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Moved to external module for business time calculation.

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Martin Edenhofer 2013-03-25 13:01:15 +01:00
parent be6a3fdcc4
commit a702e39730
1 changed files with 7 additions and 28 deletions
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35
app/models/ticket.rb
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@ -505,25 +505,11 @@ class Ticket < ApplicationModel
# get and set calendar settings # get and set calendar settings
if sla_selected if sla_selected
BusinessTime::Config.beginning_of_workday = sla_selected.data['beginning_of_workday'] TimeCalculation.config( sla_selected.data )
BusinessTime::Config.end_of_workday = sla_selected.data['end_of_workday']
days = []
['Mon', 'Tue', 'Wed', 'Thu', 'Fri', 'Sat', 'Sun'].each {|day|
if sla_selected.data[day]
days.push day.downcase.to_sym
end
}
BusinessTime::Config.work_week = days
end end
return sla_selected return sla_selected
end end
def _escalation_calculation_dest_time(start_time, diff_min)
start_time = Time.parse( start_time.to_s )
dest_time = (diff_min / 60).round.business_hour.after( start_time )
return dest_time
end
def _escalation_calculation_higher_time(escalation_time, check_time, done_time) def _escalation_calculation_higher_time(escalation_time, check_time, done_time)
return escalation_time if done_time return escalation_time if done_time
return check_time if !escalation_time return check_time if !escalation_time
@ -532,13 +518,6 @@ class Ticket < ApplicationModel
return escalation_time return escalation_time
end end
def _escalation_calculation_business_time_diff(start_time, end_time)
start_time = Time.parse(start_time.to_s)
end_time = Time.parse(end_time.to_s)
diff = start_time.business_time_until(end_time) / 60
diff.round
end
def escalation_calculation def escalation_calculation
# set escalation off if ticket is already closed # set escalation off if ticket is already closed
@ -574,13 +553,13 @@ class Ticket < ApplicationModel
# first response # first response
if sla_selected.first_response_time if sla_selected.first_response_time
self.first_response_escal_date = self._escalation_calculation_dest_time( created_at, sla_selected.first_response_time ) self.first_response_escal_date = TimeCalculation.dest_time( created_at, sla_selected.first_response_time )
# set ticket escalation # set ticket escalation
self.escalation_time = self._escalation_calculation_higher_time( self.escalation_time, self.first_response_escal_date, self.first_response ) self.escalation_time = self._escalation_calculation_higher_time( self.escalation_time, self.first_response_escal_date, self.first_response )
end end
if self.first_response# && !self.first_response_in_min if self.first_response# && !self.first_response_in_min
self.first_response_in_min = self._escalation_calculation_business_time_diff( self.created_at, self.first_response ) self.first_response_in_min = TimeCalculation.business_time_diff( self.created_at, self.first_response )
end end
# set sla time # set sla time
@ -595,13 +574,13 @@ class Ticket < ApplicationModel
last_update = self.created_at last_update = self.created_at
end end
if sla_selected.update_time if sla_selected.update_time
self.update_time_escal_date = self._escalation_calculation_dest_time( last_update, sla_selected.update_time ) self.update_time_escal_date = TimeCalculation.dest_time( last_update, sla_selected.update_time )
# set ticket escalation # set ticket escalation
self.escalation_time = self._escalation_calculation_higher_time( self.escalation_time, self.update_time_escal_date, false ) self.escalation_time = self._escalation_calculation_higher_time( self.escalation_time, self.update_time_escal_date, false )
end end
if self.last_contact_agent if self.last_contact_agent
self.update_time_in_min = self._escalation_calculation_business_time_diff( self.created_at, self.last_contact_agent ) self.update_time_in_min = TimeCalculation.business_time_diff( self.created_at, self.last_contact_agent )
end end
# set sla time # set sla time
@ -612,13 +591,13 @@ class Ticket < ApplicationModel
# close time # close time
if sla_selected.close_time if sla_selected.close_time
self.close_time_escal_date = self._escalation_calculation_dest_time( self.created_at, sla_selected.close_time ) self.close_time_escal_date = TimeCalculation.dest_time( self.created_at, sla_selected.close_time )
# set ticket escalation # set ticket escalation
self.escalation_time = self._escalation_calculation_higher_time( self.escalation_time, self.close_time_escal_date, self.close_time ) self.escalation_time = self._escalation_calculation_higher_time( self.escalation_time, self.close_time_escal_date, self.close_time )
end end
if self.close_time# && !self.close_time_in_min if self.close_time# && !self.close_time_in_min
self.close_time_in_min = self._escalation_calculation_business_time_diff( self.created_at, self.close_time ) self.close_time_in_min = TimeCalculation.business_time_diff( self.created_at, self.close_time )
end end
# set sla time # set sla time
if sla_selected.close_time && self.close_time_in_min if sla_selected.close_time && self.close_time_in_min