Merge branch 'develop' of github.com:martini/zammad into develop
This commit is contained in:
commit
a74fec3366
1 changed files with 275 additions and 0 deletions
|
@ -692,6 +692,281 @@ class TicketTest < ActiveSupport::TestCase
|
|||
delete = ticket.destroy
|
||||
assert( delete, "ticket destroy" )
|
||||
|
||||
|
||||
###test Ticket created in state pending and closed without reopen or state change
|
||||
ticket = Ticket.create(
|
||||
:title => 'some title äöüß3',
|
||||
:group => Group.lookup( :name => 'Users'),
|
||||
:customer_id => 2,
|
||||
:ticket_state => Ticket::State.lookup( :name => 'pending' ),
|
||||
:ticket_priority => Ticket::Priority.lookup( :name => '2 normal' ),
|
||||
:created_at => '2013-06-04 09:00:00 UTC',
|
||||
:updated_at => '2013-06-04 09:00:00 UTC',
|
||||
:updated_by_id => 1,
|
||||
:created_by_id => 1,
|
||||
)
|
||||
assert( ticket, 'ticket created' )
|
||||
|
||||
|
||||
# set ticket from 11:30 to closed
|
||||
History.add(
|
||||
:history_type => 'updated',
|
||||
:history_object => 'Ticket',
|
||||
:history_attribute => 'ticket_state',
|
||||
:o_id => ticket.id,
|
||||
:id_to => 4,
|
||||
:id_from => 3,
|
||||
:value_from => 'pending',
|
||||
:value_to => 'closed',
|
||||
:created_by_id => 1,
|
||||
:created_at => '2013-06-04 12:00:00',
|
||||
:updated_at => '2013-06-04 12:00:00'
|
||||
)
|
||||
ticket.update_attributes(
|
||||
:close_time => '2013-06-04 12:00:00 UTC',
|
||||
)
|
||||
|
||||
sla = Sla.create(
|
||||
:name => 'test sla 1',
|
||||
:condition => {},
|
||||
:data => {
|
||||
"Mon"=>"Mon", "Tue"=>"Tue", "Wed"=>"Wed", "Thu"=>"Thu", "Fri"=>"Fri", "Sat"=>"Sat", "Sun"=>"Sun",
|
||||
"beginning_of_workday" => "9:00",
|
||||
"end_of_workday" => "18:00",
|
||||
},
|
||||
#:timezone => 'Europe/Berlin',
|
||||
:first_response_time => 120,
|
||||
:update_time => 180,
|
||||
:close_time => 240,
|
||||
:active => true,
|
||||
:updated_by_id => 1,
|
||||
:created_by_id => 1,
|
||||
)
|
||||
ticket = Ticket.find(ticket.id)
|
||||
|
||||
assert_equal( ticket.escalation_time.gmtime.to_s, '2013-06-04 14:00:00 UTC', 'ticket.escalation_time verify 1' ) #check escal. time because first resp. is already done
|
||||
assert_equal( ticket.first_response_escal_date.gmtime.to_s, '2013-06-04 14:00:00 UTC', 'ticket.first_response_escal_date verify 1' )
|
||||
assert_equal( ticket.first_response_in_min, nil, 'ticket.first_response_in_min verify 3' )
|
||||
assert_equal( ticket.first_response_diff_in_min, nil, 'ticket.first_response_diff_in_min verify 3' )
|
||||
assert_equal( ticket.update_time_escal_date.gmtime.to_s, '2013-06-04 15:00:00 UTC', 'ticket.update_time_escal_date verify 1' )
|
||||
assert_equal( ticket.close_time_escal_date.gmtime.to_s, '2013-06-04 16:00:00 UTC', 'ticket.close_time_escal_date verify 1' )
|
||||
assert_equal( ticket.close_time_in_min, 0, 'ticket.close_time_in_min verify 3' )
|
||||
assert_equal( ticket.close_time_diff_in_min, 240, 'ticket.close_time_diff_in_min# verify 3' )
|
||||
|
||||
delete = sla.destroy
|
||||
assert( delete, "sla destroy" )
|
||||
|
||||
delete = ticket.destroy
|
||||
assert( delete, "ticket destroy" )
|
||||
|
||||
|
||||
###test Ticket created in state pending, changed state to openen, back to pending and closed
|
||||
ticket = Ticket.create(
|
||||
:title => 'some title äöüß3',
|
||||
:group => Group.lookup( :name => 'Users'),
|
||||
:customer_id => 2,
|
||||
:ticket_state => Ticket::State.lookup( :name => 'pending' ),
|
||||
:ticket_priority => Ticket::Priority.lookup( :name => '2 normal' ),
|
||||
:created_at => '2013-06-04 09:00:00 UTC',
|
||||
:updated_at => '2013-06-04 09:00:00 UTC',
|
||||
:updated_by_id => 1,
|
||||
:created_by_id => 1,
|
||||
)
|
||||
assert( ticket, 'ticket created' )
|
||||
|
||||
#state change to open 10:30
|
||||
History.add(
|
||||
:history_type => 'updated',
|
||||
:history_object => 'Ticket',
|
||||
:history_attribute => 'ticket_state',
|
||||
:o_id => ticket.id,
|
||||
:id_to => 2,
|
||||
:id_from => 3,
|
||||
:value_from => 'pending',
|
||||
:value_to => 'open',
|
||||
:created_by_id => 1,
|
||||
:created_at => '2013-06-04 10:30:00',
|
||||
:updated_at => '2013-06-04 10:30:00'
|
||||
)
|
||||
|
||||
#state change to pending 11:00
|
||||
History.add(
|
||||
:history_type => 'updated',
|
||||
:history_object => 'Ticket',
|
||||
:history_attribute => 'ticket_state',
|
||||
:o_id => ticket.id,
|
||||
:id_to => 3,
|
||||
:id_from => 2,
|
||||
:value_from => 'open',
|
||||
:value_to => 'pending',
|
||||
:created_by_id => 1,
|
||||
:created_at => '2013-06-04 11:00:00',
|
||||
:updated_at => '2013-06-04 11:00:00'
|
||||
)
|
||||
|
||||
# set ticket from 12:00 to closed
|
||||
History.add(
|
||||
:history_type => 'updated',
|
||||
:history_object => 'Ticket',
|
||||
:history_attribute => 'ticket_state',
|
||||
:o_id => ticket.id,
|
||||
:id_to => 4,
|
||||
:id_from => 3,
|
||||
:value_from => 'pending',
|
||||
:value_to => 'closed',
|
||||
:created_by_id => 1,
|
||||
:created_at => '2013-06-04 12:00:00',
|
||||
:updated_at => '2013-06-04 12:00:00'
|
||||
)
|
||||
ticket.update_attributes(
|
||||
:close_time => '2013-06-04 12:00:00 UTC',
|
||||
)
|
||||
|
||||
sla = Sla.create(
|
||||
:name => 'test sla 1',
|
||||
:condition => {},
|
||||
:data => {
|
||||
"Mon"=>"Mon", "Tue"=>"Tue", "Wed"=>"Wed", "Thu"=>"Thu", "Fri"=>"Fri", "Sat"=>"Sat", "Sun"=>"Sun",
|
||||
"beginning_of_workday" => "9:00",
|
||||
"end_of_workday" => "18:00",
|
||||
},
|
||||
#:timezone => 'Europe/Berlin',
|
||||
:first_response_time => 120,
|
||||
:update_time => 180,
|
||||
:close_time => 240,
|
||||
:active => true,
|
||||
:updated_by_id => 1,
|
||||
:created_by_id => 1,
|
||||
)
|
||||
ticket = Ticket.find(ticket.id)
|
||||
|
||||
assert_equal( ticket.escalation_time.gmtime.to_s, '2013-06-04 13:30:00 UTC', 'ticket.escalation_time verify 1' ) #check escal. time because first resp. is already done
|
||||
assert_equal( ticket.first_response_escal_date.gmtime.to_s, '2013-06-04 13:30:00 UTC', 'ticket.first_response_escal_date verify 1' )
|
||||
assert_equal( ticket.first_response_in_min, nil, 'ticket.first_response_in_min verify 3' )
|
||||
assert_equal( ticket.first_response_diff_in_min, nil, 'ticket.first_response_diff_in_min verify 3' )
|
||||
assert_equal( ticket.update_time_escal_date.gmtime.to_s, '2013-06-04 14:30:00 UTC', 'ticket.update_time_escal_date verify 1' )
|
||||
assert_equal( ticket.close_time_escal_date.gmtime.to_s, '2013-06-04 15:30:00 UTC', 'ticket.close_time_escal_date verify 1' )
|
||||
assert_equal( ticket.close_time_in_min, 30, 'ticket.close_time_in_min verify 3' )
|
||||
assert_equal( ticket.close_time_diff_in_min, 210, 'ticket.close_time_diff_in_min# verify 3' )
|
||||
|
||||
delete = sla.destroy
|
||||
assert( delete, "sla destroy" )
|
||||
|
||||
delete = ticket.destroy
|
||||
assert( delete, "ticket destroy" )
|
||||
|
||||
### Test Ticket created in state pending, changed state to openen, back to pending and back to open then
|
||||
### close ticket
|
||||
ticket = Ticket.create(
|
||||
:title => 'some title äöüß3',
|
||||
:group => Group.lookup( :name => 'Users'),
|
||||
:customer_id => 2,
|
||||
:ticket_state => Ticket::State.lookup( :name => 'pending' ),
|
||||
:ticket_priority => Ticket::Priority.lookup( :name => '2 normal' ),
|
||||
:created_at => '2013-06-04 09:00:00 UTC',
|
||||
:updated_at => '2013-06-04 09:00:00 UTC',
|
||||
:updated_by_id => 1,
|
||||
:created_by_id => 1,
|
||||
)
|
||||
assert( ticket, 'ticket created' )
|
||||
|
||||
#state change to open from pending
|
||||
History.add(
|
||||
:history_type => 'updated',
|
||||
:history_object => 'Ticket',
|
||||
:history_attribute => 'ticket_state',
|
||||
:o_id => ticket.id,
|
||||
:id_to => 2,
|
||||
:id_from => 3,
|
||||
:value_from => 'pending',
|
||||
:value_to => 'open',
|
||||
:created_by_id => 1,
|
||||
:created_at => '2013-06-04 10:30:00',
|
||||
:updated_at => '2013-06-04 10:30:00'
|
||||
)
|
||||
|
||||
#state change to pending from open 11:00
|
||||
History.add(
|
||||
:history_type => 'updated',
|
||||
:history_object => 'Ticket',
|
||||
:history_attribute => 'ticket_state',
|
||||
:o_id => ticket.id,
|
||||
:id_to => 3,
|
||||
:id_from => 2,
|
||||
:value_from => 'open',
|
||||
:value_to => 'pending',
|
||||
:created_by_id => 1,
|
||||
:created_at => '2013-06-04 11:00:00',
|
||||
:updated_at => '2013-06-04 11:00:00'
|
||||
)
|
||||
|
||||
#state change to open 11:30
|
||||
History.add(
|
||||
:history_type => 'updated',
|
||||
:history_object => 'Ticket',
|
||||
:history_attribute => 'ticket_state',
|
||||
:o_id => ticket.id,
|
||||
:id_to => 2,
|
||||
:id_from => 3,
|
||||
:value_from => 'pending',
|
||||
:value_to => 'open',
|
||||
:created_by_id => 1,
|
||||
:created_at => '2013-06-04 11:30:00',
|
||||
:updated_at => '2013-06-04 11:30:00'
|
||||
)
|
||||
|
||||
# set ticket from open to closed 12:00
|
||||
History.add(
|
||||
:history_type => 'updated',
|
||||
:history_object => 'Ticket',
|
||||
:history_attribute => 'ticket_state',
|
||||
:o_id => ticket.id,
|
||||
:id_to => 4,
|
||||
:id_from => 3,
|
||||
:value_from => 'pending',
|
||||
:value_to => 'closed',
|
||||
:created_by_id => 1,
|
||||
:created_at => '2013-06-04 12:00:00',
|
||||
:updated_at => '2013-06-04 12:00:00'
|
||||
)
|
||||
ticket.update_attributes(
|
||||
:close_time => '2013-06-04 12:00:00 UTC',
|
||||
)
|
||||
|
||||
sla = Sla.create(
|
||||
:name => 'test sla 1',
|
||||
:condition => {},
|
||||
:data => {
|
||||
"Mon"=>"Mon", "Tue"=>"Tue", "Wed"=>"Wed", "Thu"=>"Thu", "Fri"=>"Fri", "Sat"=>"Sat", "Sun"=>"Sun",
|
||||
"beginning_of_workday" => "9:00",
|
||||
"end_of_workday" => "18:00",
|
||||
},
|
||||
#:timezone => 'Europe/Berlin',
|
||||
:first_response_time => 120,
|
||||
:update_time => 180,
|
||||
:close_time => 240,
|
||||
:active => true,
|
||||
:updated_by_id => 1,
|
||||
:created_by_id => 1,
|
||||
)
|
||||
ticket = Ticket.find(ticket.id)
|
||||
|
||||
assert_equal( ticket.escalation_time.gmtime.to_s, '2013-06-04 13:00:00 UTC', 'ticket.escalation_time verify 1' ) #check escal. time because first resp. is already done
|
||||
assert_equal( ticket.first_response_escal_date.gmtime.to_s, '2013-06-04 13:00:00 UTC', 'ticket.first_response_escal_date verify 1' )
|
||||
assert_equal( ticket.first_response_in_min, nil, 'ticket.first_response_in_min verify 3' )
|
||||
assert_equal( ticket.first_response_diff_in_min, nil, 'ticket.first_response_diff_in_min verify 3' )
|
||||
assert_equal( ticket.update_time_escal_date.gmtime.to_s, '2013-06-04 14:00:00 UTC', 'ticket.update_time_escal_date verify 1' )
|
||||
assert_equal( ticket.close_time_escal_date.gmtime.to_s, '2013-06-04 15:00:00 UTC', 'ticket.close_time_escal_date verify 1' )
|
||||
assert_equal( ticket.close_time_in_min, 60, 'ticket.close_time_in_min verify 3' )
|
||||
assert_equal( ticket.close_time_diff_in_min, 180, 'ticket.close_time_diff_in_min# verify 3' )
|
||||
|
||||
delete = sla.destroy
|
||||
assert( delete, "sla destroy" )
|
||||
|
||||
delete = ticket.destroy
|
||||
assert( delete, "ticket destroy" )
|
||||
|
||||
|
||||
end
|
||||
|
||||
end
|
||||
|
|
Loading…
Reference in a new issue