Merge branch 'develop' of github.com:martini/zammad into develop
This commit is contained in:
Martin Edenhofer
commit
a74fec3366
1 changed files with 275 additions and 0 deletions
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@ -692,6 +692,281 @@ class TicketTest < ActiveSupport::TestCase
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delete = ticket.destroy
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delete = ticket.destroy
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assert( delete, "ticket destroy" )
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assert( delete, "ticket destroy" )
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###test Ticket created in state pending and closed without reopen or state change
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ticket = Ticket.create(
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:title => 'some title äöüß3',
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:group => Group.lookup( :name => 'Users'),
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:customer_id => 2,
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:ticket_state => Ticket::State.lookup( :name => 'pending' ),
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:ticket_priority => Ticket::Priority.lookup( :name => '2 normal' ),
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:created_at => '2013-06-04 09:00:00 UTC',
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:updated_at => '2013-06-04 09:00:00 UTC',
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:updated_by_id => 1,
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:created_by_id => 1,
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)
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assert( ticket, 'ticket created' )
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# set ticket from 11:30 to closed
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History.add(
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:history_type => 'updated',
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:history_object => 'Ticket',
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:history_attribute => 'ticket_state',
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:o_id => ticket.id,
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:id_to => 4,
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:id_from => 3,
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:value_from => 'pending',
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:value_to => 'closed',
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:created_by_id => 1,
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:created_at => '2013-06-04 12:00:00',
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:updated_at => '2013-06-04 12:00:00'
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)
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ticket.update_attributes(
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:close_time => '2013-06-04 12:00:00 UTC',
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)
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sla = Sla.create(
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:name => 'test sla 1',
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:condition => {},
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:data => {
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"Mon"=>"Mon", "Tue"=>"Tue", "Wed"=>"Wed", "Thu"=>"Thu", "Fri"=>"Fri", "Sat"=>"Sat", "Sun"=>"Sun",
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"beginning_of_workday" => "9:00",
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"end_of_workday" => "18:00",
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},
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#:timezone => 'Europe/Berlin',
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:first_response_time => 120,
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:update_time => 180,
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:close_time => 240,
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:active => true,
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:updated_by_id => 1,
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:created_by_id => 1,
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)
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ticket = Ticket.find(ticket.id)
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assert_equal( ticket.escalation_time.gmtime.to_s, '2013-06-04 14:00:00 UTC', 'ticket.escalation_time verify 1' ) #check escal. time because first resp. is already done
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assert_equal( ticket.first_response_escal_date.gmtime.to_s, '2013-06-04 14:00:00 UTC', 'ticket.first_response_escal_date verify 1' )
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assert_equal( ticket.first_response_in_min, nil, 'ticket.first_response_in_min verify 3' )
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assert_equal( ticket.first_response_diff_in_min, nil, 'ticket.first_response_diff_in_min verify 3' )
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assert_equal( ticket.update_time_escal_date.gmtime.to_s, '2013-06-04 15:00:00 UTC', 'ticket.update_time_escal_date verify 1' )
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assert_equal( ticket.close_time_escal_date.gmtime.to_s, '2013-06-04 16:00:00 UTC', 'ticket.close_time_escal_date verify 1' )
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assert_equal( ticket.close_time_in_min, 0, 'ticket.close_time_in_min verify 3' )
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assert_equal( ticket.close_time_diff_in_min, 240, 'ticket.close_time_diff_in_min# verify 3' )
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delete = sla.destroy
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assert( delete, "sla destroy" )
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delete = ticket.destroy
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assert( delete, "ticket destroy" )
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###test Ticket created in state pending, changed state to openen, back to pending and closed
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ticket = Ticket.create(
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:title => 'some title äöüß3',
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:group => Group.lookup( :name => 'Users'),
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:customer_id => 2,
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:ticket_state => Ticket::State.lookup( :name => 'pending' ),
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:ticket_priority => Ticket::Priority.lookup( :name => '2 normal' ),
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:created_at => '2013-06-04 09:00:00 UTC',
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:updated_at => '2013-06-04 09:00:00 UTC',
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:updated_by_id => 1,
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:created_by_id => 1,
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)
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assert( ticket, 'ticket created' )
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#state change to open 10:30
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History.add(
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:history_type => 'updated',
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:history_object => 'Ticket',
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:history_attribute => 'ticket_state',
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:o_id => ticket.id,
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:id_to => 2,
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:id_from => 3,
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:value_from => 'pending',
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:value_to => 'open',
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:created_by_id => 1,
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:created_at => '2013-06-04 10:30:00',
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:updated_at => '2013-06-04 10:30:00'
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)
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#state change to pending 11:00
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History.add(
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:history_type => 'updated',
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:history_object => 'Ticket',
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:history_attribute => 'ticket_state',
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:o_id => ticket.id,
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:id_to => 3,
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:id_from => 2,
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:value_from => 'open',
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:value_to => 'pending',
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:created_by_id => 1,
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:created_at => '2013-06-04 11:00:00',
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:updated_at => '2013-06-04 11:00:00'
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)
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# set ticket from 12:00 to closed
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History.add(
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:history_type => 'updated',
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:history_object => 'Ticket',
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:history_attribute => 'ticket_state',
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:o_id => ticket.id,
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:id_to => 4,
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:id_from => 3,
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:value_from => 'pending',
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:value_to => 'closed',
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:created_by_id => 1,
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:created_at => '2013-06-04 12:00:00',
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:updated_at => '2013-06-04 12:00:00'
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)
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ticket.update_attributes(
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:close_time => '2013-06-04 12:00:00 UTC',
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)
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sla = Sla.create(
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:name => 'test sla 1',
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:condition => {},
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:data => {
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"Mon"=>"Mon", "Tue"=>"Tue", "Wed"=>"Wed", "Thu"=>"Thu", "Fri"=>"Fri", "Sat"=>"Sat", "Sun"=>"Sun",
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"beginning_of_workday" => "9:00",
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"end_of_workday" => "18:00",
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},
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#:timezone => 'Europe/Berlin',
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:first_response_time => 120,
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:update_time => 180,
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:close_time => 240,
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:active => true,
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:updated_by_id => 1,
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:created_by_id => 1,
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)
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ticket = Ticket.find(ticket.id)
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assert_equal( ticket.escalation_time.gmtime.to_s, '2013-06-04 13:30:00 UTC', 'ticket.escalation_time verify 1' ) #check escal. time because first resp. is already done
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assert_equal( ticket.first_response_escal_date.gmtime.to_s, '2013-06-04 13:30:00 UTC', 'ticket.first_response_escal_date verify 1' )
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assert_equal( ticket.first_response_in_min, nil, 'ticket.first_response_in_min verify 3' )
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assert_equal( ticket.first_response_diff_in_min, nil, 'ticket.first_response_diff_in_min verify 3' )
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assert_equal( ticket.update_time_escal_date.gmtime.to_s, '2013-06-04 14:30:00 UTC', 'ticket.update_time_escal_date verify 1' )
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assert_equal( ticket.close_time_escal_date.gmtime.to_s, '2013-06-04 15:30:00 UTC', 'ticket.close_time_escal_date verify 1' )
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assert_equal( ticket.close_time_in_min, 30, 'ticket.close_time_in_min verify 3' )
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assert_equal( ticket.close_time_diff_in_min, 210, 'ticket.close_time_diff_in_min# verify 3' )
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delete = sla.destroy
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assert( delete, "sla destroy" )
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delete = ticket.destroy
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assert( delete, "ticket destroy" )
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### Test Ticket created in state pending, changed state to openen, back to pending and back to open then
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### close ticket
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ticket = Ticket.create(
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:title => 'some title äöüß3',
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:group => Group.lookup( :name => 'Users'),
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:customer_id => 2,
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:ticket_state => Ticket::State.lookup( :name => 'pending' ),
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:ticket_priority => Ticket::Priority.lookup( :name => '2 normal' ),
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:created_at => '2013-06-04 09:00:00 UTC',
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:updated_at => '2013-06-04 09:00:00 UTC',
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:updated_by_id => 1,
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:created_by_id => 1,
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)
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assert( ticket, 'ticket created' )
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#state change to open from pending
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History.add(
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:history_type => 'updated',
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:history_object => 'Ticket',
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:history_attribute => 'ticket_state',
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:o_id => ticket.id,
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:id_to => 2,
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:id_from => 3,
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:value_from => 'pending',
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:value_to => 'open',
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:created_by_id => 1,
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:created_at => '2013-06-04 10:30:00',
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:updated_at => '2013-06-04 10:30:00'
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)
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#state change to pending from open 11:00
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History.add(
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:history_type => 'updated',
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:history_object => 'Ticket',
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:history_attribute => 'ticket_state',
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:o_id => ticket.id,
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:id_to => 3,
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:id_from => 2,
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:value_from => 'open',
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:value_to => 'pending',
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:created_by_id => 1,
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:created_at => '2013-06-04 11:00:00',
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:updated_at => '2013-06-04 11:00:00'
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)
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#state change to open 11:30
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History.add(
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:history_type => 'updated',
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:history_object => 'Ticket',
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:history_attribute => 'ticket_state',
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:o_id => ticket.id,
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:id_to => 2,
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:id_from => 3,
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:value_from => 'pending',
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:value_to => 'open',
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:created_by_id => 1,
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:created_at => '2013-06-04 11:30:00',
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:updated_at => '2013-06-04 11:30:00'
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)
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# set ticket from open to closed 12:00
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History.add(
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:history_type => 'updated',
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:history_object => 'Ticket',
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:history_attribute => 'ticket_state',
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:o_id => ticket.id,
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:id_to => 4,
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:id_from => 3,
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:value_from => 'pending',
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:value_to => 'closed',
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:created_by_id => 1,
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:created_at => '2013-06-04 12:00:00',
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:updated_at => '2013-06-04 12:00:00'
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)
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ticket.update_attributes(
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:close_time => '2013-06-04 12:00:00 UTC',
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)
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sla = Sla.create(
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:name => 'test sla 1',
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:condition => {},
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:data => {
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"Mon"=>"Mon", "Tue"=>"Tue", "Wed"=>"Wed", "Thu"=>"Thu", "Fri"=>"Fri", "Sat"=>"Sat", "Sun"=>"Sun",
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"beginning_of_workday" => "9:00",
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"end_of_workday" => "18:00",
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},
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#:timezone => 'Europe/Berlin',
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:first_response_time => 120,
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:update_time => 180,
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:close_time => 240,
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:active => true,
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:updated_by_id => 1,
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:created_by_id => 1,
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)
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ticket = Ticket.find(ticket.id)
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assert_equal( ticket.escalation_time.gmtime.to_s, '2013-06-04 13:00:00 UTC', 'ticket.escalation_time verify 1' ) #check escal. time because first resp. is already done
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assert_equal( ticket.first_response_escal_date.gmtime.to_s, '2013-06-04 13:00:00 UTC', 'ticket.first_response_escal_date verify 1' )
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assert_equal( ticket.first_response_in_min, nil, 'ticket.first_response_in_min verify 3' )
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assert_equal( ticket.first_response_diff_in_min, nil, 'ticket.first_response_diff_in_min verify 3' )
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assert_equal( ticket.update_time_escal_date.gmtime.to_s, '2013-06-04 14:00:00 UTC', 'ticket.update_time_escal_date verify 1' )
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assert_equal( ticket.close_time_escal_date.gmtime.to_s, '2013-06-04 15:00:00 UTC', 'ticket.close_time_escal_date verify 1' )
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assert_equal( ticket.close_time_in_min, 60, 'ticket.close_time_in_min verify 3' )
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assert_equal( ticket.close_time_diff_in_min, 180, 'ticket.close_time_diff_in_min# verify 3' )
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delete = sla.destroy
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assert( delete, "sla destroy" )
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delete = ticket.destroy
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assert( delete, "ticket destroy" )
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end
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end
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end
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end
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Reference in a new issue