diff --git a/app/models/ticket.rb b/app/models/ticket.rb index 3b2ef0182..abf3e2251 100644 --- a/app/models/ticket.rb +++ b/app/models/ticket.rb @@ -522,7 +522,7 @@ class Ticket < ApplicationModel } end - def _escalation_calculation_get_sla(time) + def _escalation_calculation_get_sla sla_selected = nil sla_list = Cache.get( 'SLA::List::Active' ) @@ -584,7 +584,7 @@ class Ticket < ApplicationModel end # get sla for ticket - sla_selected = self._escalation_calculation_get_sla(self.created_at) + sla_selected = self._escalation_calculation_get_sla # reset escalation if no sla is set if !sla_selected