diff --git a/app/assets/javascripts/app/controllers/ticket_zoom.js.coffee b/app/assets/javascripts/app/controllers/ticket_zoom.js.coffee
index d8ee69aba..1d14b077b 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom.js.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom.js.coffee
@@ -1053,7 +1053,8 @@ class ArticleNew extends App.Controller
       'ui::ticket::taskReset'
       (data) =>
         if data.ticket_id is @ticket.id
-          @type = 'note'
+          @type     = 'note'
+          @defaults = {}
           @render()
     )
 
diff --git a/test/browser/agent_ticket_actions_level3_test.rb b/test/browser/agent_ticket_actions_level3_test.rb
index 1f9e36359..94af1144a 100644
--- a/test/browser/agent_ticket_actions_level3_test.rb
+++ b/test/browser/agent_ticket_actions_level3_test.rb
@@ -184,6 +184,36 @@ class AgentTicketActionsLevel3Test < TestCase
       :no_quote => true,
     )
 
+    # change form of ticket, reset, reload and verify in instance 2
+    ticket_update(
+      :browser => browser2,
+      :data    => {
+        :body => '22 some level 3 <b>body</b> in instance 2',
+      },
+      :do_not_submit => true,
+    )
+
+    watch_for(
+      :browser  => browser2,
+      :css      => '.content.active .js-reset',
+      :value    => '(Discard your unsaved changes.|Verwerfen der)',
+      :no_quote => true,
+    )
+    sleep 2
+    reload(
+      :browser => browser2,
+    )
+    click(
+      :css     => '.content.active .js-reset',
+      :browser => browser2,
+    )
+    sleep 1
+    ticket_verify(
+      :browser => browser2,
+      :data => {
+        :body => '',
+      },
+    )
 
     # change form of ticket in instance 2
     ticket_update(
@@ -231,6 +261,13 @@ class AgentTicketActionsLevel3Test < TestCase
       :no_quote => true,
     )
 
+    # check if new article is empty
+    ticket_verify(
+      :browser => browser2,
+      :data => {
+        :body => '',
+      },
+    )
     watch_for(
       :browser => browser2,
       :css     => '.active div.ticket-article',