Improved split of tickets.

app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee

@@ -173,7 +173,12 @@ class App.TicketCreate extends App.Controller
             t.owner_id               = 0
             t.customer_id_completion = a.from
             t.subject                = a.subject || t.title
-            t.body                   = a.body
+
+            # convert non text/html from text 2 html
+            if a.content_type.match(/\/html/)
+              t.body = a.body
+            else
+              t.body  = App.Utils.text2html( a.body )
 
           # render page
           @render( options: t )

app/assets/javascripts/app/controllers/ticket_zoom.js.coffee

@@ -1653,11 +1653,11 @@ class Article extends App.Controller
           type: 'replyAll'
           href: '#'
         }
-      actions.push {
-        name: 'split'
-        type: 'split'
-        href: '#ticket/create/' + @article.ticket_id + '/' + @article.id
-      }
+    actions.push {
+      name: 'split'
+      type: 'split'
+      href: '#ticket/create/' + @article.ticket_id + '/' + @article.id
+    }
     @article.actions = actions
 
   attachments: ->