Fixes #563, Closes #3273 - Sidebar - Customer - Open tickets should be clickable and open advanced search.

app/assets/javascripts/app/controllers/widget/user.coffee

@@ -14,6 +14,15 @@ class App.WidgetUser extends App.Controller
   release: =>
     App.User.unsubscribe(@subscribeId)
 
+  getAdvancedSearchUrl: (customer_id, states) ->
+    states_string = ''
+    if states.length > 1
+      states_string = ' AND state.name:("' + states.join('" OR "') + '")'
+    else
+      states_string = " AND state.name:\"#{states[0]}\""
+
+    return "/#search/customer_id:#{customer_id}#{states_string}"
+
   render: (user) =>
 
     # execute callback on render/rerender
@@ -48,8 +57,9 @@ class App.WidgetUser extends App.Controller
     if user.preferences
       items = []
       if user.preferences.tickets_open > 0
+        states_open = App.TicketState.byCategory('open').map((state) -> state.name)
         item =
-          url: ''
+          url: @getAdvancedSearchUrl(@user_id, states_open)
           name: 'open'
           count: user.preferences.tickets_open
           title: 'Open Tickets'
@@ -57,8 +67,9 @@ class App.WidgetUser extends App.Controller
           data:  'open'
         items.push item
       if user.preferences.tickets_closed > 0
+        states_closed = App.TicketState.byCategory('closed').map((state) -> state.name)
         item =
-          url: ''
+          url: @getAdvancedSearchUrl(@user_id, states_closed)
           name: 'closed'
           count: user.preferences.tickets_closed
           title: 'Closed Tickets'

app/assets/javascripts/app/models/ticket_state.coffee

@@ -11,4 +11,54 @@ class App.TicketState extends App.Model
   @configure_translate = true
   @configure_overview = [
     'name',
-  ]
+  ]
+
+  @byCategory: (category) ->
+    switch category
+      when 'open'
+        state_types = ['new', 'open', 'pending reminder', 'pending action']
+        break
+      when 'pending_reminder'
+        state_types = ['pending reminder']
+        break
+      when 'pending_action'
+        state_types = ['pending action']
+        break
+      when 'pending'
+        state_types = ['pending reminder', 'pending action']
+        break
+      when 'work_on'
+        state_types = ['new', 'open']
+        break
+      when 'work_on_all'
+        state_types = ['new', 'open', 'pending reminder']
+        break
+      when 'viewable'
+        state_types = ['new', 'open', 'pending reminder', 'pending action', 'closed', 'removed']
+        break
+      when 'viewable_agent_new'
+        state_types = ['new', 'open', 'pending reminder', 'pending action', 'closed']
+        break
+      when 'viewable_agent_edit'
+        state_types = ['open', 'pending reminder', 'pending action', 'closed']
+        break
+      when 'viewable_customer_new'
+        state_types = ['new', 'closed']
+        break
+      when 'viewable_customer_edit'
+        state_types = ['open', 'closed']
+        break
+      when 'closed'
+        state_types = ['closed']
+        break
+      when 'merged'
+        state_types = ['merged']
+        break
+      else
+        state_types = []
+
+    result = []
+    for state in App.TicketState.all()
+      continue if !_.contains(state_types, App.TicketStateType.find(state.state_type_id).name)
+      result.push(state)
+    result

spec/system/ticket/zoom_spec.rb

@@ -1652,4 +1652,30 @@ RSpec.describe 'Ticket zoom', type: :system do
       end
     end
   end
+
+  context 'Sidebar - Open & Closed Tickets', searchindex: true, authenticated_as: :authenticate do
+    let(:customer) { create(:customer, :with_org) }
+    let(:ticket_open) { create(:ticket, group: Group.find_by(name: 'Users'), customer: customer, title: SecureRandom.uuid) }
+    let(:ticket_closed) { create(:ticket, group: Group.find_by(name: 'Users'), customer: customer, state: Ticket::State.find_by(name: 'closed'), title: SecureRandom.uuid) }
+
+    def authenticate
+      ticket_open
+      ticket_closed
+      configure_elasticsearch(required: true, rebuild: true)
+      Scheduler.worker(true)
+      true
+    end
+
+    it 'does show open and closed tickets in advanced search url' do
+      visit "#ticket/zoom/#{ticket_open.id}"
+      click '.tabsSidebar-tab[data-tab=customer]'
+      click '.user-tickets[data-type=open]'
+      expect(page).to have_text(ticket_open.title, wait: 20)
+
+      visit "#ticket/zoom/#{ticket_open.id}"
+      click '.tabsSidebar-tab[data-tab=customer]'
+      click '.user-tickets[data-type=closed]'
+      expect(page).to have_text(ticket_closed.title, wait: 20)
+    end
+  end
 end