diff --git a/public/assets/chat/index.html b/public/assets/chat/index.html
index e72254bce..46c20be03 100644
--- a/public/assets/chat/index.html
+++ b/public/assets/chat/index.html
@@ -22,6 +22,7 @@
     padding: 10px;
     border-radius: 5px;
     box-shadow: 0 3px 10px rgba(0,0,0,.3);
+    width: 500px;
   }
 
   .settings input {
@@ -36,6 +37,12 @@
     padding-right: 0;
   }
 
+  table td.log {
+    text-align: left;
+    padding-right: 0;
+    word-break: break-all;
+  }
+
   td {
     padding: 5px;
   }
@@ -96,6 +103,11 @@
     <tr>
       <td>
       <td><button class="open-zammad-chat">Open Chat</button>
+    <tr>
+      <td class="log"><h2>Log</h2>
+      <td>
+    <tr>
+      <td colspan="2" class="log js-chatLogDisplay">
   </table>
 </div>
 
diff --git a/test/browser/chat_test.rb b/test/browser/chat_test.rb
index afc67a620..0f56c0405 100644
--- a/test/browser/chat_test.rb
+++ b/test/browser/chat_test.rb
@@ -507,6 +507,8 @@ class ChatTest < TestCase
       browser: customer,
       url:     "#{browser_url}/assets/chat/znuny.html?port=#{ENV['WS_PORT']}",
     )
+
+    # no customer action, hide widget
     watch_for(
       browser: customer,
       css: '.zammad-chat',
@@ -517,6 +519,8 @@ class ChatTest < TestCase
       css: '.zammad-chat',
       timeout: 75,
     )
+
+    # no agent action, show sorry screen
     reload(
       browser: customer,
     )
@@ -541,6 +545,59 @@ class ChatTest < TestCase
       timeout: 90,
     )
 
+    # no customer action, show sorry screen
+    reload(
+      browser: customer,
+    )
+    exists(
+      browser: customer,
+      css: '.zammad-chat',
+    )
+    click(
+      browser: customer,
+      css: '.js-chat-open',
+    )
+
+    agent = browser_instance
+    login(
+      browser: agent,
+      username: 'master@example.com',
+      password: 'test',
+      url: browser_url,
+    )
+    tasks_close_all(
+      browser: agent,
+    )
+    click(
+      browser: agent,
+      css: 'a[href="#customer_chat"]',
+    )
+    agent.find_elements( { css: '.active .chat-window .js-close' } ).each(&:click)
+    click(
+      browser: agent,
+      css: '.active .js-acceptChat',
+    )
+    set(
+      browser: agent,
+      css: '.active .chat-window .js-customerChatInput',
+      value: 'agent is asking',
+    )
+    click(
+      browser: agent,
+      css: '.active .chat-window .js-send',
+    )
+    watch_for(
+      browser: customer,
+      css: '.zammad-chat',
+      value: 'agent is asking',
+    )
+    watch_for(
+      browser: customer,
+      css: '.zammad-chat',
+      value: '(Since you didn\'t respond|Da Sie in den letzten)',
+      timeout: 150,
+    )
+
   end
 
 end