Fixed issue #1671 - Add config option for intelligent customer selection of incoming emails of agents.

app/models/channel/filter/identify_sender.rb

@@ -22,9 +22,9 @@ module Channel::Filter::IdentifySender
     if !customer_user && mail[ 'x-zammad-customer-email'.to_sym ].present?
       customer_user = User.find_by(email: mail[ 'x-zammad-customer-email'.to_sym ])
     end
-    if !customer_user
 
     # get correct customer
+    if !customer_user && Setting.get('postmaster_sender_is_agent_search_for_customer') == true
       if mail[ 'x-zammad-ticket-create-article-sender'.to_sym ] == 'Agent'
 
         # get first recipient and set customer
@@ -46,9 +46,12 @@ module Channel::Filter::IdentifySender
             end
           end
         rescue => e
-          Rails.logger.error 'ERROR: SenderIsSystemAddress: ' + e.inspect
+          Rails.logger.error "SenderIsSystemAddress: ##{e.inspect}"
         end
       end
+    end
+
+    # take regular from as customer
     if !customer_user
       customer_user = user_create(
         login: mail[ 'x-zammad-customer-login'.to_sym ] || mail[ 'x-zammad-customer-email'.to_sym ] || mail[:from_email],
@@ -57,7 +60,7 @@ module Channel::Filter::IdentifySender
         email: mail[ 'x-zammad-customer-email'.to_sym ] || mail[:from_email],
       )
     end
-    end
+
     create_recipients(mail)
     mail[ 'x-zammad-ticket-customer_id'.to_sym ] = customer_user.id
 

db/migrate/20171123000001_email_process_customer_selection_based_on_sender_recipient.rb

@@ -0,0 +1,34 @@
+class EmailProcessCustomerSelectionBasedOnSenderRecipient < ActiveRecord::Migration[4.2]
+  def up
+
+    # return if it's a new setup
+    return if !Setting.find_by(name: 'system_init_done')
+
+    Setting.create_if_not_exists(
+      title: 'Customer selection based on sender and receiver list',
+      name: 'postmaster_sender_is_agent_search_for_customer',
+      area: 'Email::Base',
+      description: 'If the sender is an agent, set the first user in the recipient list as a customer.',
+      options: {
+        form: [
+          {
+            display: '',
+            null: true,
+            name: 'postmaster_sender_is_agent_search_for_customer',
+            tag: 'boolean',
+            options: {
+              true  => 'yes',
+              false => 'no',
+            },
+          },
+        ],
+      },
+      state: true,
+      preferences: {
+        permission: ['admin.channel_email'],
+      },
+      frontend: false
+    )
+  end
+
+end

db/seeds/settings.rb

@@ -2041,6 +2041,32 @@ Setting.create_if_not_exists(
   frontend: false
 )
 
+Setting.create_if_not_exists(
+  title: 'Customer selection based on sender and receiver list',
+  name: 'postmaster_sender_is_agent_search_for_customer',
+  area: 'Email::Base',
+  description: 'If the sender is an agent, set the first user in the recipient list as a customer.',
+  options: {
+    form: [
+      {
+        display: '',
+        null: true,
+        name: 'postmaster_sender_is_agent_search_for_customer',
+        tag: 'boolean',
+        options: {
+          true  => 'yes',
+          false => 'no',
+        },
+      },
+    ],
+  },
+  state: true,
+  preferences: {
+    permission: ['admin.channel_email'],
+  },
+  frontend: false
+)
+
 Setting.create_if_not_exists(
   title: 'Notification Sender',
   name: 'notification_sender',

test/unit/email_process_customer_selection_based_on_sender_recipient_test.rb

@@ -0,0 +1,79 @@
+
+require 'test_helper'
+
+class EmailProcessCustomerSelectionBasedOnSenderRecipient < ActiveSupport::TestCase
+
+  setup do
+    groups = Group.all
+    roles = Role.where(name: 'Agent')
+    @agent1 = User.create_or_update(
+      login: 'user-customer-selection-agent1@example.com',
+      firstname: 'UserOutOfOffice',
+      lastname: 'Agent1',
+      email: 'user-customer-selection-agent1@example.com',
+      password: 'agentpw',
+      active: true,
+      roles: roles,
+      groups: groups,
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    roles = Role.where(name: 'Customer')
+    @customer1 = User.create_or_update(
+      login: 'user-customer-selection-customer1@example.com',
+      firstname: 'UserOutOfOffice',
+      lastname: 'customer1',
+      email: 'user-customer-selection-customer1@example.com',
+      password: 'customerpw',
+      active: true,
+      roles: roles,
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+  end
+
+  test 'customer need to be customer' do
+
+    email_raw_string = "From: #{@agent1.email}
+To: #{@customer1.email}
+Subject: test
+
+Some Text"
+
+    ticket_p, article_p, user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
+    ticket = Ticket.find(ticket_p.id)
+    article = Ticket::Article.find(article_p.id)
+    assert_equal('test', ticket.title)
+    assert_equal('new', ticket.state.name)
+    assert_equal('Agent', ticket.create_article_sender.name)
+    assert_equal('Agent', article.sender.name)
+    assert_equal(@customer1.email, ticket.customer.email)
+    assert_equal(@customer1.firstname, ticket.customer.firstname)
+    assert_equal(@customer1.lastname, ticket.customer.lastname)
+
+  end
+
+  test 'agent need to be customer' do
+
+    Setting.set('postmaster_sender_is_agent_search_for_customer', false)
+
+    email_raw_string = "From: #{@agent1.email}
+To: #{@customer1.email}
+Subject: test
+
+Some Text"
+
+    ticket_p, article_p, user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
+    ticket = Ticket.find(ticket_p.id)
+    article = Ticket::Article.find(article_p.id)
+    assert_equal('test', ticket.title)
+    assert_equal('new', ticket.state.name)
+    assert_equal('Agent', ticket.create_article_sender.name)
+    assert_equal('Agent', article.sender.name)
+    assert_equal(@agent1.email, ticket.customer.email)
+    assert_equal(@agent1.firstname, ticket.customer.firstname)
+    assert_equal(@agent1.lastname, ticket.customer.lastname)
+
+  end
+
+end