diff --git a/app/assets/javascripts/app/controllers/ticket_overview.coffee b/app/assets/javascripts/app/controllers/ticket_overview.coffee
index 5abf27e09..a5d1beada 100644
--- a/app/assets/javascripts/app/controllers/ticket_overview.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_overview.coffee
@@ -1,4 +1,6 @@
 class App.TicketOverview extends App.Controller
+  @extend App.TicketMassUpdatable
+
   className: 'overviews'
   activeFocus: 'nav'
   mouse:
@@ -192,65 +194,35 @@ class App.TicketOverview extends App.Controller
         duration: 300
 
   performBatchAction: (items, action, id, groupId) ->
-    if action is 'macro'
-      @batchCount = items.length
-      @batchCountIndex = 0
-      macro = App.Macro.find(id)
-      for item in items
-        #console.log "perform action #{action} with id #{id} on ", $(item).val()
-        ticket = App.Ticket.find($(item).val())
-        article = {}
-        App.Ticket.macro(
-          macro: macro.perform
-          ticket: ticket
-          article: article
-        )
-        ticket.article = article
-        ticket.save(
-          done: (r) =>
-            @batchCountIndex++
+    ticket_ids = items.toArray().map (item) -> $(item).val()
 
-            # refresh view after all tickets are proceeded
-            if @batchCountIndex == @batchCount
-              App.Event.trigger('overview:fetch')
-        )
-      return
+    switch action
+      when 'macro'
+        path = 'macro'
+        data =
+          ticket_ids: ticket_ids
+          macro_id:   id
+
+      when 'user_assign'
+        path = 'update'
+
+        data =
+          ticket_ids: ticket_ids
+          attributes:
+            owner_id: id
 
-    if action is 'user_assign'
-      @batchCount = items.length
-      @batchCountIndex = 0
-      for item in items
-        #console.log "perform action #{action} with id #{id} on ", $(item).val()
-        ticket = App.Ticket.find($(item).val())
-        ticket.owner_id = id
         if !_.isEmpty(groupId)
-          ticket.group_id = groupId
-        ticket.save(
-          done: (r) =>
-            @batchCountIndex++
+          data.attributes.group_id = groupId
 
-            # refresh view after all tickets are proceeded
-            if @batchCountIndex == @batchCount
-              App.Event.trigger('overview:fetch')
-        )
-      return
+      when 'group_assign'
+        path = 'update'
 
-    if action is 'group_assign'
-      @batchCount = items.length
-      @batchCountIndex = 0
-      for item in items
-        #console.log "perform action #{action} with id #{id} on ", $(item).val()
-        ticket = App.Ticket.find($(item).val())
-        ticket.group_id = id
-        ticket.save(
-          done: (r) =>
-            @batchCountIndex++
+        data =
+          ticket_ids: ticket_ids
+          attributes:
+            group_id: id
 
-            # refresh view after all tickets are proceeded
-            if @batchCountIndex == @batchCount
-              App.Event.trigger('overview:fetch')
-        )
-      return
+    @ajax_mass(path, data)
 
   showBatchOverlay: ->
     @batchOverlay.addClass('is-visible')
diff --git a/app/assets/javascripts/app/controllers/widget/ticket_bulk_form.coffee b/app/assets/javascripts/app/controllers/widget/ticket_bulk_form.coffee
index d4ce81346..c4d628631 100644
--- a/app/assets/javascripts/app/controllers/widget/ticket_bulk_form.coffee
+++ b/app/assets/javascripts/app/controllers/widget/ticket_bulk_form.coffee
@@ -1,4 +1,6 @@
 class App.TicketBulkForm extends App.Controller
+  @extend App.TicketMassUpdatable
+
   className: 'bulkAction hide'
 
   events:
@@ -171,6 +173,10 @@ class App.TicketBulkForm extends App.Controller
 
     params = @formParam(e.target)
 
+    for key, value of params
+      if value == '' || value == null
+        delete params[key]
+
     for ticket_id in ticket_ids
       ticket = App.Ticket.find(ticket_id)
 
@@ -204,74 +210,34 @@ class App.TicketBulkForm extends App.Controller
         @cancel()
         return
 
-    @bulkCountIndex = 0
-    for ticket_id in ticket_ids
-      ticket = App.Ticket.find(ticket_id)
+    if params['body']
+      article = new App.TicketArticle
+      params.from      = @Session.get().displayName()
+      params.form_id   = @form_id
 
-      # update ticket
-      ticketUpdate = @ticketMergeParams(params)
+      sender           = App.TicketArticleSender.findByAttribute('name', 'Agent')
+      type             = App.TicketArticleType.find(params['type_id'])
+      params.sender_id = sender.id
 
-      # validate article
-      if params['body']
-        article = new App.TicketArticle
-        params.from      = @Session.get().displayName()
-        params.ticket_id = ticket.id
-        params.form_id   = @form_id
+      if !params['internal']
+        params['internal'] = false
 
-        sender           = App.TicketArticleSender.findByAttribute('name', 'Agent')
-        type             = App.TicketArticleType.find(params['type_id'])
-        params.sender_id = sender.id
+      @log 'notice', 'update article', params, sender
+      article.load(params)
+      errors = article.validate()
+      if errors
+        @log 'error', 'update article', errors
+        @formEnable(e)
+        return
 
-        if !params['internal']
-          params['internal'] = false
 
-        @log 'notice', 'update article', params, sender
-        article.load(params)
-        errors = article.validate()
-        if errors
-          @log 'error', 'update article', errors
-          @formEnable(e)
-          return
+    data =
+      ticket_ids: ticket_ids
+      attributes: params
+      article: article?.attributes()
 
-      ticket.load(ticketUpdate)
-
-      # if title is empty - ticket can't processed, set ?
-      if _.isEmpty(ticket.title)
-        ticket.title = '-'
-
-      @saveTicketArticle(ticket, article)
-
-    @holder.find('.table').find('[name="bulk"]:checked').prop('checked', false)
-    App.Event.trigger('notify', {
-      type: 'success'
-      msg: App.i18n.translateContent('Bulk action executed!')
-    })
-
-  saveTicketArticle: (ticket, article) =>
-    ticket.save(
-      done: (r) =>
-        @bulkCountIndex++
-
-        # reset form after save
-        if article
-          article.save(
-            fail: (r) =>
-              @log 'error', 'update article', r
-          )
-
-        # refresh view after all tickets are proceeded
-        if @bulkCountIndex == @bulkCount
-          @render()
-          @hide()
-
-          # fetch overview data again
-          App.Event.trigger('overview:fetch')
-
-      fail: (r) =>
-        @bulkCountIndex++
-        @log 'error', 'update ticket', r
-        App.Event.trigger 'notify', {
-          type: 'error'
-          msg: App.i18n.translateContent('Can\'t update Ticket %s!', ticket.number)
-        }
+    @ajax_mass_update(data, =>
+      @holder.find('.table').find('[name="bulk"]:checked').prop('checked', false)
+      @render()
+      @hide()
     )
diff --git a/app/assets/javascripts/app/lib/app_post/ajax.coffee b/app/assets/javascripts/app/lib/app_post/ajax.coffee
index d79e0d39d..db117d066 100644
--- a/app/assets/javascripts/app/lib/app_post/ajax.coffee
+++ b/app/assets/javascripts/app/lib/app_post/ajax.coffee
@@ -82,6 +82,9 @@ class _ajaxSingleton
 
     # show error messages
     $(document).bind('ajaxError', (e, jqxhr, settings, exception) ->
+      if settings.failResponseNoTrigger
+        return
+
       status = jqxhr.status
       detail = jqxhr.responseText
       if !status && !detail
diff --git a/app/assets/javascripts/app/lib/mixins/ticket_mass_updatable.coffee b/app/assets/javascripts/app/lib/mixins/ticket_mass_updatable.coffee
new file mode 100644
index 000000000..0560d05f8
--- /dev/null
+++ b/app/assets/javascripts/app/lib/mixins/ticket_mass_updatable.coffee
@@ -0,0 +1,46 @@
+InstanceMethods =
+  ajax_mass_update: (data, success) ->
+    @ajax_mass('update', data, success)
+
+  ajax_mass_macro: (data, success) ->
+    @ajax_mass('macro', data, success)
+
+  ajax_mass: (path, data, success) ->
+    @startLoading()
+
+    @ajax(
+      id: 'bulk_update'
+      type: 'POST'
+      url:   "#{@apiPath}/tickets/mass_#{path}"
+      data: JSON.stringify(data)
+      success: (data) =>
+        @stopLoading()
+        App.Collection.loadAssets(data.assets)
+        App.Event.trigger('overview:fetch')
+        App.Event.trigger('notify', {
+          type: 'success'
+          msg: App.i18n.translateContent(__('Bulk action executed!'))
+        })
+
+        success?()
+
+      error: (xhr, status, error) =>
+        @stopLoading()
+
+        return if xhr.status != 422
+
+        message = if xhr.responseJSON.error && ticket = App.Ticket.find(xhr.responseJSON.ticket_id)
+                    App.i18n.translateContent(__('Ticket failed to save: %s'), ticket.title)
+                  else
+                    error
+
+        new App.ErrorModal(
+          head: __('Bulk action failed')
+          contentInline: message
+          container: @el.closest('.content')
+        )
+    )
+
+App.TicketMassUpdatable =
+  extended: ->
+    @include InstanceMethods
diff --git a/app/assets/javascripts/app/lib/spine/ajax.coffee b/app/assets/javascripts/app/lib/spine/ajax.coffee
index 491bea7ea..6af970725 100644
--- a/app/assets/javascripts/app/lib/spine/ajax.coffee
+++ b/app/assets/javascripts/app/lib/spine/ajax.coffee
@@ -120,6 +120,20 @@ class Base
     @queue request
     promise
 
+  ajaxQueueOptions: (options, defaultUrl = null, defaultMethod = Ajax.config.loadMethod, jsonObject = null) ->
+    hash = {
+      type:                  options.method || defaultMethod
+      url:                   options.url || defaultUrl
+      parallel:              options.parallel
+      failResponseNoTrigger: options.failResponseNoTrigger
+    }
+
+    if jsonObject
+      hash.data        = jsonObject.toJSON()
+      hash.contentType = 'application/json'
+
+    hash
+
   ajaxSettings: (params, defaults) ->
     $.extend({}, @defaults, defaults, params)
 
@@ -128,23 +142,13 @@ class Collection extends Base
 
   find: (id, params, options = {}) ->
     record = new @model(id: id)
-    @ajaxQueue(
-      params, {
-        type: options.method or Ajax.config.loadMethod
-        url: options.url or Ajax.getURL(record)
-        parallel: options.parallel
-      }
-    ).done(@recordsResponse(options))
+    @ajaxQueue(params, @ajaxQueueOptions(options, Ajax.getURL(record)))
+      .done(@recordsResponse(options))
       .fail(@failResponse(options))
 
   all: (params, options = {}) ->
-    @ajaxQueue(
-      params, {
-        type: options.method or Ajax.config.loadMethod
-        url: options.url or Ajax.getURL(@model)
-        parallel: options.parallel
-      }
-    ).done(@recordsResponse(options))
+    @ajaxQueue(params, @ajaxQueueOptions(options, Ajax.getURL(@model)))
+      .done(@recordsResponse(options))
       .fail(@failResponse(options))
 
   fetch: (params = {}, options = {}) ->
@@ -180,47 +184,23 @@ class Singleton extends Base
     @model = @record.constructor
 
   reload: (params, options = {}) ->
-    @ajaxQueue(
-      params, {
-        type: options.method or Ajax.config.loadMethod
-        url: options.url
-        parallel: options.parallel
-      }, @record
-    ).done(@recordResponse(options))
+    @ajaxQueue(params, @ajaxQueueOptions(options), @record)
+      .done(@recordResponse(options))
       .fail(@failResponse(options))
 
   create: (params, options = {}) ->
-    @ajaxQueue(
-      params, {
-        type: options.method or Ajax.config.createMethod
-        contentType: 'application/json'
-        data: @record.toJSON()
-        url: options.url or Ajax.getCollectionURL(@record)
-        parallel: options.parallel
-      }
-    ).done(@recordResponse(options))
+    @ajaxQueue(params, @ajaxQueueOptions(options, Ajax.getCollectionURL(@record), Ajax.config.createMethod, @record))
+      .done(@recordResponse(options))
       .fail(@failResponse(options))
 
   update: (params, options = {}) ->
-    @ajaxQueue(
-      params, {
-        type: options.method or Ajax.config.updateMethod
-        contentType: 'application/json'
-        data: @record.toJSON()
-        url: options.url
-        parallel: options.parallel
-      }, @record
-    ).done(@recordResponse(options))
+    @ajaxQueue(params, @ajaxQueueOptions(options, null, Ajax.config.updateMethod, @record), @record)
+      .done(@recordResponse(options))
       .fail(@failResponse(options))
 
   destroy: (params, options = {}) ->
-    @ajaxQueue(
-      params, {
-        type: options.method or Ajax.config.destroyMethod
-        url: options.url
-        parallel: options.parallel
-      }, @record
-    ).done(@recordResponse(options))
+    @ajaxQueue(params, @ajaxQueueOptions(options, null, Ajax.config.destroyMethod), @record)
+      .done(@recordResponse(options))
       .fail(@failResponse(options))
 
   # Private
diff --git a/app/controllers/macros_controller.rb b/app/controllers/macros_controller.rb
index 12b7b318a..f6363eca7 100644
--- a/app/controllers/macros_controller.rb
+++ b/app/controllers/macros_controller.rb
@@ -1,6 +1,7 @@
 # Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
 
 class MacrosController < ApplicationController
+  prepend_before_action :authorize!
   prepend_before_action :authentication_check
 
 =begin
@@ -50,7 +51,7 @@ curl http://localhost/api/v1/macros.json -v -u #{login}:#{password}
 =end
 
   def index
-    model_index_render(Macro, params)
+    model_index_render(policy_scope(Macro), params)
   end
 
 =begin
@@ -71,7 +72,7 @@ curl http://localhost/api/v1/macros/#{id}.json -v -u #{login}:#{password}
 =end
 
   def show
-    model_show_render(Macro, params)
+    model_show_render(policy_scope(Macro), params)
   end
 
 =begin
diff --git a/app/controllers/tickets_mass_controller.rb b/app/controllers/tickets_mass_controller.rb
new file mode 100644
index 000000000..555c2cd2e
--- /dev/null
+++ b/app/controllers/tickets_mass_controller.rb
@@ -0,0 +1,85 @@
+# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
+
+class TicketsMassController < ApplicationController
+  include CreatesTicketArticles
+
+  prepend_before_action :authentication_check
+  before_action :fetch_tickets
+
+  def macro
+    macro = Macro.find params[:macro_id]
+
+    applicable = macro.applicable_on? @tickets
+
+    if !applicable
+      render json: {
+        error:            __('Macro group restrictions do not cover some tickets'),
+        blocking_tickets: applicable.blocking_tickets.map(&:id)
+      }, status: :unprocessable_entity
+
+      return
+    end
+
+    execute_transaction(@tickets) do |ticket|
+      ticket.screen = 'edit'
+      ticket.perform_changes macro, 'macro', ticket, current_user.id
+    end
+  end
+
+  def update
+    clean_params = clean_update_params
+
+    execute_transaction(@tickets) do |ticket|
+      ticket.update!(clean_params) if clean_params
+      if params[:article].present?
+        article_create(ticket, params[:article])
+      end
+    end
+  end
+
+  private
+
+  def fetch_tickets
+    @tickets = Ticket.find params[:ticket_ids]
+
+    @tickets.each do |elem|
+      authorize!(elem, :follow_up?)
+      authorize!(elem, :update?)
+    end
+  rescue Pundit::NotAuthorizedError => e
+    render json: { error: true, ticket_id: e.record.id }, status: :unprocessable_entity
+  end
+
+  def clean_update_params
+    return if params[:attributes].blank?
+
+    clean_params = Ticket.association_name_to_id_convert(params.require(:attributes))
+    clean_params = Ticket.param_cleanup(clean_params, true)
+    clean_params.reject! { |_k, v| v.blank? }
+
+    clean_params[:screen] = 'edit'
+    clean_params.delete('number')
+
+    clean_params
+  end
+
+  def execute_transaction(tickets, &block)
+    failed_record = nil
+
+    ActiveRecord::Base.transaction do
+      tickets.each(&block)
+
+      assets = ApplicationModel::CanAssets.reduce tickets
+
+      render json: { ticket_ids: tickets.map(&:id), assets: assets }, status: :ok
+    rescue => e
+      raise e if !e.try(:record)
+
+      failed_record = e.record
+
+      raise ActiveRecord::Rollback
+    end
+
+    render json: { error: true, ticket_id: failed_record.id }, status: :unprocessable_entity if failed_record
+  end
+end
diff --git a/app/models/macro.rb b/app/models/macro.rb
index b3801223b..be0ff8d52 100644
--- a/app/models/macro.rb
+++ b/app/models/macro.rb
@@ -16,4 +16,23 @@ class Macro < ApplicationModel
   sanitized_html :note
 
   collection_push_permission('ticket.agent')
+
+  ApplicableOn = Struct.new(:result, :blocking_tickets) do
+    delegate :==, to: :result
+    delegate :!, to: :result
+
+    def error_message
+      "Macro blocked by: #{blocking_tickets.join(', ')}"
+    end
+  end
+
+  def applicable_on?(tickets)
+    tickets = Array(tickets)
+
+    return ApplicableOn.new(true, []) if group_ids.blank?
+
+    blocking = tickets.reject { |elem| group_ids.include? elem.group_id }
+
+    ApplicableOn.new(blocking.none?, blocking)
+  end
 end
diff --git a/app/policies/controllers/macros_controller_policy.rb b/app/policies/controllers/macros_controller_policy.rb
new file mode 100644
index 000000000..71ff45382
--- /dev/null
+++ b/app/policies/controllers/macros_controller_policy.rb
@@ -0,0 +1,7 @@
+# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
+
+class Controllers::MacrosControllerPolicy < Controllers::ApplicationControllerPolicy
+  default_permit! ['admin.macro']
+
+  permit! %i[index show], to: ['ticket.agent']
+end
diff --git a/app/policies/macro_policy.rb b/app/policies/macro_policy.rb
new file mode 100644
index 000000000..aab20ad4e
--- /dev/null
+++ b/app/policies/macro_policy.rb
@@ -0,0 +1,4 @@
+# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
+
+class MacroPolicy < ApplicationPolicy
+end
diff --git a/app/policies/macro_policy/scope.rb b/app/policies/macro_policy/scope.rb
new file mode 100644
index 000000000..6cf2fecb0
--- /dev/null
+++ b/app/policies/macro_policy/scope.rb
@@ -0,0 +1,36 @@
+# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
+
+class MacroPolicy < ApplicationPolicy
+  class Scope < ApplicationPolicy::Scope
+
+    def resolve
+      if user.permissions?('admin.macro')
+        scope.all
+      elsif user.permissions?('ticket.agent')
+        scope
+          .left_joins(:groups)
+          .group('macros.id')
+          .having(agent_having_groups)
+      else
+        scope.none
+      end
+    end
+
+    private
+
+    def agent_having_groups
+      base_query = 'SELECT Count(*) FROM groups_macros WHERE groups_macros.macro_id = macros.id'
+
+      having = "((#{base_query}) = 0)"
+
+      groups = user.groups.access(:change, :create)
+
+      if groups.any?
+        groups_matcher = groups.map(&:id).join(',')
+        having += " OR ((#{base_query} AND groups_macros.group_id IN (#{groups_matcher})) > 0)"
+      end
+
+      having
+    end
+  end
+end
diff --git a/config/routes/ticket.rb b/config/routes/ticket.rb
index 2c9fa0bbb..8274da43b 100644
--- a/config/routes/ticket.rb
+++ b/config/routes/ticket.rb
@@ -11,6 +11,8 @@ Zammad::Application.routes.draw do
   match api_path + '/tickets',                                       to: 'tickets#create',            via: :post
   match api_path + '/tickets/:id',                                   to: 'tickets#update',            via: :put
   match api_path + '/tickets/:id',                                   to: 'tickets#destroy',           via: :delete
+  match api_path + '/tickets/mass_macro',                            to: 'tickets_mass#macro',        via: :post
+  match api_path + '/tickets/mass_update',                           to: 'tickets_mass#update',       via: :post
   match api_path + '/ticket_create',                                 to: 'tickets#ticket_create',     via: :get
   match api_path + '/ticket_split',                                  to: 'tickets#ticket_split',      via: :get
   match api_path + '/ticket_history/:id',                            to: 'tickets#ticket_history',    via: :get
diff --git a/i18n/zammad.pot b/i18n/zammad.pot
index 2715e702d..252d5bd9d 100644
--- a/i18n/zammad.pot
+++ b/i18n/zammad.pot
@@ -1221,10 +1221,14 @@ msgstr ""
 msgid "Browser too old!"
 msgstr ""
 
-#: app/assets/javascripts/app/controllers/widget/ticket_bulk_form.coffee
+#: app/assets/javascripts/app/lib/mixins/ticket_mass_updatable.coffee
 msgid "Bulk action executed!"
 msgstr ""
 
+#: app/assets/javascripts/app/lib/mixins/ticket_mass_updatable.coffee
+msgid "Bulk action failed"
+msgstr ""
+
 #: app/assets/javascripts/app/controllers/widget/ticket_bulk_form.coffee
 msgid "Bulk action stopped %s!"
 msgstr ""
@@ -1361,10 +1365,6 @@ msgstr ""
 msgid "Can't send spool, session not authenticated"
 msgstr ""
 
-#: app/assets/javascripts/app/controllers/widget/ticket_bulk_form.coffee
-msgid "Can't update Ticket %s!"
-msgstr ""
-
 #: app/assets/javascripts/app/controllers/_profile/password.coffee
 #: app/assets/javascripts/app/controllers/password_reset_verify.coffee
 msgid "Can't update password, your entered passwords do not match. Please try again!"
@@ -5522,6 +5522,10 @@ msgstr ""
 msgid "Macro"
 msgstr ""
 
+#: app/controllers/tickets_mass_controller.rb
+msgid "Macro group restrictions do not cover some tickets"
+msgstr ""
+
 #: app/assets/javascripts/app/controllers/macro.coffee
 #: db/seeds/permissions.rb
 msgid "Macros"
@@ -9112,6 +9116,10 @@ msgstr ""
 msgid "Ticket escalation"
 msgstr ""
 
+#: app/assets/javascripts/app/lib/mixins/ticket_mass_updatable.coffee
+msgid "Ticket failed to save: %s"
+msgstr ""
+
 #: app/assets/javascripts/app/controllers/_profile/notification.coffee
 msgid "Ticket reminder reached"
 msgstr ""
diff --git a/spec/factories/core_workflow.rb b/spec/factories/core_workflow.rb
index d4755d542..ceadf862a 100644
--- a/spec/factories/core_workflow.rb
+++ b/spec/factories/core_workflow.rb
@@ -6,5 +6,39 @@ FactoryBot.define do
     changeable { false }
     created_by_id { 1 }
     updated_by_id { 1 }
+
+    trait :active_and_screen do
+      transient do
+        screen { 'edit' }
+      end
+
+      preferences { { screen: screen } }
+      active      { true }
+    end
+
+    trait :condition_group do
+      transient do
+        group { nil }
+      end
+
+      condition_saved do
+        { 'ticket.group_id': { operator: 'is', value: group.id.to_s } }
+      end
+    end
+
+    trait :perform_action do
+      transient do
+        object_name { 'Ticket' }
+        key         { 'ticket.priority_id' }
+        operator    { 'remove_option' }
+        value       { '3' }
+      end
+
+      perform do
+        { key => { operator: operator, operator => value } }
+      end
+
+      object { object_name }
+    end
   end
 end
diff --git a/spec/models/macro_spec.rb b/spec/models/macro_spec.rb
index 90939614a..a42eec914 100644
--- a/spec/models/macro_spec.rb
+++ b/spec/models/macro_spec.rb
@@ -7,4 +7,64 @@ require 'models/concerns/has_xss_sanitized_note_examples'
 RSpec.describe Macro, type: :model do
   it_behaves_like 'HasCollectionUpdate', collection_factory: :macro
   it_behaves_like 'HasXssSanitizedNote', model_factory: :macro
+
+  describe 'Instance methods:' do
+    describe '#applicable_on?' do
+      let(:ticket)   { create(:ticket) }
+      let(:ticket_a) { create(:ticket, group: group_a) }
+      let(:ticket_b) { create(:ticket, group: group_b) }
+      let(:ticket_c) { create(:ticket, group: group_c) }
+      let(:group_a)  { create(:group) }
+      let(:group_b)  { create(:group) }
+      let(:group_c)  { create(:group) }
+
+      context 'when macro has no groups' do
+        subject(:macro) { create(:macro, groups: []) }
+
+        it 'return true for a single group' do
+          expect(macro).to be_applicable_on(ticket)
+        end
+
+        it 'return true for multiple tickets' do
+          expect(macro).to be_applicable_on([ticket, ticket_a, ticket_b])
+        end
+      end
+
+      context 'when macro has a single group' do
+        subject(:macro) { create(:macro, groups: [group_a]) }
+
+        it 'returns true if macro group matches ticket' do
+          expect(macro).to be_applicable_on(ticket_a)
+        end
+
+        it 'returns false if macro group does not match ticket' do
+          expect(macro).not_to be_applicable_on(ticket_b)
+        end
+
+        it 'returns false if macro group match a ticket and not the other' do
+          expect(macro).not_to be_applicable_on([ticket_a, ticket_b])
+        end
+      end
+
+      context 'when macro has multiple groups' do
+        subject(:macro) { create(:macro, groups: [group_a, group_c]) }
+
+        it 'returns true if macro groups include ticket group' do
+          expect(macro).to be_applicable_on(ticket_a)
+        end
+
+        it 'returns false if macro groups do not include ticket group' do
+          expect(macro).not_to be_applicable_on(ticket_b)
+        end
+
+        it 'returns true if macro groups match tickets groups' do
+          expect(macro).to be_applicable_on([ticket_a, ticket_c])
+        end
+
+        it 'returns false if macro groups does not match one of tickets group' do
+          expect(macro).not_to be_applicable_on([ticket_a, ticket_b])
+        end
+      end
+    end
+  end
 end
diff --git a/spec/policies/macro_policy.rb b/spec/policies/macro_policy.rb
new file mode 100644
index 000000000..aab20ad4e
--- /dev/null
+++ b/spec/policies/macro_policy.rb
@@ -0,0 +1,4 @@
+# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
+
+class MacroPolicy < ApplicationPolicy
+end
diff --git a/spec/policies/macro_policy/scope_spec.rb b/spec/policies/macro_policy/scope_spec.rb
new file mode 100644
index 000000000..914ca8aa2
--- /dev/null
+++ b/spec/policies/macro_policy/scope_spec.rb
@@ -0,0 +1,58 @@
+# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
+
+require 'rails_helper'
+
+RSpec.describe MacroPolicy::Scope do
+  subject(:scope) { described_class.new(user, original_collection) }
+
+  let(:original_collection) { Macro }
+
+  let(:group_a) { create(:group) }
+  let(:macro_a) { create(:macro, groups: [group_a]) }
+  let(:group_b) { create(:group) }
+  let(:macro_b) { create(:macro, groups: [group_b]) }
+  let(:macro_c) { create(:macro, groups: []) }
+
+  before do
+    Macro.destroy_all
+    macro_a && macro_b && macro_c
+  end
+
+  describe '#resolve' do
+    context 'without user' do
+      let(:user) { nil }
+
+      it 'throws exception' do
+        expect { scope.resolve }.to raise_error %r{Authentication required}
+      end
+    end
+
+    context 'with customer' do
+      let(:user) { create(:customer) }
+
+      it 'returns empty' do
+        expect(scope.resolve).to be_empty
+      end
+    end
+
+    context 'with agent' do
+      let(:user) { create(:agent) }
+
+      before { user.groups << group_a }
+
+      it 'returns global and group macro' do
+        expect(scope.resolve).to match_array [macro_a, macro_c]
+      end
+    end
+
+    context 'with admin' do
+      let(:user) { create(:admin) }
+
+      before { user.groups << group_b }
+
+      it 'returns all macros' do
+        expect(scope.resolve).to match_array [macro_a, macro_b, macro_c]
+      end
+    end
+  end
+end
diff --git a/spec/requests/macro_spec.rb b/spec/requests/macro_spec.rb
new file mode 100644
index 000000000..1c68f9690
--- /dev/null
+++ b/spec/requests/macro_spec.rb
@@ -0,0 +1,164 @@
+# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
+
+require 'rails_helper'
+
+RSpec.describe 'Macro', type: :request, authenticated_as: :user do
+  let(:successful_params) do
+    {
+      name:            'asd',
+      perform:         {
+        'ticket.state_id': {
+          value: '2'
+        }
+      },
+      ux_flow_next_up: 'none',
+      note:            '',
+      group_ids:       nil,
+      active:          true
+    }
+  end
+
+  describe '#create' do
+    before do
+      post '/api/v1/macros', params: successful_params, as: :json
+    end
+
+    context 'when user is not allowed to create macro' do
+      let(:user) { create(:agent) }
+
+      it 'does not create macro' do
+        expect(response).to have_http_status(:forbidden)
+      end
+    end
+
+    context 'when user is allowed to create macros' do
+      let(:user) { create(:admin) }
+
+      it 'creates macro' do
+        expect(response).to have_http_status(:created)
+      end
+    end
+  end
+
+  describe '#update' do
+    let(:macro) { create(:macro, name: 'test') }
+
+    before do
+      put "/api/v1/macros/#{macro.id}", params: successful_params, as: :json
+    end
+
+    context 'when user is not allowed to update macro' do
+      let(:user) { create(:agent) }
+
+      it 'does not update macro' do
+        expect(response).to have_http_status(:forbidden)
+      end
+
+      it 'macro is not changed' do
+        expect(macro.reload.name).to eq 'test'
+      end
+    end
+
+    context 'when user is allowed to update macros' do
+      let(:user) { create(:admin) }
+
+      it 'request is successful' do
+        expect(response).to have_http_status(:ok)
+      end
+
+      it 'macro is changed' do
+        expect(macro.reload.name).to eq 'asd'
+      end
+    end
+  end
+
+  describe '#destroy' do
+    let(:macro) { create(:macro) }
+
+    before do
+      delete "/api/v1/macros/#{macro.id}", as: :json
+    end
+
+    context 'when user is not allowed to destroy macro' do
+      let(:user) { create(:agent) }
+
+      it 'does not destroy macro' do
+        expect(response).to have_http_status(:forbidden)
+      end
+
+      it 'macro is not destroyed' do
+        expect(macro).not_to be_destroyed
+      end
+    end
+
+    context 'when user is allowed to create macros' do
+      let(:user) { create(:admin) }
+
+      it 'request is successful' do
+        expect(response).to have_http_status(:ok)
+      end
+
+      it 'macro is destroyed' do
+        expect(Macro).not_to be_exist(macro.id)
+      end
+    end
+  end
+
+  describe '#index' do
+    before do
+      get '/api/v1/macros', as: :json
+    end
+
+    context 'when user is not allowed to use macros' do
+      let(:user) { create(:customer) }
+
+      it 'returns exception' do
+        expect(response).to have_http_status(:forbidden)
+      end
+    end
+
+    context 'when user is allowed to use macros' do
+      let(:user) { create(:agent) }
+
+      it 'request is successful' do
+        expect(response).to have_http_status(:ok)
+      end
+
+      it 'returns array of macros' do
+        expect(json_response.map { |elem| elem['id'] }).to eq [Macro.first.id]
+      end
+    end
+  end
+
+  describe '#show' do
+    let(:macro) { create(:macro, groups: [create(:group)]) }
+
+    before do
+      get "/api/v1/macros/#{macro.id}", as: :json
+    end
+
+    context 'when user is not allowed to use macros' do
+      let(:user) { create(:customer) }
+
+      it 'returns exception' do
+        expect(response).to have_http_status(:forbidden)
+      end
+    end
+
+    context 'when user is allowed to use macros' do
+      let(:user) { create(:agent) }
+
+      it 'returns exception when user has no access to related group' do
+        expect(response).to have_http_status(:not_found)
+      end
+
+      context 'when user has acess to this group' do
+        let(:user) { create(:agent, groups: macro.groups) }
+
+        it 'returns macro when user has access to related group' do
+          expect(response).to have_http_status(:ok)
+        end
+      end
+    end
+  end
+end
diff --git a/spec/requests/tickets_mass_spec.rb b/spec/requests/tickets_mass_spec.rb
new file mode 100644
index 000000000..04495e708
--- /dev/null
+++ b/spec/requests/tickets_mass_spec.rb
@@ -0,0 +1,90 @@
+# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
+
+require 'rails_helper'
+
+RSpec.describe 'TicketsMass', type: :request, authenticated_as: :user do
+  let(:user) { create(:agent, groups: [group_a, group_b]) }
+  let(:owner) { create(:agent) }
+
+  let(:group_a) { create(:group) }
+  let(:group_b) { create(:group) }
+  let(:group_c) { create(:group) }
+
+  let(:ticket_a) { create(:ticket, group: group_a, owner: owner) }
+  let(:ticket_b) { create(:ticket, group: group_b, owner: owner) }
+  let(:ticket_c) { create(:ticket, group: group_c, owner: owner) }
+
+  let(:core_workflow) do
+    create(:core_workflow, :active_and_screen, :condition_group, :perform_action, group: group_b)
+  end
+
+  describe 'POST /tickets/mass_macro' do
+    let(:macro_perform) do
+      {
+        'ticket.priority_id': { pre_condition: 'specific', value: 3.to_s }
+      }
+    end
+    let(:macro) { create :macro, perform: macro_perform }
+    let(:macro_groups) { create :macro, groups: [group_a], perform: macro_perform }
+
+    it 'applies macro' do
+      post '/api/v1/tickets/mass_macro', params: { macro_id: macro.id, ticket_ids: [ticket_a.id] }
+
+      expect(ticket_a.reload.priority_id).to eq 3
+    end
+
+    it 'does not apply changes if one of ticket updates fail' do
+      core_workflow
+
+      post '/api/v1/tickets/mass_macro', params: { macro_id: macro.id, ticket_ids: [ticket_a.id, ticket_b.id] }, as: :json
+
+      expect(ticket_a.reload.articles).not_to eq 3
+    end
+
+    it 'returns error if macro not applicable to at least one ticket' do
+      post '/api/v1/tickets/mass_macro', params: { macro_id: macro_groups.id, ticket_ids: [ticket_a.id, ticket_b.id] }
+
+      expect(response).to have_http_status(:unprocessable_entity)
+    end
+
+    it 'checks if user has write access to tickets' do
+      post '/api/v1/tickets/mass_macro', params: { macro_id: macro_groups.id, ticket_ids: [ticket_a.id, ticket_c.id] }
+
+      expect(response).to have_http_status(:unprocessable_entity)
+    end
+  end
+
+  describe 'POST /tickets/mass_update' do
+    it 'applies changes' do
+      post '/api/v1/tickets/mass_update', params: { attributes: { priority_id: 3 }, ticket_ids: [ticket_a.id] }
+
+      expect(ticket_a.reload.priority_id).to eq 3
+    end
+
+    it 'does not apply changes' do
+      post '/api/v1/tickets/mass_update', params: { attributes: { priority_id: 3 }, ticket_ids: [ticket_c.id] }
+
+      expect(ticket_c.reload.priority_id).not_to eq 3
+    end
+
+    it 'adds note' do
+      post '/api/v1/tickets/mass_update', params: { attributes: {}, article: { body: 'test mass update body' }, ticket_ids: [ticket_a.id] }
+
+      expect(ticket_a.reload.articles.last).to have_attributes(body: 'test mass update body')
+    end
+
+    it 'does not apply changes if one of ticket updates fail' do
+      core_workflow
+
+      post '/api/v1/tickets/mass_update', params: { attributes: { priority_id: 3 }, ticket_ids: [ticket_a.id, ticket_b.id] }
+
+      expect(ticket_a.reload.priority_id).not_to eq 3
+    end
+
+    it 'checks if user has write access to tickets' do
+      post '/api/v1/tickets/mass_update', params: { attributes: { priority_id: 3 }, ticket_ids: [ticket_a.id, ticket_c.id] }
+
+      expect(response).to have_http_status(:unprocessable_entity)
+    end
+  end
+end
diff --git a/spec/system/ticket/view_spec.rb b/spec/system/ticket/view_spec.rb
index 7a61cd2d4..164991da0 100644
--- a/spec/system/ticket/view_spec.rb
+++ b/spec/system/ticket/view_spec.rb
@@ -118,6 +118,54 @@ RSpec.describe 'Ticket views', type: :system do
       end
     end
 
+    context 'when saving is blocked by one of selected tickets', authenticated_as: :pre_authentication do
+      let(:core_workflow_action) {  { 'ticket.priority_id': { operator: 'remove_option', remove_option: '3' } } }
+      let(:core_workflow) { create(:core_workflow, :active_and_screen, :perform_action) }
+
+      let(:macro_perform) do
+        {
+          'ticket.priority_id': { pre_condition: 'specific', value: 3.to_s }
+        }
+      end
+
+      let(:macro_priority) { create :macro, perform: macro_perform }
+      let(:ticket1)        { create :ticket, group: Group.first }
+
+      def pre_authentication
+        core_workflow && macro_priority && ticket1
+
+        true
+      end
+
+      it 'shows modal with blocking ticket title' do
+        visit '#ticket/view/all_open'
+
+        within(:active_content) do
+          ticket_dom = page.find(:table_row, ticket1.id).native
+
+          # click and hold first ticket in table
+          click_and_hold(ticket_dom)
+
+          # move ticket to y -ticket.location.y
+          move_mouse_by(0, -ticket_dom.location.y + 5)
+
+          # move a bit to the left to display macro batches
+          move_mouse_by(-250, 0)
+
+          expect(page).to have_selector(:macro_batch, macro_priority.id, wait: 10)
+
+          macro_dom = find(:macro_batch, macro_priority.id)
+          move_mouse_to(macro_dom)
+
+          release_mouse
+
+          in_modal disappears: false do
+            expect(page).to have_text(ticket1.title)
+          end
+        end
+      end
+    end
+
     context 'with macro batch overlay' do
       shared_examples "adding 'small' class to macro element" do
         it 'adds a "small" class to the macro element' do
@@ -298,6 +346,32 @@ RSpec.describe 'Ticket views', type: :system do
         end
       end
     end
+
+    context 'when saving is blocked by one of selected tickets', authenticated_as: :pre_authentication do
+      let(:core_workflow) { create(:core_workflow, :active_and_screen, :perform_action) }
+      let(:ticket1)       { create :ticket, group: Group.first }
+
+      def pre_authentication
+        core_workflow && ticket1
+
+        true
+      end
+
+      it 'shows modal with blocking ticket title' do
+        visit '#ticket/view/all_open'
+
+        within(:active_content) do
+          find("tr[data-id='#{ticket1.id}']").check('bulk', allow_label_click: true)
+          select '3 high', from: 'priority_id'
+          click '.js-confirm'
+          click '.js-submit'
+
+          in_modal disappears: false do
+            expect(page).to have_text(ticket1.title)
+          end
+        end
+      end
+    end
   end
 
   context 'Setting "ui_table_group_by_show_count"', authenticated_as: :authenticate, db_strategy: :reset do