Fixed some Facebook issues. Improved tests.

.gitlab-ci.yml

@@ -57,6 +57,18 @@ job_integration_twitter:
     - rake db:seed
     - ruby -I test/ test/integration/twitter_test.rb
 
+job_integration_facebook:
+  stage: test
+  tags:
+    - core
+  script:
+    - export RAILS_ENV=test
+    - rake db:drop;
+    - rake db:create
+    - rake db:migrate
+    - rake db:seed
+    - ruby -I test/ test/integration/facebook_test.rb
+
 job_integration_geo_ip:
   stage: test
   tags:

app/models/channel/driver/facebook.rb

@@ -4,53 +4,78 @@ require 'facebook'
 
 class Channel::Driver::Facebook
 
-  def fetch (_adapter_options, channel)
+  def fetch (options, channel)
-
     @channel  = channel
-    @facebook = Facebook.new( @channel[:options] )
+    @sync     = options['sync']
-    @sync     = @channel[:options][:sync]
+    @pages    = options['pages']
 
     Rails.logger.debug 'facebook fetch started'
 
     fetch_feed
-
     disconnect
 
     Rails.logger.debug 'facebook fetch completed'
+    notice = ''
+    {
+      result: 'ok',
+      notice: notice,
+    }
   end
 
-  def send(article, _notification = false)
+  def send(options, fb_object_id, article, _notification = false)
+    access_token = nil
+    options['pages'].each {|page|
+      next if page['id'].to_s != fb_object_id.to_s
+      access_token = page['access_token']
+    }
+    if !access_token
+      fail "No access_token found for fb_object_id: #{fb_object_id}"
+    end
+    client = Facebook.new(access_token)
+    client.from_article(article)
+  end
 
-    @channel  = Channel.find_by( area: 'Facebook::Inbound', active: true )
+=begin
-    @facebook = Facebook.new( @channel[:options] )
 
-    post = @facebook.from_article(article)
+  instance = Channel::Driver::Facebook.new
-    disconnect
+  instance.fetchable?(channel)
 
-    post
+=end
+
+  def fetchable?(_channel)
+    true
   end
 
   def disconnect
-    @facebook.disconnect
   end
 
   private
 
-  def fetch_feed
+  def get_page(page_id)
-
+    @pages.each {|page|
-    return if !@sync[:group_id]
+      return page if page['id'].to_s == page_id.to_s
-
-    counter = 0
-    feed    = @facebook.client.get_connections('me', 'feed')
-    feed.each { |feed_item|
-
-      break if @sync[:limit] && @sync[:limit] <= counter
-
-      post = @facebook.client.get_object( feed_item['id'] )
-
-      @facebook.to_group( post, @sync[:group_id] )
-
-      counter += 1
     }
+    nil
   end
+
+  def fetch_feed
+    return if !@sync
+    return if !@sync['pages']
+
+    @sync['pages'].each {|page_to_sync_id, page_to_sync_params|
+      page = get_page(page_to_sync_id)
+      next if !page
+      next if !page_to_sync_params['group_id']
+      next if page_to_sync_params['group_id'].empty?
+      page_client = Facebook.new(page['access_token'])
+
+      posts = page_client.client.get_connection('me', 'feed', fields: 'id,from,to,message,created_time,comments')
+      posts.each {|post|
+        page_client.to_group(post, page_to_sync_params['group_id'], @channel, page)
+      }
+    }
+
+    true
+  end
+
 end

app/models/observer/ticket/article/communicate_facebook.rb

@@ -11,21 +11,43 @@ class Observer::Ticket::Article::CommunicateFacebook < ActiveRecord::Observer
     return if Setting.get('import_mode')
 
     # if sender is customer, do not communication
-    sender = Ticket::Article::Sender.lookup( id: record.sender_id )
+    sender = Ticket::Article::Sender.lookup(id: record.sender_id)
     return 1 if sender.nil?
     return 1 if sender['name'] == 'Customer'
 
     # only apply for facebook
-    type = Ticket::Article::Type.lookup( id: record.type_id )
+    type = Ticket::Article::Type.lookup(id: record.type_id)
     return if type['name'] !~ /\Afacebook/
 
+    ticket = Ticket.lookup(id: record.ticket_id)
+    fail "Can't find ticket.preferences for Ticket.find(#{record.ticket_id})" if !ticket.preferences
+    fail "Can't find ticket.preferences['channel_id'] for Ticket.find(#{record.ticket_id})" if !ticket.preferences['channel_id']
+    channel = Channel.lookup(id: ticket.preferences['channel_id'])
+    fail "Channel.find(#{channel.id}) isn't a twitter channel!" if channel.options[:adapter] !~ /\Afacebook/i
+
+    # check source object id
+    ticket = record.ticket
+    if !ticket.preferences['channel_fb_object_id']
+      fail "fb object id is missing in ticket.preferences['channel_fb_object_id'] for Ticket.find(#{ticket.id})"
+    end
+
+    # fill in_reply_to
+    if !record.in_reply_to || record.in_reply_to.empty?
+      record.in_reply_to = ticket.articles.first.message_id
+    end
+
     facebook = Channel::Driver::Facebook.new
-    post     = facebook.send({
+    post     = facebook.send(
+      channel.options,
+      ticket.preferences[:channel_fb_object_id],
+      {
         type:        type['name'],
         to:          record.to,
         body:        record.body,
-                               in_reply_to: record.in_reply_to
+        in_reply_to: record.in_reply_to,
-                             })
+      }
+    )
+    record.from       = post['from']['name']
     record.message_id = post['id']
     record.save
   end

app/models/observer/ticket/article/fillup_from_general.rb

@@ -9,14 +9,14 @@ class Observer::Ticket::Article::FillupFromGeneral < ActiveRecord::Observer
     return if Setting.get('import_mode')
 
     # if sender is customer, do not change anything
-    sender = Ticket::Article::Sender.lookup( id: record.sender_id )
+    sender = Ticket::Article::Sender.lookup(id: record.sender_id)
     return if sender.nil?
     return if sender['name'] == 'Customer'
 
     # set from if not given
     return if record.from
 
-    user        = User.find( record.created_by_id )
+    user        = User.find(record.created_by_id)
     record.from = "#{user.firstname} #{user.lastname}"
   end
 end

lib/facebook.rb

@@ -6,101 +6,195 @@ class Facebook
 
   attr_accessor :client, :account
 
-  def initialize(options)
+=begin
 
-    connect( options[:auth][:access_token] )
+  client = Facebook.new('user_or_page_access_token')
 
-    page_access_token = access_token_for_page( options[:sync] )
+=end
 
-    if page_access_token
+  def initialize(access_token)
-      connect( page_access_token )
+    connect(access_token)
   end
 
-    @account = client.get_object('me')
+=begin
-  end
+
+reconnect with other access_token
+
+  client.connect('user_or_page_access_token')
+
+=end
 
   def connect(access_token)
-    @client = Koala::Facebook::API.new( access_token )
+    @client = Koala::Facebook::API.new(access_token)
   end
 
+=begin
+
+disconnect client
+
+  client.disconnect
+
+=end
+
   def disconnect
-
     return if !@client
-
     @client = nil
   end
 
+=begin
+
+get pages of user
+
+  pages = client.pages
+
+result
+
+  [
+    {
+      id: '12345',
+      name: 'Some Page Name',
+      access_token, 'some_access_token_for_page',
+    },
+  ]
+
+=end
+
   def pages
     pages = []
     @client.get_connections('me', 'accounts').each { |page|
-      pages.push({
+      pages.push(
         id:           page['id'],
         name:         page['name'],
         access_token: page['access_token'],
-                 })
+      )
     }
     pages
   end
 
-  def user(item)
+=begin
 
+get current user
+
+  pages = current_user
+
+result
+
+  {
+    'id' => '1234567890123456',
+    'name' => 'Page/User Name',
+    'access_token' => 'some_acces_token'
+  }
+
+=end
+
+  def current_user
+    @client.get_object('me')
+  end
+
+=begin
+
+get user of comment/post
+
+  pages = user(comment_or_post)
+
+result
+
+???
+
+=end
+
+  def user(item)
     return if !item['from']
     return if !item['from']['id']
-    return if !item['from']['name']
+    cache_key = "FB:User:Lookup:#{item['from']['id']}"
-
+    cache = Cache.get(cache_key)
-    return if item['from']['id'] == @account['id']
+    return cache if cache
-
+    begin
-    @client.get_object( item['from']['id'] )
+      result = @client.get_object(item['from']['id'], fields: 'first_name,last_name,email')
+    rescue
+      result = @client.get_object(item['from']['id'], fields: 'name')
+    end
+    if result
+      Cache.write(cache_key, result, { expires_in: 15.minutes })
+    end
+    result
   end
 
   def to_user(item)
-
     Rails.logger.debug 'Create user from item...'
     Rails.logger.debug item.inspect
 
     # do item_user lookup
     item_user = user(item)
-
     return if !item_user
 
-    auth = Authorization.find_by( uid: item_user['id'], provider: 'facebook' )
+    auth = Authorization.find_by(uid: item_user['id'], provider: 'facebook')
 
     # create or update user
     user_data = {
-      login:        item_user['id'], # TODO
+      image_source: "https://graph.facebook.com/#{item_user['id']}/picture?type=large",
-      firstname:    item_user['first_name'] || item_user['name'],
-      lastname:     item_user['last_name'] || '',
-      email:        '',
-      password:     '',
-      # TODO: image_source: '',
-      # TODO: note:         '',
-      active:       true,
-      roles:        Role.where( name: 'Customer' ),
     }
     if auth
-      user_data[:id] = auth.user_id
+      user = User.find(auth.user_id)
-    end
+      map = {
-    user = User.create_or_update( user_data )
+        #note: 'description',
+      }
 
-    # create or update authorization
+      # ignore if value is already set
+      map.each {|target, source|
+        next if user[target] && !user[target].empty?
+        new_value = tweet_user.send(source).to_s
+        next if !new_value || new_value.empty?
+        user_data[target] = new_value
+      }
+      user.update_attributes(user_data)
+    else
+      user_data[:login] = item_user['id']
+      if item_user['first_name'] && item_user['last_name']
+        user_data[:firstname] = item_user['first_name']
+        user_data[:lastname]  = item_user['last_name']
+      else
+        user_data[:firstname] = item_user['name']
+      end
+      user_data[:active] = true
+      user_data[:roles]  = Role.where(name: 'Customer')
+
+      user = User.create(user_data)
+    end
+
+    if user_data[:image_source]
+      avatar = Avatar.add(
+        object: 'User',
+        o_id: user.id,
+        url: user_data[:image_source],
+        source: 'facebook',
+        deletable: true,
+        updated_by_id: user.id,
+        created_by_id: user.id,
+      )
+
+      # update user link
+      if avatar && user.image != avatar.store_hash
+        user.image = avatar.store_hash
+        user.save
+      end
+    end
+
+    # create authorization
+    if !auth
       auth_data = {
         uid:      item_user['id'],
-      username: item_user['id'], # TODO
+        username: item_user['id'],
         user_id:  user.id,
         provider: 'facebook'
       }
-    if auth
+      Authorization.create(auth_data)
-      auth.update_attributes( auth_data )
-    else
-      Authorization.new( auth_data )
     end
-
     UserInfo.current_user_id = user.id
-
     user
   end
 
-  def to_ticket(post, group_id)
+  def to_ticket(post, group_id, channel, page)
 
     Rails.logger.debug 'Create ticket from post...'
     Rails.logger.debug post.inspect
@@ -109,16 +203,27 @@ class Facebook
     user = to_user(post)
     return if !user
 
+    # prepare title
+
+    title = post['message']
+    if title.length > 80
+      title = "#{title[0, 80]}..."
+    end
+
     Ticket.create(
       customer_id: user.id,
-      title:       "#{post['message'][0, 37]}...",
+      title:       title,
       group_id:    group_id,
-      state:       Ticket::State.find_by( name: 'new' ),
+      state:       Ticket::State.find_by(name: 'new'),
-      priority:    Ticket::Priority.find_by( name: '2 normal' ),
+      priority:    Ticket::Priority.find_by(name: '2 normal'),
+      preferences: {
+        channel_id: channel.id,
+        channel_fb_object_id: page['id'],
+      },
     )
   end
 
-  def to_article(post, ticket)
+  def to_article(post, ticket, _page)
 
     Rails.logger.debug 'Create article from post...'
     Rails.logger.debug post.inspect
@@ -126,62 +231,70 @@ class Facebook
 
     # set ticket state to open if not new
     if ticket.state.name != 'new'
-      ticket.state = Ticket::State.find_by( name: 'open' )
+      ticket.state = Ticket::State.find_by(name: 'open')
       ticket.save
     end
 
     user = to_user(post)
     return if !user
 
+    to = nil
+    if post['to'] && post['to']['data']
+      post['to']['data'].each {|to_entry|
+        if !to
+          to = ''
+        else
+          to += ', '
+        end
+        to += to_entry['name']
+      }
+    end
+
     feed_post = {
-      from:       "#{user.firstname} #{user.lastname}",
+      from:       post['from']['name'],
+      to:         to,
       body:       post['message'],
       message_id: post['id'],
-      type_id:    Ticket::Article::Type.find_by( name: 'facebook feed post' ).id,
+      type_id:    Ticket::Article::Type.find_by(name: 'facebook feed post').id,
     }
+
     articles = []
-    articles.push( feed_post )
+    articles.push(feed_post)
 
     if post['comments'] && post['comments']['data']
-      articles += nested_comments( post['comments']['data'], post['id'] )
+      articles += nested_comments(post['comments']['data'], post['id'])
     end
 
     articles.each { |article|
-
+      next if Ticket::Article.find_by(message_id: article[:message_id])
-      next if Ticket::Article.find_by( message_id: article[:message_id] )
-
       article = {
-        to:        @account['name'],
+        #to:        @account['name'],
         ticket_id: ticket.id,
         internal:  false,
-        sender_id: Ticket::Article::Sender.lookup( name: 'Customer' ).id,
+        sender_id: Ticket::Article::Sender.lookup(name: 'Customer').id,
         created_by_id: 1,
         updated_by_id: 1,
-      }.merge( article )
+      }.merge(article)
-
+      Ticket::Article.create(article)
-      Ticket::Article.create( article )
     }
   end
 
-  def to_group(post, group_id)
+  def to_group(post, group_id, channel, page)
-
     Rails.logger.debug 'import post'
-
+    return if !post['message']
     ticket = nil
+
     # use transaction
     ActiveRecord::Base.transaction do
 
       UserInfo.current_user_id = 1
-
+      existing_article = Ticket::Article.find_by(message_id: post['id'])
-      existing_article = Ticket::Article.find_by( message_id: post['id'] )
+      ticket = if existing_article
-      if existing_article
+                 existing_article.ticket
-        ticket = existing_article.ticket
                else
-        ticket = to_ticket(post, group_id)
+                 to_ticket(post, group_id, channel, page)
-        return if !ticket
                end
-
+      to_article(post, ticket, page)
-      to_article(post, ticket)
 
       # execute ticket events
       Observer::Ticket::Notification.transaction
@@ -191,37 +304,28 @@ class Facebook
   end
 
   def from_article(article)
-
     post = nil
     if article[:type] == 'facebook feed comment'
-
       Rails.logger.debug 'Create feed comment from article...'
-
       post = @client.put_comment(article[:in_reply_to], article[:body])
     else
       fail "Can't handle unknown facebook article type '#{article[:type]}'."
     end
-
     Rails.logger.debug post.inspect
-    @client.get_object( post['id'] )
+    @client.get_object(post['id'])
   end
 
   private
 
   def access_token_for_page(lookup)
-
     access_token = nil
     pages.each { |page|
-
       next if !lookup[:page_id] && !lookup[:page]
       next if lookup[:page_id] && lookup[:page_id].to_s != page[:id]
       next if lookup[:page] && lookup[:page] != page[:name]
-
       access_token = page[:access_token]
-
       break
     }
-
     access_token
   end
 
@@ -234,11 +338,8 @@ class Facebook
     return result if comments.empty?
 
     comments.each { |comment|
-
       user = to_user(comment)
-
       next if !user
-
       article_data = {
         from:         "#{user.firstname} #{user.lastname}",
         body:       comment['message'],
@@ -246,15 +347,13 @@ class Facebook
         type_id:    Ticket::Article::Type.find_by( name: 'facebook feed comment' ).id,
         in_reply_to: in_reply_to
       }
-      result.push( article_data )
+      result.push(article_data)
-
       sub_comments = @client.get_object( "#{comment['id']}/comments" )
-
       sub_articles = nested_comments(sub_comments, comment['id'])
-
       result += sub_articles
     }
 
     result
   end
+
 end

test/integration/facebook_test.rb

@@ -7,27 +7,55 @@ class FacebookTest < ActiveSupport::TestCase
   Setting.set('system_init_done', true)
 
   # needed to check correct behavior
-  Group.create_if_not_exists(
+  group = Group.create_if_not_exists(
-    id: 2,
     name: 'Facebook',
     note: 'All Facebook feed posts.',
     updated_by_id: 1,
     created_by_id: 1
   )
 
-  provider_key = 'CAACEdEose0cBAC56WJvrGb5avKbTlH0c7P4xZCZBfT8zG4nkgEWeFKGnnpNZC8xeedXzmqZCxEUrAumX245T4MborvAmRW52PSpuDiXwXXSMjYaZCJOih5v6CsP3xrZAfGxhPWBbI8dSoquBv8eRbUAMSir9SDSoDeKJSdSfhuytqx5wfveE8YibzT2ZAwYz0d7d2QZAN4b10d9j9UpBhXCCCahj4hyk9JQZD'
+  # account config
-  consumer_key = 'CAACEdEose0cBAHZCXAQ68snZBf2C7jT6G7pVXaWajbZCZAZAFWRZAVUb9FAMXHZBQECZBX0iL5qOeTsZA0mnR0586XTq9vYiWP8Y3qCzftrd9hnsP7J9VB6APnR67NEdY8SozxIFtctQA9Xp4Lb8lbxBmig2v5oXRIH513kImPYXJoCFUlQs0aJeZBCtRG6BekfPs5GPZB8tieQE3yGgtZBTZA3HI2TtQLZBNXyLAZD'
+  if !ENV['FACEBOOK_USER']
+    fail "ERROR: Need FACEBOOK_USER - hint FACEBOOK_USER='name:1234:access_token'"
+  end
+  user_name         = ENV['FACEBOOK_USER'].split(':')[0]
+  user_id           = ENV['FACEBOOK_USER'].split(':')[1]
+  user_access_token = ENV['FACEBOOK_USER'].split(':')[2]
+
+  if !ENV['FACEBOOK_PAGE']
+    fail "ERROR: Need FACEBOOK_PAGE - hint FACEBOOK_PAGE='name:1234:access_token'"
+  end
+  page_name = ENV['FACEBOOK_PAGE'].split(':')[0]
+  page_id = ENV['FACEBOOK_PAGE'].split(':')[1]
+  page_access_token = ENV['FACEBOOK_PAGE'].split(':')[2]
+
+  if !ENV['FACEBOOK_CUSTOMER']
+    fail "ERROR: Need FACEBOOK_CUSTOMER - hint FACEBOOK_CUSTOMER='name:1234:access_token'"
+  end
+  customer_name = ENV['FACEBOOK_CUSTOMER'].split(':')[0]
+  customer_id = ENV['FACEBOOK_CUSTOMER'].split(':')[1]
+  customer_access_token = ENV['FACEBOOK_CUSTOMER'].split(':')[2]
 
-  provider_page_name = 'Hansi Merkurs Hutfabrik'
   provider_options = {
     adapter: 'facebook',
     auth: {
-      access_token: provider_key
+      access_token: user_access_token
     },
+    user: {
+      name: user_name,
+      id: user_id,
+    },
+    pages: [
+      {
+        'id' => page_id,
+        'name' => page_name,
+        'access_token' => page_access_token,
+      }
+    ],
     sync: {
-      page:     provider_page_name,
+      pages: {
-      group_id: 2,
+        page_id => { 'group_id' => group.id.to_s },
-      limit: 1,
+      }
     }
   }
 
@@ -42,113 +70,148 @@ class FacebookTest < ActiveSupport::TestCase
     updated_by_id: 1,
   )
 
-  test 'pages' do
+  # check users account
-
+  test 'a - user account' do
-    provider_options_clone = provider_options
+    client = Facebook.new(user_access_token)
-
+    current_user = client.current_user
-    provider_options_clone[:sync].delete(:page)
+    assert_equal(user_id, current_user['id'])
-
+    assert_equal(user_name, current_user['name'])
-    facebook = Facebook.new( provider_options_clone )
-
-    pages = facebook.pages
-
-    page_found = false
-    pages.each { |page|
-
-      next if page[:name] != provider_page_name
-      page_found = true
-    }
-
-    assert( page_found, "Page lookup for '#{provider_page_name}'" )
   end
 
-  test 'feed post to ticket' do
+  # check available pages
+  test 'b - available pages' do
+    client = Facebook.new(user_access_token)
+    page_found = false
+    client.pages.each {|page|
+      next if page[:name] != page_name
+      page_found = true
+      assert_equal(page_id, page[:id])
+      assert_equal(page_name, page[:name])
+    }
+    assert(page_found, "Page lookup for '#{page_name}'")
+  end
 
-    consumer_client = Koala::Facebook::API.new( consumer_key )
+  # check access to pages
-    feed_post       = "I've got an issue with my hat, serial number ##{rand(9999)}"
+  test 'c - page access' do
+    page_found = false
+    provider_options[:pages].each {|page|
+      client = Facebook.new(page['access_token'])
+      current_user = client.current_user
+      next if page['name'] != page_name
+      page_found = true
+      assert_equal(page_id, current_user['id'])
+      assert_equal(page_name, current_user['name'])
+    }
 
-    facebook = Facebook.new( provider_options )
+    assert(page_found, "Page lookup for '#{page_name}'")
+  end
 
-    post = consumer_client.put_wall_post(feed_post, {}, facebook.account['id'])
+  # check page account
+  test 'd - page account' do
+    client = Facebook.new(page_access_token)
+    current_user = client.current_user
+    assert_equal(page_id, current_user['id'])
+    assert_equal(page_name, current_user['name'])
+  end
+
+  test 'e - feed post to ticket' do
+
+    customer_client = Koala::Facebook::API.new(customer_access_token)
+    message         = "I've got an issue with my hat, serial number ##{rand(99_999)}"
+    post            = customer_client.put_wall_post(message, {}, page_id)
 
     # fetch check system account
     Channel.fetch
 
     # check if first article has been created
-    article = Ticket::Article.find_by( message_id: post['id'] )
+    article = Ticket::Article.find_by(message_id: post['id'])
 
-    assert( article, "article post '#{post['id']}' imported" )
+    assert(article, "article post '#{post['id']}' imported")
-    assert_equal( article.body, feed_post, 'ticket article inbound body' )
+    assert_equal(article.from, customer_name, 'ticket article inbound body')
-    assert_equal( 1, article.ticket.articles.count, 'ticket article inbound count' )
+    assert_equal(article.to, page_name, 'ticket article inbound body')
-    assert_equal( feed_post, article.ticket.articles.last.body, 'ticket article inbound body' )
+    assert_equal(article.body, message, 'ticket article inbound body')
+    assert_equal(1, article.ticket.articles.count, 'ticket article inbound count')
+    assert_equal(message, article.ticket.articles.last.body, 'ticket article inbound body')
+
+    # check customer
+    customer = article.ticket.customer
+    assert_equal('Bernd', customer.firstname)
+    assert_equal('Hofbecker', customer.lastname)
 
     post_comment = "Any updates yet? It's urgent. I love my hat."
-    comment      = consumer_client.put_comment(post['id'], post_comment)
+    comment      = customer_client.put_comment(post['id'], post_comment)
 
     # fetch check system account
     Channel.fetch
 
     # check if second article has been created
-    article = Ticket::Article.find_by( message_id: comment['id'] )
+    article = Ticket::Article.find_by(message_id: comment['id'])
 
-    assert( article, "article comment '#{comment['id']}' imported" )
+    assert(article, "article comment '#{comment['id']}' imported")
-    assert_equal( article.body, post_comment, 'ticket article inbound body' )
+    assert_equal(article.from, customer_name, 'ticket article inbound body')
-    assert_equal( 2, article.ticket.articles.count, 'ticket article inbound count' )
+    assert_equal(article.body, post_comment, 'ticket article inbound body')
-    assert_equal( post_comment, article.ticket.articles.last.body, 'ticket article inbound body' )
+    assert_equal(2, article.ticket.articles.count, 'ticket article inbound count')
+    assert_equal(post_comment, article.ticket.articles.last.body, 'ticket article inbound body')
   end
 
-  test 'feed post and comment reply' do
+  test 'f - feed post and comment reply' do
 
-    consumer_client = Koala::Facebook::API.new( consumer_key )
+    customer_client = Koala::Facebook::API.new(customer_access_token)
-    feed_post       = "I've got an issue with my hat, serial number ##{rand(9999)}"
+    feed_post       = "I've got an issue with my hat, serial number ##{rand(99_999)}"
-
+    post            = customer_client.put_wall_post(feed_post, {}, page_id)
-    facebook = Facebook.new( provider_options )
-
-    post = consumer_client.put_wall_post(feed_post, {}, facebook.account['id'])
 
     # fetch check system account
     Channel.fetch
 
-    # check if first article has been created
+    article = Ticket::Article.find_by(message_id: post['id'])
-    article = Ticket::Article.find_by( message_id: post['id'] )
+    ticket = article.ticket
+    assert(article, "article post '#{post['id']}' imported")
 
-    reply_text = "What's your issue Bernd?"
+    # check customer
+    customer = ticket.customer
+    assert_equal('Bernd', customer.firstname)
+    assert_equal('Hofbecker', customer.lastname)
 
     # reply via ticket
+    reply_text = "What's your issue Bernd?"
     outbound_article = Ticket::Article.create(
-      ticket_id:     article.ticket.id,
+      ticket_id:     ticket.id,
       body:          reply_text,
       in_reply_to:   post['id'],
-      type:          Ticket::Article::Type.find_by( name: 'facebook feed comment' ),
+      type:          Ticket::Article::Type.find_by(name: 'facebook feed comment'),
-      sender:        Ticket::Article::Sender.find_by( name: 'Agent' ),
+      sender:        Ticket::Article::Sender.find_by(name: 'Agent'),
       internal:      false,
       updated_by_id: 1,
       created_by_id: 1,
     )
-    assert( outbound_article, 'outbound article created' )
+    assert(outbound_article, 'outbound article created')
-    assert_equal( outbound_article.ticket.articles.count, 2, 'ticket article outbound count' )
+    assert_equal(outbound_article.from, 'Hansi Merkurs Hutfabrik', 'ticket article outbound count')
+    assert_equal(outbound_article.ticket.articles.count, 2, 'ticket article outbound count')
 
     post_comment = 'The peacock feather is fallen off.'
-    comment      = consumer_client.put_comment(post['id'], post_comment)
+    comment      = customer_client.put_comment(post['id'], post_comment)
 
     # fetch check system account
     Channel.fetch
 
-    reply_text = "Please send it to our address and add the ticket number #{article.ticket.number}."
+    article = Ticket::Article.find_by(message_id: comment['id'])
+    assert(article, "article comment '#{comment['id']}' imported")
 
     # reply via ticket
+    reply_text = "Please send it to our address and add the ticket number #{article.ticket.number}."
     outbound_article = Ticket::Article.create(
-      ticket_id:     article.ticket.id,
+      ticket_id:     ticket.id,
       body:          reply_text,
       in_reply_to:   comment['id'],
-      type:          Ticket::Article::Type.find_by( name: 'facebook feed comment' ),
+      type:          Ticket::Article::Type.find_by(name: 'facebook feed comment'),
-      sender:        Ticket::Article::Sender.find_by( name: 'Agent' ),
+      sender:        Ticket::Article::Sender.find_by(name: 'Agent'),
       internal:      false,
       updated_by_id: 1,
       created_by_id: 1,
     )
-
+    assert(outbound_article, 'outbound article created')
-    assert( outbound_article, 'outbound article created' )
+    assert_equal(outbound_article.from, 'Hansi Merkurs Hutfabrik', 'ticket article outbound count')
-    assert_equal( outbound_article.ticket.articles.count, 4, 'ticket article outbound count' )
+    assert_equal(outbound_article.ticket.articles.count, 4, 'ticket article outbound count')
   end
+
 end

test/integration/twitter_browser_test.rb

@@ -187,7 +187,7 @@ class TwitterBrowserTest < TestCase
     )
 
     # wait till new streaming of channel is active
-    sleep 35
+    sleep 40
 
     # start tweet from customer
     client = Twitter::REST::Client.new do |config|