Create pl.html.erb ticket escalation email (#743)

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skibson 2017-02-06 16:40:29 +01:00 committed by Martin Edenhofer
parent 3d267d3646
commit a05762ff09

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@ -0,0 +1,18 @@
Zgłoszenie (#{ticket.title}) zostało eskalowane
<div>Witaj #{recipient.firstname},</div>
<br>
<div>Zgłosznie (#{ticket.title}) od "<b>#{ticket.customer.longname}</b>" jest eskalowane od "#{ticket.escalation_at}"!</div>
<br>
<% if @objects[:article] %>
<div>
#{t('Information')}:
<blockquote type="cite">
#{article.body_as_html}
</blockquote>
</div>
<% end %>
<br>
<div>
<a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}" target="zammad_app">#{t('Zobacz w Zammad')}</a>
</div