diff --git a/app/assets/javascripts/app/controllers/_application_controller_table.js.coffee b/app/assets/javascripts/app/controllers/_application_controller_table.js.coffee
index 8b173acdc..45398b4df 100644
--- a/app/assets/javascripts/app/controllers/_application_controller_table.js.coffee
+++ b/app/assets/javascripts/app/controllers/_application_controller_table.js.coffee
@@ -75,8 +75,8 @@ class App.ControllerTable extends App.Controller
     dataTypesForCols = []
     for row in overview
       dataTypesForCols.push {
-        name: row,
-        link: true,
+        name: row
+        link: true
       }
 
     # extended table format
@@ -111,11 +111,12 @@ class App.ControllerTable extends App.Controller
 
     @log 'table', 'header', header, 'overview', dataTypesForCols, 'objects', data.objects
     table = App.view('generic/table')(
-      header:   header,
-      overview: dataTypesForCols,
-      objects:  data.objects,
-      checkbox: data.checkbox,
-      radio:    data.radio,
+      header:   header
+      overview: dataTypesForCols
+      objects:  data.objects
+      checkbox: data.checkbox
+      radio:    data.radio
+      groupBy:  data.groupBy
     )
 
     # convert to jquery object
diff --git a/app/assets/javascripts/app/controllers/agent_ticket_view.js.coffee b/app/assets/javascripts/app/controllers/agent_ticket_view.js.coffee
index e96f5c485..fa5c7432a 100644
--- a/app/assets/javascripts/app/controllers/agent_ticket_view.js.coffee
+++ b/app/assets/javascripts/app/controllers/agent_ticket_view.js.coffee
@@ -140,13 +140,17 @@ class Index extends App.Controller
       )
       @el.find('.table-overview').append(table)
     else
-      shown_all_attributes = @ticketTableAttributes( App.Overview.find(@overview.id).view.s.overview )
+      shown_all_attributes = @ticketTableAttributes( App.Overview.find( @overview.id ).view.s.overview )
       new App.ControllerTable(
         el:                @el.find('.table-overview'),
         overview_extended: shown_all_attributes,
         model:             App.Ticket,
         objects:           @ticket_list_show,
         checkbox:          checkbox,
+        groupBy:
+          display: 'roup'
+          data:    'group',
+          data_id: 'group_id',
       )
 
     # start user popups
diff --git a/app/assets/javascripts/app/controllers/chat_widget.js.coffee b/app/assets/javascripts/app/controllers/chat_widget.js.coffee
index f99e9c02c..66a4ec478 100644
--- a/app/assets/javascripts/app/controllers/chat_widget.js.coffee
+++ b/app/assets/javascripts/app/controllers/chat_widget.js.coffee
@@ -16,7 +16,7 @@ class App.ChatWidget extends App.Controller
     App.Event.bind 'ajax:auth', (user) =>
       if !user
         @messageLog = []
-        @el.html()
+        @el.html('')
       else
         @start()
 
@@ -24,10 +24,10 @@ class App.ChatWidget extends App.Controller
       @start()
 
   start: =>
-    @focus = false
+    @focus   = false
+    @isShown = false
 
     @render()
-    @hide()
     @interval @position, 200, 'chat-widget'
 
     App.Event.bind(
@@ -77,9 +77,11 @@ class App.ChatWidget extends App.Controller
       )
 
   show: =>
+    @isShown = true
     @el.find('#chat_content').removeClass('hide')
 
   hide: =>
+    @isShown = false
     @el.find('#chat_content').addClass('hide')
 
   focusIn: =>
@@ -104,6 +106,10 @@ class App.ChatWidget extends App.Controller
     document.getElementById('chat_log_container').scrollTop = 10000
     if @focus
       @el.find('[name=chat_message]').focus()
+    if @isShown
+      @show()
+    else
+      @hide()
 
   position: =>
     chatHeigth     = $(@el).find('div').height()
@@ -115,8 +121,8 @@ class App.ChatWidget extends App.Controller
     scrollPositonY = window.pageYOffset
     scrollPositonX = window.pageXOffset
 
-    heigth = windowHeigth + scrollPositonY - chatHeigth - 10
-    width  = windowWidth - chatWidth - 50
+    heigth = windowHeigth + scrollPositonY - chatHeigth - 15
+    width  = windowWidth - chatWidth - 55
 
     @el.offset( left: width, top: heigth )
     @el.css( width: '200px' )
diff --git a/app/assets/javascripts/app/views/chat_widget.jst.eco b/app/assets/javascripts/app/views/chat_widget.jst.eco
index 8015cba6a..016229ca9 100644
--- a/app/assets/javascripts/app/views/chat_widget.jst.eco
+++ b/app/assets/javascripts/app/views/chat_widget.jst.eco
@@ -1,5 +1,5 @@
 <div class="well well-demand span3">
-  <h3><%- @T('Chat') %><a href="#" class="close">&times;</a></h3>
+  <h4><%- @T('Chat') %><a href="#" class="close">&times;</a></h4>
   <div id="chat_content">
     <div id="chat_log_container" class="max-size-scroll">
       <% for message in @messages: %>
diff --git a/app/assets/javascripts/app/views/generic/table.jst.eco b/app/assets/javascripts/app/views/generic/table.jst.eco
index a8fb5277d..ea6a41017 100644
--- a/app/assets/javascripts/app/views/generic/table.jst.eco
+++ b/app/assets/javascripts/app/views/generic/table.jst.eco
@@ -17,7 +17,14 @@
   </thead>
   <tbody>
 <% position = 0 %>
+<% groupLast = '' %>
 <% for object in @objects: %>
+  <% if @groupBy: %>
+  <%   if groupLast isnt object[@groupBy.data_id]: %>
+  <tr class=""><td colspan="<%= @overview.length + 1 %>"><b><%- @P( object[@groupBy.data] ) %></b></td></tr>
+  <%     groupLast = object[@groupBy.data_id] %>
+  <%   end %>
+  <% end %>
   <% position++ %>
   <tr class="item <% if object.active is false: %>not-active<% end %>" data-id="<%= object.id %>" data-position="<%= position %>" >
     <% if @checkbox: %>
diff --git a/app/assets/stylesheets/zzz.css b/app/assets/stylesheets/zzz.css
index 22e136f35..ad14caf28 100644
--- a/app/assets/stylesheets/zzz.css
+++ b/app/assets/stylesheets/zzz.css
@@ -58,6 +58,10 @@ h3 {
   font-size: 18px;
   line-height: 26px;
 }
+h4 {
+  font-size: 14px;
+  line-height: 20px;
+}
 .navbar .nav > li > a {
   padding: 10px 12px 10px;
 }
diff --git a/app/models/ticket.rb b/app/models/ticket.rb
index b5474ed00..f27d8b553 100644
--- a/app/models/ticket.rb
+++ b/app/models/ticket.rb
@@ -262,7 +262,7 @@ class Ticket < ApplicationModel
       tickets = Ticket.select( 'id' ).
         where( :group_id => group_ids ).
         where( overview_selected.condition ).
-        order( overview_selected[:order][:by].to_s + ' ' + overview_selected[:order][:direction].to_s ).
+        order( 'group_id, ' + overview_selected[:order][:by].to_s + ' ' + overview_selected[:order][:direction].to_s ).
         limit( 500 )
 
       ticket_ids = []
diff --git a/script/websocket-server.rb b/script/websocket-server.rb
index 13bbcf6b6..469efce3a 100644
--- a/script/websocket-server.rb
+++ b/script/websocket-server.rb
@@ -102,8 +102,6 @@ EventMachine.run {
       # get spool messages
       if data['action'] == 'spool'
         @spool.each { |message|
-          puts message.inspect
-          puts data['timestamp']
           if !data['timestamp'] || data['timestamp'] < message[:timestamp]
             puts "send spool msg to #{client_id} #{ message[:msg] }"
             @clients[client_id][:websocket].send( "[#{ message[:msg] }]" )