From 9eb79ad85026fd543576be621e82f53457a60e1c Mon Sep 17 00:00:00 2001 From: Martin Edenhofer Date: Tue, 2 Apr 2013 15:03:21 +0200 Subject: [PATCH] Do not use escalation data from OTRS. --- lib/import/otrs.rb | 12 ++++++------ 1 file changed, 6 insertions(+), 6 deletions(-) diff --git a/lib/import/otrs.rb b/lib/import/otrs.rb index 41368c49d..9852a34f8 100644 --- a/lib/import/otrs.rb +++ b/lib/import/otrs.rb @@ -195,13 +195,13 @@ module Import::OTRS :Title => :title, :TicketID => :id, :FirstResponse => :first_response, - :FirstResponseTimeDestinationDate => :first_response_escal_date, - :FirstResponseInMin => :first_response_in_min, - :FirstResponseDiffInMin => :first_response_diff_in_min, +# :FirstResponseTimeDestinationDate => :first_response_escal_date, +# :FirstResponseInMin => :first_response_in_min, +# :FirstResponseDiffInMin => :first_response_diff_in_min, :Closed => :close_time, - :SoltutionTimeDestinationDate => :close_time_escal_date, - :CloseTimeInMin => :close_time_in_min, - :CloseTimeDiffInMin => :close_time_diff_in_min, +# :SoltutionTimeDestinationDate => :close_time_escal_date, +# :CloseTimeInMin => :close_time_in_min, +# :CloseTimeDiffInMin => :close_time_diff_in_min, }, :Article => { :SenderType => :ticket_article_sender,