Merged PR #2440 - Request timeout while importing large attachments from Zendesk (thanks a lot to @anuzhin 😍).

lib/sequencer/unit/import/zendesk/ticket/comment/attachment/request.rb

@@ -36,8 +36,8 @@ class Sequencer
                       resource.content_url,
                       {},
                       {
-                        open_timeout: 10,
+                        open_timeout: 20,
-                        read_timeout: 60,
+                        read_timeout: 240,
                       },
                     )
                   end

spec/lib/sequencer/unit/import/zendesk/ticket/comment/attachment/request_spec.rb

@@ -0,0 +1,32 @@
+require 'rails_helper'
+
+RSpec.describe Sequencer::Unit::Import::Zendesk::Ticket::Comment::Attachment::Request, sequencer: :unit do
+
+  context 'when fetching large attachements from Zendesk' do
+
+    before(:all) do
+
+      described_class.class_eval do
+
+        private
+
+        def failed?
+          false
+        end
+      end
+    end
+
+    def mock_parameters
+      {
+        resource: double(
+          content_url: ''
+        )
+      }
+    end
+
+    it 'open timeout should be 20s and read timeout should be 240s' do
+      expect(UserAgent).to receive(:get).with(any_args, { open_timeout: 20, read_timeout: 240 })
+      process(mock_parameters)
+    end
+  end
+end