diff --git a/app/assets/javascripts/app/controllers/_application_controller.coffee b/app/assets/javascripts/app/controllers/_application_controller.coffee
index c2accd8cc..f51d9094b 100644
--- a/app/assets/javascripts/app/controllers/_application_controller.coffee
+++ b/app/assets/javascripts/app/controllers/_application_controller.coffee
@@ -77,10 +77,6 @@ class App.Controller extends Spine.Controller
     if @ajaxCalls
       for callId in @ajaxCalls
         App.Ajax.abort(callId)
-    @userTicketPopupsDestroy()
-    @ticketPopupsDestroy()
-    @userPopupsDestroy()
-    @organizationPopupsDestroy()
 
   release: ->
     # release custom bindings after it got removed from dom
@@ -295,228 +291,6 @@ class App.Controller extends Spine.Controller
     item.attr('title', App.i18n.translateTimestamp(timestamp))
     item.html(time)
 
-  ticketPopups: (position = 'right') ->
-
-    # open ticket in new task if curent user agent
-    if @permissionCheck('ticket.agent')
-      @$('div.ticket-popover, span.ticket-popover').bind('click', (e) =>
-        id = $(e.target).data('id')
-        return if !id
-        ticket = App.Ticket.findNative(id)
-        @navigate ticket.uiUrl()
-      )
-
-    @ticketPopupsDestroy()
-
-    # show ticket popup
-    ui = @
-    @ticketPopupsList = @el.find('.ticket-popover').popover(
-      trigger:    'hover'
-      container:  'body'
-      html:       true
-      animation:  false
-      delay:      100
-      placement:  position
-      title: ->
-        ticketId = $(@).data('id')
-        ticket   = App.Ticket.find(ticketId)
-        App.Utils.htmlEscape(ticket.title)
-      content: ->
-        ticketId = $(@).data('id')
-        ticket   = App.Ticket.fullLocal(ticketId)
-        html = $(App.view('popover/ticket')(
-          ticket: ticket
-        ))
-        html.find('.humanTimeFromNow').each(->
-          ui.frontendTimeUpdateItem($(@))
-        )
-        html
-    )
-
-  ticketPopupsDestroy: =>
-    if @ticketPopupsList
-      @ticketPopupsList.popover('destroy')
-
-  userPopups: (position = 'right') ->
-
-    # open user in new task if current user is agent
-    return if !@permissionCheck('ticket.agent')
-    @$('div.user-popover, span.user-popover').bind('click', (e) =>
-      id = $(e.target).data('id')
-      return if !id
-      user = App.User.findNative(id)
-      @navigate user.uiUrl()
-    )
-
-    @userPopupsDestroy()
-
-    # show user popup
-    @userPopupsList = @el.find('.user-popover').popover(
-      trigger:    'hover'
-      container:  'body'
-      html:       true
-      animation:  false
-      delay:      100
-      placement:  "auto #{position}"
-      title: ->
-        userId = $(@).data('id')
-        user   = App.User.find(userId)
-        headline = App.Utils.htmlEscape(user.displayName())
-        if user.isOutOfOffice()
-          headline += " (#{App.Utils.htmlEscape(user.outOfOfficeText())})"
-        headline
-      content: ->
-        userId = $(@).data('id')
-        user   = App.User.fullLocal(userId)
-
-        # get display data
-        userData = []
-        for attributeName, attributeConfig of App.User.attributesGet('view')
-
-          # check if value for _id exists
-          name    = attributeName
-          nameNew = name.substr(0, name.length - 3)
-          if nameNew of user
-            name = nameNew
-
-          # add to show if value exists
-          if user[name] && attributeConfig.shown
-
-            # do not show firstname and lastname / already show via diplayName()
-            if name isnt 'firstname' && name isnt 'lastname' && name isnt 'organization'
-              userData.push attributeConfig
-
-        # insert data
-        App.view('popover/user')(
-          user:     user
-          userData: userData
-        )
-    )
-
-  userPopupsDestroy: =>
-    if @userPopupsList
-      @userPopupsList.popover('destroy')
-
-  organizationPopups: (position = 'right') ->
-
-    # open org in new task if current user agent
-    return if !@permissionCheck('ticket.agent')
-
-    @$('div.organization-popover, span.organization-popover').bind('click', (e) =>
-      id = $(e.target).data('id')
-      return if !id
-      organization = App.Organization.find(id)
-      @navigate organization.uiUrl()
-    )
-
-    @organizationPopupsDestroy()
-
-    # show organization popup
-    @organizationPopupsList = @el.find('.organization-popover').popover(
-      trigger:    'hover'
-      container:  'body'
-      html:       true
-      animation:  false
-      delay:      100
-      placement:  "auto #{position}"
-      title: ->
-        organization_id = $(@).data('id')
-        organization    = App.Organization.find(organization_id)
-        App.Utils.htmlEscape(organization.name)
-      content: ->
-        organization_id = $(@).data('id')
-        organization    = App.Organization.fullLocal(organization_id)
-
-        # get display data
-        organizationData = []
-        for attributeName, attributeConfig of App.Organization.attributesGet('view')
-
-          # check if value for _id exists
-          name    = attributeName
-          nameNew = name.substr(0, name.length - 3)
-          if nameNew of organization
-            name = nameNew
-
-          # add to show if value exists
-          if organization[name] && attributeConfig.shown
-
-            # do not show firstname and lastname / already show via diplayName()
-            if name isnt 'name'
-              organizationData.push attributeConfig
-
-        # insert data
-        App.view('popover/organization')(
-          organization:     organization,
-          organizationData: organizationData,
-        )
-    )
-
-  organizationPopupsDestroy: =>
-    if @organizationPopupsList
-      @organizationPopupsList.popover('destroy')
-
-  userTicketPopups: (params) ->
-
-    show = (data, ticket_list) =>
-
-      if !data.position
-        data.position = 'left'
-
-      @userTicketPopupsDestroy()
-
-      # show user popup
-      ui = @
-      @userTicketPopupsList = @el.find(data.selector).popover(
-        trigger:    'hover'
-        container:  'body'
-        html:       true
-        animation:  false
-        delay:      100
-        placement:  "auto #{data.position}"
-        title: ->
-          $(@).find('[title="*"]').val()
-
-        content: ->
-          type = $(@).filter('[data-type]').data('type')
-          tickets = []
-          if ticket_list[type]
-            for ticketId in ticket_list[type]
-              tickets.push App.Ticket.fullLocal(ticketId)
-
-          # insert data
-          html = $(App.view('popover/user_ticket_list')(
-            tickets: tickets
-          ))
-          html.find('.humanTimeFromNow').each( ->
-            ui.frontendTimeUpdateItem($(@))
-          )
-          html
-      )
-
-    fetch = (params) =>
-      @ajax(
-        type:  'GET'
-        url:   "#{@Config.get('api_path')}/ticket_customer"
-        data:
-          customer_id: params.user_id
-        processData: true
-        success: (data, status, xhr) ->
-          App.Collection.loadAssets(data.assets)
-          show(params, { open: data.ticket_ids_open, closed: data.ticket_ids_closed })
-      )
-
-    # get data
-    fetch(params)
-
-  userTicketPopupsDestroy: =>
-    if @userTicketPopupsList
-      @userTicketPopupsList.popover('destroy')
-
-  anyPopoversDestroy: ->
-
-    # do not remove permanent .popover--notifications widget
-    $('.popover:not(.popover--notifications)').remove()
-
   recentView: (object, o_id) =>
     params =
       object: object
diff --git a/app/assets/javascripts/app/controllers/_application_controller_generic.coffee b/app/assets/javascripts/app/controllers/_application_controller_generic.coffee
index 9a9855a45..2f9bff2fc 100644
--- a/app/assets/javascripts/app/controllers/_application_controller_generic.coffee
+++ b/app/assets/javascripts/app/controllers/_application_controller_generic.coffee
@@ -545,6 +545,9 @@ class App.ControllerNavSidbar extends App.Controller
       sidebar: @$('.sidebar').scrollTop()
 
 class App.GenericHistory extends App.ControllerModal
+  @extend App.PopoverProvidable
+  @registerPopovers 'User'
+
   buttonClose: true
   buttonCancel: false
   buttonSubmit: false
@@ -568,7 +571,7 @@ class App.GenericHistory extends App.ControllerModal
     content
 
   onShown: =>
-    @userPopups()
+    @renderPopovers()
 
   sortorder: =>
     @items = @items.reverse()
@@ -1403,4 +1406,4 @@ class App.ImportResult extends App.ControllerModal
     content
 
   onSubmit: (e) =>
-    @close()
\ No newline at end of file
+    @close()
diff --git a/app/assets/javascripts/app/controllers/cti.coffee b/app/assets/javascripts/app/controllers/cti.coffee
index 2689bc2df..5ae318b38 100644
--- a/app/assets/javascripts/app/controllers/cti.coffee
+++ b/app/assets/javascripts/app/controllers/cti.coffee
@@ -1,4 +1,7 @@
 class App.CTI extends App.Controller
+  @extend App.PopoverProvidable
+  @registerPopovers 'User'
+
   elements:
     '.js-callerLog': 'callerLog'
   events:
@@ -160,9 +163,10 @@ class App.CTI extends App.Controller
       if diff_in_min > 1
         item.disabled = false
 
-    @userPopupsDestroy()
+    @removePopovers()
     @callerLog.html( App.view('cti/caller_log')(list: @list))
-    @userPopups()
+    @renderPopovers()
+
     @updateNavMenu()
 
   done: (e) =>
diff --git a/app/assets/javascripts/app/controllers/navigation.coffee b/app/assets/javascripts/app/controllers/navigation.coffee
index 55ad1234c..d3b0efbe6 100644
--- a/app/assets/javascripts/app/controllers/navigation.coffee
+++ b/app/assets/javascripts/app/controllers/navigation.coffee
@@ -1,4 +1,7 @@
 class App.Navigation extends App.ControllerWidgetPermanent
+  @extend App.PopoverProvidable
+  @registerAllPopovers()
+
   className: 'navigation vertical'
 
   elements:
@@ -157,6 +160,7 @@ class App.Navigation extends App.ControllerWidgetPermanent
       )
 
   renderResult: (result = []) =>
+    @removePopovers()
 
     # remove result if not result exists
     if _.isEmpty(result)
@@ -174,14 +178,7 @@ class App.Navigation extends App.ControllerWidgetPermanent
     # show result list
     @searchContainer.addClass('open')
 
-    # start ticket popups
-    @ticketPopups()
-
-    # start user popups
-    @userPopups()
-
-    # start oorganization popups
-    @organizationPopups()
+    @renderPopovers()
 
   render: ->
 
@@ -206,7 +203,7 @@ class App.Navigation extends App.ControllerWidgetPermanent
   searchFocus: (e) =>
     @query = '' # reset query cache
     @searchContainer.addClass('focused')
-    @anyPopoversDestroy()
+    App.PopoverProvidable.anyPopoversDestroy()
     @search()
 
   searchBlur: (e) =>
@@ -288,14 +285,14 @@ class App.Navigation extends App.ControllerWidgetPermanent
     @searchContainer.removeClass('filled').removeClass('open').removeClass('focused')
     @globalSearch.close()
 
-    # remove not needed popovers
-    @delay(@anyPopoversDestroy, 100, 'removePopovers')
+    @delayedRemoveAnyPopover()
 
   andClose: =>
     @searchInput.blur()
     @searchContainer.removeClass('open')
     @globalSearch.close()
-    @delay(@anyPopoversDestroy, 100, 'removePopovers')
+
+    @delayedRemoveAnyPopover()
 
   search: =>
     query = @searchInput.val().trim()
diff --git a/app/assets/javascripts/app/controllers/search.coffee b/app/assets/javascripts/app/controllers/search.coffee
index 4c66dcf2f..acd4b492f 100644
--- a/app/assets/javascripts/app/controllers/search.coffee
+++ b/app/assets/javascripts/app/controllers/search.coffee
@@ -1,4 +1,6 @@
 class App.Search extends App.Controller
+  @extend App.PopoverProvidable
+
   elements:
     '.js-search': 'searchInput'
 
@@ -112,8 +114,7 @@ class App.Search extends App.Controller
     @updateFilledClass()
     @updateTask()
 
-    # remove not needed popovers
-    @delay(@anyPopoversDestroy, 100, 'removePopovers')
+    @delayedRemoveAnyPopover()
 
   search: (force = false) =>
     query = @searchInput.val().trim()
diff --git a/app/assets/javascripts/app/controllers/ticket_overview.coffee b/app/assets/javascripts/app/controllers/ticket_overview.coffee
index 1bc014fca..06d958ee9 100644
--- a/app/assets/javascripts/app/controllers/ticket_overview.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_overview.coffee
@@ -926,6 +926,9 @@ class Navbar extends App.Controller
       @autoFoldTabs()
 
 class Table extends App.Controller
+  @extend App.PopoverProvidable
+  @registerPopovers 'Organization', 'User'
+
   events:
     'click [data-type=settings]': 'settings'
     'click [data-type=viewmode]': 'viewmode'
@@ -1174,11 +1177,7 @@ class Table extends App.Controller
             'click': callbackCheckbox
       )
 
-    # start user popups
-    @userPopups()
-
-    # start organization popups
-    @organizationPopups()
+    @renderPopovers()
 
     @bulkForm = new BulkForm(
       holder: @el
diff --git a/app/assets/javascripts/app/controllers/widget/avatar.coffee b/app/assets/javascripts/app/controllers/widget/avatar.coffee
index e6bc84d35..9dae76b9a 100644
--- a/app/assets/javascripts/app/controllers/widget/avatar.coffee
+++ b/app/assets/javascripts/app/controllers/widget/avatar.coffee
@@ -1,4 +1,7 @@
 class App.WidgetAvatar extends App.ObserverController
+  @extend App.PopoverProvidable
+  @registerPopovers 'User'
+
   model: 'User'
   observe:
     login: true
@@ -17,4 +20,4 @@ class App.WidgetAvatar extends App.ObserverController
 
   render: (user) =>
     @html(user.avatar(@size, @position, @cssClass, false, false, @type))
-    @userPopups(@position)
+    @renderPopovers()
diff --git a/app/assets/javascripts/app/controllers/widget/link.coffee b/app/assets/javascripts/app/controllers/widget/link.coffee
index 20dab6a91..7af8f6d6d 100644
--- a/app/assets/javascripts/app/controllers/widget/link.coffee
+++ b/app/assets/javascripts/app/controllers/widget/link.coffee
@@ -1,4 +1,10 @@
 class App.WidgetLink extends App.Controller
+  @extend App.PopoverProvidable
+  @registerPopovers 'Ticket'
+
+  @popoversDefaults:
+    position: 'left'
+
   events:
     'click .js-add': 'add'
     'click .js-delete': 'delete'
@@ -54,7 +60,8 @@ class App.WidgetLink extends App.Controller
     @html App.view('link/info')(
       links: list
     )
-    @ticketPopups('left')
+
+    @renderPopovers()
 
   delete: (e) =>
     e.preventDefault()
diff --git a/app/assets/javascripts/app/controllers/widget/organization.coffee b/app/assets/javascripts/app/controllers/widget/organization.coffee
index 64e63a44b..106a444a3 100644
--- a/app/assets/javascripts/app/controllers/widget/organization.coffee
+++ b/app/assets/javascripts/app/controllers/widget/organization.coffee
@@ -1,4 +1,7 @@
 class App.WidgetOrganization extends App.Controller
+  @extend App.PopoverProvidable
+  @registerPopovers 'User'
+
   events:
     'focusout [contenteditable]': 'update'
 
@@ -44,16 +47,7 @@ class App.WidgetOrganization extends App.Controller
       maxlength: 250
     )
 
-    # enable user popups
-    @userPopups()
-
-    ###
-    @userTicketPopups(
-      selector: '.user-tickets'
-      user_id:  user.id
-      position: 'right'
-    )
-    ###
+    @renderPopovers()
 
   update: (e) =>
     name  = $(e.target).attr('data-name')
diff --git a/app/assets/javascripts/app/controllers/widget/ticket_list.coffee b/app/assets/javascripts/app/controllers/widget/ticket_list.coffee
index 9ab9ef4c1..d4a994059 100644
--- a/app/assets/javascripts/app/controllers/widget/ticket_list.coffee
+++ b/app/assets/javascripts/app/controllers/widget/ticket_list.coffee
@@ -1,4 +1,7 @@
 class App.TicketList extends App.Controller
+  @extend App.PopoverProvidable
+  @registerPopovers 'Organization', 'User'
+
   constructor: ->
     super
 
@@ -85,8 +88,4 @@ class App.TicketList extends App.Controller
       radio: @radio
     )
 
-    # start user popups
-    @userPopups()
-
-    # start organization popups
-    @organizationPopups()
+    @renderPopovers()
diff --git a/app/assets/javascripts/app/controllers/widget/ticket_stats.coffee b/app/assets/javascripts/app/controllers/widget/ticket_stats.coffee
index 67d8b4b5b..44c1d2726 100644
--- a/app/assets/javascripts/app/controllers/widget/ticket_stats.coffee
+++ b/app/assets/javascripts/app/controllers/widget/ticket_stats.coffee
@@ -138,6 +138,9 @@ class App.TicketStats extends App.Controller
       )
 
 class App.TicketStatsList extends App.Controller
+  @extend App.PopoverProvidable
+  @registerPopovers 'Ticket'
+
   events:
     'click .js-showAll': 'showAll'
 
@@ -166,7 +169,7 @@ class App.TicketStatsList extends App.Controller
       limit:           @limit
     )
 
-    @ticketPopups()
+    @renderPopovers()
 
   showAll: (e) =>
     e.preventDefault()
diff --git a/app/assets/javascripts/app/controllers/widget/user.coffee b/app/assets/javascripts/app/controllers/widget/user.coffee
index d7836e23a..5131cd0a8 100644
--- a/app/assets/javascripts/app/controllers/widget/user.coffee
+++ b/app/assets/javascripts/app/controllers/widget/user.coffee
@@ -1,4 +1,7 @@
 class App.WidgetUser extends App.Controller
+  @extend App.PopoverProvidable
+  @registerPopovers 'UserTicket'
+
   events:
     'focusout [contenteditable]': 'update'
 
@@ -76,10 +79,9 @@ class App.WidgetUser extends App.Controller
       maxlength: 250
     )
 
-    @userTicketPopups(
-      selector: '.user-tickets'
+    @renderPopovers(
+      selector: '.user-tickets',
       user_id:  user.id
-      position: 'right'
     )
 
   update: (e) =>
diff --git a/app/assets/javascripts/app/index.coffee b/app/assets/javascripts/app/index.coffee
index 4c2852680..64e60859c 100644
--- a/app/assets/javascripts/app/index.coffee
+++ b/app/assets/javascripts/app/index.coffee
@@ -85,6 +85,10 @@ class App extends Spine.Controller
     S: (key) ->
       App.Session.get(key)
 
+    # define view helper for rendering partial views
+    V: (name, params) ->
+      App.view(name)(params)
+
     # define address line helper
     AddressLine: (line) ->
       return '' if !line
diff --git a/app/assets/javascripts/app/lib/app_post/popover_provider/_popover_provider.coffee b/app/assets/javascripts/app/lib/app_post/popover_provider/_popover_provider.coffee
new file mode 100644
index 000000000..75def93ae
--- /dev/null
+++ b/app/assets/javascripts/app/lib/app_post/popover_provider/_popover_provider.coffee
@@ -0,0 +1,77 @@
+class App.PopoverProvider
+  @selectorCssClassPrefix = null # needs to be overrided
+  @templateName = null # needs to be overrided
+  @permission = 'ticket.agent'
+
+  @providers = {}
+
+  @providersConfigKey = 'PopoverProviders'
+
+  @registerProvider: (key, klass) ->
+    @providers[key] = klass
+    App.Config.set(key, klass, @providersConfigKey)
+
+  @defaults =
+    position: 'right'
+    parentController: null
+  popovers = null
+
+  constructor: (params) ->
+    if params.parentController is null
+      throw 'Parent controller needs to be set'
+
+    @params = _.extend {}, @constructor.defaults, params
+
+  build: (buildParams) ->
+    return if !@checkPermissions()
+    @clear(@popovers)
+    @bind()
+    @popovers = @buildPopovers()
+
+  checkPermissions: ->
+    @params.parentController.permissionCheck(@constructor.permission)
+
+  cssClass: ->
+    "#{@constructor.selectorCssClassPrefix}-popover"
+
+  bind: ->
+
+  buildPopovers: (supplementaryData = {}) ->
+    context = @
+
+    selector = supplementaryData.selector || ".#{@cssClass()}"
+
+    @params.parentController.el.find(selector).popover(
+      trigger:    'hover'
+      container:  'body'
+      html:       true
+      animation:  false
+      delay:      100
+      placement:  "auto #{@params.position}"
+      title: ->
+        context.buildTitleFor(@, supplementaryData)
+      content: ->
+        context.buildContentFor(@, supplementaryData)
+    )
+
+  clear: ->
+    return if !@popovers
+    @popovers.popover('destroy')
+
+  buildTitleFor: (elem) ->
+    'title'
+
+  buildContentFor: (elem) ->
+    'content'
+
+  buildHtmlContent: (params) ->
+    html = $(App.view("popover/#{@constructor.templateName}")(params))
+
+    html.find('.humanTimeFromNow').each =>
+      @params.parentController.frontendTimeUpdateItem($(@))
+
+    html
+
+  displayTitleUsing: (object) ->
+    throw 'please override'
+
diff --git a/app/assets/javascripts/app/lib/app_post/popover_provider/_single_object_popover_provider.coffee b/app/assets/javascripts/app/lib/app_post/popover_provider/_single_object_popover_provider.coffee
new file mode 100644
index 000000000..70caa45b1
--- /dev/null
+++ b/app/assets/javascripts/app/lib/app_post/popover_provider/_single_object_popover_provider.coffee
@@ -0,0 +1,45 @@
+class App.SingleObjectPopoverProvider extends App.PopoverProvider
+  @klass = null # needs to be overrided
+  @ignoredAttributes = []
+  @includeData = true
+  @templateName = 'single_object_generic'
+
+  fullCssSelector: ->
+    "div.#{@cssClass()}, span.#{@cssClass()}"
+
+  bind: ->
+    @params.parentController.$(@fullCssSelector()).bind('click', (e) =>
+      id = @objectIdFor(e.target)
+      return if !id
+      object = @constructor.klass.find(id)
+      @params.parentController.navigate object.uiUrl()
+    )
+
+  objectIdFor: (elem) ->
+    $(elem).data('id')
+
+  buildTitleFor: (elem) ->
+    object = @constructor.klass.find(@objectIdFor(elem))
+    App.Utils.htmlEscape(@displayTitleUsing(object))
+
+  buildContentFor: (elem) ->
+    id = @objectIdFor(elem)
+    object = @constructor.klass.fullLocal(id)
+
+    # get display data
+    data = _.values(@constructor.klass.attributesGet('view'))
+      .filter (attr) ->
+        # check if value for _id exists
+        name    = attr.name
+        nameNew = name.substr(0, name.length - 3)
+        if nameNew of object
+          name = nameNew
+
+        # add to show if value exists
+        # do not show ignroed attributes
+        object[name] && attr.shown && !_.include(@constructor.ignoredAttributes, name)
+
+    @buildHtmlContent(
+      object: object
+      attributes: data
+    )
diff --git a/app/assets/javascripts/app/lib/app_post/popover_provider/organization_popover_provider.coffee b/app/assets/javascripts/app/lib/app_post/popover_provider/organization_popover_provider.coffee
new file mode 100644
index 000000000..7e275de1f
--- /dev/null
+++ b/app/assets/javascripts/app/lib/app_post/popover_provider/organization_popover_provider.coffee
@@ -0,0 +1,10 @@
+class Organization extends App.SingleObjectPopoverProvider
+  @klass = App.Organization
+  @selectorCssClassPrefix = 'organization'
+  @templateName = 'organization'
+  @ignoredAttributes = ['name']
+
+  displayTitleUsing: (object) ->
+    object.name
+
+App.PopoverProvider.registerProvider('Organization', Organization)
diff --git a/app/assets/javascripts/app/lib/app_post/popover_provider/ticket_popover_provider.coffee b/app/assets/javascripts/app/lib/app_post/popover_provider/ticket_popover_provider.coffee
new file mode 100644
index 000000000..50160b4a7
--- /dev/null
+++ b/app/assets/javascripts/app/lib/app_post/popover_provider/ticket_popover_provider.coffee
@@ -0,0 +1,10 @@
+class Ticket extends App.SingleObjectPopoverProvider
+  @klass = App.Ticket
+  @selectorCssClassPrefix = 'ticket'
+  @templateName = 'ticket'
+  @includeData = false
+
+  displayTitleUsing: (object) ->
+    object.title
+
+App.PopoverProvider.registerProvider('Ticket', Ticket)
diff --git a/app/assets/javascripts/app/lib/app_post/popover_provider/user_popover_provider.coffee b/app/assets/javascripts/app/lib/app_post/popover_provider/user_popover_provider.coffee
new file mode 100644
index 000000000..7a608c0f3
--- /dev/null
+++ b/app/assets/javascripts/app/lib/app_post/popover_provider/user_popover_provider.coffee
@@ -0,0 +1,13 @@
+class User extends App.SingleObjectPopoverProvider
+  @klass = App.User
+  @selectorCssClassPrefix = 'user'
+  @templateName = 'user'
+  @ignoredAttributes = ['firstname', 'lastname', 'organization']
+
+  displayTitleUsing: (object) ->
+    output = object.displayName()
+    if object.isOutOfOffice()
+      output += " (#{object.outOfOfficeText()})"
+    output
+
+App.PopoverProvider.registerProvider('User', User)
diff --git a/app/assets/javascripts/app/lib/app_post/popover_provider/user_ticket_popover_provider.coffee b/app/assets/javascripts/app/lib/app_post/popover_provider/user_ticket_popover_provider.coffee
new file mode 100644
index 000000000..5cecf064b
--- /dev/null
+++ b/app/assets/javascripts/app/lib/app_post/popover_provider/user_ticket_popover_provider.coffee
@@ -0,0 +1,37 @@
+class App.UserTicketPopoverProvider extends App.PopoverProvider
+  @templateName = 'user_ticket_list'
+
+  fetch: (buildParams) ->
+    @params.parentController.ajax(
+      type:  'GET'
+      url:   "#{App.Config.get('api_path')}/ticket_customer"
+      data:
+        customer_id: buildParams.user_id
+      processData: true
+      success: (data, status, xhr) =>
+        App.Collection.loadAssets(data.assets)
+
+        ticketsList = { open: data.ticket_ids_open, closed: data.ticket_ids_closed }
+        @callback(ticketsList: ticketsList, selector: buildParams.selector)
+    )
+
+  build: (buildParams) ->
+    return if !@checkPermissions()
+    @fetch(buildParams)
+
+  callback: (supplementaryData) ->
+    @clear(@popovers)
+    @popovers = @buildPopovers(supplementaryData)
+
+  buildTitleFor: (elem) ->
+    $(elem).find('[title="*"]').val()
+
+  buildContentFor: (elem, supplementaryData) ->
+    type = $(elem).filter('[data-type]').data('type')
+    ticket_ids = supplementaryData.ticketsList[type] || []
+
+    tickets = ticket_ids.map (ticketId) -> App.Ticket.fullLocal(ticketId)
+
+    # insert data
+    @buildHtmlContent(tickets: tickets)
+
diff --git a/app/assets/javascripts/app/lib/app_post/task_manager.coffee b/app/assets/javascripts/app/lib/app_post/task_manager.coffee
index 3696c2dae..6dcd1c987 100644
--- a/app/assets/javascripts/app/lib/app_post/task_manager.coffee
+++ b/app/assets/javascripts/app/lib/app_post/task_manager.coffee
@@ -96,6 +96,7 @@ class App.TaskManager
     _instance.maxTaskCount = key
 
 class _taskManagerSingleton extends App.Controller
+  @extend App.PopoverProvidable
   @include App.LogInclude
 
   constructor: (params = {}) ->
@@ -394,7 +395,7 @@ class _taskManagerSingleton extends App.Controller
     if controller.hide && _.isFunction(controller.hide)
       controller.hide()
 
-    @anyPopoversDestroy()
+    @delayedRemoveAnyPopover()
 
     true
 
diff --git a/app/assets/javascripts/app/lib/app_post/user_ticket_popover_provider.coffee b/app/assets/javascripts/app/lib/app_post/user_ticket_popover_provider.coffee
new file mode 100644
index 000000000..b5c1f1cd4
--- /dev/null
+++ b/app/assets/javascripts/app/lib/app_post/user_ticket_popover_provider.coffee
@@ -0,0 +1,38 @@
+class UserTicket extends App.PopoverProvider
+  @templateName = 'user_ticket_list'
+
+  fetch: (buildParams) ->
+    @params.parentController.ajax(
+      type:  'GET'
+      url:   "#{App.Config.get('api_path')}/ticket_customer"
+      data:
+        customer_id: buildParams.user_id
+      processData: true
+      success: (data, status, xhr) =>
+        App.Collection.loadAssets(data.assets)
+
+        ticketsList = { open: data.ticket_ids_open, closed: data.ticket_ids_closed }
+        @callback(ticketsList: ticketsList, selector: buildParams.selector)
+    )
+
+  build: (buildParams) ->
+    return if !@checkPermissions()
+    @fetch(buildParams)
+
+  callback: (supplementaryData) ->
+    @clear(@popovers)
+    @popovers = @buildPopovers(supplementaryData)
+
+  buildTitleFor: (elem) ->
+    $(elem).find('[title="*"]').val()
+
+  buildContentFor: (elem, supplementaryData) ->
+    type = $(elem).filter('[data-type]').data('type')
+    ticket_ids = supplementaryData.ticketsList[type] || []
+
+    tickets = ticket_ids.map (ticketId) -> App.Ticket.fullLocal(ticketId)
+
+    # insert data
+    @buildHtmlContent(tickets: tickets)
+
+App.PopoverProvider.registerProvider('UserTicket', UserTicket)
diff --git a/app/assets/javascripts/app/lib/mixins/popover_providable.coffee b/app/assets/javascripts/app/lib/mixins/popover_providable.coffee
new file mode 100644
index 000000000..40e013f21
--- /dev/null
+++ b/app/assets/javascripts/app/lib/mixins/popover_providable.coffee
@@ -0,0 +1,56 @@
+InstanceMethods =
+  # do not call directly
+  initializePopovers: ->
+    @el.on('remove', @removePopovers)
+
+    params = _.extend {}, @constructor.popoversDefaults,
+      parentController: @
+
+    @initializedPopovers = @selectedPopovers().map (key) ->
+      klass = App.Config.get(App.PopoverProvider.providersConfigKey)[key]
+      new klass(params)
+
+  # returns all or selected popovers
+  selectedPopovers: ->
+    if @constructor.allPopovers
+      popoversConfig = App.Config.get(App.PopoverProvider.providersConfigKey)
+      return Object.keys(popoversConfig)
+
+    return @constructor.registeredPopovers || []
+
+  # do not call directly
+  buildPopovers: (buildParams) ->
+    for popover in @initializedPopovers
+      popover.build(buildParams)
+
+  renderPopovers: (buildParams = {}) ->
+    if !@initializedPopovers
+      @initializePopovers()
+
+    @buildPopovers(buildParams)
+
+  removePopovers: ->
+    return if !@initializedPopovers
+
+    for popover in @initializedPopovers
+      popover.clear()
+
+    @initializedPopovers = undefined
+
+  delayedRemoveAnyPopover: ->
+    @delay(@constructor.anyPopoversDestroy, 100, 'removePopovers')
+
+App.PopoverProvidable =
+  registerPopovers: (klasses...) ->
+    @allPopovers = undefined
+    @registeredPopovers = klasses
+
+  registerAllPopovers: ->
+    @allPopovers = true
+
+  anyPopoversDestroy: ->
+    # do not remove permanent .popover--notifications widget
+    $('.popover:not(.popover--notifications)').remove()
+
+  extended: ->
+    @include InstanceMethods
diff --git a/app/assets/javascripts/app/views/popover/organization.jst.eco b/app/assets/javascripts/app/views/popover/organization.jst.eco
index 1a25b08b5..9f6bbef46 100644
--- a/app/assets/javascripts/app/views/popover/organization.jst.eco
+++ b/app/assets/javascripts/app/views/popover/organization.jst.eco
@@ -1,19 +1,11 @@
-<hr>
-<% for row in @organizationData: %>
-  <% if @organization[row.name]: %>
-    <div class="popover-block">
-      <label><%- @T( row.display ) %></label>
-      <%- @P( @organization, row.name ) %>
-    </div>
-  <% end %>
-<% end %>
-</div>
-<% if  @organization.members: %>
+<%- @V('popover/single_object_generic', object: @object, attributes: @attributes) %>
+
+<% if  @object.members: %>
   <hr>
   <div class="popover-block">
     <label><%- @T('Members') %></label>
-    <% for user in @organization.members: %>
+    <% for user in @object.members: %>
       <div class="person"><%= user.displayName() %></div>
     <% end %>
   </div>
-<% end %>
\ No newline at end of file
+<% end %>
diff --git a/app/assets/javascripts/app/views/popover/single_object_generic.jst.eco b/app/assets/javascripts/app/views/popover/single_object_generic.jst.eco
new file mode 100644
index 000000000..b317a4e6a
--- /dev/null
+++ b/app/assets/javascripts/app/views/popover/single_object_generic.jst.eco
@@ -0,0 +1,12 @@
+<% if !_.isEmpty(@attributes): %>
+  <hr>
+<% end %>
+
+<% for row in @attributes: %>
+  <% if @object[row.name]: %>
+    <div class="popover-block">
+      <label><%- @T( row.display ) %></label>
+      <%- @P( @object, row.name ) %>
+    </div>
+  <% end %>
+<% end %>
diff --git a/app/assets/javascripts/app/views/popover/ticket.jst.eco b/app/assets/javascripts/app/views/popover/ticket.jst.eco
index 819ffdaa7..b124eb3b7 100644
--- a/app/assets/javascripts/app/views/popover/ticket.jst.eco
+++ b/app/assets/javascripts/app/views/popover/ticket.jst.eco
@@ -1,22 +1,22 @@
 <div>
-  <%- @Icon(@ticket.icon(), @ticket.iconClass()) %> <span class="<%- @T(@ticket.iconTextClass()) %>"><%- @ticket.iconTitle() %></span>
+  <%- @Icon(@object.icon(), @object.iconClass()) %> <span class="<%- @T(@object.iconTextClass()) %>"><%- @object.iconTitle() %></span>
 </div>
 <hr>
 <div class="popover-block">
   <label><%- @T('Agent') %></label>
   <div class="person">
-    <%= @ticket.owner.displayName() %>
-    <% if @ticket.owner.organization: %>
-      <span class="organization"><%= @ticket.owner.organization.displayName() %></span>
+    <%= @object.owner.displayName() %>
+    <% if @object.owner.organization: %>
+      <span class="organization"><%= @object.owner.organization.displayName() %></span>
     <% end %>
   </div>
 </div>
 <div class="popover-block">
   <label><%- @T('Customer') %></label>
   <div class="person">
-    <%= @ticket.customer.displayName() %>
-    <% if @ticket.customer.organization: %>
-      <span class="organization"><%= @ticket.customer.organization.displayName() %></span>
+    <%= @object.customer.displayName() %>
+    <% if @object.customer.organization: %>
+      <span class="organization"><%= @object.customer.organization.displayName() %></span>
     <% end %>
   </div>
 </div>
@@ -24,18 +24,18 @@
 <div class="horizontal two-columns">
   <div class="column">
     <label>#</label>
-    <div class="u-textTruncate"><%- @P(@ticket, 'number') %></div>
+    <div class="u-textTruncate"><%- @P(@object, 'number') %></div>
   </div>
   <div class="column">
     <label><%- @T('Priority') %></label>
-    <div class="u-textTruncate"><%- @P(@ticket, 'priority') %></div>
+    <div class="u-textTruncate"><%- @P(@object, 'priority') %></div>
   </div>
   <div class="column">
     <label><%- @T('Created') %></label>
-    <div class="u-textTruncate"><%- @P(@ticket, 'created_at') %></div>
+    <div class="u-textTruncate"><%- @P(@object, 'created_at') %></div>
   </div>
   <div class="column">
     <label><%- @T('Group') %></label>
-    <div class="u-textTruncate"><%- @P(@ticket, 'group') %></div>
+    <div class="u-textTruncate"><%- @P(@object, 'group') %></div>
   </div>
-</div>
\ No newline at end of file
+</div>
diff --git a/app/assets/javascripts/app/views/popover/user.jst.eco b/app/assets/javascripts/app/views/popover/user.jst.eco
index 7fcc636ee..b2bc622c7 100644
--- a/app/assets/javascripts/app/views/popover/user.jst.eco
+++ b/app/assets/javascripts/app/views/popover/user.jst.eco
@@ -1,25 +1,20 @@
-<% if @user['organization']: %>
-<div class="user-organization"><a href="<%- @user.organization.uiUrl() %>"><%= @user.organization.displayName() %></a></div>
+<% if @object['organization']: %>
+<div class="user-organization"><a href="<%- @object.organization.uiUrl() %>"><%= @object.organization.displayName() %></a></div>
 <% end %>
-<hr>
-<% for row in @userData: %>
-  <% if @user[row.name]: %>
+
+<%- @V('popover/single_object_generic', object: @object, attributes: @attributes) %>
+<% if !_.isEmpty(@object['accounts']): %>
+  <hr>
   <div class="popover-block">
-    <label><%- @T(row.display) %></label>
-    <%- @P(@user, row.name) %>
+    <label><%- @T('Linked Accounts') %></label>
+    <% for account of @object['accounts']: %>
+      <a href="<%= @object['accounts'][account]['link'] %>" target="_blank"><%= account %></a>
+    <% end %>
   </div>
-  <% end %>
 <% end %>
-<% if !_.isEmpty(@user['accounts']): %>
-    <div class="popover-block">
-      <label><%- @T('Linked Accounts') %></label>
-      <% for account of @user['accounts']: %>
-        <a href="<%= @user['accounts'][account]['link'] %>" target="_blank"><%= account %></a>
-      <% end %>
-    </div>
-<% end %>
-<% if !_.isEmpty(@user['links']): %>
-  <% for link in @user['links']: %>
+<% if !_.isEmpty(@object['links']): %>
+  <hr>
+  <% for link in @object['links']: %>
     <div class="popover-block">
       <label><%- @T(link['title']) %></label>
       <% for item in link['items']: %>
@@ -37,4 +32,4 @@
       <% end %>
     </div>
   <% end %>
-<% end %>
\ No newline at end of file
+<% end %>