diff --git a/config/initializers/zammad_constants.rb b/config/initializers/zammad_constants.rb
index c216e772c..1bda31d5f 100644
--- a/config/initializers/zammad_constants.rb
+++ b/config/initializers/zammad_constants.rb
@@ -4,4 +4,6 @@
 
 # Prefix all rolenames with Z_ROLENAME
 Z_ROLENAME_ADMIN = 'Admin'
+Z_ROLENAME_AGENT = 'Agent'
+Z_ROLENAME_CUSTOMER = 'Customer'