill body
+    ticket_update(
+      data: {
+        body: 'keep me',
+      },
+      do_not_submit: true,
+    )
+
+    # click reply
+    click( css: '.content.active [data-type="reply"]' )
+
+    # check body
+    watch_for(
+      css: '.content.active .js-reset',
+      value: '(Discard your unsaved changes.|Verwerfen der)',
+      no_quote: true,
+    )
+
+    # check body
+    ticket_verify(
+      data: {
+        body: 'keep me',
+      },
+    )
+
+    # click reply
+    click( css: '.content.active [data-type="reply"]' )
+
+    # check body
+    watch_for(
+      css: '.content.active .js-reset',
+      value: '(Discard your unsaved changes.|Verwerfen der)',
+      no_quote: true,
+    )
+
+  end
+end