diff --git a/app/assets/javascripts/app/controllers/agent_ticket_zoom.js.coffee b/app/assets/javascripts/app/controllers/agent_ticket_zoom.js.coffee
index 837c1f019..acbc00f63 100644
--- a/app/assets/javascripts/app/controllers/agent_ticket_zoom.js.coffee
+++ b/app/assets/javascripts/app/controllers/agent_ticket_zoom.js.coffee
@@ -47,6 +47,8 @@ class App.TicketZoom extends App.Controller
 
   fetch: (ticket_id, force) ->
 
+    return if !@Session.all()
+
     # get data
     App.Com.ajax(
       id:    'ticket_zoom'