diff --git a/app/assets/javascripts/app/controllers/ticket_customer.js.coffee b/app/assets/javascripts/app/controllers/ticket_customer.js.coffee
index 47fef48a4..2d53e8191 100644
--- a/app/assets/javascripts/app/controllers/ticket_customer.js.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_customer.js.coffee
@@ -37,7 +37,7 @@ class App.TicketCustomer extends App.ControllerModal
       @modalHide()
 
       # reload zoom view
-      @zoom.render()
+      @ui.render()
 
     # load user if not already exists
     App.User.retrieve( params['customer_id'], callback )
diff --git a/app/assets/javascripts/app/controllers/ticket_overview.js.coffee b/app/assets/javascripts/app/controllers/ticket_overview.js.coffee
index 91fd5f949..d2afe8e7b 100644
--- a/app/assets/javascripts/app/controllers/ticket_overview.js.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_overview.js.coffee
@@ -525,6 +525,17 @@ class Navbar extends App.Controller
     else
       @render( [] )
 
+      # init fetch via ajax, all other updates on time via websockets
+      @ajax(
+        id:    'ticket_overviews',
+        type:  'GET',
+        url:   @apiPath + '/ticket_overviews',
+        processData: true,
+        success: (data) =>
+          App.Store.write( 'navupdate_ticket_overview', data )
+          @render(data)
+        )
+
   render: (dataOrig) ->
 
     data = _.clone(dataOrig)
diff --git a/app/assets/javascripts/app/controllers/ticket_zoom.js.coffee b/app/assets/javascripts/app/controllers/ticket_zoom.js.coffee
index a4bc36e24..1a3de87f8 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom.js.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom.js.coffee
@@ -140,6 +140,7 @@ class App.TicketZoom extends App.Controller
     @frontendTimeUpdate()
 
     @TicketTitle()
+    @TicketWidgets()
     @TicketAction()
     @ArticleView()
 
@@ -195,15 +196,24 @@ class App.TicketZoom extends App.Controller
       ui:         @
     )
 
-  TicketAction: =>
+  TicketWidgets: =>
     # show ticket action row
-    new TicketAction(
+    new TicketWidgets(
       ticket:     @ticket
       task_key:   @task_key
-      el:         @el.find('.ticket-action')
+      el:         @el.find('.ticket-widgets')
       ui:         @
     )
 
+  TicketAction: =>
+    # start action controller
+    if !@isRole('Customer')
+      new TicketActionRow(
+        el:      @el.find('.ticket-action')
+        ticket:  @ticket
+        ui:      @
+      )
+
 class TicketTitle extends App.Controller
   events:
     'blur .ticket-title-update': 'update'
@@ -213,7 +223,7 @@ class TicketTitle extends App.Controller
     @render()
 
   render: ->
-    @html App.view('ticket_zoom/ticket_title')(
+    @html App.view('ticket_zoom/title')(
       ticket: @ticket
     )
 
@@ -247,7 +257,7 @@ class TicketInfo extends App.ControllerDrox
 
   render: ->
     @html @template(
-      file:   'ticket_zoom/ticket_info'
+      file:   'ticket_zoom/info'
       header: '#' + @ticket.number
       params:
         ticket: @ticket
@@ -261,14 +271,14 @@ class TicketInfo extends App.ControllerDrox
         object:        @ticket
       )
 
-class TicketAction extends App.Controller
+class TicketWidgets extends App.Controller
   constructor: ->
     super
     @render()
 
   render: ->
 
-    @html App.view('ticket_zoom/ticket_action')()
+    @html App.view('ticket_zoom/widgets')()
 
     # show ticket info
     new TicketInfo(
@@ -284,15 +294,6 @@ class TicketAction extends App.Controller
         ticket:  @ticket
       )
 
-    # start action controller
-    ###
-    if !@isRole('Customer')
-      new TicketActionRow(
-        el:      @el.find('.action_info')
-        ticket:  @ticket
-        zoom:    @ui
-      )
-    ###
     # start link info controller
     if !@isRole('Customer')
       new App.LinkInfo(
@@ -301,8 +302,6 @@ class TicketAction extends App.Controller
         object:       @ticket
       )
 
-
-
 class Edit extends App.Controller
   events:
     'click .submit':             'update'
@@ -789,7 +788,7 @@ class TicketActionRow extends App.Controller
     @render()
 
   render: ->
-    @html App.view('ticket_action')()
+    @html App.view('ticket_zoom/actions')()
 
   history_dialog: (e) ->
     e.preventDefault()
@@ -797,11 +796,11 @@ class TicketActionRow extends App.Controller
 
   merge_dialog: (e) ->
     e.preventDefault()
-    new App.TicketMerge( ticket_id: @ticket.id, task_key: @zoom.task_key )
+    new App.TicketMerge( ticket_id: @ticket.id, task_key: @ui.task_key )
 
   customer_dialog: (e) ->
     e.preventDefault()
-    new App.TicketCustomer( ticket_id: @ticket.id, zoom: @zoom )
+    new App.TicketCustomer( ticket_id: @ticket.id, ui: @ui )
 
 class TicketZoomRouter extends App.ControllerPermanent
   constructor: (params) ->
diff --git a/app/assets/javascripts/app/views/customer_ticket_create.jst.eco b/app/assets/javascripts/app/views/customer_ticket_create.jst.eco
index 9d50c5862..de3e25bc6 100644
--- a/app/assets/javascripts/app/views/customer_ticket_create.jst.eco
+++ b/app/assets/javascripts/app/views/customer_ticket_create.jst.eco
@@ -1,4 +1,4 @@
-<div class="content-one">
+<div class="content-one ticket-create">
   <div class="page-header clearfix">
     <div class="page-header-title">
       <h1 class="pull-left"><%- @T( 'New Ticket' ) %></h1>
diff --git a/app/assets/javascripts/app/views/ticket_zoom.jst.eco b/app/assets/javascripts/app/views/ticket_zoom.jst.eco
index 7df0a5d88..fa3f2d96d 100644
--- a/app/assets/javascripts/app/views/ticket_zoom.jst.eco
+++ b/app/assets/javascripts/app/views/ticket_zoom.jst.eco
@@ -1,6 +1,7 @@
 <div class="content-two">
   <div class="sidebar">
-    <div class="ticket-action panel-group"></div>
+    <div class="ticket-widgets"></div>
+    <div class="ticket-action"></div>
   </div>
   <div class="main">
 
diff --git a/app/assets/javascripts/app/views/ticket_action.jst.eco b/app/assets/javascripts/app/views/ticket_zoom/actions.jst.eco
similarity index 54%
rename from app/assets/javascripts/app/views/ticket_action.jst.eco
rename to app/assets/javascripts/app/views/ticket_zoom/actions.jst.eco
index 4f937307a..bb6f9bd08 100644
--- a/app/assets/javascripts/app/views/ticket_action.jst.eco
+++ b/app/assets/javascripts/app/views/ticket_zoom/actions.jst.eco
@@ -1,5 +1,4 @@
-<br>
-<div class="btn-group">
+<div class="btn-group dropup">
   <button type="button" class="btn btn-default dropdown-toggle action" data-toggle="dropdown"><%- @T('Action') %> <span class="caret"></span>
   </button>
   <ul class="dropdown-menu">
@@ -7,15 +6,4 @@
     <li><a href="#" data-type="merge"><%- @T( 'Merge' ) %></a></li>
     <li><a href="#" data-type="customer"><%- @T( 'Change Customer' ) %></a></li>
   </ul>
-</div>
-<br>
-<!--
-<div class="">
-  <h3><%- @T( 'Actions' ) %></h3>
-  <ul>
-    <li><a href="#" data-type="history"><%- @T( 'History' ) %></a></li>
-    <li><a href="#" data-type="merge"><%- @T( 'Merge' ) %></a></li>
-    <li><a href="#" data-type="customer"><%- @T( 'Change Customer' ) %></a></li>
-  </ul>
-</div>
--->
+</div>
\ No newline at end of file
diff --git a/app/assets/javascripts/app/views/ticket_zoom/edit.jst.eco b/app/assets/javascripts/app/views/ticket_zoom/edit.jst.eco
index fa4c0b8e3..ed0711fd4 100644
--- a/app/assets/javascripts/app/views/ticket_zoom/edit.jst.eco
+++ b/app/assets/javascripts/app/views/ticket_zoom/edit.jst.eco
@@ -1,23 +1,21 @@
-<div class="">
-<!--
-<div class="avatar thumbnails">
-  <img class="thumbnail user-data" data-id="<%= @S('id') %>" src="<%- @S('image') %>" alt="">
-</div>
--->
-<div class="well edit-ticket <% if @formChanged: %>form-changed<% end %>">
-  <div class="edit-title">
-    <h4><%- @T('Edit') %>
-    <small class="reset-message<% if !@formChanged: %> hide<% end %>">
-      <a href="#" data-type="reset"><%- @T('Discard your unsaved changes.') %></a> <href="#" class="glyphicon glyphicon-repeat" data-type="reset"></a>
-    </small>
-    </h4>
+<div class="article clearfix">
+  <div class="avatar thumbnails">
+    <img class="thumbnail user-data" data-id="<%= @S('id') %>" src="<%- @S('image') %>" alt="">
+  </div>
+  <div class="well edit-ticket article-message <% if @formChanged: %>form-changed<% end %>">
+    <div class="edit-title article-content">
+      <h4><%- @T('Edit') %>
+      <small class="reset-message<% if !@formChanged: %> hide<% end %>">
+        <a href="#" data-type="reset"><%- @T('Discard your unsaved changes.') %></a> <href="#" class="glyphicon glyphicon-repeat" data-type="reset"></a>
+      </small>
+      </h4>
+    </div>
+    <div class="edit-content">
+      <form class="form-stacked ticket-update">
+        <div class="form-ticket-update"></div>
+        <div class="form-article-update"></div>
+        <button type="submit" class="btn btn-primary submit"><%- @T( 'Submit' ) %></button>
+      </form>
+    <div>
   </div>
-  <div class="edit-content">
-    <form class="form-stacked ticket-update">
-      <div class="form-ticket-update"></div>
-      <div class="form-article-update"></div>
-      <button type="submit" class="btn btn-primary submit"><%- @T( 'Submit' ) %></button>
-    </form>
-  <div>
-</div>
 </div>
diff --git a/app/assets/javascripts/app/views/ticket_zoom/ticket_info.jst.eco b/app/assets/javascripts/app/views/ticket_zoom/info.jst.eco
similarity index 100%
rename from app/assets/javascripts/app/views/ticket_zoom/ticket_info.jst.eco
rename to app/assets/javascripts/app/views/ticket_zoom/info.jst.eco
diff --git a/app/assets/javascripts/app/views/ticket_zoom/ticket_title.jst.eco b/app/assets/javascripts/app/views/ticket_zoom/title.jst.eco
similarity index 100%
rename from app/assets/javascripts/app/views/ticket_zoom/ticket_title.jst.eco
rename to app/assets/javascripts/app/views/ticket_zoom/title.jst.eco
diff --git a/app/assets/javascripts/app/views/ticket_zoom/ticket_action.jst.eco b/app/assets/javascripts/app/views/ticket_zoom/widgets.jst.eco
similarity index 74%
rename from app/assets/javascripts/app/views/ticket_zoom/ticket_action.jst.eco
rename to app/assets/javascripts/app/views/ticket_zoom/widgets.jst.eco
index 5c03dfdf5..bcac0e912 100644
--- a/app/assets/javascripts/app/views/ticket_zoom/ticket_action.jst.eco
+++ b/app/assets/javascripts/app/views/ticket_zoom/widgets.jst.eco
@@ -1,4 +1,3 @@
   <div class="ticket_info"></div>
   <div class="customer_info"></div>
-  <div class="action_info"></div>
   <div class="link_info"></div>
\ No newline at end of file
diff --git a/app/assets/stylesheets/zzz.css b/app/assets/stylesheets/zzz.css
index 6940e1b53..581e5fa8f 100644
--- a/app/assets/stylesheets/zzz.css
+++ b/app/assets/stylesheets/zzz.css
@@ -602,7 +602,8 @@ form.form-inline input[type="password"] {
   font-size: 12px;
 }
 .edit-content {
-  margin-top: 20px;
+  margin-left: 68px;
+  margin-right: 22px;
 }
 
 .delete {
@@ -660,7 +661,32 @@ footer {
 }
 
 .ticket-action {
-  padding-left: 2px;
+  padding: 6px 8px 6px;
+  position: fixed;
+  bottom: 0px;
+  background-color: #fff;
+  width: 100%;
+  left: 0px;
+  border-top: 1px solid #eeeeee;
+  width: 200px;
+  margin-left: 4px;
+}
+
+
+@media (min-width: 800px) {
+  .ticket-action {
+    width: 240px;
+  }
+}
+@media (min-width: 1024px) {
+  .ticket-action {
+    width: 260px;
+  }
+}
+@media (min-width: 1200px) {
+  .ticket-action {
+    width: 280px;
+  }
 }
 
 .ticket-answer .avatar {
@@ -677,7 +703,7 @@ footer {
   width: 100%;
 }
 .ticket-update .span2 {
-  width: 160px;
+  width: 152px;
   margin-right: 4px;
 }
 .ticket-update .medium {