Fixes #2852 - Default Priority on ticket creation not changeable

app/assets/javascripts/app/controllers/agent_ticket_create.coffee

@@ -31,8 +31,9 @@ class App.TicketCreate extends App.Controller
     @sidebarState = {}
 
     # define default type and available types
-    @defaultType = @Config.get('ui_ticket_create_default_type')
-    @availableTypes = @Config.get('ui_ticket_create_available_types') || []
+    @defaultType     = @Config.get('ui_ticket_create_default_type')
+    @availableTypes  = @Config.get('ui_ticket_create_available_types') || []
+
     if !_.isArray(@availableTypes)
       @availableTypes = [@availableTypes]
 
@@ -295,6 +296,8 @@ class App.TicketCreate extends App.Controller
       if !_.isEmpty(params['form_id'])
         @formId = params['form_id']
 
+    params.priority_id ||= App.TicketPriority.findByAttribute( 'default_create', true )?.id
+
     @html(App.view('agent_ticket_create')(
       head:           'New Ticket'
       agent:          @permissionCheck('ticket.agent')

app/assets/javascripts/app/controllers/customer_ticket_create.coffee

@@ -119,11 +119,6 @@ class CustomerTicketCreate extends App.ControllerAppContent
     # set customer id
     params.customer_id = @Session.get('id')
 
-    # set prio
-    if !params.priority_id
-      priority = App.TicketPriority.findByAttribute( 'default_create', true )
-      params.priority_id = priority.id
-
     # set state
     if !params.state_id
       state = App.TicketState.findByAttribute( 'default_create', true )

app/assets/javascripts/app/models/ticket.coffee

@@ -11,7 +11,7 @@ class App.Ticket extends App.Model
       { name: 'owner_id',                 display: 'Owner',        tag: 'select',   multiple: false, limit: 100, null: true, relation: 'User', width: '12%', edit: true },
       { name: 'state_id',                 display: 'State',        tag: 'select',   multiple: false, null: false, relation: 'TicketState', default: 'new', width: '12%', edit: true, customer: true },
       { name: 'pending_time',             display: 'Pending till', tag: 'datetime', null: true, width: '130px' },
-      { name: 'priority_id',              display: 'Priority',     tag: 'select',   multiple: false, null: false, relation: 'TicketPriority', default: '2 normal', width: '54px', edit: true, customer: true },
+      { name: 'priority_id',              display: 'Priority',     tag: 'select',   multiple: false, null: false, relation: 'TicketPriority', width: '54px', edit: true, customer: true },
       { name: 'article_count',            display: 'Article#',     readonly: 1, width: '12%' },
       { name: 'time_unit',                display: 'Accounted Time',          readonly: 1, width: '12%' },
       { name: 'escalation_at',            display: 'Escalation at',           tag: 'datetime', null: true, readonly: 1, width: '110px', class: 'escalation' },

spec/system/ticket/create_spec.rb

@@ -683,4 +683,48 @@ RSpec.describe 'Ticket Create', type: :system do
       expect(Ticket.last.pending_time).to be nil
     end
   end
+
+  context 'default priority' do
+    let!(:template)        { create(:template, :dummy_data) }
+    let!(:ticket_priority) { create(:ticket_priority, default_create: true) }
+    let(:another_priority) { Ticket::Priority.find(1) }
+    let(:priority_field)   { find('[name=priority_id]') }
+
+    it 'shows default priority on load' do
+      visit 'ticket/create'
+
+      expect(priority_field.value).to eq ticket_priority.id.to_s
+    end
+
+    it 'does not reset to default priority on reload' do
+      visit 'ticket/create'
+
+      taskbar_timestamp = Taskbar.last.updated_at
+
+      priority_field.select another_priority.name
+
+      wait.until { Taskbar.last.updated_at != taskbar_timestamp }
+
+      refresh
+
+      expect(priority_field.reload.value).to eq another_priority.id.to_s
+    end
+
+    it 'saves default priority' do
+      visit 'ticket/create'
+      use_template template
+      click '.js-submit'
+
+      expect(Ticket.last).to have_attributes(priority: ticket_priority)
+    end
+
+    it 'saves different priority if overriden' do
+      visit 'ticket/create'
+      use_template template
+      priority_field.select another_priority.name
+      click '.js-submit'
+
+      expect(Ticket.last).to have_attributes(priority: another_priority)
+    end
+  end
 end