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This commit is contained in:
Rolf Schmidt 2016-08-22 11:52:59 +02:00
parent c552a21c6c
commit 99801ee7b0
1 changed files with 5 additions and 5 deletions
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10
app/models/ticket/escalation.rb
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@ -114,7 +114,7 @@ returns
# get response time in min # get response time in min
if first_response if first_response
self.first_response_in_min = pending_minutes(created_at, first_response, biz, 'business_minutes', history_data) self.first_response_in_min = pending_minutes(created_at, first_response, biz, history_data, 'business_minutes')
else else
self.escalation_time = first_response_escal_date self.escalation_time = first_response_escal_date
end end
@ -146,7 +146,7 @@ returns
# get update time in min # get update time in min
if last_update && last_update != created_at if last_update && last_update != created_at
self.update_time_in_min = pending_minutes(created_at, last_update, biz, 'business_minutes', history_data) self.update_time_in_min = pending_minutes(created_at, last_update, biz, history_data, 'business_minutes')
end end
# set sla time # set sla time
@ -162,7 +162,7 @@ returns
# get close time in min # get close time in min
if close_time if close_time
self.close_time_in_min = pending_minutes(created_at, close_time, biz, 'business_minutes', history_data) self.close_time_in_min = pending_minutes(created_at, close_time, biz, history_data, 'business_minutes')
elsif close_time_escal_date && ((!escalation_time && close_time_escal_date) || close_time_escal_date < escalation_time) elsif close_time_escal_date && ((!escalation_time && close_time_escal_date) || close_time_escal_date < escalation_time)
self.escalation_time = close_time_escal_date self.escalation_time = close_time_escal_date
end end
@ -239,7 +239,7 @@ returns
500.times.each { 500.times.each {
# check if we have pending time in the range to the destination time # check if we have pending time in the range to the destination time
pending_minutes = pending_minutes(pending_start_time, destination_time, biz, history_data) pending_minutes = pending_minutes(pending_start_time, destination_time, history_data, biz)
# skip if no pending time is given # skip if no pending time is given
break if !pending_minutes || pending_minutes <= 0 break if !pending_minutes || pending_minutes <= 0
@ -255,7 +255,7 @@ returns
# get business minutes of pending time # get business minutes of pending time
# type = business_minutes (pending time in business minutes) # type = business_minutes (pending time in business minutes)
# type = non_business_minutes (pending time in non business minutes) # type = non_business_minutes (pending time in non business minutes)
def pending_minutes(start_time, end_time, biz, type = 'non_business_minutes', history_data) def pending_minutes(start_time, end_time, biz, history_data, type = 'non_business_minutes')
working_time_in_min = 0 working_time_in_min = 0
total_time_in_min = 0 total_time_in_min = 0